Deepak Vitta

Mobile: +91-8160916268
Email: deepak.vitta@gmail.com
Linkedin: http://in.linkedin.com/in/deepakvitta

Summary:
 A result oriented professional with around 13 years of experience in Recruitment industry.
 Working experience of over 5 years for Domestic and APAC market in IT / Analytics / Telecom / Automotive
recruitment and over 7 years into US Staffing.
 Proficiency in leading and managing different departments of Recruitment organization like Delivery, Vendor
Management, Channel Sales, Business Operations, Training, CoE, etc.
 Experience of working for different countries like Malaysia, Singapore, Vietnam, Hong Kong, Philippines, (APAC) etc.
 Attended Dale Carnegie Training for “Strength Based Leadership Strategies for New Managers” from Collabera.
 Experience working on a large global initiative for tie-ups (bidding of new clients) for clients like IBM in in different
geographies like Philippines, Vietnam, Malaysia, Singapore, etc.
 Planning/identifying requirements/needs for internal hiring in consultation with heads of different functional &
operational areas; coordinating Walk In-Interviews.
 Power MS Excel user, expert in MIS and Analytical reporting.
 Experience of handling team of 22 Recruiters
 Business Operations experience working with a team of 160+ resources scattered in multiple offshore centres
including Onsite.

Domains Experience: IT | Analytics | BFSI | Consulting | MSP | Retail | Telecom | Healthcare | Medical Equipment |
Captives | Product Based | Social Media | BPO | Bulk Hiring

Professional Experience:

Apidel Technologies Nov 2017 – Till Date

Business Operations Manager – Recruitments

Clients: CITI Bank (GDM – Analytics / GDC – BPO (Bulk) / GGN – Investment Banking / MUM – Functional / ETS -
Technologies), Renault Nissan (Automotive), Nissan India (Branch Ops), Allstate (BFSI – Insurance), Principle (Analytics),
Smith & Nephew (Medical Equipment), Walmart (Retail)

Responsibilities:
 Heading entire Domestic Operations in recruitments domain
 Revamped entire teams, structures, hierarchy, reporting, processes, matrixes, quality measures, etc.
 Responsible for complete change management to bring domestic business into profitability.
 Responsible for stakeholder level interactions, reporting and approvals.
 Responsible for financial year planning of targets, expenditures, revenue, etc.
 Responsible to maintain Top and Bottom Line integrities.
 Responsible to shift focus from Perm hiring to CTH revenue for recurring business and setup entire process of CTH
teams.
 Managing Delivery (Recruitment), Account Management, Analytics, Invoicing, Collections operations for entire
domestic process across all the clients.
 Achieved exceptional growth for performance / revenue in 6 months.
 Increased productivity by 68% in just 1 quarter by quality measures.

Xoriant Technologies April 2017 – Nov 2017

Lead Business Operations – Recruitment

Clients: Facebook (Social Media), Hitachi (Product Based), CITI Bank (BFSI), Diebold (Consulting), Goldman Sachs
(BFSI), JPMC (BFSI)

Responsibilities:
 Heading CoE (Center of Excellence) Dept. at Xoriant.
 CoE consist of Training, Reporting, New Initiatives, Resource Management, Performance Management, Head Count
Management, Redeployment, Process Designing and Implementation Etc.
 Successfully designed and implemented processes for Redeployment, Training, Performance Management, and
Resource Management.
 Re-designed new training modules to impart effective training for new employees.
 Effectively automated reporting process / systems / matrix to reduce efforts and time for precise reporting and data.
 Involved in decision making with management for required changes in company. Handling E2E Change Management
in company as POC for process changes.
 SPOC for Resource Management, in terms of assigning, re-assigning resources, internal escalations, Performance
Management, etc.
 Managing MIS Reports at overall business perspective.
 Responsible for designing and implementing new initiatives, departments, processes required in company.

Lancesoft India Pvt. Ltd. Nov 2016 – April 2017

Domestic Delivery Manager

Clients: Intel (Product Based), Qualcomm (Product Based), HCL (Consulting), ATOS (Consulting), ZeroChaos (MSP), FIS
Global (BSFI), ExperisIT (Consulting)

Responsibilities:
 Joined as the 1st member of Lancesoft Baroda Branch Domestic Team
 Responsible to recruit and setup the recruitment team for Baroda Domestic Operations
 Responsible for structuring recruitment processes / systems / communication methods etc. in Baroda Branch
 Design / define overall recruitment life cycle from scratch and shape it into a self-sustaining model.
 Design / Define Baroda Branch Hierarchy, Targets, KRAs, etc.
 Mentor / train the new team members of the team and educate them about the structure.
 Managing entire Baroda Branch domestic operations.

Apidel Technologies April 2015 – Oct 2016

Recruitment / Resource Manager

Clients: CenturyLink (Telecom / Analytics), Fujitsu (Consulting), Bristlecone (Consulting), Manthan (Analytics), Tredence
(Analytics), HCL (Consulting), IBM (BPO), BNP Paribas (BFSI), EXL (BFSI), LnT (Mechanical Consulting), etc.

Responsibilities:
 Oversee the daily recruiting and sourcing initiatives of 15 Recruiters / 2 Team Leads.
 Build key network relationships with both internal and external stakeholders
 Increased overall company revenue by 48% in less than a year, and increased team strength by 70%.
 Increased quality of profiles by 23% by implementing required changes in overall processes.
 Decreased TAT by 19% in just 2 quarters by identifying mentoring / training needs in the team.
 Executed a recruitment strategy pertaining to Domestic Market to increase team productivity
 Utilized social media to supplement word of mouth recruitment efforts in all markets
 Partnered with VP / Director to lead staffing activities in managing recruitment needs.
 Representing the Company in various Business occasions. (Campus Hiring, Client meets, etc.)
 Acted as mentor to teams on recruitment processes & developing strategic solutions.
 Assist functional heads in creating Specific, Measurable, Achievable, and Realistic & Time bound goals. Coordinate
with them for Quarterly, Midyear & Annual Review
 Manage Talent Acquisition activities of internal experienced & fresher employees
 Played an active role on work force planning & succession/people planning.
 Efficiently designed employee rewards & recognition program across domestic process.

Collabera Technologies (Baroda, Gujarat) April 2013 – Jan 2015

Channel Sales Executive (Channel / Vendor Management)
Clients: IBM (Product Based)

Processed handled:
 Vendor Management
 Pass Through Process Management

Responsibilities:
 Sourcing the Vendors through Linkedin, references, other social / professional networking media.
 Performing the Technical Evaluation of Vendor to check the capabilities of Supplier.
 Negotiating contract terms (payment terms, insurance requirements, warranty clauses, etc.)
 Sharing regular requirements with vendors follow up with them for getting submissions, screen profiles for required
skill, technical, process, domain, experience, etc.
 Submit profile, with recruitment team and get the submission done at client end.
 Keep a periodic health check on vendor responses, relations, quality, etc.; by arranging regular conference calls.
 Retain non-responding vendor, understand their concerns, queries and address them in best possible manner.
 Contact candidate, vendor, and sales team on receiving new passthru inquiry.
 Understand the type of transaction, category, process (Passthru, Payrolling, or Special Case) needs to be followed.
 Discuss rates, terms, availability, alignment details with vendor, candidate and share it with sales to get the
confirmation from client to initiate the on-boarding process.
 Manage all the transactions of the candidate since the time he joined till he leaves the company, (I-9 updating, wage
verification proof, any issues, concerns from candidate, vendor, client teams)

eTeam Inc. (Ahmadabad, Gujarat) November 2012 – March 2013

Team Leader - Recruitment

Clients: Northwest Airlines (Aviation), PJM Interconnections (Government), NASDAQ OMX (Broking)

Responsibilities:
 POC for 3 different accounts Northwest Airlines, PJM Interconnections, and NASDAQ OMX.
 Currently working as a Team Lead leading a team of 7 members.
 Analyze position requirements and responsibilities, and identify other needs within the client’s organization
 Develop a plan for identifying needed resources including posting, sourcing, screening and other recruitment
activities.
 Thoroughly screen candidates prior to client submissions
 Responsible for vendor management system (VMS) operations.

IMS People (Ahmadabad, Gujarat) February 2012 – July 2012

Team Manager - Recruitment

Clients: eBay (Retail), Nike (Retail)

Responsibilities:
 Responsible for handling complete deliverable as a POC for delivery, resource management, client interactions.
 Handling a team of 8 technical recruiters focusing on 2 different accounts.
 Holding complete responsibility of open requirements in both the verticals and all levels under the Delivery Unit.
 Responsible for making sure that paper work is completed by the candidates before they join.
 Involved in developing and implementing new processes to reduce TAT and increase headcounts.
 Initiated Pro-active hiring through new methods/strategies to fulfill customer requirements
 Build strong long-term client and contractor relationships by providing excellent customer service.
 Meet established hiring targets and maintains compliance with established reporting structure.
 Performance Management, Preparing the Key Result Area
 Encouraging self-development of employees

Collabera Technologies (Baroda, Gujarat) June 2009 – Sept 2011

Team Leader - Recruitment
Clients: Accenture (Consulting), Dell (Product Based), JPMC (BFSI), Verizon (Telecom), Amdocs (Telecom), IBM India,
IBM Philippines, IBM Malaysia, IBM Singapore (Product Based), AMEX (BFSI) (Outsourced projects)

Processed handled:
 Domestic Operations – Recruitment
 Global Operations: APAC – Recruitment
 Offshore Development Center – Recruitment

Responsibilities:
 Responsible for handling complete deliverable for assigned clients as a SPOC.
 Supervising 6 technical recruiters in the recruitment area.
 Handled complete recruitment life cycle across different verticals and all levels under the Delivery Unit.
 Working closely with the sales team to carter requirements and updates from the client.
 Involved in developing and implementing new processes to reduce TAT and increase headcounts.
 Driving niche skill requirements with handling strategic staffing and Senior Management responsibilities
 Part of the Global Initiative for developing relations with IBM in APAC Region.
 Responsible for understanding of resources availability in the local and nearby areas of the client in APAC.
 Responsible for preparing detailed process of providing landed resources to client in APAC Region.
 Responsible for identifying local vendors / suppliers for providing support in fulfilling local needs of the client in APAC.
 Decision maker to arrange the VOIP/DID lines for APAC to have smooth and cost effective mode of communication.
 Responsible to maintain the top line/bottom line as per the instructions of the stakeholders.
 Completing RFIs (Requisitions for Information) generated by the sales team from the clients for ODC.
 Responsible for providing market analyses on the rates, availability, lead time, etc. for the RFIs
 Responsible for fulfilling the needs of the RFPs (Requisitions for Proposal).

Infinite Solutions (Baroda, Gujarat) December 2007 – June 2009

Sr. Technical Recruiter/ Team Lead

Clients: HP (Product Based), EDS (Consulting), IBM (Product Based)

Responsibilities:
 Worked as a Team Lead handling a team of 3 members.
 Analyze position requirements and responsibilities, and identify other needs within the client’s organization
 Proactively build database of relevant talent
 Experience conducting technical telephonic interviews.
 Responsible for new hire rate / salary negotiations
 Responsible for vendor management system (VMS) operations.

I-Link Software Pvt. Ltd. (Taj Technologies - Bangalore, Karnataka) June 2007 – November 2007
Sr. Technical Recruiter

Clients: Target Corporation (Retail), Mayo Hospital (Healthcare), Medtronic (Medical device Manufacturing)

Responsibilities:
 To cater to the recruitment needs of clients in US.
 Searching for candidates suitable to the requirements of clients.
 Check their compatibility and willingness to work
 Contact them and judge them
 Negotiate with them for their rates, etc.
 Facilitate their contact with the client
 Set things right so that the consultant gets placed.
 Responsible for vendor management system (VMS) operations.

Rishi InfoTech Pvt. Ltd. (Baroda, Gujarat) March 2006 – May 2007
Technical Recruiter

Clients: ZeroChaos (MSP), IBMBlueDirect (MSP)

Responsibilities:
 To cater to the recruitment needs of clients in US.
 Searching for candidates suitable to the requirements of clients.
 Check their compatibility and willingness to work
 Contact them and judge them
 Negotiate with them for their rates, etc.
 Facilitate their contact with the client
 Set things right so that the consultant gets placed.

Other Experience:

ACC (American Computer Connect) (Baroda, Gujarat) May 2005 – March 2006
Customer Support Representative / Night Supervisor

Responsibilities:
 I was working as a night supervisor handling a team of 8 CSR’s.

Education / Training:
G.D.B.A: Graduation Degree in Business Administration N.I.M - 2007
Attended Dale Carnegie Training “Strength Based Leadership Strategies for New Managers”

Honors & Awards:

Awarded “Upcoming Talent of Collabera” by the Director of Collabera in 2009
2 Months On-site work as an “On-site Recruitment Consultant” at client site in AMDOCS Gurgaon by Collabera
Awarded as “Employee of the Month” by the Director of IMS in - 2011