CMO

Job Analysis

Job ID ULIN.3 Date 27/09/2018

Job Title CMO Created By Human Resource

Job Class Chief Approved By CEO

Job Division Executive Board Revised Date 01/10/2018

Summary of Job Description

CMO is responsible in maintaining relationships between companies and customers.

Task and Performance Indicator

Task Performance Indicator

Representing consumer aspirations
Monitoring the movement of the market
and supervise the competition between
other companies
Able to gather aspirations or critics from
customers or public
Must be able to monitor changes that occur
and report them to the company so that the
company can adapt and anticipate it swiftly.
Commented [1]: berupa hasil nya apa. performance
indikator nya --> Indikator yang memberikan informasi
sejauh mana kita telah berhasil mewujudkan target
kerja yang telah kita tetapkan. "ukuran keberhasilannya
apa"
Commented [2]: berupa hasil nya apa. performance
indikator nya --> Indikator yang memberikan informasi
sejauh mana kita telah berhasil mewujudkan target
kerja yang telah kita tetapkan. "ukuran keberhasilannya
apa"

Always ready to serve Fleksible and avaialble whenever company Commented [3]: berupa hasil nya apa. performance
indikator nya --> Indikator yang memberikan informasi
need. sejauh mana kita telah berhasil mewujudkan target
kerja yang telah kita tetapkan. "ukuran keberhasilannya
apa"
Authorities
Delegates the Job to : Manager Business Development
Decision making : Through new ideas and initiatives, it aims to improve the overall
business prospects, which drive the functioning of the different business units

Work Relationship

Horizontal : CFO, CTO

Vertical
Reports to : Chief Executive Officer
Supervise : Marketing Manager
External
social media account, communities, airlines, tranportation provider

Job Competence Profile

Soft Competencies

Managerial/Leadership Level Description

New to the Industry. Improves

performance by doing things that are
ACH C3 unique, cutting-
edge, new to the industry.

INT Acts 3-12 Months Ahead. Anticipates and

A5 prepares for a specific opportunity or
problem that is not obvious to others.
Takes action to create an opportunity or
avoid future crisis, looking ahead 3-12
 months.

Understands Complex
IU A5 Underlying Issue

Understands complex causes of others'

long-term underlying attitudes,
behavior patterns, or problems.

Complex Influence Strategies.

IMP A8
Uses complex influence strategies
tailored to individual situations, structuring
situations or jobs or changing
organizational structure to encourage
desired behavior.

TL A7 Communicates a Compelling Vision. Has

genuine charisma, communicates a
compelling vision, which generates
excitement, enthusiasm, and
commitment to the group mission.

DEV A7 Creates New Teaching/Training.

Identifies a training or developmental need
and designs or establishes new programs
or materials to meet it.

TW Empowers Others.
Publicly credits others who have
A5
performed well. Encourages and
empowerscothers, makes them feel strong
or important.
 Makes Complex Plans or Analyses.
Systematically breaks down a complex
AT A4
problem or process into component parts.

Calms Others. In very stressful situations,

CT A6 calms others as well as controlling own
emotions.

Sacrifices Own Unit's Good for

Organization.
OC
Sacrifices own department's short-term
A6 good for long-term good of organization.

Hard Competencies

Item Level Description

Educational Background High Econmics Bachelor, Marketing specialist

Language Medium Able to speak English and/or other native

language

Communication Skills High Able to persuade other.

Technology Skills Medium Able to operate several Microsoft office

programs and Adobe programs, especially
related to marketing.

Working Condition
 Item Level Description

Physical Environment High Working indoors with friendly

environmental conditions.

Physical Effort Low Work does not require a lot of energy, it

just requires strong conceptual skills.

Time Works High Working hours based on the corporation,

not excluded the sudden call by CEO or
from other.

Risk Accident Low Clearly safe. Working indor and far from
hazard.
 RESERVATION AND TICKETING

Job Analysis

Job ID ULIN.10 Date 27/09/2018

Job Title Reservation and Created By Human Resource

Ticketing

Job Class Manager Approved By CEO Commented [4]: ini chief atau manager ? kalau chief
berarti kompetensi managerialnya sudah benar, tetapi
levelnya harus diubah karena harus sama (selevel
juga)
Job Division Marketing Revised Date 01/10/2018
tapi kalau ini manager, udah bener kok

Summary of Job Description

RnT is a division who responsible in managing every ticket matter

Task and Performance Indicator

Task Performance Indicator

Check ticket customers who have All customers receive their own ticket and
registered and follow up get clear ticket information

Plan a route, calculate ticket costs with a All customers get clear information.
schedule that has been made

Inform travel agents in other locations for Communication between customers and
certainty of available places travel agent is proper.

Authorities
Delegates the Job to : Marketing Manager
Decision making : clear ticketing system, refunding

Work Relationship

Horizontal : Sales & Promotion

Vertical
Reports to : Marketing manager
Supervise : staff
External
Travel agencies, customers

Job Competence Profile

Soft Competencies

Managerial/Leadership Level Description Commented [5]: ini chief atau manager ? kalau chief
berarti kompetensi managerialnya sudah benar, tetapi
levelnya harus diubah karena harus sama (selevel
juga)
Active Effort. Makes an active effort to fit
in, dress
appropriately, and respects organizational tapi kalau ini manager, udah bener kok
OC A1 norms.

DEV Gives Detailed Instructions, and/or on-the-

job demonstrations. Tells how to do the
A2
task, makes specific helpful suggestions.
 Follows Up. Follows through on client
CSO A1 inquiries, requests, complaints. Keeps
client up-to-date about progress of
projects.

Understands Formal Structure.

OA A1 Recognizes or describes (uses) the formal
structure or hierarchy of an organization,
"chain of command," positional power,
rules and regulations, Standard operating
Procedure, etc.

RB A1 Accepts invitations or other friendly

overtures from others, but does not
extend invitations or go out of the way to
establish working relationships.

EXP A3 Does a variety of duties that require

some planning and organizing for
efficient completion; typically requires a
high school education, or equivalent, and
six months' to two years'-experience

Hard Competencies

Item Level Description

Educational Background Low High school graduate is enough

Language Medium Able to speak English and/or other native

language

Communication Skills Medium Able to give clear information to customer

Technology Skills Medium Able to operate several Microsoft office

programs and Adobe programs, especially
related to marketing.

Working Condition
 Item Level Description

Physical Environment Medium Working indoors with friendly

environmental conditions and sometime
work outdoor to meet customers

Physical Effort Medium Work does require of bit of energy

Time Works Medium Working hours only when there is order.

Risk Accident Low Clearly safe. Working indor and far from
hazard.
 Public House Manager
Job Analysis

Job ID ULIN.12 Date 27/09/2018

Job Title Public House Created By Human Resource

Job Class Manager Approved By CEO

Job Division Operating Revised Date 01/10/2018

Summary of Job Description

Public House provides event that statisfies customers

Task and Performance Indicator

Task Performance Indicator

Serve customers and place customer All customers served properly and no
orders complaint between them.

Organize events such as quizzes, karaoke, All customers is having fun

live music and comedy

Authorities

Delegates the Job to : Operating Manager

Decision making : fun event
 Work Relationship

Horizontal : Tour Guide Manager, Heritage Manager, Hotel Manager

Vertical
Reports to : Operating manager
Supervise : staff
External
Hotel, people of heritage sites

Job Competence Profile

Soft Competencies

Managerial/Leadership Level Description Commented [6]: untuk kompetensi managerial ada 2

metode . job class/ job division. job class(setara) (kalau
chief, berarti setara chief semua divisi harus sama) =
memasukan kompetensi yang sama dengan level yg
Active Effort. Makes an active effort to fit sama.
in, dress misal seorang chief harus punya kompetensi CO level
appropriately, and respects organizational 5 , artinya semua chief disemua divisi apapun itu harus
OC A1 norms. punya CO level A 5 .

DEV Gives Detailed Instructions, and/or on-the- Kalau job division

job demonstrations. Tells how to do the
A2
task, makes specific helpful suggestions.
artinya 1 divisi tersebut harus punya kompetensi yg
sama TAPI boleh beda level.
misal marketing. Chief nya punya cso level 2 , manager
nya punya cso level 4 .

jadi harus didiskusikan sama teman -temannya kembali

Follows Up. Follows through on client ya :)

CSO A1 inquiries, requests, complaints. Keeps

client up-to-date about progress of
projects.
 Understands Formal Structure.
OA A1 Recognizes or describes (uses) the formal
structure or hierarchy of an organization,
"chain of command," positional power,
rules and regulations, Standard operating
Procedure, etc.

RB A1 Accepts invitations or other friendly

overtures from others, but does not
extend invitations or go out of the way to
establish working relationships.

EXP A3 Does a variety of duties that require

some planning and organizing for
efficient completion; typically requires a
high school education, or equivalent, and
six months' to two years'-experience

Hard Competencies

Item Level Description

Educational Background Low High school graduate is enough

Language Medium Able to speak English and/or other native

language

Communication Skills Medium Able to give clear information to customer

Technology Skills Low Not too necessary

Working Condition

Item Level Description

Physical Environment Medium Working outdoor and to guide customers

Physical Effort High Work does require much of energy

Time Works Medium Working hours only when there is order.

Risk Accident Medium Safe. Working outdoor and sometimes

near from hazard.