Ulin Travel.

CO

Ulin Travel.Co
Core Competencies

Happines Good Attitude Team Work Safety and Amenity

CSO.A2 IU.B1 TW.A4 CO.A4

1. Happiness
Friendly service for tourists according to their wishes
2. Good attitude
A good employee always understand and has willingness to know how the customer
condition and give friendly characteristic to all customer.

3. Team Work
Truly values others input and ability, eager to learn from others.

4. Safety and Amenity

Willing to make sure everything goes according to operating standards to minimize errors

Job Analysis
Job ID BDUTA1 Date 26/09/2018
Job Title Business Development Created By Human Resource
Job Class Chief Approved By CEO
Job Division Business Development Revised Date 30/09/2018

Summary of Job Description

Responsible for account development, cold calling, assessing client needs, and
identifying solutions
 Ulin Travel.CO

Task and Performance Indicator

Task Performance Indicator
1. Manage account relationships, contract 1. The process of collecting accounts, checking
negations, sales and logistics contracts, selling rates and the shipping
process goes normally according to plan
2. Collaborate with cross-functional teams to 2. There is a significant improving in service
improve customer service experience provided to customers
3. Lead planning, strategy, proposal process, 3. Assesses the recording and preparation
and bid preparation process is directed according to the
marketing plan
4. Train and mentor new sales representatives 4. Labor that accepted to the company are
suitable with the company needed which
mean Qualities and Quatities
Authorities
Delegates the Job to : Manager Business Development
Decision making : Through new ideas and initiatives, it aims to improve the overall business
prospects, which drive the functioning of the different business units
Work Relationship
Horizontal : Chief Executive Officer

Vertical
Reports to : Chief Executive Officer
Supervise : Business Development Manager
External
 Ulin Travel.CO

Job Competence Profile

Soft Competencies
Managerial/Leadership Level Description
Makes Complex Plans or Analyses. Systematically
breaks down a complex problem or process into
Analytical Thinking (AT) A4 component parts. Uses several techniques to break
apart complex problems to reach a solution; or
makes long chains of casual connections.
Teamwork and Team-Builds. Acts to promote a friendly climate,
Cooperation (TW) A6 good morale, and cooperation. Protects and
promotes group reputation with outsiders.
Positions Self as the Leader. Ensures that others
Team Leadership (TL) A6 buy into leader's mission, goals, agenda, climate,
tone, policy. "Sets a good example"
Makes Work-Related Contacts. Maintains formal
Relationship Building A2 working relationships (largely confined to work-
(RB) related matters, not necessarily formal in tone or
style or structure).
Flexibility (FLX) A1 Sees Situation Objectively. Recognize the validity of
other’s viewpoints
Functional Level Description
Interpersonal Makes Self Available to Listen. Has "an open door,"
Understanding (IU) B2 goes out of the way to invite conversations, or
actively seeks to understand.
Expresses Positive Expectations of Others. Makes
Developing Others (DEV) A1 positive comments regarding others' abilities or
potentials even in "difficult" cases. Believes others
want to and can learn.
Gives Basic, Routine Directions. Gives adequate
Directiveness (DIR) A1 directions, makes needs and requirements
reasonably clear.
Understands Formal Structure. Recognizes or
Organizational describes (uses) the formal structure or hierarchy
Awareness (OA) A1 of an organization, "chain of command," positional
power, rules and regulations, SOP, etc.
 Ulin Travel.CO

Hard Competencies
Item Level Description
Educational Background Medium Master of Business and Adiministration in
Management
Language High Mastering in English Language and Indonesia
language itself.
Communication Skills High Must be able to speak and write clearly and
confidently, as well as listening with an empathic
and open mind so as to be able to address other’s
needs and concerns.
Technology Skills Medium Can use Ms. Office, Google Adwords License, Google
Analytics, CPR, PMP, Series 7 license.
Working Condition
Item Level Description
Physical Environment High Working indoors with friendly environmental
conditions.
Physical Effort Low Work does not require a lot of energy, it just
requires strong conceptual skills.
Time Works Medium Working time according to company operating
standards with sufficient rest time
Risk Accident Low Working not in high risk because the place of work
is safe and does not face with dangerous
equipment.

Job Analysis
Job ID COOUTA1 Date 26/09/2018
Job Title Chief Operating Officer Created By Human Resource
Job Class Chief Approved By CEO
Job Division Operating Officer Revised Date 30/09/2018
 Ulin Travel.CO

Summary of Job Description

Execute the company vision, put procedures and resources in place to promote scaling,
optimize inefficient areas in the organization and coordinate with department heads

Task and Performance Indicator

Task Performance Indicator
1. Measure and report on operational 1. Measuring that report and plans are working
performance and develop plans correctly and normally with the goals of
company
2. Collaborate closely with the chief executive 2. There is a significant improving in produce
officer reports on company operations
3. Partner with other C-level executives 3. Accomplishing short and long-term
operational goals
4. Oversee the operations of the organization 4. Meet business goals and projections
Authorities
Delegates the Job to : Operating Manager
Decision making : Through new ideas and initiatives, it aims to improve the overall business
prospects, which drive the functioning of the different business units
Work Relationship
Horizontal : Chief Executive Officer

Vertical
Reports to : Chief Executive Officer
Supervise : Operating Manager
External
 Ulin Travel.CO

Job Competence Profile

Soft Competencies
Managerial/Leadership Level Description
Makes Complex Plans or Analyses. Systematically
breaks down a complex problem or process into
Analytical Thinking (AT) A4 component parts. Uses several techniques to break
apart complex problems to reach a solution; or
makes long chains of casual connections.
Achievement Orientation A4 Improves Performance. Makes specific changes in
(ACH) the system or in own work methods
to improve performance.
Positions Self as the Leader. Ensures that others
Team Leadership (TL) A6 buy into leader's mission, goals, agenda, climate,
tone, policy. "Sets a good example"
Calculate the Impact of One’s Action Words. Adapts
a presentation or discussion to appeal to the
Impact and Influence A4 interest and level of others. Anticipates the effect
(IMP) of an action or other detail on people’s image of
the speaker.
Makes Work-Related Contacts. Maintains formal
Relationship Building A2 working relationships (largely confined to work-
(RB) related matters, not necessarily formal in tone or
style or structure).
Flexibility (FLX) A1 Sees Situation Objectively. Recognize the validity of
other’s viewpoints
Functional Level Description
Interpersonal Makes Self Available to Listen. Has "an open door,"
Understanding (IU) B2 goes out of the way to invite conversations, or
actively seeks to understand.
Expresses Positive Expectations of Others. Makes
Developing Others (DEV) A1 positive comments regarding others' abilities or
potentials even in "difficult" cases. Believes others
want to and can learn.
 Ulin Travel.CO

Gives Basic, Routine Directions. Gives adequate

Directiveness (DIR) A1 directions, makes needs and requirements
reasonably clear.
Teamwork and Team-Builds. Acts to promote a friendly climate,
Cooperation (TW) A6 good morale, and cooperation. Protects and
promotes group reputation with outsiders.
Hard Competencies
Item Level Description
Educational Background Medium Masters or Doctorate in Business Administration,
Law, Management or related areas
Language High Mastering in English Language and Indonesia
language itself.
Communication Skills High Must be able to speak and write clearly and
confidently, as well as listening with an empathic
and open mind so as to be able to address other’s
needs and concerns.
Technology Skills Medium Can use Ms. Office, Google Analytics, CPR, PMP,
Series 7 license.
Working Condition
Item Level Description
Physical Environment High Working indoors with friendly environmental
conditions.
Physical Effort Low Work does not require a lot of energy, it just
requires strong conceptual skills.
Time Works Medium Working time according to company operating
standards with sufficient rest time
Risk Accident Low Working not in high risk because the place of work
is safe and does not face with dangerous
equipment.
 Ulin Travel.CO

Job Analysis
Job ID TCUTA1 Date 26/09/2018
Job Title Travel Counselor Manager Created By Human Resource
Job Class Manager Approved By CEO
Job Division Travel Counselor Revised Date 30/09/2018

Summary of Job Description

Assists clients in planning trips and travel

Task and Performance Indicator

Task Performance Indicator
1. Keep an extremely organized calendar and 1. Employees get the informations of his or her
listings of all the reservations itinerary according to the trip and plan.
2. Collaborate with cross-functional teams to 2. There is a significant improving in service
improve customer service experience provided to customers
3. Making Trip Schedule 3. Ensure that all business trips that mployees
take are planned out, and all bookings are
made
4. Mentor and Monitoring new employees 4. Labor that accepted to the company are
representatives suitable with the company needed which
mean Qualities and Quatities
Authorities
Delegates the Job to : Chief Business Development
Decision making : Through new ideas and initiatives, it aims to improve the overall business
prospects, which drive the functioning of the different business units
Work Relationship
Horizontal : Chief Executive Officer, Chief Business Development

Vertical
Reports to : Chief Executive Officer
Supervise : -
External
Responsible for all trip participants
Ulin Travel.CO
 Ulin Travel.CO

Job Competence Profile

Soft Competencies
Managerial/Leadership Level Description
Makes Coplex Plans or Analyses. Systematically
breaks down a complex problem or process into
Analytical Thinking (AT) A4 component parts. Uses several techniques to break
apart complex problems to reach a solution; or
makes long chains of casual connections.
Responds Calmly. Feels strong emotions, such as
anger or extreme frustration; controls these
Self-Control (SCT) 3 emotions and continues discussion or other
process fairly calmly.
Teamwork and Team-Builds. Acts to promote a friendly climate,
Cooperation (TW) A6 good morale, and cooperation. Protects and
promotes group reputation with outsiders.
Positions Self as the Leader. Ensures that others
Team Leadership (TL) A6 buy into leader's mission, goals, agenda, climate,
tone, policy. "Sets a good example"
Makes Work-Related Contacts. Maintains formal
Relationship Building A2 working relationships (largely confined to work-
(RB) related matters, not necessarily formal in tone or
style or structure).
Flexibility (FLX) A1 Sees Situation Objectively. Recognize the validity of
other’s viewpoints
Functional Level Description
Interpersonal Makes Self Available to Listen. Has "an open door,"
Understanding (IU) B2 goes out of the way to invite conversations, or
actively seeks to understand.
Expresses Positive Expectations of Others. Makes
Developing Others (DEV) A1 positive comments regarding others' abilities or
potentials even in "difficult" cases. Believes others
want to and can learn.
Costumer Service A.4 Makes Self Fully Available to Customer. Is especially
helpful when customer is going through a
Orientation (CSO)
critical period. Gives customer a home
phone number or other means of easy
access, or may spend extra time at the
 Ulin Travel.CO

customer's location.

Understands Formal Structure. Recognizes or

Organizational describes (uses) the formal structure or hierarchy
Awareness (OA) A1 of an organization, "chain of command," positional
power, rules and regulations, SOP, etc.
Hard Competencies
Item Level Description
Educational Background Medium Master of Business and Adiministration in
Management
Language High Mastering in English Language and Indonesia
language itself.
Communication Skills High Must be able to speak and write clearly and
confidently, as well as listening with an empathic
and open mind so as to be able to address other’s
needs and concerns.
Technology Skills Medium Can use Ms. Office, Google Adwords License, Google
Analytics, CPR, PMP, Series 7 license.
Working Condition
Item Level Description
Physical Environment High Working indoors with friendly environmental
conditions.
Physical Effort Low Work does not require a lot of energy, it just
requires strong conceptual skills.
Time Works Medium Working time according to company operating
standards with sufficient rest time
Risk Accident Low Working not in high risk because the place of work
is safe and does not face with dangerous
equipment.