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Introduction
When rolling out KCS, a big factor to achieve success is getting buy-in. Encouraging your knowledge
holders to create articles can be a struggle. Gamification is often used to improve adoption and
participation. This mApp is an add-on to the CKCS mApp, it gives Cherwell users points when they
publish, flag and fix articles. Organizations can use this framework to incentivize knowledge creation.
You can hold contests during periods of time and potentially award prizes or give public recognition.
Three new relationships should be added to the CKCS Article object. Make sure that they are
imported
o CKCS Article Owns Fix Gamification
o CKCS Article Owns Flag Gamification
o CKCS Article Owns Publish Gamification
Three new One-Steps are included. They are meant to be added to the existing workflows that
Publish/Flag/Fix articles.
Two One-Steps are modified from the original CKCS mApp. The new Publish, Fix and Flag One-
Steps have been added to the workflow of the “Flag or Fix” and “Publish to Web” One-Steps
o You will need to choose whether you wish to allow the mApp to overwrite them or not
o If you have already customized “Flag or Fix” or “Publish to Web” follow the instructions
below to customize instead of overwriting them.
1. Add a “Run another One-Step” action after the top save operation. Name it “Gamification: Flag”
2. Call the new “Flag” One-Step (found in the Association: CKCS Article Blueprint>Gamification)
5. Add a “Run another One-Step” action after the top save operation. Name it “Gamification:
Publish”
a. Call the new “Publish” One-Step (found in the Association: CKCS Article
Blueprint>Gamification)