Running head: Critical Reflection 1 1

Critical Reflection 1

Andrea Morroy

Pacific Oaks College

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The traditional workplace is changing quickly in our modern society. Companies and

organizations have achieved a point where the blend of generations and demographics has

caused a varying of opportunities in the workplace and what workers want to achieve. To create

a broader environment suitable for a progressively diverse range of employees, organizations

need to be prepared and embrace a different way of working and communicating in the work

field. In the work place communication is becoming increasingly wired, with interactions that

were once carried out face to face now being facilitated electronically. Recent research has called

for more rigorous examination of incivility and its ostensible outcomes (Sakurarai & Jex, 2012).

According to Dr. Jia Wang, associate professor of human resource development, understanding

why incivility happens and how to address it starts with awareness. But what does incivility

really mean, well it’s a general term for social behavior lacking in civility or good manners, on a

scale from rudeness or lack of respect for elders. However, it doesn't have to be as major as the

definition is," explained Dr. Wang. "Most of the time it's the little things accumulated in your

daily life that make a huge impact." is taking over our organizations, professional relationships

and everyday interactions. When incivility happens and it affects enough employees, it can

impact the workplace or the organization productivity.

Online interaction is interpreted differently and elicits different behavior than face to face

communication. Since people may say and do things online that they would not do in person due

to the online disinhibition effect (Suler, 2004). Normal constraints on behavior are less salient

online, therefore, uncivil behavior is more likely through online communication. Uncivil acts,

which it’s another term microaggressions, have been cited as a major cause of employee

turnover, poor workplace climate and job dissatisfaction (Workplace incivility: The silent

epidemic, 2017).
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Something that employers can do is to define acceptable behavior in the workplace,

which it starts with the organization's leadership. They need to make changes in the workplace,

as well as developing behavior statements. These statements need to define what qualifies as

uncivil on both the personal and organizational level. Another thing that’s important for a leader

to do is take a closer look at their own action and establish whether they are being civil with their

employees. For this to be successful everybody needs to work as a team and need to be willing to

engage in conversation with and take feedback from all employees.

Communication is one of the most important qualities a person can have, when one can

communicate clearly is great. However, many people struggle with this still and can become an

issue in the workplace. Good communication helps everyone specially in the workplace, when

people are able to communicate, they feel heard and understood, and as a result, everyone

benefits from a positive, encouraging and successful environment. But what happens when that

communication needs to be done through email, which now in days it’s very common in the

workplace. So, knowing how to write a professional email in the workplace is crucial, since

workers may interpret kind messages as being offensive or aggressive, and the lack of instant

feedback may leave a co-worker wondering about the true intention of the message.
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Reference

Giumetti, G. W., Hatfield, A. L., Scisco, J. L., Schroeder, A. N., Muth, E. R., & Kowalski, R. M.

(2013). What a rude e-mail! Examining the differential effects of incivility versus support on

mood, energy, engagement, and performance in an online context. Journal of Occupational

Health Psychology, 18(3), 297-309. doi:10.1037/a0032851

Workplace incivility: The silent epidemic. (2017, October 31). Retrieved from

https://www.sciencedaily.com/releases/2017/10/171031120606.htm