Services

by Airbus
Portfolio
 Welcome to
Services by Airbus
Portfolio Catalogue!

Dear customer,

Services by Airbus was founded in June 2015, with a clear mission:

deliver world leading integrated aviation services, creating value
and enhancing your performance. As part of Customer Services,
we complement our Customer Support mission – as ONE Airbus
commitment toward our customers.
Laurent Martinez Serge Panabière We leverage our unique aircraft OEM position lead to design and
Head of Services Head of Services deliver the highest standards of services. Either offered on a stand-
by Airbus   Business alone basis or integrated as complete solutions, our services cover
Development
& Marketing   your current and evolving needs throughout your value chain with a
simple motto: Bring the unique Airbus knowledge and experience
to your critical need.
With such a portfolio of services, it is essential to present our offer
from your perspective. Our services are therefore organised along
four main domains - Maintenance, Upgrades, Flight Operations
and Training.
In your daily operations these domains are linked and intertwined.
As are our services! We have developed packaged solutions to
provide you with a complete portfolio of end-to-end life-cycle solutions
provided by Airbus and its company network: SATAIR Group and
NAVBLUE.
Behind these words, there is a professional and enthusiastic team
of more than 3,000 people worldwide which are committed to innovate,
design and deliver your Airbus Services.
Feel free to contact us. We are at YOUR service.
Worldwide presence

14 Maintenance
& Engineering
Centres
5 FHS
Pools 10 Material &
Logistics
Centres
17 Flight Ops
Locations 16 Training
Network

Stockohlm
Filton
Broughton Copenhagen
Cambridge Hamburg
Cardiff Bremen
London Frankfurt
Waterloo Toulouse
Porto Madrid
Washington Beijing
Wichita
Tunis
Mobile Atlanta
Phoenix New Delhi
Dallas Hong Kong
Miami Dubai Taiwan
Gujarat
Mexico city
Bangkok
Bangalore Ho Chi Minh
Bogota
Sepang Kuala Lumpur
Singapore
Jakarta

São Paulo

Buenos Aires

More than 3,000 people worldwide.

Services
Portfolio
Overview

Maintenance  1 page 7

Upgrades 2 page 45

Flight Operations 3 page 59

Training 4 page 83

Packaged Solutions 5 page 101

Important information
This document is for information only and
is describing the products and services available
in the Airbus Customer Services Catalogue in June 2016.
It is not meant to be used as a basis for
Purchase Order issuance.
For any further information on Airbus products
and services or ordering process,
please refer to the corresponding
Airbus Customer Services Catalogue,
accessible through AirbusWorld portal.
006 Training

Your benefits
 Maintenance 007

Maintenance
008 Maintenance

MAINTENANCE
PORTFOLIO
OVERVIEW
_

To ensure the maximum availability and reliability of your

aircraft, Airbus offers a wide range of services on Mainte-
nance & Engineering and Material Management to opera-
tors, MROs and OEMs.
With the combination of Airbus FHS and Satair Group
strengths, benefit from 3 material solutions to fit your
maintenance strategy for all material categories. For your
entry into service, Services by Airbus offers an optimised
initial provisioning package (Start) covering all material to
start your operation. Whether you are looking for parts on
an ad-hoc basis, new or used condition, Satair Group’s
ordering team will provide you with worldwide access to
Airbus parts, tools, modifications kits and supplier parts
(Access). To guarantee your parts availability, Services
by Airbus delivers integrated and cost-effective solutions
aimed at securing your aircraft technical performance
with minimal risk and investment (Perform). In addition to
Material services, Services by Airbus provides also line
and base maintenance, as well as fleet technical mana-
gement services to guarantee your aircraft availability and
on-time performance (Infinite). With the trend of digitalisa-
tion, Airbus values your data to allow fast and right decision
making through innovative e-solutions and Airbus Smarter
Fleet ®.
_

Start with a smooth fleet entry-into-service for the provisioning of ALL your material categories
Access to parts sales, repair, lease or exchange on an ad-hoc basis through a SINGLE channel
Perform Get high operational reliability performance through tailored and INTEGRATED solutions

Airbus Airbus and Multi Fleet

Transport solutions available for all type of Services
Long-term agreement ensuring fixed pricing conditions for a certain period and/or parts availability delivery performance
 Maintenance 009

Start Access Perform

Material planning
& recommendations
10
Standard provisioning documents
Supplementary Provisioning documents

12
Maintenance provisioning documents

Structural parts
Parts sales
Parts repair, exchange, Lease

15
Lease Service Solution

Components
Component sales
Component on Demand
Provisioning solutions

20
Flight Hour Services

Consumables Expendables
Standard parts
Aircraft CES parts sales
Engine CES parts sales
Airbus Managed Inventory
Integrated Material Services

Modification kits
Modification kits sales
24
Tools
Tool sales
25
Tool packages
Tool lease and repair

Airbus Multi Fleet

e-Solutions
ADOC Web Maintenance
28
Job Card Publisher
AIRMAN-web A320-family
A330, A340
A380, A350
CrossLogbook
Airpl@n
Airbus Real Time Health Monitoring A380, A350
Repair Manager
Airbus Smarter Fleet ® solutions
Maintenance Mobility - Airbus Smarter Fleet ®
Prognostics and Risk Management
Airbus Smarter Fleet ®

38
e-Doc Browser - Airbus Smarter Fleet ®

Expertise and other services

Airbus Material Seminars
Integrated Purchasing Programme

41
Customised Spares Logistics

Consulting services
Maintenance & Engineering
Material Management
010 Maintenance
Material planning
& recommendations
Standard provisioning
documents
Airbus provides you with material provi-
sioning data concerning spares and tools
planning and purchasing for a given fleet of
aircraft. Airbus Provisioning Services delivers
recommendations which are tailored to your
needs and based on your customised pa-
rameters.
These standard provisioning documents are
made to help you better prepare your Entry
Into Service or fleet growth and consist of
Recommended Spare Parts Lists (RSPL),
Detailed Parts Lists, Tools & GSE recom-
mendation and Spec2000 provisioning files.
Contact
material-readiness.provisioning@airbus.com
Supplementary
provisioning documents
Those supplementary provisioning docu-
ments aims to support you better prepare
your Entry Into Service or Fleet Growth.
They consist of Material Storage Data
(MSD), Fleet commonality analysis (FCA),
Must Have Recommendation and X-File
Part Fabrication Material.
Provisioning data is available in Spec2000
chapter 1 formats.
The X-file contains a list of local manufacturer
part numbers and the required raw material.

Maintenance provisioning documents
For the operation of the in-service fleet,
Airbus offers a variety of planning services
to enhance material availability for mainte-
nance events. Airbus ensures that, for both
scheduled and unscheduled maintenance,
customers can get all the material they need
without jeopardising the planned aircraft
ground-time.
Fly Away Kit Recommendation is a selec-
tion of the most needed spare parts for on-
board storage, based on the Recommended
Spare Part List (RSPL) and customer usage
parameters. The range of spare parts within
this kit covers LRU, LMP, STD, Tooling as
well as efficient repair kits. All selected parts
are based on ETOPS and MEL requirements
as well as a long Airbus provisioning expe-
rience. This recommendation is set for ope-
ration to destinations without maintenance
support.
Contact
material-readiness.provisioning@airbus.com
Airbus Material Maintenance Forecast
Your benefits
(AMMF) is a customised material recom-
mendation to provision the right material
for heavy maintenance events (C-Check or
Structural Overhaul) and reduce the amount
of high priority and AOG orders. This fo-
recast integrates consumption data from
more than 2200 maintenance events from
more than 120 Airbus operators worldwide
and is adjusted for aircraft age, effectively of
Spare Parts for specific Aircraft (Manufac-
turer Serial Numbers), utilisation profile and
environmental conditions, and is tailored to
the maintenance work package.
Airbus Component Replacement Data
(ACRD) is a document which is reflecting
all necessary items, the customer will need
for replacing all positively recommended
LRUs in the customers’ s RSPL. It consists
of tools, expendables consumables and
ground support equipment. The ACRD is
based on the latest revision of RSPL, AMM
and IPC.
Maintenance 011
Reduced effort in planning and
preparation for a maintenance
event
Reduction of orders on AOG
and high priority basis
Prevention of delays during
maintenance event due
to missing material
Reward scheme for data sharing
Decreases the cost of mainte-
nance material by enabling
advanced / early purchasing
at best market price
Provision the right material
for heavy and base maintenance
events and secure higher material
availability
Considerable time savings
in obtaining information
about all required maintenance
items by eliminating the need
to read through a large amount
of Maintenance documentation
(ACRD)
Consolidation of all materials
linked to a LRU part number in
one single document in a clearly
arranged layout (ACRD)
012 Maintenance

Structural parts
Parts sales
Provided by Satair Group

Your benefits New parts

Parts related to the body of aircraft and
Used and surplus parts
Airbus is offering certified used and surplus
structure parts. material. In order to best support the opera-
Excellent fit
Examples: Fuselage, doors, access panels, tors in reducing inventory and maintenance
High reliability
fairings, flight control surfaces of an aircraft costs and support AOG assistance, Airbus
High durability
and their accessories and controls. offers a portfolio that includes both Airbus
High service-level structural parts and Original Equipment Ma-
Continuous product improvements nufacturer (OEM) components in a certified
High residual value serviceable condition.
Field support

Contact
Airbus (Cage Code D4296):
• Airbus Spares
• SPEC2000 (SITA HAMBI7X)
• Airbus COD
Contact
Satair (Cage Code R1120):
Airbus Spares
• Satair Direct
• ATA, SPEC2000, Customer Order Desk
SPEC2000XML (SITA) quotes-used.spares@airbus.com
• Satair COD Your Account Director

Parts repair, exchange, lease
Provided by Satair Group
Airbus offers repair services for Airbus Proprietary Parts with the capability and quality of a world-class Original Equipment Manufacturer
(OEM). The Airbus Repair Management department acts as the customer’s single point of contact for spare parts repair related issues and
handles all administrative details for the customer’s repair orders.
Part exchange service
To minimise your operational downtime,
Airbus offers an extended range of parts for
exchange, such as rudders, elevators, winglets
or sharklets, before or after the removal of your
part.
• 24/7 availability via AOG desk
• Over 11,000 different new and used units
available worldwide
• Parts exchange in advance before
removal
• Attractive exchange prices for used and
fully serviceable parts
• Parts delivered in latest technical
standard condition
Contact
repair.proprietary@airbus.com
(Europe, ME, Asia Pacific, China)
repairs.na@airbus.com
(Americas) or your
Account Director
Part lease service
Airbus offers a lease service for proprie-
tary parts that enables you to continue to
operate your aircraft while unserviceable
parts are temporarily being removed and
repaired. This helps you to avoid capital
commitment for high value parts.
• 24/7 availability via AOG desk
• Over 11,000 new and used units
available worldwide
• Guaranteed stock of essential flight
control parts
• Parts delivered in latest technical
standard condition
• Attractive lease fees
• Flexible lease period with option
to extend or to convert to purchase
Maintenance 013
Part repair capabilities
Our Airbus Repair and Partner Repair
Shops have combined structural repair and
manufacturing experience and can provide
you with comprehensive solutions, whether
you require a minor repair or a complete
overhaul. Additionally, fixed repair packages
are now offered for several part numbers
(e.g elevator, glazing) in order to allow cus-
tomers to monitor upfront budgeting and
lead times.
• EASA/FAA/TCCA/CAAC certifications
• All types of damage and malfunctions
• Fleet-wide engineering and design
knowledge embedded into repair
• Advanced lease or exchange options
prior to repair
• Guaranteed repair times
• Customised repair scope adapted
to your needs
• Global footprint in USA, Europa an Asia
014 Maintenance
Your benefits
No upfront investment required
Highest technical standards
Simple use and return process
Large pool available
No upfront investment required
Highest technical standards
Simple use and return process
Large pool available
Structural parts
Lease Service Solution
Provided by Satair Group
Airbus provides you with a special tailored
Lease Service Solution (LSS) for structural
parts to support your major maintenance
tasks.
An onside available part mitigates risks of
non-part availability, extended grounding
times in case of major findings and unex-
pected high costs.
Contact
Your Account Director

Components
Component sales
Line Replaceable Unit (LRU)
New Condition
A part, assembly or end item which can be
readily changed on an aircraft during line
maintenance operations. LRUs are consi-
dered as economically repairable and can
be returned into a serviceable condition.
Rotable LRUs are supported by a Com-
ponent Maintenance Manual (CMM). A list
of applicable LRUs can be found in the
Recommended Spare Parts List (RSPL).
Contact
Airbus (Cage Code D4296):
Airbus Spares (application on AirbusWorld)
SPEC2000 (electronic ordering via SITA)
Airbus Customer Order Desk (COD)
Satair (Cage Code R1120):
Satair Direct ATA, SPEC2000,
SPEC2000XML (SITA) Satair COD
Line Maintenance Breakdown Part
(LMP) New Condition
A Line Maintenance Breakdown Part is a
sub-component of an LRU (Line Repla-
ceable Unit) which may be replaced without
removing the LRU from the aircraft. De-
pending on its complexity, an LMP can be
repairable or expendable. A list of applicable
LMPs can be found in the Recommended
Spare Parts List (RSPL).
Maintenance 015
LRU and LMP
Used Condition
Airbus is offering certified used and surplus
material for about one year. In order to sup-
port best the operators in reducing inventory
and maintenance costs and support AOG
assistance, Airbus offers a portfolio that in-
cludes both Airbus structural parts and Ori-
ginal Equipment Manufacturer (OEM) com-
ponents in a certified serviceable condition.
Contact
Airbus Spares
Customer Order Desk
quotes-used.spares@airbus.com
Your Account Director
016 Maintenance

Components
Component on Demand

Your benefits Continuing Airbus FHS successful expansion

and recognition as a key industry player,
Standard Exchange services
Replace your deficient LRU with a serviceable
Airbus FHS now extends its customer offer one and we manage the repair loop.
Component On Demand combines both
aircraft manufacturer expertise and Airbus by introducing Component On Demand for
FHS Engineering to deliver access to: new and used parts on A320, A330, A340, Loan services
More than 1,000 part number A350XWB and A380. Get a serviceable LRU on lease for a certain
references extended over period of time.
three locations: London,
Singapore and Kuala Lumpur.
Recent components at latest Repair services
technical standards, free of Parts Access our strong network of repair partners,
Manufacturing Approval (PMA)
and Designated Engineering we’ll monitor for you the repair, test and
Representative (DER). overhaul.
Repair services benefiting from
Noexperience
Airbus upfront investment required
in selecting
the best-in class repair stations.
Highest technical standards
Simple use and return process
Large pool available

“
“
Airbus Component On Demand
will help you to find the right spare to
dispatch your aircraft

Contact
Send your request with
Part Number reference to
component.ondemand@airbus.com

Provisioning solutions
For your entry into service, Services by Air-
bus offers an optimised initial provisioning
package covering all material to start your
operation.
Provisioning packages
Relying on the aircraft manufacturer tech-
nical expertise, we will help you to select
and define the right scope tailored to your
operations and needs; using the Recom-
mended Spare Parts List as a baseline.
These packages aim to consolidate the
provisioning of new and used vendor parts
and integrate other material categories
as per the individual requirements of each
specific customer.
Airbus will be your single focal point taking
over order handling, sourcing, tracing of
parts as well as the consolidation.
We take care of all provisioning orders and
shipments with each single supplier and
provide you with a regular update of the
order status. All parts will be inspected and
quality assured by Airbus.
Contact
material-readiness.provisioning@airbus.com
Maintenance 017
Fly Away Kit Packages
Your benefits
Based on the Fly Away Kit Recommenda-
tion, all parts and tooling required to take
Provisioning packages
on-board can be purchased via an Airbus
Fly Away Kit Package deal at attractive Secured parts deliveries
conditions. The Fly Away Kit solution is the One single order point
appropriate one for operators having special with full status visibility
requirements: Cost effective through
consolidated shipment
This solution provides the most convenient
way of purchasing all spares of the Fly Away Minimised AOG risks
Kit Recommendation. To minimise your Airbus high quality standards
administration process and to save time, Tailored package offer
all parts are offered as a set price from Cost-efficient spares packages
one source. Airbus will take over the parts Airbus technical expertise and
ordering for you. experience on provisioning
By taking the recommended parts and
tooling on board the aircraft operators can
become independent of local parts, too-
ling availabilities and service providers. It is
designed to save grounding time caused by
potential spares parts shortages at exotic
destinations.
To go one step further, we offer on-board
storage solution on-demand, meaning all
parts will be integrated into one container to
ensure easy handling during operations.
Airbus can offer on-request customised on-
board storage solution with two different
options to enable highly flexible operations
and match your operational needs as fol-
lows:
• Airframe solution or
• Container storage solution.
For the container, the size of that package
is optimised for on-aircraft storage within a
LD3-46 container.
018 Maintenance

Components -
Flight Hour Services
FHS-Components

Your benefits
Guaranteed spare parts availability
Reduced up-front spare investments
Predictable costs thanks
to fixed prices
Reduced removal rate
Enhanced reliability monitoring
and worldwide fleet data
Single interface delivering turnkey
components solution
Airbus has set-up a dedicated organisation,
to deliver Airbus Flight Hour Services (FHS)
which consists of guaranteed solutions
ranging from component supply and repair
to full airframe maintenance.
FHS Components guarantees all primary line
replaceable units (LRUs) spare parts availa-
bility through an exclusive on-site stock and
a mutualised pool access service, as well as
state-of-the-art repair services.
The FHS Components service provides
• Components maintenance services cove-
ring repair services at Original Equipment
Manufacturers (OEMs) or repair stations
of all selected unserviceable components,
vendors management, warranty adminis-
tration, modification of components (ADs,
SBs) and reliability monitoring
• Logistics services between the pool and
repair station (transportation between on-
site stock and pool remains optional)
• Specific solutions also can be developed
for high-value components (nacelle, lan-

“
customer with:
ding gear, APU, cargo loading system,

Reducing
your investments, simplifying
“ • Critical line-replacement units (LRUs) on-site
stock inventory positioned at customer
main base and selected outstations.
slides and more).

your material management •

Standard exchange Pool access, which
facilitates main base and outstations stock
replenishment.

Airbus FHS
Airline Core Unit return
4
Pool
On site stock
3
Replenishment
Repair loop 5
Remove 6
1 2 Install
Unserviceable Unit
Serviceable Unit

Pool concept OEMs

Contact
fhs.solutions@airbus.com
 Maintenance 019

FHS-Tailored Support Package

The FHS Tailored Support Package

(FHS-TSP) is an integrated suite of solu-
• Airframe Maintenance module deals with
the execution of the scheduled mainte-
Your benefits
tions combining FHS Components with nance: Line, Base and Heavy maintenance
Guaranteed aircraft availability
Engineering Services and/or Airframe
Maintenance: Reduced risk of high cost
Full FHS-TSP solution’s scope guarantees operation disruptions
•Engineering Services module provides
up to aircraft on-time performance (OTP), Unique airframer’s expertise to
Airbus expertise for an advanced Fleet secure smooth entry into service
covering technical, logistics and mainte-
Technical Management (Maintenance Pro- Advanced fleet technical
nance delays.
gram and Planning, Reliability Program, management
Engineering Support, Airworthiness Re- Improved MRO performances
through Airbus selection
view etc.) and integration
Single interface delivering
turnkey maintenance solution

Fleet Technical Airframe

FHS TSP Management Maintenance
“
“
Tailored Support
Package FHS Components
Our commitment: Your
fleet performance excellence!

Pool Access Repair

FHS
Components On-Site Component
Stock Engineering

Contact
fhs.solutions@airbus.com
020 Maintenance
Your benefits
Competitive Prices
Global Airbus ordering volume
Stock Availability
More than 10.000 active part
numbers published on Airbus
Spares
Order Flexibility
Worldwide sourcing including
rare parts, 24/7/365
Customised Price Agreements
Stable prices without contractual
binding
Airbus Services Synergies
Option to integrate into Airbus
Managed Inventory (AMI) and
Integrated Material Services (IMS)
Consumables Expendables
Standard parts
Aircraft Consumables Expendables
Standard (CES) parts sales
Provided by Satair Group
Materials identified as raw material, compo-
sites and chemicals are indicated as Consu-
mables & Expendables and are handled wit-
hin the Airbus standard parts team.
These materials cover, for example, metal
extrusions and profiles, plastic extrusions,
wires, cables and protection, seals and
strips, insulation material, tapes, paints,
adhesives and lubricants, switches and
hoses. Airbus relies on a worldwide partner
network to supply and to source the material
on demand.
Contact
Airbus (Cage Code D4296):
Airbus Spares (application on AirbusWorld)
SPEC2000 (electronic ordering via SITA)
Airbus Standard Parts team
Satair (Cage Code R1120):
Satair Direct
ATA, SPEC2000,
SPEC2000XML (SITA) Satair COD
Parts are manufactured in conformance
with a standard specification which
includes design, manufacturing, test and
acceptance criteria and identification
requirements. Applicable Standard Parts
are mentioned in the RSPL. Moving Stan-
dard Parts are stocked at Airbus sites
and are available at attractive prices for
orders on all priorities. For example: nuts,
bolts, fasteners, rivets, bearings, clamps,
electrical connectors, switches and many
more. Airbus Material & Logistics has
developed a turnkey service for your
Standard Hardware ordering. An enlarged
range of active Airbus part numbers is
available in Airbus stock.
Contact
Europe & Asia Pacific
standard.parts@airbus.com
Tel: +49 40 5076 4004
24/7 back-up by AOG Desk Airbus Spares account
Americas
csr.na@airbus.com
 Maintenance 021

Engine Consumables Expendables

Standard (CES) parts sales
Provided by Satair Group
The Engine CES are parts of an aircraft en- The engine manufacturers supported,
gine or engine accessory parts but not limited to, include:
The product may only be certified by the • Pratt & Whitney
engine manufacturer. • Rolls Royce
• Honeywell
We offer spares support for engine consu-
mables and expendables for both turbo • CFF/SNECMA
prop and jet engine configurations.

Contact
Satair (Cage Code R1120):
Satair Direct
ATA, SPEC2000,
SPEC2000XML (SITA) Satair COD
022 Maintenance

Consumables Expendables
Standard parts
Airbus Managed Inventory
Provided by Satair Group

Your benefits Airbus Managed Inventory (AMI) service

High guaranteed availability
of material on-site.
Reduced stock levels
and inventory costs.
No transportation or order
follow-up expenses.
Lower administration costs.
A nominated AMI Manager as
your dedicated single focal point
focuses on performance manage-
ment, daily operations, continuous
follow-up, part scope configuration
and inventory planning.
offers collaborative parts planning and au-
tomated replenishment (of a configurable
scope) of high usage non repairable parts,
such as consumables, expendables and
standard parts. Capturing the customer’s
material consumption creates triggers to
launch the replenishment process, thus
significantly reducing the ordering cost,
whilst achieving optimum inventories at
agreed performance levels. The enhanced
off-shelf availability of parts contributes to
reduced aircraft maintenance turn-around
times.
Airbus manages the customer’s inventory
level, for a customised scope of high usage
parts in the customer’s warehouse, based
on an automated continuous replenishment
process.
Airbus optimises the inventory level through
analysis of the parts’ consumption close to
real-time. Recurring and resource intensive
steps can be eliminated from order process.
Inventory planning, ordering, order follow-up
and the transportation process are ma-
naged by Airbus.
The customer may opt to configure the
service to include an ever increasing amount
of manufacturer parts and Standard Hard-
ware parts. This promotes the service to a
dependable source of maintenance parts
providing sustained service levels at a pre-
dictable cost to the customer.

Record of material movement sent to Airbus

Back ordering
Airbus calculates re-order quantity and
generates order in customer's system Airbus

Material shipped

Customer Material shipped

Supplier

Contact
ami@airbus.com
+49 (0)40 5076 3030
 Maintenance 023

Integrated Material Services - Provided by Satair Group

Modification kits sales - Provided by Satair Group

Integrated Material Services (IMS) is a solu-
tion that manages the entire supply chain for
airlines and MROs. This solution will cover
all expendable materials and related pro-
cesses.
The solution is an innovative new managed
supply chain service offered to the airline af-
termarket. Airbus and Satair experience over
the years provides a wealth of knowledge in
planning, procurement, distribution, quality
and engineering that IMS will leverage.
Satair Group has significantly increased
the scope of this solution to include all ex-
pendable parts providing a cost-effective
material management service to airlines.

Contact
Orders for modification kits related to standard Service Bulletins (SB)
can be placed with Airbus (Cage Code D4296) via:
• Airbus Spares (application on AirbusWorld)
• SPEC2000 (electronic ordering via SITA)
• Airbus Modification Kit department
024 Maintenance

Modification kits

Part packages for your modifications. A pre-

defined selection of single parts defined to
perform a modification as specified in a Ser-
vice Bulletin.

A modification kit consists of:

• Airbus Proprietary Parts
• Standard Parts

Contact
tool.packages@airbus.com
(Europe, ME, Asia Pacific, China)
tools.americas@airbus.com Note: For kits and services related to aircraft upgrades, please contact your Airbus Upgrade Services Key
(Americas) Account Manager (KAM): upgrade.services@airbus.com

Tools
Tool sales - Provided by Satair Group
Tool packages - Provided by Satair Group
Equipment required on ground to sup-
port the operation and maintenance of the
aircraft and its equipment.
Whether it supports an Entry-Into-Service,
a scheduled check or a maintenance event,
Airbus Tool Services supports airlines’ main-
tenance activities by providing operators
and MROs with a flexible and reliable
service:
• Tool acquisition: Airbus Proprietary tools
or OEM tools
• Tool packages
• Tool lease
• Tool repair
• Tools & GSE seminar
Contact
Orders for tools and GSE can be placed with Airbus (Cage Code D4296) via:
• Airbus Spares (application on AirbusWorld)
• SPEC2000 (electronic ordering via SITA)
• The Airbus Customer Order Desk (COD)
Maintenance 025
Airbus Proprietary Tools
Airbus is the unique approved source for
the acquisition of Airbus genuine tools, also
called Airbus Proprietary Tools.
To ensure safety and quality Airbus Proprie-
tary Tools are differentiated from imitations
by the Airbus marking plate which is at-
tached to the tools and their delivery cases.
• Aircraft and personnel safety
• 24/7 Airbus support and guarantee
• Defined lead times and competitive pricing
•Full compliance with authorities require-
ments
• Tools inspected and delivered by Airbus
OEM tools via Airbus
Airbus is also a focal point to acquire tools
from OEMs (Original Equipment Manufac-
turers) so you can simplify your administra-
tion. From standard to complex tools a large
stock is always available to meet any needs.
026 Maintenance

Tools

Your benefits A large variety of activities have to be

Highest Quality
Tools from approved sources only
Airbus inspection and certification
of each tool
Package content based on
your maintenance set-up
Cost Savings
Attractive package deals
Focal point for planning
Reduced workload and
transport cost
initiated to prepare a smooth Entry-Into-
Service or return of an aircraft to service
after maintenance events. Airbus can as-
sume the responsibility and provide you with
tool packages based on your maintenance
planning parameters.
Tools from numerous suppliers are ordered
and shipped in consolidated packages to
ensure you are fully prepared when your new
aircraft is ready to fly.
Airbus takes care of planning, ordering,
packaging and transportation of your Airbus
genuine tools and supplier tools to ensure
the right tool for your right task.

Tool lease and repair - Provided by Satair Group
Airbus offers repair and lease services for
Airbus and supplier tools
Tool repair
We offer a full range of repair capabilities for
more than 1200 Airbus and supplier tools
with a quick turnaround time (TAT) ensu-
ring your in-time tool availability and conse-
quently a return to operation of your aircraft
as soon as possible.
• Worldwide repair network
• Quick and qualified responses to repair
orders
• Repair stations approved by Airbus
• Repair includes latest technical configu-
ration
• Competitive prices
Tool lease
Airbus offers an extensive selection of tools
with more than 5500 Part Numbers worth
about 100 million USD, which are available
both for Airbus and non-Airbus fleet. Tool
Lease Service also regularly invests in new
stock to support current operators and the
growing fleet such as A350, A320neo and
A330neo.
Contact Contact
repair.vendor@airbus.com
(Europe, ME, Asia Pacific, China)
repairs.na@airbus.com
(Americas)
or your Account Director
Maintenance 027
• Wide range of tools including rarely used
tools and tools required for special tasks
Your benefits
(e.g. main landing gear change trolleys,
A modular offer
engine change equipment)
• Online access to full inventory on Airbus Airline processes oriented
Spares User friendly
• Inspection, recalibration and repair ma- Get access to aircraft data in real-time
naged by Airbus Efficiently manage unscheduled
maintenance: “The right task
• Simple use and return process at the first time”
• No capital investment required
Provide powerful functions to monitor
• Tool shipments on AOG priority aircraft systems performance
• Worldwide warehouse network
Tools Lease Service Solution (LSS)
Inspections for a Service Bulletin (SB) embo-
diment regularly take more than 200 days.
To cope with such long-term maintenance
tasks and also with the uncertainty of some
additional checks, it is more cost-effective
and convenient to directly lease from a wide
pool of parts and tools.
The Lease Service Solution (LSS) offers this
possibility:
• no upfront investment required
• highest technical standards
• simple use and return process
• large pool available
tool.lease@airbus.com
(Europe, ME, Asia Pacific, China)
tools.americas@airbus.com
(Americas)
or your Account Director
028 Maintenance

e-Solutions
ADOC Web
Maintenance Job Card Publisher

Your benefits ADOC Web Maintenance is an on-line

ADOC benefits
Generate savings by using
a common tool for your whole fleet
Improve the authoring, updates
and customisation of technical
documentation
Quick access to documentation
thanks to the user-friendly interface
Job Card benefits
Simplify & customise the job cards
production a save time
Improve the aircraft availability
Fully integrated into the process
and Maintenance Information
System
content management tool designed to cus-
tomise electronic documentation available in
SGML format.
ADOC Web Maintenance allows you to edit,
revise and publish:
• Airbus Maintenance manuals:
- Aircraft Maintenance Manual (AMM)
- Trouble Shooting Manual (TSM)
- Illustrated Parts Catalogue (AIPC)
- Aircraft Wiring Manual (AWM)
- Aircraft Schematic Manual (ASM)
- Aircraft Wiring List (AWL)
• Airline internal documentation compatible
with ADOC Web Maintenance docu-
mentation structure definition (Document
Type Definition - DTD)
• Other Aircraft Manufacturer maintenance
data
ADOC Web Maintenance provides the fol-
lowing features to improve the electronic
documentation management process:
• Automatic revision management to signi-
ficantly reduce the workload at each
revision of maintenance data
• Enhanced customisation functions
allowing non SGML-expert users to edit
maintenance data
• Capability to handle Airbus, non –Airbus
and airline maintenance documentation
in a single tool
• Reduction of the IT costs thanks to the
online solution
Job Card Publisher is Airbus software which
allows the production of the company’s
maintenance job cards by:
• Retrieving the documentary elements from
the Company maintenance documentation
available in Standard Generalised Mark Up
Language (SGML) and Extensible Markup
Language (XML)
• Assembling the documentary elements
and the corresponding production data
• Formatting the job card
• Printing the job card
Job Card Publisher allows a simplified and
cost-effective job card production thanks to
the following features:
• Use of a single tool to produce both
Airbus and non-Airbus job cards
• Job Card layout customisation and
connection to the Maintenance
• Manual import and re-use of mainte-
nance work packages
• Automatic printing of large work
packages
• Simplified administration and easy
deployment

Contact
tool.lease@airbus.com
(Europe, ME, Asia Pacific, China)
tools.americas@airbus.com
(Americas)
or your Account Director
 Maintenance 029

AIRMAN Web

AIRMAN-web is an online solution for real-

time aircraft health monitoring that has been
AIRMAN-web is a modular offer composed
of three modules:
Your benefits
developed by Airbus in cooperation with • Foundation dedicated to the aircraft
Reduction of direct
airlines, to efficiently manage unscheduled dispatch thanks to the real time monito- maintenance costs
maintenance and improve aircraft dispatch ring of aircraft events
Reduction of indirect
reliability. It aims to improve maintenance •A  dvanced (optional): to monitor the maintenance costs
operations by providing the company with performance of the aircraft systems Increase of aircraft availability
real-time information and recommenda- • Interface (optional): for SMS / e-mail
tions. AIRMAN ensures the processing of notifications, connection with the Main-
data received through downlink on Airbus tenance Information System (MIS) and
aircraft equipped with an on-board mainte- aircraft data request.
“
“
nance system and a real-time communica-
tion system like ACARS or ATSU.
An aircraft maintenance
analysis tool

Access online through AirbusWorld

Backup access available in case of AirbusWorld portal unavailability
030 Maintenance

e-Solutions
CrossLogbook

Your benefits The CrossLogbook is an enriched digital

Improve and secure logbook data
management through standar-
dised data and real-time access
Reduce turn-around time and
operating costs
Tailored solution adapted to
the airline’s processes
Reduce operating costs
version of the technical and cabin paper
The CrossLogbook is fully interoperable
with the Maintenance Information System
logbooks. This application includes dedi- (MIS), Minimum Equipment List (MEL),
cated modules for each user profile: pilot, Configuration Deviation List (CDL) and
cabin, maintenance and administration. FlySmart with Airbus.
Due to its uniquely high level of customi-
sation, it can be used on all aircraft types
providing a cost-effective fleet-wide solution
for you as an airline.

Eliminate paper costs

No investment needed to adapt
your IT infrastructure

https

Cockpit Maintenance
Cabin administrative
 Maintenance 031

Airpl@n

AirPl@n is the comprehensive suite of services

designed to support airlines’ maintenance
programme & planning activities.
AirPl@n offer covers the following
domains:
• Maintenance programme preparation:
identification of scheduled maintenance
tasks applicable per aircraft fleet
• Maintenance planning preparation:
definition of maintenance task planning
for each aircraft
• Maintenance task preparation: identifica-
tion of required material for maintenance
tasks
• Work package production: Supply of
documentation for the performance of
maintenance tasks
Furthermore, Airpl@n offers extensive
customised studies for the optimisation
Your benefits
of maintenance programme and planning
Shorter resolution lead-time
as well as tailored support and seminars
Improved aircraft availability
on-site.
Maximised aircraft residual value
Further characteristics of AirPl@n:
• Easy preparation of maintenance
packages through dynamic generation
of task cards and job cards and identifi-
cation of required material;
• Compatibility of AirPl@n deliverable for
upload into Maintenance Information
System (MIS).

Perform Prepare Prepare Prepare Perform

Engineering Maintenance Maintenance Production
Maintenance
activities programme planning planning

MIS

Seminars and assistance

AirPl@n Scope
032 Maintenance

e-Solutions
Airbus Real Time Health Monitoring

Your benefits
Enhanced aircraft operational
and dispatch reliability
Minimised aircraft grounding time
Reduced costs
Anticipated scheduled maintenance
 arly delivery of line-replaceable
E can receive advice on optimised mainte-
units (LRUs) with FHS components
Enhanced aircraft on-time perfor-
mance with full Flight Hour Services
tailored support package (FHS-TSP)
Airbus Real Time Health Monitoring (AiR-
THM)
In an increasingly competitive environment,
allowing optimised maintenance and real
time troubleshooting to maximise aircraft
availability.
AiRTHM is an advanced Airbus service
through which A380 and A350 operators
nance and real time troubleshooting actions
empowering your MCC personnel to make
right and timely decisions.
About technology & expertise
AiRTHM state of the art preventive service
is based on uplink technology allowing real
time remote access to aircraft data parame-
ters via ACARS. 24/7 real time data analysis
enables Airbus AiRTHM engineers to de-
liver to airlines’ MCC both in flight and on
ground maintenance and technical advice.
AiRTHM offering is built on two stand-
alone modules fitting the aircraft ope-
ration phases

“
Pre-departure check
“
Aircraft manufacturer real-time
expertise to improve operators’ opera-
Flight watch

tional performance

Aircraft
arrives
Take-off Landing to gate

Parking Pre-flight Taxi Climb Cruise Descent Taxi Post-flight

Flight watch
Continuous monitoring of critical messages to identify root cause
during the flight
 Maintenance 033

Repair Manager
Airbus Smarter Fleet ® solutions

Repair Manager is an innovative on-line

solution to assist line maintenance and
engineering personnel in assessing and
reporting structural damage for all Airbus
civil fleets.
Repair Manager ensures that the damage
report contains all the necessary informa-
Your benefits
tion for damage assessment including the
Optimise Turn Around Time
link to the relevant documentation such as
the Structure Repair Manual (SRM) or the Reduce delays and cancellations

This solution is based on an electronic engineering drawings. It will ease the com- Improve troubleshooting
effectiveness
system to author and keep record of all munication with Airbus experts in order to
Improve productivity
structural damages and repairs reports determine the best solution for the aircraft
using a 3D-simplified model to ease internal dispatch.
and external damage location. The appli-
cation is accessible on-line via Airbus Cus- An application to ease and speed up
“
“
tomer portal AirbusWorld. structural damages management:
• Damage assessment & reporting
• Repair procedure identification A structural repair
• Record keeping of repairs allowable software
damage

Mixed fleet Reduce Cross Ease

compatibility paper platform processes
034 Maintenance

e-Solutions

Airbus Smarter Fleet ® is the Airbus and Airbus Smarter Fleet ® will initially
IBM solution to provide end-to-end e-so- focus on two activities: Firstly, it will
lutions for maintenance, engineering and integrate and also further develop Airbus’
flight operations. current portfolio of e-solutions.
Secondly, it will provide cross-functional
Airbus Smarter Fleet ® current offer fleet data management using an open,
consists of: modular and flexible platform based on a
• Fuel Efficiency Portal precise assessment of customer needs and
• Maintenance Mobility tailored implementation.
• Prognostics and Risk Management
• e-Doc Browser

It aims to provide an open, modular and Our partnership: A unique platform

of integrated & tailored solutions
flexible platform in order to support the cus-
tomers’ increasing needs in three key areas
related to data processing:
1 Data gathering: Simultaneous, exten-
sive and cross-functional collecting of
relevant data and information from diffe-
rent sources
2 Data value extraction: Accurate data
and information processing through
monitoring, filtering, reporting and
correlation, of retrieved data but also
simulation, help for decision making
and optimisation
3 Cross domain collaboration: Full ac-
cess to processed data and information
for all concerned stakeholders
 Maintenance 035

Maintenance Mobility - Airbus Smarter Fleet ®

This solution provides maintenance person-

nel with up-to-date critical information, inclu-
ding dedicated dashboards, work packages
and documentation. The objective is to opti-
mise line and base maintenance activities by
Supervisor interface
• Real-time awareness of event's criticality
Your benefits
•Anticipate corrective and preventive
Optimise Turn Around Time
actions
•Manage work packages' assignment Reduce delays and cancellations

utilising the benefit of mobile devices. in real time Improve troubleshooting

effectiveness
• Monitor Troubleshooting with just the
Improve productivity
right information

Line mechanics mobile application

• Mobile access to real-time awareness
of relevant information
• Real time job progress
• Easy interaction with MCC & Mainte-
nance Coordination
• eSignature

e-Doc Browser
• Mobile documentation
036 Maintenance

e-Solutions
Prognostics and Risk Management -
Airbus Smarter Fleet ®

Your benefits Prognostics and Risk Management (PRM)

software solution detects in advance unex-
PRM is today available for A330 and will be
soon expanding to all Airbus aircraft and
pected technical events having a significant regularly completed with new sets of algo-
Secure the coming dispatches
impact on aircraft turn around, systems’ rithms.
Increase aircraft availability
reliability and efficiency.
Turn unscheduled maintenance
into scheduled maintenance
Examples of first monitoring capabilities:
• Fuel: imbalance prediction
• Hydraulic: leak detection
• Engine Oil: leak detection
• Pneumatic: bleed leak (nacelle), PRV
and HPV failure
• Oxygen: leaks detection and servicing
prediction
• Electrical Power: IDG failure
• Landing Gear: extension / retraction
disagree prediction
• Air Conditioning: heat exchanger
efficiency loss

How it works:

Calculations based on ACMS report

loaded in the aircraft

Specific parameters collected all along the flight and sent

to ground at the end of the flight

Ground algorithms to detect aircraft systems degradations


e-Doc Browser - Airbus Smarter Fleet ®
This solution is a documentation browser
available on all popular mobile platforms
enabling manual display for maintenance
(Aircraft Maintenance Manual, Illustrated
Part Catalogue, Trouble Shooting manual,
wirings, schematics, Electrical Practices
Manual), repair (Structural Repair Manual)
and operations (Minimum Equipment List).
• User-friendly and intuitive
ergonomics
• Optimised for mechanics
The e-Doc Browser solution extends the
current Smarter Fleet portfolio by providing
additional valuable functionalities to assist
the airline in operating in a more efficient
and optimised manner.
• Mixed-fleet maintenance manuals
• Structural Repair Manual
• Minimum Equipment List
• ADOC Web customised manuals
Maintenance 037
Your benefits
Enhances synergies for all business
partners through efficient end-to-end
management of parts and
rationalisation of the supply chain
Addresses the small and medium
manufacturer segment of the industry
for which Satair has a strong focus
on the Total Cost of Ownership
Reduces inventory costs and
inventory holdings as well as internal
and external transactions, operational
and process costs
Ensures one single point of contact
for many hard-to-find-parts
Increases parts availability and
shortens lead times
Enhances inventory management
24 hour, 365 day AOG coverage
•O  nline consultation: instant access
to-up-date information from everywhere
• Tablets and smartphones from 7":
iOS, Android and Windows
• Option for offline / backup mode
038 Maintenance

Expertise and other services

Airbus Material Seminars

Your benefits Our seminars have specifically been de-

veloped to support your goal of optimised
The regional seminar modules are held at
various locations worldwide. In addition, a
Material Management, knowing that cost Spares Mobile Classroom offers fully custo-
Expertise: Wide-ranging know-
how for all Material Management reduction and increased operational efficien- mised seminars which can be held at your
segments. cy are major objectives in the aviation industry. facility.
Hands-on exercises: Case Airbus Material & Supply Chain Services
studies with realistic scenarios
and examples to understand offers a selection of seminars with diffe-
supply chain processes and rent levels of specialisation from beginner to
daily operations in spares
business. advanced level.
Flexibility: Choose between core,
specific, customised and on-site
seminars – from beginner’s to
advanced level.
Global team spirit: Informal
networking in a highly motivated
environment.

Core Specialisation Customised

Seminars Seminars Seminars

•N
 ewcomers: Principles • GSE & Tools Specialisation • Spares Mobile Classroom
of Material Management
• Material Planning
• Intermediates: Material & Inventory Management
Management in Operation
• Transport Logistics
•E
 xperts: Advanced Material
Management

•R
 egional: Material Management

Contact
spares.training@airbus.com
or your Account Director
 Maintenance 039

Integrated Purchasing Programme -

Provided by Satair Group

Satair Integrated Purchasing

Programme (IPP)
The Satair Integrated Purchasing Programme
(IPP®) gives the customer a unique opportu-
nity to focus on the core business and leave
the complex and time consuming burden
of purchasing and handling spare parts in
the safe hands of a professional and highly
experienced partner.
Reduction of cost
With the Satair IPP®, the customer reduces
Your benefits
the handling and financing costs.
As an aircraft manufacturer, we provide
a unique combination of technical and
business excellence to support you in:
Reduction of handling cost
• Replacement of a large amount of Maximising fleet usage
the customers’ suppliers with Satair Mitigating delays & cancellations
as the source Meeting safety standards
• Performance monitoring and discrepancy
Streamlining organisation & tools
handling carried out by Satair
Controlling fuel expenses
• Payment transactions conducted with
Reducing operating costs
Satair as the sole supplier
• Improved overall delivery performance
by Satair with a target of 95%
• Full e-commerce and Spec2000 enabled
product support

Reduction of financing cost

• Reduction of inventory investment as
Satair stocks parts across the demand
from many airlines
• Enhanced inventory management - Satair
has an inventory turnover rate of approxi-
matively three compared to airline turno-
ver rates of approximatively one.

Implement Follow-up
Assist you to display Review and monitor
an efficient action the recommendations
plan & initiatives

Contact
csl@airbus.com
Phone: +49 (0)40 5076 2641
Fax: +49 (0)40 5076 2590
040 Maintenance
Your benefits
C
 SL customers benefit from
eliminated effort for follow-up
and tracking of their orders.
Invoice processing is simplified
by consolidation into one invoice
per month.
Customers also benefit from
reduced financial exposure due
to all-in rates. The risk of additional
costs caused by volatile transport
surcharges (such as fuel, security
or exchange rates) is covered
by Airbus.
The combination of zero investment
requirements and flexible contract
duration makes it easy to sign up
for the CSL service.
Expertise and other services
Customised Spares Logistics - Provided by Satair Group
Airbus Customised Spares Logistics (CSL)
service takes care of customers’ spare
parts shipments from order receipt to final
destination for all order priorities and ship-
ping methods.
By understanding customers’ logistics
requirements and order behaviour, consi-
dering the complexity of the global spares
network, flight schedules and multiple
interfaces, the CSL service provides pro-
cess integration and fast availability of the
material where it is needed. Regular perfor-
mance reviews are conducted to constantly
adapt the service to ever evolving customer
needs.
 Maintenance 041

Consulting

Airbus Consulting Services is uniquely po-

sitioned to provide airlines and MROs with
efficient and tailored recommendations to
optimise their organisation, processes and
tools.
4 major
areas
Maintenance
3 transversal
domains
Airline Advanced
From organisation assessment to capabi-
& Engineering Tools
lity assistance, Airbus Consulting Services
has developed a wide range of advisory Material Airstart
Management
services. We offer dedicated and innova-
tive solutions aiming at covering airlines and
Flight
MROs’ main operations domains. Operations Fuel & Flight Efficiency

Training Airbus Consulting offers to airlines

a wide range of tailored services

Your benefits
Airbus Consulting Services’ approach is
to propose customised recommenda-
tions and cost effective solutions based
on the following added value:
As an aircraft manufacturer, we provide
a unique combination of technical and
business excellence to support you in:

A dedicated and multicultural Maximising fleet usage

team of consultants coming
from various backgrounds Mitigating delays & cancellations

Customised services according Meeting safety standards

to customer’s context and Streamlining organisation & tools
objectives
Controlling fuel expenses
Privileged manufacturer visibility
on worldwide fleet records and Reducing operating costs
best practices
Unique Airbus technical know-how
and best product knowledge
Robust and proven methodology

Assess Advice Implement Follow-up

Provide feedback to de-
Analyse your current Assist you to display Review and monitor
liver the most appropriate
status focusing on an efficient action the recommendations
recommendations &
future objectives plan & initiatives
initiatives
042 Maintenance
Your benefits
Maintenance & engineering
activities
• Improved fleet performance
• Streamlined organisation
• Know-how & best practices' transfer
• Be better prepared to EASA approval
• Regulations knowledge & experience
• Easily meet regulatory requirements
• Enhance your staff skills to improve
your maintenance & engineering
activities and minimise your
Operational Interruptions
Maintenance activities
• Reduced ground time
• Enhanced planning and work preparation
• Streamlined maintenance event process
• Secured maintenance event performance
• Base maintenance best practices
• Ensured experience transfer using
coaching approach
• Optimised hangar usage
• Increased maintenance capabilities
• Valuable return on experience
Operational Reliability
and On-Time Performance
• Better anticipate line maintenance
activities
• Improved Operational Reliability
• Cost effective organisation
• Enhanced maintenance event
processes
• Reliability improvement programmes
Optimised maintenance
practices impacting OR
• Minimised maintenance costs
• Increased aircraft availability
Maintenance advanced tools
• Increase your visibility and
traceability with RFID technologies
• Better control your turn around
timing in repair processes
• Reduce your inventory
and improve productivity
• Take full benefits of Airbus advanced
tools and get methods to constantly
improve the Maintenance Information
System integration
Consulting services
Customised Spares Logistics - Provided by Satair Group
Maintenance &
Engineering
Airbus Consulting Services delivers turnkey Operational Reliability and On-Time
solutions to enhance airlines’ maintenance Performance
& engineering organisation, processes and • Maintenance control centre
procedures. Through our expertise and implementation assistance
experience in more than 150 projects wor- • Operational Reliability services
ldwide, we aim to optimise airframe main- • Reliability control & airline economics
tenance and improve your operational per-
seminars
formance.
Airworthiness Review
Our team of experts has developed a
• Airworthiness Review (regulatory)
unique and large range of tailored advisory
• Airworthiness Assessment (advisory)
services to address airlines’ maintenance &
engineering challenges. Maintenance advanced tools
• Radio Frequency Identification (RFID)
Maintenance & engineering activities
implementation assistance
• Best Industry Practice
• Support to Maintenance Information
• Support to EASA Part 145 and Part M re-
System (MIS) optimisation.
gulatory assistance
• Engineering workshop services
• Capability extension assistance
• Aircraft lease return advisory assistance
• Maintenance program and planning op-
Material Management
timisation Assistance services to better control Turn
Around Time (TAT) and costs, increase avai-
Airframe maintenance activities
lability and improve direct AOG management.
• Maintenance checks performance
• Spares Management Process Review
• First base maintenance check assistance
• Spares Inventory Review
• Maintenance means definition & optimi-
• Warehouse advisory assistance
sation
Maintenance 043
044 Upgrade
 Upgrade 045

Upgrades
046 Upgrades

UPGRADES
PORTFOLIO
OVERVIEW
_

Airbus Upgrade Services provide a wide range of mo-

difications to enhance and optimise aircraft depending
on its intended role. The scope can include almost any
aspect of the aircraft from the appearance and layout
of the cabin to the flight operations’ performances.

As new technologies are developed, often in association

with new aircraft programmes, we are able to offer retrofit
solutions which can allow fleet harmonisation and latest
performance standards for the in-service fleet.
We offer global solutions which include engineering design,
installation instructions (Service Bulletins), associated kits
and documentation updates.
_
 Upgrade 047

Airbus Multi Fleet

Cabin Upgrade Services
Cabin & Related System Upgrades
48
Connectivity

System & Airframe Upgrade Services

System Upgrades
52
Weight Variants
Air Traffic Management System Upgrades
Sharklet Retrofit A320 Family
Extended Service Goal A320 Family
048 Upgrades
Cabin Upgrade Services
Cabin & Related System Upgrades
“
The cabin is one of the most important
“
From concept to production:
technical expertise, high-quality
renderings to current production
standards
elements in an aircraft. It is through the ca-
bin that the airlines create the experience
that they want to give to their passengers.
Their expectations are evolving following
the global trends in terms of comfort and
services.
In order to provide the best passengers’
experience, Airbus aircraft operators can
adapt their cabin to satisfy their expec-
tations. Airbus Upgrade Services is best
placed to provide to those operators the
highest standard of integration services,
from light cabin refurbishment to full cabin
reconfiguration.
Keeping up with new trends and
requirements
In the highly competitive commercial aviation
world, customers will upgrade their cabins to
• Maximise revenues
• Differentiate the brand image
• Fulfil the passengers’ expectations
• Be part of market trends
• Harmonise the fleet
• Add value to the aircraft
Importantly the cabin is a key revenue
generator for the airline and getting the
interior layout and services correct is vital to
an airline's success. Airbus offers solutions
which allow the operator to be competitive
in the market, whilst satisfying the passen-
gers. New innovations such as Space-Flex,
Pivoting Bins, Smart-lav together with new
max pax boundaries for the A320 offer signi-
ficant opportunities to maximise revenues.
Our upgrade services cover the needs of
all customers: Passengers’ airlines, leasing
companies, freighter companies, Corporate
Jets, VIPs and Military derivatives, for all
Airbus aircraft types, from the first A300 to
the latest A350.

What we can retrofit
Cabin monuments
• Cabin crew rest rooms
• Stowage
• Galleys
• Lavatories
Cabin systems
• Medical outlets
• Passenger oxygen
• Emergency lighting
• Connectivity
• Cabin general illumination
• Cabin intercommunication
data systems (CIDS)
Seating and passenger layouts
• Passenger seats
• In-seat power systems
• Cabin attendant seats
Upgrades 049
General cabin
• Linings & furnishings Your benefits
• Floor covering
• Passenger supply channel Upgrading the cabin to the latest
passenger and operator requirements
• Curtain partitions
• Ancillary equipment Integrating latest technologies to
enhance the cabin competitiveness
• Placards and marking
Harmonising the cabin across the
• Cabin emergency equipment fleet
Increasing the aircraft residual value
In-flight entertainment
• High speed SATCOM
• Replacement of CRT overhead video
with new light weight LCD
050 Upgrades

Cabin Upgrade Services

Space Flex Benefits

Optimise space to allow more seats
Increased revenues from additional passengers
PRM Facilities On-Board

Smart Lav Benefits

Optimise space to allow more seats
Increased revenues from additional passengers
More recline space Via optimised wall profile

3530Swift SFE Seat Benefits

Fast shipset delivery 4 months between purchase order to OEM ex-works
Turnkey seating solution Customisation, Delivery, Conference Management,
Support by Airbus
Success legacy 3530Swift is based on BL3520 design

Cabin LED Unit Benefits

Enhanced look homogenous & customisable lighting
Save weight 25 kg lighter
Longer Life Cycle + 190% compared to current version

Pivoting Bins Benefits

More bags on board + 60% compared to current version
Spacious feel enhancing passenger experience
Modern look for greater cabin appeal

Connectivity
The Airbus platform is:
• Built for on-board mobile telephony
services (OMTS), internet access,
on-board wireless streaming and crew
applications
• Based on a modular concept with
functions adaptable to your needs
• Designed to connect to various SATCOM
technologies (i.e. L-Band, Ka-Band,
Ku-Band, Air to Ground)
• Ready for applications dedicated to aircraft
data management and flight operations
• Available on the entire Airbus product line,
line fit and retrofit
• Ready to be fully connected with Airbus
cabin management
Upgrades 051
“
“
Connecting in
Connect with Confidence: the air like at home
• High Bandwidth Connectivity
• Passenger experience like at home
(Bring Your Own Device)
• Multi services: Internet, mobile telephony,
wireless streaming, aircraft flight operations
applications
• Mix and match: Different technologies,
several suppliers, integrated with IFE
systems on all Airbus aircraft
• Airbus technical publications documentation
updated accordingly
• Buyer Furnished Equipment (BFE) or
Seller Furnished Equipment (SFE) options
• Extended Service Goal (ESG) eligible
• Electro Magnetic Interference (EMI)
certification by Airbus Continued
Airworthiness for your aircraft
• Value added solutions
052 Upgrades
Your benefits
Optimise the aircraft operations
and performance
Benefit from Airbus support
and expertise in system
Reduce fuel bills, noise and emissions
Reduce the operating costs
Harmonise the fleet
Increase the aircraft residual value
Updated aircraft technical
documentation and configuration
Compliance with current & future
airworthiness regulations
System & Airframe
Upgrade Services
System Upgrades
As air traffic demand increases over the co- What we can retrofit
ming years, the aviation sector must cater Avionics upgrade
for the new systems needs required to sup- Precise navigation capability
port the growth. We are able to offer latest (RNP, Landing Systems, FLS, GLS...)
technology standards in terms of avionics Data Link communication (FANS A+, FANS
capability and performance.
B+)
The drivers for such enhancements may be Flight Management Systems
safety, or simply the need for more efficient LCD displays
flight trajectories. Upgrades can enable Weather radar upgrade
reduced costs, time, fuel use and impor- Electronic Flight Bag
tantly emissions, whilst maintaining the
highest air safety standards. Flight Operations
Extended range operations
We can: Operating weight adjustments
• Enhance aircraft performance Narrow runway operations
• Customise aircraft performance Additional centre fuel tanks
• Improve flight efficiency Aerodynamic improvements
• Align with new regulations
• Adopt latest materials and technology Environmental awareness
• Customise configuration to suit regional Efficient flight planning
needs Lower fuel burn and emissions
Reduced emissions
Change the aircraft role: Noise reduction
• VIP conversion Material changes in line with new stan-
• Install or remove cargo loading systems dards
• Harmonise fleet configuration
• Enhance the aircraft market value Enhanced safety
• Reduce noise and emissions Fuel Tank Inerting System
Enhanced communications
Landing Systems
Meeting new regulations
 Upgrades 053

Air Traffic Management

Weight Variants
Changing aircraft weight variants can allow
customers to optimise Range & Payload
according to their operations in order to
increase revenue opportunities
• For more range: increase MTOW
• For more payload: increase MZFW and/
or MTOW
• To reduce the fees (take off, landing,
flight): decrease MTOW
• For more flexibility: change from single
WV to multiple operational WV (MOW)
or dynamic WV
• Due to Airworthiness Authorities regula-
tions: change from multiple WV to single
WV
System Upgrades
Brand new systems enable efficient & safe
flight operations in three main domains:
• Communication: Data link & SATCOM
needs with FANS A+/B+, Iridium or
Inmarsat solutions
• Navigation: Optimised flight paths
with RNP-AR
• Surveillance: Collision Avoidance and
automatic data broadcasting with the
ADS-B Out

A/C
weight Maximum
Fuel Capacity
MTOW
TOW for D2
TOW for D1

MZFW
Maximum structural payload
Reduced
payload
OWE

Sector
air distance
D1 D2 D3 D4 D5 D6
small medium long
054 Upgrades

System & Airframe

Upgrade Services
Sharklet Retrofit

Sharklets are the most visible development

Your benefits of the A320 Family airframe in recent years.
They are wing tip devices which increase
Fuel burn saving over 4%
on longest routes. the effective wing span of the aircraft and
Payload range improvement – reduce lift-induced drag.
Up to 100nm or 450Kg payload
Typical CO2 emissions reduction They were introduced as an option on line-
of up to 800t per year, per aircraft
fit aircraft in 2012 and 94% of A320 family
Operational service limit extension
for aircraft between MSN1200 and aircraft delivered today have them fitted
MSN5514. +36,000 flight hours, from the final assembly line.
typically 10 years additional service.
Protected aircraft residual value
and improved remarket ability
Having transformed the performance and
appearance of our new aircraft they are
Better take-off capability and obstacle
clearance at restricted airports now available for retrofit on the in-service
Reduced direct engine maintenance A320 Family fleet.
cost by up to 2%
Latest A320 family design,
appearance and performance
Fleet commonality. Same airport
classification and no mandatory
pilot training.
 Upgrades 055

Two possible solutions • ame Sharklets for line-fit

and retrofit
Production Retrofit
• Embodied by any MRO
A319, A320 and A321 aircraft delivered post
MSN5514 already carry the Sharklet provi- •S
 imple kit design including
Airbus SB
sions.
•S
 upport and technical training
They can be retrofited in just 65 man-hours
available from Airbus
(typically 1 day) by an MRO or operator.
•C
 ompatible with Space Flex,
other upgrades and scheduled
maintenance

In-Service Retrofit
Older A319 and A320 aircraft post MSN1200
also require an additional wing reinforcement
kit.
The kit is delivered preassembled and has
been optimised to minimise the downtime
required for embodiment by an MRO.
056 Upgrades

System & Airframe

Upgrade Services
Extended Service Goal (ESG) - for A320 Family

Aircraft are delivered from the production In order to reach extra 6 to 13 years of
line with a certified maintenance program operations, this is done in 2 steps:
designed to be utilised up to the aircraft 1 Component upgrade, RDAS
Design Service Goal (DSG). This is defined and Concessions review
in terms of Flight Hours (FH) and Flight 2 Structural upgrade
Cycles (FC). A thorough testing program
is carried out on a representative aircraft
before this point to highlight what modifi-
cations are necessary in order to continue
the maintenance program after the DSG.
Upgrade Services provide the appropriate
Service Bulletin to allow operations until the
defined Extended Service Goal.

Flight Cycles
Flight Cycles(FC) ESG cover SB
Concession review
60,000 FC ESG
60,000 FC RDAS review
ESG Possible 10 years of additional operations
48,000 FC
48,000 FC Components
DSG
Upgrade
DSG
Design Service Goal Structural
Upgrade

FlightFlight
HoursHours
(FH)
0
60,000 FH 96,000 FH
60,000 FH 96,000 120,000 FH
FH 120,000 FH

Components Upgrade Structural

ESG cover SB / Concession review / RDAS review Upgrade
Upgrades 057
Flight Operations
060 Flight Operations

FLIGHT OPERATIONS
PORTFOLIO
OVERVIEW
_

NAVBLUE is the new generation of digital, user-friendly Flight

Operations and Air Traffic Management solutions. Powered
by Airbus’ pioneer spirit and infused with Navtech’s agility, it
combines the best of both worlds.
A leading global provider of flight operations solutions ser-
ving more than 400 airlines and aviation service companies
across all platforms, NAVBLUE has a proven track record in
product innovation. With access to Airbus’ resources and
data, NAVBLUE provides its customers with the best solu-
tions based on the best data, fully supporting them in their
digital transformation.
NAVBLUE is a fully owned subsidiary of Services by Airbus
and is based in Hersham (UK), Toulouse (France) and Water-
loo, Ontario (Canada), with offices around the world.
_
 Flight Operations 061

62
Airbus Multi Fleet
Data+ Products
Navigation+
Charts+
Airport+
Vertical+

N-Software Services
N-Flight Planning
67
N-Crew Planning
N-Flysmart
N-Performance
N-Documentation
N-Tracking
N-Airfase
N-SAMS

Bespoke Solutions by NAVBLUE

ROPS by NAVBLUE
75
Airspace by NAVBLUE
Your Operations by NAVBLUE
GNSS Monitoring by NAVBLUE
ELISE by NAVBLUE

Consulting Services
Flight Operations
80
062 Flight Operations

Data+ Products
Navigation+

Your benefits NAVBLUE has been producing NDB (Navi-

Flexible offer:
Access multiple media and formats
based on the industry standard
ARINC 424 specification;
Conform to both fixed and flexible
production schedules to ensure
delivery of complete subsets of
ARINC 424 data, or processed flight
management system databases
in time for download prior to the
AIRAC cycle changeover or, where
appropriate, customer-specific
update schedules.
gation Data Bases) for over 30 years. It was
the first company in the world to produce
navigation data as a regular service.
NDB are used for FMS (Flight Management
Systems) and the simulators, as well as
ground positioning systems, aircraft simula-
tors, airspace modelling, and air traffic sys-
tems for world-wide customers.
OEM to serve operators that use this data
into their Flight Management System:
• ARINC 424
• GE aviation systems
• Universal avionics
• Thales avionics - RNAV2
• Honeywell
• Thales information systems
• CMC (Canadian Marconi Collins)

Customised offer:
Customisable data based
on customer requirements.
Multiple media formats available:
Paper charts, Charts available
on both iOS and WindowsOS.

“
“
Data+ products let you
access the right data, at the right
time, in the right format and
in the right place.
 Flight Operations 063

Charts+

Charts+ is a ready-to-use set of aeronau- Product features: Your benefits

tical charts (IFR, terminal, en route) that
draws on information published by national TERMINAL CHARTS FEATURES: Operational benefits: Charts+
Aeronautical Information Services. • Aerodrome provides an intuitive and proven
charting standard. It allows a quick
The Charts+ products are available for mul- • Taxi and easy access to information
• Area in the cockpit.
tiple electronic EFB platforms as well as pa-
• Radar Flexible offer: Charts+ is adapted
per chart product. It can be customised to to customer needs: provides
user requirements. Each piece of chart data • MSA or Terrain depiction tailored charts from departure
• SID to destination and alternate.
is processed individually to provide relevant
• STAR Data accuracy: Charts+ is based
and customised content in all operational on National Aeronautical Infor-
contexts. • IAC mation Publications and cus-
tomer-originated data.
These charts aim at:
ENROUTE CHARTS FEATURES:
• Providing a realistic view of the terminal and
• Airspace with boundaries
airspace to the pilots in order to improve
• Airway systems
their situational awareness
• Track and distance
• Easing ground taxi operations • Grid MORA
• Securing and ensuring efficient flight pre- • Restricted areas
parations and operations • Enroute COM frequencies
• Tailored enroute charts
• Enhancing safety and efficiency of airline
(ETOPS, Area)
operations
Charts+ products are usable on paper or
on any EFB (Electronic Flight Bag).
064 Flight Operations

Data+ Products
Airport+ / Data package

Your benefits Airport+ provides worldwide operators and

Operational benefit: Airport+ da-
tabases allow the activation of the
different functions in aircraft that are
improving safety and operational
efficiency in all airport operations.
Flexible offer: Airport+ databases
are adapted to customer needs: as
offer based on airports/runways of
interest.
Data quality: Increased reliability
thanks to high quality data (Use of
high resolution satellite technology
for very precise, complete and up-
to-date airport data). It allows criti-
cal data validation with regards to
safety (Airport+ Datapackage).
Strong coordination with Airbus
Design Office, Airbus flight test
(Aircraft and simulators) teams to
ensure 100% compatibility between
the avionics systems and the data
(Airport+ Datapackage).
authorities with reliable and flexible aeroda-
ta solutions contributing to improved safety
and efficiency in all airport operations.
Airport+ products are EASA certified with
LoA Type 1 and/or Type 2, and based on
National Aeronautical Information Publica-
tions, complemented with data extracted
from satellite imagery.
Airport+ provides to customers ADB (Airport
Data Base package) composed of:
• Airport mapping database(s) (AMDB), or
• Runway database(s) (RDB), or
• A mix of both AMDBs and RDBs
These products represent a collection of
aerodrome information, organised and ar-
ranged, for ease of electronic storage and re-
trieval, in any on-board systems that support
aerodrome surface movements, training,
charting, and planning (EUROCAE ED-99 /
RTCA DO-272). These databases aim at:
• Providing a realistic on-board view of the air-
port surface movement area to the pilots in
order to improve their situational awareness
and/or to supplement surface navigation;
• Easing ground taxi operations;
•
Securing and ensuring efficient move-
ments on the airport surface;
• Enhancing safety and efficiency of airline
operations.
These products are usable on-board with
the AMM (Airport Moving Map) function
running either on Airbus avionics systems
including the Airport Navigation Function
(A350) and On-board Airport Navigation
System (A320 Family, A330/A340, A380) or
on any EFB (Electronic Flight Bag).

Airport+ / Moving map
The moving map displays an Airport Moving
Map (AMM) function on an Electronic Flight
Bag (EFB) to allow pilots to enhance their si-
tuational awareness thanks to a realistic on-
board view of the airport surface movement
and ease ground taxi operations. Required
data for the moving map are the same Air-
port+ AMDB which will be used on on-board
avionic functions.
Moving map is an on-board usage function
which can be used on Class 1 or Class 2
EFB devices for flight crew.
Moving map can be used either as stand-
alone EFB application or integrated within
N-Flysmart suite. Avionics connectivity on
Class 2 device provides own-ship position
display capability.
Functionalities:
• 2D/3D display of an airport map database
or/and runway map database:
- AMDB graphical elements display: Poly-
gons, lines, points and their associated
labels or information.
- RDB graphical elements display: Pick to
display runway characteristics like width,
distances, and Pavement Classification
Number.
• Own-ship position display with directiona-
lity (in Class 2 operations): The own-ship
Your benefits
position display provides user with access
to different own-ship oriented viewpoints:
North UP, Track UP and center on aircraft
functions.
• PDF reader for consultation of digitalised
airline documentation filtered by airport.
• Search function for any Airport elements
(gates, taxiways, runways…).
• Manual drawing on the map display.
In comparison with the other offers on the
market, moving map provides cutting edge
user experience with top graphic perfor-
mances and friendly interface. This applica-
tion is a modular solution since it is an evolu-
tive application based on plugin that allows
integration much quicker evolution.
The Class 2 integration with N-Flysmart al-
lows the application to retrieve departure
and destination airports to automatically
populate the application context and avoid
double pilot entries.
Flight Operations 065
Customisation: The map display is
fully customisable depending of the
customer needs and requirements:
• Displayed elements: de-ice pads,
constructions areas…
• Colors,
• Text style
Easy usage: Moving map applica-
tion is designed for both tactile and
mouse/keyboard usage.
Right information: The map display
integrates an automatic declutter
system which shows only required
information levels depending on the
zoom level for airport and runway
overview.
Own-ship position: The own-ship
position display meets regulatory
requirements regarding positioning
accuracy with different type of
display and positioning data
sources (Airport+ Moving Map).
066 Flight Operations
Your benefits
Traditional eTOD production implies
aerial scanning and ground surveys.
An advanced satellite technology
allows acquiring data in a cheaper
and more efficient way, and over
areas where aerial and ground
surveys are prohibited.
Airbus has privileged access
to on-board systems and airlines
as a data provider.
Data+ Products
Vertical+
Vertical+ product family encompasses Obs-
tacle datasets (Area 1 and Area 2), Terrain
• Obstacle datasets are discrete collections
of 3D models of objects that could pose
datasets and eTODs (electronic Terrain and a hazard to air navigation, according to
Obstacle Databases). These products are regulation or to customer specifications;
all derived from high resolution satellite data • eTOD refers to the combination of Terrain
and can be tailored to customer needs.
and Obstacle datasets.
Description of data characteristics:
• Terrain datasets provide continuous ele-
vation of the ground and, if desired, vege-
tation and man-made structures over the
area of interest, with a typical resolution of
1 value each 10 meters;
 Flight Operations 067

N-Software Services
N-Flight Planning

NAVBLUE N-Flight Planning is multi-tiered, In-application verification of RAD/SRS com-

fully scalable flight planning software suite
which allows dispatchers to create & opti-
mise flight plans.
This browser-based solution outputs opti-
mum routes and fuel consumption to reduce
operating costs, increase productivity, and
maximise safety.
N-Flight Planning creates accurate and
optimised flight plans with advanced route
construction tools. It provides the best mix
of airway routes, free flight routes (including
High Altitude Airspace in the USA), and
direct routes.
NAVBLUE n-flight planning solution ensures
accuracy and optimisation by:
Your benefits
pliance within EUROCONTROL airspace
Considering RAD, CRAM and other AIP
regulatory restrictions in fuel burn algorithms
Utilising forecast meteorological data directly
from the NWS, the met office (UKMET), and
other third party providers (Schneider Elec-
tric, Australia BOM, etc.)
Receiving worldwide NOTAM’s, including us
NOTAM office, Canadian NOTAM office,
and EAD-EUROCONTROL, and indivi-
dual states as required.
Improve Flight Plan Accuracy:
Better view of impending operational
and weather problems, proactive
alerts, graphical user interface,
continuously updated NOTAMS.
Reduce Fuel Costs: Multidimensional,
cost optimising models producing
most cost efficiency. Savings in
fuel and time related expenses
(crew, maintenance).
Improve Dispatcher Efficiency:
Maximise productivity and efficiency.
Plans flights to comply with global
restrictions and rules. Sophisticated
algorithms to evaluate rules and
restrictions to produce optimal
& compliant plans.
Create Tangible IT Cost Savings:
Faster implementation. Lower
TCO and quicker ROI. Web-based
or hosted environment. Remote
or on-site training.

“
“
N-Software Services help
you enhance your operations
through unique software
solutions.
068 Flight Operations
Your benefits
Low total cost of ownership optimi-
sation: Streamlining the crew plan-
ning process while reducing crew
costs and improving operational
integrity.
Enhance operational efficiency:
Achieving operational producti-
vity targets while increasing crew
member’s quality of life.
N-Software Services
N-Crew Planning
NAVBLUE offers two crew planning solu-
tions: the Preferential Bidding System and
the Pairing Optimiser.
These solutions are used by more than
40,000 airline professionals each month to
build pairings, and to bid for and create in-
dividual customised schedules.
By utilising NAVBLUE N-Crew Planning, air-
lines receive a fully functional system that
meets their requirements for crewing while
giving crew members a schedule for a high
quality of life.
NAVBLUE Preferential Bidding System
builds both flying and reserve schedules with
an add-on module for training schedules.
It consists of two applications, Preferential
Bidding System scheduler and Preferential
Bidding System bidder.
These two applications work together to
create a pairing and reserve schedule that
satisfies management's coverage needs
and the flying preferences of crew members.
The training bidding module will address re-
current training and any crew training event
requirements.
NAVBLUE Pairing Optimiser is a fully-con-
figurable desktop application that is custo-
misable for each airline. It produces crew
pairings covering a scheduling period of a
week, month, or even a full season of more
than half a year.
By utilising the Pairing Optimiser, airlines can
reduce the time to plan an effective pairing
solution while reducing costs and managing
fatigue in crew members.
Reduce crew members Fatigue
• Develop optimal pairings that integrates
with the automated rostering system to
manage crew fatigue
• Create pairings based on key fatigue risk
mitigation factors: flight, duty, and rest
limits as functions of Window of Circadian
Low (WOCL), circadian rhythm limitations,
and comprehensive flight duty period and
rest rule-sets based on a gradual fatiguing
point tracking system.

N-Flysmart
N-Flysmart is a comprehensive set of appli-
cations helping the crew to perform opera-
tions with maximum safety and efficiency:
• Customised performance solutions
(load sheet, take-off, landing, inflight)
• Documentation browser
• Electronic Flight Folder
• Cross-Logbook for maintenance
Flight Operations 069
N-Flysmart suite is available on both
Your benefits
iOS and WindowsOS and offers:
Basic Software Applications Digital operations: Remove paper
cockpit and ground processes
• Load & Trim Sheet
Optimise aircraft performance
• Take Off and Landing Cards computations: Additional payload
and engine maintenance costs
• In-Flight Performance reduction
Improving cockpit operation efficiency:
• Ops Library Browser
Reduce crew workload for pre-flight
and inflight
Optional Software Modules
• eFlight Folder
• eQRH
• Cross Logbook
• Electronic charting
More options will join EFB in the future,
such as Weather On-board, Airport Moving
Maps, Pilots’ mobile office.
070 Flight Operations
Your benefits
Enhance efficiency: Easy and quick
view on statistics to help end-user
to make the right decisions and
upgrade flight safety actions
when appropriate.
Advanced visualisation tool: Easy
and quick expert analysis through
visual representation of data.
Accurate events detection:
N-Airfase detects abnormal
events and trends.
N-Software Services
N-Airfase
N-Airfase is a flight data analysis software
designed to help airlines improve safety
via post-flight reviews of recorded in-flight
events.
N-Airfase aims at:
• Identify areas of operational risks and
precursors to unsafe Flight Operations
• Establish trends for continuous assess-
ment and monitoring risks
• Track the appropriate remedial actions
N-AIRFASE performs all the major functions
of the flight data analysis process. A sophis-
ticated Flight Analysis Program, unique to
each aircraft type, reconstructs the flight,
compares actual data with recommended
values and highlight events and deviations.
Its results are presented through a user
friendly interface, including advanced visua-
lisation tool, 3D animation, allowing easy re-
view of flight information, while a powerful of
configurable reporting editor delivers com-
prehensive and customisable reports.
This product is compatible with all major
types of commercial transport aircraft, such
as Airbus, ATR, Boeing, Bombardier, Em-
braer, etc.
 Flight Operations 071

N-Documentation

N-Documentation is a complete solution to

manage the airline technical documentation,
Your benefits
whether authoring, revising or publishing.
Document viewing solutions are proposed
to fit the corresponding user environment.
Enhance data accuracy:
N-Documentation improves
data consistency, quality
and operational process.
Ensure data agility: A flexible
solution adapted for growing
and mixed fleet.
Up to 80% time saving:
Increase efficiency and
reduce costs by improving
your documentation update
lead time.
072 Flight Operations
Your benefits
Provide Collaborative Decision
Making information through CDM tool
to better manage airport turn-around.
Optimise use of existing data
to lower datalink costs (ACARS).
Anticipate disruptions and act
pro-actively, maximise on-time
performance.
N-Software Services
N-Tracking
N-Tracking provides operators with flight
tracking and much more:
•
Flight tracking: Functionalities for basic
flight tracking and flight profile details
•
Event alerts with audio when abnormal
situation occurred
• Flight plan 633 capability
• Weather information: Weather data over-
lays on the map (Satellite and IR imagery,
SIGMET, AIRMET and PIREP)
• Airport information: Airport moving map,
CDM tool (Collaborative Decision Making),
NOTAM, TAF and METAR
• Flight Replay
With N-Tracking, the operators will:
• Respond to ICAO recommendation
from Nov 2015:
- 5 minutes reporting
during normal operations
- Frequent reporting during
non-normal operations
• Provide Collaborative Decision
Making Information
- CDM tool to better manage
airport turn-around
• Reduce Airlines Datalink
costs when possible
- Optimise use of existing data
to lower Datalink cost (ACARS)

N-Performance
N-Performance provides aircraft perfor-
mance calculations to optimise take-off and
landing, maximise payload, decrease fuel
consumption, and minimise wear and tear on
the aircraft.
N-Performance comprises three main modules:
• TODC (Take Off Data Calculation): Optimise
your operations compared to the exact
maximum take-off and landing weights,
calculated upon the real conditions of each
specific flight.
•
LTS (Load & Trim Sheets): Optimise and
Your benefits
check that your loading is safe, generate the
mandatory document required by the regu-
lator (Airbus aircraft only).
• PEP (Performance Engineering Programme):
Targeted at Flight Ops Engineers, manage
performance aspects during flight prepa-
ration, but also monitor the aircraft perfor-
mance after the flight (Airbus aircraft only).
Flight Operations 073
Make sure you optimise your opera-
tion for every flight: N-Performance
allows you to optimise each flight,
given their own specificity (type of
aircraft, specific airport, load sta-
tus…) to ensure maximum payload
may be carried while maintaining
required safety margins.
Optimise take-off and landing for
your mixed fleet: Regardless of air-
craft manufacturer, N-Performance
optimises take-off and landing per-
formance according to regulations
and manufacturer specifications.
Deploy one single tool for all your
staff: One program with adaptable
interfaces that permits multiple air-
line functions (e.g. dispatch, pilot,
engineers) to perform performance
calculations specific to their job
function.
074 Flight Operations

N-Software Services
N-SAMS

Your benefits N-SAMS (Safety Assessment and Manage-

ment System) is a global reporting platform
N-SAMS adapts to any environment: managing safety data workflow across air-
N-SAMS is neither aircraft type
specific, nor airline sise specific. lines’ organisation and processes, ensuring
Any airline can implement you are in line with ICAO requirements.
successfully S-SAMS.
N-SAMS involves all Safety players
at your airline: Flight Crew, Cabin
Crew, Ground Handling, Mainte-
nance, audits, inspections,
N-AIRFASE data, coffee corners…
N-SAMS integrates all SMS
(Safety Management System)
areas: 4 modules to: Report events,
Qualify and create Occurrences
and Safety issues, Define Actions
to mitigate risks and Monitor
through following of your Key
Performance Indicators.
 Flight Operations 075

Bespoke Solutions by NAVBLUE

ROPS - by NAVBLUE

ROPS by NAVBLUE is an avionics alerting • ROPS continuously calculates the distance

system designed to prevent runway over-
run on landing. The only overrun prevention
system certified by all leading authorities.
How ROPS by NAVLUE protects:
• ROPS continuously monitors the aircraft’s
position and energy with respect to the
runway
Your benefits
needed to safely stop the aircraft taking the
aircraft performance into account
• If this distance becomes longer than the
remaining runway length, ROPS triggers
an alert.
Real-time, performance-based
calculation: Continuous real-time
calculation of stopping distance
vs remaining runway length.
Clear and directive alert: Clear,
unambiguous visual and aural
alerts with simple procedures.
True runway overruns protection:
Via a system that truly protects.
Via a backup insurance that
truly pays.

“ Bespoke Solutions by
NAVBLUE optimise the overall
“
Air Traffic Management ecosystem
by providing products and services
around safety, compliance and
performance-monitoring.
076 Flight Operations

Bespoke Solutions by NAVBLUE

Airspace - by NAVBLUE

Your benefits Airspace by NAVBLUE redesigns your airs-

pace, either enroute or terminal, so as to
Efficiency: Improve efficiency make it more efficient.
of operations by providing more
direct routes, shorter approaches,
optimised vertical profiles (Conti- Airspace by NAVBLUE aims at organising
nuous Descent Operations)
and improving payload. and optimising the airspace in and around
Safety: Enhance safety by providing the airport with the goal of either increase
fully repeatable and manageable an airport’s capacity or design green proce-
procedures defined down to
runway threshold. dures (fuels savings and CO emission re-
Environment:
duction) and organise access to an airfield
• Reduce noise in sensitive areas. in remote areas.
• Reduce fuel burn and aircraft
CO2 emissions by providing
shorter and optimised approach
and departure paths.
Capacity: Increase airport capacity
by de-conflicting departures and
arrivals, and optimising airspace
usage while reducing ATC workload.
Accessibility: Improve airport
accessibility by implementing
IFR procedures in terrain challen-
ging environment and/or lowering
approach minimal, thus reducing
number of weather related diver-
sions and cancellations.

Your Operations - by NAVBLUE
Your Operations by NAVBLUE comprises
the following modules:
• Your RNAV Validation: Testing your RNAV
procedures to help your designers.
• Your EFB Management: Ensuring remo-
tely data management and administration
of your EFB for efficient flight operations in
the cockpit.
• Your EFB Approval: Supporting you in ob-
taining the EFB operational approval from
your authorities, in order to take faster the
full benefit of N-Flysmart.
• Your Documentation Management: De-
veloping and managing your customised
flight operations documentation in digital
format (migration, customisation, revision
and publication).
Flight Operations 077
• Your Performance Studies: Conducting
Your benefits
Performance, Noise, Fuel studies when
required by the authorities, enabling de- Concentrate on what you like,
we do the rest: At certain time,
ployment of improved operations. Produ- you might be willing to outsource
cing your Load & Trim sheet. part of your operations so that
you can concentrate on your
• Your RAIM Prediction: Ensuring that current other challenges.
GNSS signal your flights will encounter will Gain even more efficiency:
meet the necessary requirements to per- Your Operations is driven by those
very same persons that developed
form your GNSS procedures as planned. the tools you use. There are no bet-
• Your Training: Three modules to help you ter conditions to get the most
of these tools.
be more efficient, for EFB Management,
Weight & Balance and Performance.
• Your Flight Data Analysis: Analysing your
operational flight data by identifying si-
gnificant occurrences or risk precursors
using a global statistical approach.
• Your Navigation Data Validation: Make
sure that the Navigation database you are
using is always up to date.
078 Flight Operations

Bespoke Solutions by NAVBLUE

GNSS Monitoring - by NAVBLUE

Your benefits It is impossible to predict events that may

affect the GNSS signal such as solar activ-
Ensuring compliance with ICAO ity. GNSS Monitoring by NAVBLUE helps
Annex 10 requirements: GNSS
Monitoring by NAVBLUE allows ANSPs to monitor and record the GNSS
airports supporting GNSS operations signal (according to ICAO Annex 10 guid-
to meet ICAO Annex 10 guidance
requiring monitoring and recording ance) and track any drop in signal quality.
of GNSS data.
Quick reaction in case of signal drop:
GNSS Monitoring by NAVBLUE can
give alerts if the GNSS signal quality
is degraded, which can arise from
natural events such as ionospheric
interference but also local signal
jamming.
Legal recording of GNSS signals:
Record signal data for all constellations
GPS, Galileo, GLONASS, Compass
and SBAS to support accident
and incident investigation.

ELISE - by NAVBLUE
ELISE by NAVBLUE helps airport services
Your benefits
and ANSPs to increase capacity, reduce
holding and increase safety in low visibility
conditions. It also enables optimisation of
airside land usage, allowing buildings to be
built on land previously deemed unusable.
Flight Operations 079
Shorter Runway Occupancy Times
on your runway: Reducing ILS pro-
tected areas (by exact calculation
or diminishing them with stealth
technology) allows for shorter
Runway Occupancy Times,
hence improving Safety.
Increasing Runway throughout in
Low Visibility Conditions: ELISE by
NAVBLUE exact simulation model
enables to greatly reduce spacing
of aircraft in arrival sequence
depending on their type.
Opening new possibilities for Airport
development and buildings: ELISE
by NAVBLUE make it possible
for airport to reduce ILS protected
areas and assess actual impact
of new buildings.
080 Flight Operations

4 3
Consulting services
Consulting major transversal
areas domains
Airbus Consulting Services is uniquely po- Maintenance Airline Advanced
sitioned to provide airlines and MROs with & Engineering Tools
efficient and tailored recommendations to
optimise their organisation, processes and Material Airstart
tools.
Management
From organisation assessment to capabi-
Flight
lity assistance, Airbus Consulting Services
Operations Fuel & Flight Efficiency
has developed a wide range of advisory
services. We offer dedicated and innova-
tive solutions aiming at covering airlines and Training Airbus Consulting offers to airlines
a wide range of tailored services
MROs’ main operations domains.

Your benefits

Airbus Consulting Services’ approach is As an aircraft manufacturer, we provide

to propose customised recommenda- a unique combination of technical and
tions and cost effective solutions based business excellence to support you in:
on the following added value:

A dedicated and multicultural Maximising fleet usage

team of consultants coming
from various backgrounds Mitigating delays & cancellations

Customised services according to Meeting safety standards

customer’s context and objectives Streamlining organisation & tools
Privileged manufacturer visibility Controlling fuel expenses
on worldwide fleet records and
best practices Reducing operating costs
Unique Airbus technical know-how
and best product knowledge
Robust and proven methodology

Assess Advice Implement Follow-up

Provide feedback to de-
Analyse your current Assist you to display Review and monitor
liver the most appropriate
status focusing on an efficient action the recommendations
recommendations &
future objectives plan & initiatives
initiatives

Flight Operations
Airbus Consulting Services delivers turnkey
solutions to enhance airlines’ flight opera-
tions organisation, processes and proce-
dures. Through our expertise and experi-
ence in more than 100 projects worldwide,
we aim to ensure efficient and safe opera-
tions of our customers’ fleet.
Our team of experts has developed a
unique and large range of tailored advisory
services to address airlines’ flight opera-
tions challenges:
Best Industry Practice (BIP)
Your benefits
• Enhancement of your flight operations
organisation
• Fleet use optimisation
Management of fleet evolution
• Fleet Entry-Into-Service assistance
• Fleet growth assistance
Operational Control Centre (OCC)
enhancement
• Coaching for implementation of
processes
Local and international compliance
• Compliance with aviation standards
(ICAO, FAA, EASA, …)
• Third party audit preparation
Quality and safety
• Assistance in the implementation of
Safety and Quality Management System
Operations advanced tool
• Flight operations tool review
• Electronic Flight Bag (EFB) readiness
roadmap
Fuel and flight efficiency
• Fuel and flight efficiency
• Aircraft Performance Monitoring (APM)
• Cost Index (CI) strategy
Flight Operations 081
Best Industry Practice
• Streamlined organisation
• Optimised fleet performance
• Know-how and best practices transfer
• Optimised cost
Management of fleet evolution
• Optimised synergies with Airbus
• Support to change management
• Improved knowledge of Airbus tools
Operational Control Centre
• Efficient coordination within OCC
• OCC adapted to your fleet size
• Know-how and best practices transfer
Local and international compliance
• Regulation knowledge & experience
• Be fully prepared for third party audit
• Compliance with standards
Quality and safety
• Compliance with international
safety and quality standards
• Be fully prepared for third party audit
Operations advanced tool
• Increased efficiency of OCC
• Get the best of your current tools
• Customised guidance for tools
upgrade
• Advisory for suitable new tools
solution
Fuel and flight efficiency
• Measure and quantify current
initiatives
• Identify further initiatives
• Alignment and engagement
of all departments on a common
fuel efficiency strategy
Training
084 Training

TRAINING
PORTFOLIO
OVERVIEW
_

Training by Airbus provides state-of-the-art Training Solutions

to ensure safe, reliable and economic operations of all Airbus
Aircraft throughout their lifecycle.
A comprehensive and tailored training portfolio is designed and
developed by Airbus for pilots, cabin crews, performance and
operations engineers, maintenance personnel, structure and
repair specialists. Innovative courseware, highly-qualified instruc-
tors and the most advanced training technologies available on the
market are the pillars of the Airbus Training offer.
The different training courses can be performed in one of the
facilities in our Training Centre network which are located across
the globe (see page 86). They can also be delivered at your desk
with our e-Training solutions or at your doorstep via our mobile
solutions.
_
 Training 085

86
Airbus Multi Fleet
Airbus Training Network

Flight Training
Flight Training courses
87
ACE Suite

Flight Operations Training

Flight Operations Training courses
90
90
Cabin Crew Training
Cabin Crew Training courses
91
Cabin Training Suite

Maintenance Training
Maintenance and Structure Training courses
93
Maintenance Training Suite (ACT Suite)

e-Training by Airbus 96
Consulting services
Training consulting
98
086 Training

Airbus Training Network

13
7 3

8
6
5 16

4 14
15

10

11

12

Your training: where you need it, when you need it, how you need it.

Reaching new horizons together

01. ATC* Europe - Toulouse (France) 06. Dubai (UAE) 11. Campinas (Sao Paolo)
Flight Training Approvals: CAAC (A380 Flight Training Approvals: EASA / UAE GCAA Flight Training Approval: Brazilian Civil Avia-
and A300-600 only), EASA, FAA (A350 only), tion Authority (ANAC)
RFCAA 07. Miami (U.S.A.)
Maintenance Training Approvals: CAAC / Flight Training Approvals: Brazilian Civil 12. Buenos Aires (ARG)
CASA / EASA / UAE GCAA / RFCAA Aviation Authority (ANAC) Maintenance Training Approval
EASA / FAA / Mexican Civil Aviation Authority
02. A
 TC* Europe - Hamburg (Germany) (DGAC) 13. Tunis (TAR)
Maintenance Training Approvals: EASA / UAE Maintenance Training Approvals: Maintenance Training Approval
GCAA / RFCAA EASA / Mexican Civil Aviation Authority
14. Bangkok (THA)
(DGAC)
03. Beijing (China) Maintenance Training Approval
Flight Training Approvals: CAAC / EASA 08. Mexico
15. Ho Chi Minh (Saigon)
Maintenance Training Approvals: Flight Training Approvals: FAA / Mexican Civil
Flight Training Centre in progress
CAAC / EASA Aviation Authority (DGAC)
16. Hong Kong (HAECO)
04. Bangalore (India) 09. Singapore (AATC, SIAEC)
Maintenance Training Approval (EASA)
Maintenance Training Approvals: (AATC) Flight Training Approvals: EASA /
EASA / Director General of Civil Aviation CAAS
(DGCA) (SIAEC) Maintenance Training Approval:
EASA
05. New Delhi (India)
Flight Training Approvals: EASA 10. Jakarta (Indonesia)
Flight Training Approval: EASA
(GMF) Maintenance Training Approvals:
EASA

*Airbus Training Centre. Further approvals can be provided upon request

 Training 087

Flight Training
Flight Training courses

Airbus offers a full coverage of Flight Crew training through competency-driven courses for pilots of different experiences and qualifications.
Hands-on training is introduced by a functional mix of training devices up to the latest standard of Full Flight Simulators.

These include: • Technical Flight Familiarisation training • Recurrent training and refresher courses
• Intermediate training courses for ATPL for non revenue technical flights • UPRT: e-Training courses for systems
qualified cadets requiring experience on • Airbus Command Course: Our highly and variant differences familiarisation
Jet aircraft or Multi-Crew cockpit training interactive, high quality Command briefing but also N-Flysmart and eQRH.
• Airbus Type Rating course (standard course, integrates a special focus on non
Transition training) technical skills such as decision-making,
and comprises four complementary
• Reduced Type Rating (Cross Crew
modules.
Qualification) and difference training
(Common Type Rating) courses, • Airbus Crew Resource Management
taking credit from previous Airbus including Human Factors
experience to reduce Type Rating
training duration
• Initial Operating Experience (IOE)-Line Three engine
ferry flight
Flying Under Supervision (LIFUS),
Technical Flight Command course
immersing one of our experienced Familiarisation
instructors into your flight crew
• Airbus Pilot Instructor Courses (APIC)
Fleet Technical
dedicated to future or experienced Pilot course In-Service
pilot instructors Recurrent
Providing flexible services and refresher
THROUGHOUT the career path training courses
of your pilots
IOE
(LIFUS)

Base Flight
Instructor Examiner Training
courses courses ZFTT

Cross Crew Qualification

(Reduced Type Rating)

ELT MCC + Jet

Familiarisation Difference Low Visibility Operations (LVO)
Training (CTR)
ELT Jet and/or Head-Up Display (HUD)
Familiarisation Familiarisation
training (STR) ETOPS

Type Rating Familiarisation courses: ROPS, TCAS, FMS, FANS,

Sharklets, FLS, FlySmart
088 Training
Your benefits
Optimised training program
with focus on essentials
Type Rating course performed
in 23 days instead of 25
Efficient learning process
Hands-on active learning from
day one. Better knowledge retention
Increased pilots’ motivation and
proficiency
Optimised use of higher
level devices
APT+: Systems and procedures
knowledge acquisition during ground
phase with ACE Trainer. FFS: Freed
space for use in manual flying and
operational scenarios
Continuous skills reinforcement
Trainees can act freely and use
the tool as much as necessary
to further develop skills at their pace
Optimised integration of theory
and practice for ground training
thanks to the ACE Trainer:
Systems Knowledge
Modules (SKM)
Theoretical knowledge
System knowledge acquisition
with focus on "need-to-understand"
Flight Training
A350 Flight Training
Innovation with A350 XWB
Flight Training. New aircraft.
ACE Trainer, a new generation
of learning tools
New flight training concept. Airbus Cockpit Experience (ACE) trainer is
New generation of learning tools.
introducing simulation at a very early stage
For A350 XWB, Airbus has introduced a
in the training course.
new Type-rating course, with a significant
• A350 familiarisation through a mobile
change in the footprint compared to a tradi-
tional type conversion course. virtual cockpit
For the ground phase, trainees first encoun- • Knowledge acquisition on systems,
ter with the A350 XWB will be in a 3D virtual normal/abnormal procedures and
and interactive cockpit: Airbus Cockpit Standard Operating procedures (SOPs)
Experience (ACE) Trainer, the essential in a simulated crew environment
brick of the new competency-based training
• Free play simulation for system practice
philosophy. and skills reinforcement
Then fixed-base (but high fidelity) APT+ and • Self-paced learning to proficiency
full-motion simulation put the trainee in an
enhanced realistic environment.
Manual handling in the Full Flight Simula-
tor (FFS) is introduced from the early stage
of the course with a first session on day 8.
Trainees have more opportunities to practice
throughout the course, and follow scena-
rio-based flights towards the end of the course.
ACE Trainer Guided exercices and
"Learning by discovery"
Practice
Guided hands-on lessons Assisted
Procedure Lessons for Ground Standard
Operating Procedures and installation
of ECAM management Free-play
for session preparation/briefing/
re-enforcement
 Training 089

ACE Suite

Airbus flight training concepts, tools and ex-

Your benefits
pertise can be deployed at customer’s site.
Via the ACE Suite service, we propose a Flexible
global training solution to address your in- Airbus training concepts transposed
ternal A350 training needs. in your environment.
Service duration from 5 to 10 years,
adapted to your needs

Enhanced training
performance
Effective training programme,
efficient learning process.

ACE Suite
ACE Suite media package
ACE Trainer, including
• ACE Launcher with local LMS
• Aircraft simulation with associated
lessons
• Walk-around visualisation tool
• Software interface for N-FlySmart
Educational content:
• Airbus Syllabus: Flight Crew Training
Program for trainees and instructors:
- Flight Crew Trainee Data (FCTD),
- Flight Crew Instructor Data (FCID)
• Systems Knowledge Modules (SKM)
• Training Tutorial
The A350 XWB ACE Suite gives Highest training quality
access to Airbus essential training OEM-backed training standards
media, educational content and Sharing of approved training
programmes and course contents
documentation required for A350
XWB Flight Crew Licensing (FCL)
Costs savings
and beyond.
Reduced travel and work disruption
Limited up-front investment
The ACE Suite offers long term sup-
port to ensure airlines’ safe and op-
timised operations, while reducing
significantly the total cost of training.

Support
• Installation guide and remote assis-
tance for deployment
• Training media package updates
• Online support 24*7
• Instructors or quality technical advice

Note: ACE Trainer and ACE Suite will also

be available for A330 and A320 by 2019.
090 Training

Flight Operations Training

Flight Operations Training courses

Safety, Performance and Weight & Balance

courses have been designed to cover all flight
operations related activities:
• Safety courses
• Courses for Flight Operations engineers
• Courses for Flight Operations line per-
sonnel

Flight Safety officers and engineers, Flight

Operations engineers, dispatchers, load
controllers and planners are trained to
acquire advanced knowledge of aircraft
documentation, systems and computation
programmes.

Cabin Crew Training
Cabin Crew Training courses
To ensure a successful aircraft Entry-In-
to-Service and the safe operations of all
Airbus aircraft, Airbus also provides cabin
crew training courses.
Enhanced knowledge of Airbus aircraft and
cabin systems leads to cabin crews’ opti-
mum service on-board and passengers’ full
satisfaction.
Airbus Cabin Training offers an outstanding
"Learning by doing" approach which en-
ables trainees to optimise their learning time
and adapt teaching rhythm to their needs.
Trainees benefit from Airbus multi-qualified
and experienced cabin crew instructors
to acquire advanced knowledge and best
practices.
In terms of training media, Airbus has de-
signed software based on the latest air-
craft cabin development, e.g. Virtual Cabin,
Virtual Handset trainer and Flight Attendant
Panel (FAP) trainer, providing trainees with a
virtual reality of the entire cabin interior and
functionalities. With this media, trainees can
fine-tune their knowledge of cabin systems
and emergency procedures.
• Type Specific Cabin Training course
aims to provide airline personnel (cabin
crew, instructors and cabin engineers)
with information and operational instruc-
tions on Airbus aircraft and cabin
systems and to reinforce competences
for a successful Entry Into Service (EIS).
This course also enables airline’s cabin
crew instructors to develop their own
training programmes and update their
operating manuals.
• Cabin Crew Enhanced FAP Training
(CIDS) module is designed to provide
trainees already familiar with the A320
or A330/A340 Family classic Flight Atten-
dant Panel (FAP) with the knowledge and
operation of the enhanced FAP.
• Initial Operating Experience (IOE)
provides airlines with line training during
the Entry-Into-Service of the aircraft with
an Airbus instructor. This service provi-
des assistance to operating cabin crew
with their knowledge of the new aircraft
cabin systems and safety equipment.
Training 091
• Train the Trainer course (Airbus Ca-
bin Crew Instructor Course) aims to
train existing and future airline instructors
in the development and delivery of cabin
crew training within their own airline.
The course is also aimed at improving
the competences in teaching, facilitation,
feedback and presentation skills.
• A320 Corporate Jet Cabin Training
course aims to provide airline personnel
(cabin crew, instructors and engineers)
with information and operational ins-
tructions on A320 Airbus Corporate Jet
aircraft.
092 Training
Your benefits
Enhanced training
performance
Training by Airbus concept
transposed into environment
The CKM courseware teaches
trainees the “need to know”
(they stick to the essential)
“Learning by doing” approach
which enables trainees to optimise
their learning time and adapt
teaching rhythm to their needs
Enhanced training quality
Interactivity of the training media:
boost motivation for trainees,
learning by exploring
Flexibility
Proximity of an in-house-concept
Flexibility for practice: no work
disruption, no need for aircraft
access, no risk/cost of damages
on aircraft
Savings
No travel and living expenses
for trainees
Avoid long or costly courseware
development and update
Cabin Crew Training
Cabin Training Suite
Airbus has developed a Cabin Training
Suite, an integrated services package de- Cabin Training Suite
ployed at customers' bases allowing airlines
Training media
to cover their internal Cabin crew initial and • Cabin Knowledge Modules (CKM) -
recurrent training needs. courseware and software
The Cabin Training Suite is composed of: • FAP trainer (Flight Attendant Panel
trainer) - software
Cabin Knowledge Modules (CKM), Virtual
• Virtual Cabin - software
Cabin, Flight Attendant Panel (FAP) trainer • Virtual Handset trainer (A380/A350
and Virtual Handset trainer (for A350 and XWB only) - software
A380 only). Documentation
This all-in-one solution offers long term sup- • Generic Cabin Crew Operating Manual
port to ensure airlines’ safe and optimised • Getting to grips
operations, whilst significantly reducing the
Deployment
total cost of training.
• User and installation guides
The Cabin Training Suite is proposed for a • FAP trainer configuration tool
minimum of three years and is renewable. • Learning Management System
Administration course + installation
Support and Expertise
• Technical support
• Software updates
• Courseware revisions
Note: ACE Trainer and ACE Suite will also
be available for A330 and A320 by 2019.
 Training 093

Maintenance Training
Maintenance and Structure Training courses

Airbus offers a broad range of certifying and specialised courses covering all maintenance and structure related activities.
These courses can also be tailored to fit recurrent training needs or to cope with specific issues faced during operations.

Certifying courses approved by multi- Specialised and recurrent training Initial Operating Experience (IOE): to
ple national airworthiness authorities: courses for Line and Base maintenance support customers at aircraft Entry-In-
• T1: Mechanical engineers covering specific domains to-Service and throughout the operational
• T2: Avionics such as: life of their Airbus aircraft
• T1+T2: Mechanical + Avionics • General Familiarisation courses Airbus Maintenance Instructor Course
• P1: Practical on device • E WIS (AMIC): to prepare future or experienced
• P2: Practical on Aircraft • Engine run-up maintenance trainers
• CMQ Intra family: Engine difference • Taxiing courses
• CMQ Inter Airbus family • Troubleshooting Structure courses portfolio encompassing
• Aircraft servicing metallic and composite structure courses
• Ground handling ranging from:
• Cargo loading • Damage assessment
• CAT II/III • Repair design
• E TOPS • Execution of the repair solution for
• Cabin interior structure specialists
• M35 (B1/B2) for US customers • Corrosion control
• Management training (Gen Fam) • Fatigue and damage courses

See page 96, for our e-Training

courses.
094 Training

Your benefits
Maintenance Training
Faster fault identification
88% and ease in routine tasks Maintenance and Structure Training courses

Decrease in maintenance
73% errors and components'
damages
88% Optimisation in technical
documentation usage
87% Decrease of inappropriate
removals
Improved accuracy in
100% problem solving and
troubleshooting tasks
ACT for Maintenance, a proven efficiency
The Airbus Competence Training (ACT)
concept has been efficiently deployed by
Airbus over recent years. This concept, a
learning-by-doing approach, focuses on
operationally-oriented training and is appro-
ved by the airworthiness authorities.
By combining the ACT Trainer and the
Virtual Aircraft, you can reduce your prac-
tical training time on a real aircraft by 50%,
contributing to its decreased downtime and
associated costs.
ACT can be made available at your facilities
either via short term lease of our ACT mobile
classroom or through a long term solution (5
years): ACT Suite
Based on ACT, the Airbus Maintenance Mo-
bile classroom aims at making Airbus-stan-
dard courses, instructors and technology
even more widely available around the world.

Increased safety
93% awareness

* Survey run with 26 customers /

300 engineers

Virtual Active learning Virtual

Cockpit + supported with the ACT Trainer Aircraft
and Virtual Aircraft
+ Same quality as FFS + Scenario based architecture
+ Different scenarios + PC based architecture
to optimise training Airbus technical data
+ AMM, IPC, TSM, MMEL, SRM
used as a support to theoretical
A/C and practical parts Courseware
documentation

Maintenance Training Suite (ACT Suite)
ACT Suite is a long term on-site solution
proposed to maintenance and enginee-
ring training organisations to address their
internal training needs with Airbus training
standard.
The ACT Suite solution has been built
around the Airbus Competence Training
(ACT), the Airbus active learning concept
approved by the Airworthiness Authorities.
The package can be customised
ACT Suite
Media package
• ACT trainer incl. the Virtual Cockpit
• Virtual components location
• Airbus LMS Software
• Aircraft knowledge modules
•M  aintenance Instruction
and Learning Guide
• Learning documentation
Media deployment
• Installation + LMS
administration course
Instructor proficiency
• AMIC ACT tool familiarisation
Support
• ACT Trainer and Training
media updates
• Update of educational content
• Online support 24*7
• Technical Advice: Instructor
or Quality (remote advisory service)
to cover others services, such as: instruc-
tors sourcing and standardisation, support
and updates of courseware and software,
etc.
With ACT Suite at their facility, customers
will ensure their training quality and at the
same time, benefit from significant savings
on courses development, travel and living
cost.
“ACT Suite” is proposed as a 5
years renewable service package
for maintenance / engineering
training organisations to address
their internal personnel initial and
recurrent training.
The targeted customers are:
•
Airlines and/or their affiliated
MRO training organisations
•
Independent MROs training
centres, Training academies
Training 095
Your benefits
Training performance
Airbus concept transposed
in customer environment
Training quality
OEM backed training standard
Approved and up-to-date courses,
meeting regulatory requirements
Optimised maintenance operations
Human factors oriented
Flexibility
Proximity of an in-house-concept
Flexibility for practice: no work
disruption, no need for aircraft
access, no risk/cost of damages
on aircraft
Savings
Reduced travel costs for customer
maintenance trainees
Limited courses development effort
Fleet operational reliability benefit
Learning with less impact
on the aircraft
096 Training

e-Training by Airbus

Your benefits
Highest standards
OEM-backed data
Courses developed with experienced
Airbus instructors and in-fleet data
Training efficiency
Cost-effective training solutions
Self-paced study for better retention
Extensive use of videos to support
self-study
Flexibility
Access from any location,
at any time, on any device
Online access to Airbus expertise
The e-Training by Airbus offer introduces a
comprehensive courses portfolio covering
almost all training domains: Maintenance,
Flight, Flight Operations and Cabin crew
training.
We propose a flexible offer that ranges
from e-Training courses (pay-per-course)
to e-Training libraries: 12-months service
subscription providing access to Airbus
educational content such as courseware,
instructor-led videos, practical guided exer-
cises for troubleshooting preparation, and
operational data, for a special focus on re-
current training.
Thanks to the implementation of a new and
efficient Learning Management System
(LMS), the learners and their training mana-
gers can benefit from advanced features,
including the possibility to edit Airbus de-
claration of attendance automatically via the
platform, and extensive training records for
effective learning and progress monitoring.
The access to e-Training naturally allows
your personnel to learn and refresh at any
time, from any location, on any device. You
can take advantage of Airbus’ exclusive po-
sition of having fleet-wide data to use the
latest available standards on the market.
 Training 097

Flight e-Training courses Flight Operations Maintenance

Familiarisation courses/briefings e-Training courses e-Training courses
for flight crew
• A320 • EWIS (group 1 to 8)
• ROPS Familiarisation course – all aircraft • A330/A340 • FTIS (Fuel Tank Inerting System)
• FMS2 Familiarisation course – all aircraft Aircraft Systems Briefing
• A350 • A320 General Familiarisation – all engines
• FANS A+ Familiarisation course – all aircraft • A380 • A380/A350 New Technology
• FANS B+ Familiarisation course – all aircraft •X ML Authoring e-Training course • Optical Fiber Inter System – all aircraft
• FLS Familiarisation course – all aircraft Now integrated into “Administration of Flight • Human factors – all aircraft
• Sharklets Familiarisation briefing Ops Manuals for Flight Ops Engineer” • A380 Supplemental Cooling Systems (SCS)
• AP/FD TCAS course – all aircraft course • A350-900 to A350-1000 maintenance
• A320 HUD L4/5 Familiarisation difference course
briefing - e-Training
• A320 Family Same Type Rating e-Training libraries
Familiarisation Briefing •A
 320 Maintenance Recurrent
• A350-900 to A350-1000 Familiarisation e-Training library
briefing • A300-600 e-Systems Knowledge
Library for flight crew
UPRT Recurrent e-Training for flight crew • A310-300 e-Systems Knowledge
Library for flight crew
•A
 320 Maintenance Recurrent
FlySmart with Airbus for flight crew
e-Training library
• A320 FlySmart with Airbus for Flight Crew
• A380 e-Systems Knowledge
• A330 - iPad course
Library for flight crew
• A340 - Windows course
• A350 Cabin Knowledge Modules
• A320/A330/A340 FlySmart with Airbus (CKM) for cabin crew
for Flight Crew – new Windows L6 graphic
interface course

eQRH e-Training for flight crew

• Dangerous goods
098 Training

Consulting services
Consulting

Airbus Consulting Services is uniquely po-

sitioned to provide airlines and MROs with
efficient and tailored recommendations to
optimise their organisation, processes and
tools.
4 major
areas
Maintenance
3 transversal
domains
Airline Advanced
From organisation assessment to capabi- & Engineering Tools
lity assistance, Airbus Consulting Services
has developed a wide range of advisory Material Airstart
Management
services. We offer dedicated and innova-
tive solutions aiming at covering airlines and
Flight
MROs’ main operations domains.
Operations Fuel & Flight Efficiency

Training Airbus Consulting offers to airlines a

wide range of tailored services

Your benefits
Airbus Consulting Services’ approach is
to propose customised recommenda-
tions and cost effective solutions based
on the following added value:
As an aircraft manufacturer, we provide
a unique combination of technical and
business excellence to support you in:

A dedicated and multicultural Maximising fleet usage

team of consultants coming
from various backgrounds Mitigating delays & cancellations

Customised services according Meeting safety standards

to customer’s context and Streamlining organisation & tools
objectives
Controlling fuel expenses
Privileged manufacturer visibility
on worldwide fleet records and Reducing operating costs
best practices
Unique Airbus technical know-how
and best product knowledge
Robust and proven methodology

Assess Advice Implement Follow-up

Provide feedback to de-
Analyse your current Assist you to display Review and monitor
liver the most appropriate
status focusing on an efficient action the recommendations
recommendations &
future objectives plan & initiatives
initiatives

Training consulting
Airbus Consulting Services delivers turnkey
solutions through a recognised expertise in
training facilities and organisation. Thanks
to our experience, we aim to reduce and
optimise training costs as well as help in-
crease airlines’ competitiveness in training
business.
Training 099
Our team of experts has developed a
unique range of tailored advisory services
to address airlines’ training challenges:
• Assessment of training organisation
• Support to training equipment selection,
acceptance, & qualification
• Training regulatory approval support
• Training programme review
• Airbus training “as-is” assessment
100 Airbus Engineering
 Airbus Engineering 101

Packaged Solutions
102 Packaged Solutions

PACKAGED SOLUTIONS
PORTFOLIO OVERVIEW
_

Airbus Packaged Solutions are sets of value added combinations

of services covering the main domains in your operations. The
packages offer you a complete end-to-end solution all along the
value chain and will be tailored according to your specific needs.
We will be your single supplier interface, covering your entire
operational needs so you can focus on your core activities.
_
 Training
Airbus Engineering 103

Packaged Solutions
Airbus Multi Fleet

104 102
Starter Kit
Aircraft & Parts Availability
Optimised Asset and Residual Value
Enhanced Flight Operations
Fuel Efficiency
90
104 Packaged Solutions

Packaged Solutions
Starter Kit

Your benefits A modular turn-key solution to quickly

start your operations
One single partner Services by Airbus has developed a Starter
and interface kit for you as a start-up airline or operating
Quick & easy an Airbus aircraft for the first time.
implementation This modular packaged solution consists of
Ensured efficiency basic services for your overall organisation,
and minimised risks maintenance & engineering department
and flight operations. Our team will be there
for you right from the start with expertise
and recommendations to facilitate your
Entry-Into- Service and make sure you have
the services you need to start your opera-
tions.

The modular offer:

Starter Kit A pre-defined set of services covering basic needs in

all your domains
Essentials

Starter Kit Complementing Starter Kit Essentials with additional

services for optimised organisation and performance
Boost

Starter kit modules
Overall organisation
• Entry into Services
recommendations
Starter Kit • Organisation, process &
procedures review
Essentials
• Optimisation of
organisation & processes
• Preparation requirements
Starter Kit for mandatory documents
& AOC approval
Boost
Packaged Solutions 105
Maintenance
Flight Operations
& Engineering
• General Familiarisation • Data for Navigation
Training & Airport
• Materials
recommendation
• Training for Pilots
and Cabin Crew
• Material services • Means and tools for
Flight planning & Flight
Operations
• Qualifying Maintenance • Performance studies
Training & MEL customisation
• Maintenance Program • EFB-package
Definition (qualification, hardware,
approval, training)
• Real time health
monitoring solution
106 Packaged Solutions

Packaged Solutions

Aircraft & Parts Optimised Asset

Availability
Our aircraft and parts availability package
has been created to optimise your mainte-
nance & engineering activities for improved
operational reliability and on-time perfor-
mance. We offer you an end-to-end solu-
tion for aircraft availability including FHS,
Integrated Material Services combined with
e-solutions and training bringing efficiency
into the maintenance activities.
Consulting
• Maintenance & Engineering: page 42
• Material Management: page 42
Training
• Maintenance and Structure Training:
page 93
Services & Products
• Provisioning packages: page 17
• Tools: pages 25
• Engine CES parts sales: page 21
• FHS-Components: pages 18
• FHS-Tailored Support Package: page 19
• Connectivity: pages 51
and Residual Value
We offer you a package that maximises
your asset efficiency and residual value
by enhancing your products with cabin,
sharklet, connectivity, e-solutions and flight
operations services.
Consulting
• Consulting Services: page 41, 60 & 96
Training
• Flight Ops Training: page 90
Services & Products
• Cabin Upgrades: page 48
• Connectivity: page 51
• System Upgrades: page 52
• Sharklet Retrofit: page 54

Digital Services
• N-Documentation: page 71
• ADOC Web Maintenance: page 28
• AIRMAN-web: page 29
• AirPl@n: page 31
• Airbus Real Time Health Monitoring:
page 32
• CrossLogbook: page 30
• Repair Manager: page 33
• e-Doc Browser - Airbus Smarter Fleet ®:
page 37
• Maintenance Mobility - Airbus Smarter
Fleet ®: page 35
 Packaged Solutions 107

Enhanced Flight Fuel Efficiency

Operations
For operators with challenging airports or a
need to improve your flight operations per-
formance, we have developed the Enhanced
Flight Operations Package. This solution in-
cludes consulting services, e-solutions, data
analysis and training to optimise your flight
performance.
The Fuel Efficiency package consists of
sharklet and cabin weight saving upgrades,
combined with e-solutions for flight perfor-
mance and navigation optimisation to improve
your fuel efficiency. Our services will support
your targets for long term sustainability and
will contribute to profitability.

Consulting Consulting
• Flight Operations: page 80 • Fuel & Flight efficiency: page 80

Training Training
• Maintenance Training: page 95 • Flight Ops Training: page 90
• Flight Training: page 87
Digital Services
Digital Services • N-Flysmart: page 69
• N-Documentation: page 71 • Fuel Efficiency Portal -
• ADOC Web Maintenance: page 28 Airbus Smarter Fleet ®: page 70
• N-Flysmart: page 69
Services & Products
• N-Airfase: page 69
• Cabin Upgrades: page 48
• N-SAMS: page 74
• Sharklet Retrofit: page 54
• Airpl@n: page 31
• Connectivity: page 51
Services & Products
• ROPS: page 75
• System Upgrades: page 52
• Navigation+: page 62
• Charts+: page 63
• Airport+: page 64
• N-Performance: page 73
108 Portefolio Service by Airbus

Notes
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 Portefolio Service by Airbus 109

Notes
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110 Portefolio Service by Airbus

Notes
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AIRBUS S.A.S. 31707 Blagnac Cedex, France
© AIRBUS S.A.S. 2017 - All rights reserved, Airbus, its
logo and the product names are registered trademarks.
June, 2017. Concept design by Airbus Multi Media
Support 20170693. Photos by Getty Images and Airbus:
C. Koshorst, P. Pigeyre, P. Masclet, H. Goussé, S. Ramadier,
A. Tchaikovski, C. Sadonnet. Computer rendering by ECT31.
Printed in France by Airbus Print Centre.
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