pa 2 MARKET u U OOE JDHNOSIS SSHOVAL HSIION] SSANISNG AYVLNAW313 Tecate erie enn aid Saeko)MOOS JDYNOSIY S,YaHDV3L HSITON] BSERIEVERE MAEM ERE! Irene Barrall — with Lizzie Wright FT. FINANCIAL TIMES wwwilongman.comPearson Education Limited Edinburgh Gate, Harlow, Essex CM20 ale, England and Associated Companies throughout the World © Pearson Education Limited 2008 The right of irene Baral and Elizabeth Wright tobe kdentiied as authors of this work has been ‘asserted by them in accordance withthe Copyright, Designs and Patents Act 1988 Al rigts reserved; no part ofthis publication may be reproduced, stored ina retrieval system, or transmitted in any form or by any means, electronic, mechanical photocopying recording oF otherwise without ether the prior written permission of the Publishers o cence permiing restricted copying in the United Kingdom issued by the Capyright Licensing Agency ltd, 90 Tottenham Court Road, London WP 9H Fist published 2004 New edition 2008 'sans Book for pack 978--4058-1290-0 Course Book / Class CD / Mult-ROM pack — 978-1-4058-335-8 Course Book Mul-ROM pack 9781405881326 Setin 9/r2pt MetaPlus Printed in Spain by Grficas Estella warm marketeadernet ‘Acknowledgements We are grateful to the following fr permission to reproduce copyright materia: ‘The Financial Times for extracts from the following articles | have to sack my fiend or fie someone better by Lucy Kellaway published in The Fnancil Times 16/081 2006. Net gains elik for both sides" by Andrew Baster, published in The Financial Times 13/10/2006, “Travel clubs: a service that takes the strain’ by lames published in The Financial Times 03/11/2006, ‘companies Asia Pact: Straight talking English-speaking culture brings communication problems y Justine Lau Published in The Financial Times 09/23/2006, ‘National News: Managers "need more cultural sensitty fr foreign employees” by Andrew Taylor published in The Financial Times 30/12/2006, ‘Companies UK: Whisky galore inthe Scotch renaissance’ by Andrew Bolger published in The Financial Times 7fo2/ 2007, Business Life: One day inthe life of Peter Feline by Salamander Davoudi published in The Financial Times 08/03/2007, "Your business: Women’s magazine bucking the fling trend with eet good fector’by Jonathan Moules published in The Fnancal Times 17/03/2007, “Business Turnrounds: Lessons in motivating the staf by Jonathan Birchall published in The Financial Times 19/03/2007, "Business Life: The voice of lucrative experience’ by Jonathan Moules published in The Financial Times 13/06/2007, ‘Silicon Valey staff tuck nto Lunch 2.0 by ‘Chris Nuttall published in The Financial Times 18/06/2007, "People: Man of many modes published in The Financial Times 21/06/2002, ‘Sut shorts ft fine in morning rush hou by Rhymes Rigby ‘published in The Financial Times 25/06/2007, “Business We: word-of-mouth marketing is the cat's \hisers for Masterfoods’ published in The Financial Times 28/06/2007, "Business travel its ‘budget hotels’ by Roger Blitz published in The Financial Times 47/07/2007, Europe: Germany looks east as skls shortage bites’ by Hugh Willamson published in The Hhancil Times 26/07/2007, "Online ads "to outstrip US papers by 2011" by Alin van Duyn published in The Financial Times 07/08/2007, "Rich rewards ofa dual identity by John Willman published In The ‘Financial Times 08/08/2007, ‘uly ean brings online shopping surge’ by Maija Palmer published in The Financial Times 20/08/2007. Business or pleasure: fresh ideas to bring to the solo traveler's table’ by RiymerRighy published in The Financial Times 23/08/2007, Employees who put God's waiting room on hol by RhymerRighy published in The Financial Tes 22/08/2007. and ‘Thomas ook to look east as UX margins squeezed’ by Lucy Killgten published in The Financial Times 31/08/2007 copyright © Financial Times 2006, 2007; and Sarah Murray for an extract fim Top ten ompanies: Happy and PRG show the way ahead" by Sarah Murray published in The Financial Times 02/05/2006 copyright © Sarah Murray. Layouts by lenniter Coles and HL Studios Project managed by Chris Hatley Edited by Catriona Watson-Brown Produced for Pearson Education by Phoenix Publishing Services Photocopying The Publisher grants permission forthe photocopying of those pages marked ‘photocopiable’ ‘according to the following conditions. Indlvidual purchasers may make copies fr thee on Use or for use bythe classes they teach. institutional purchasers may make copies for use by ther staff and students but this permission doesnot extend to alitional institutions or branches. Under no ‘reumstances may ay part of this book be photocopied for resale.