(Rocks on a beach) Unsplash Retrieved 15/3/2019
https://unsplash.com/search/photos/peaceful
Benefits of de-escalation
techniques
1. Improves active listening
2. Promotes awareness
3. Reduces conflict
4. Increases consideration
5. Promotes peaceful resolution
(Do’s and don’ts image) Bytestart Retrieved
13/3/2019 http://www.bytestart.co.uk/business-plan- De-escalation Techniques
writing-10-do-dont.html
(No talking image) Stuartduncan Retrieved 15/3/2019 in the Classroom
http://www.stuartduncan.name/autism/what-to-say-
and-not-say-to-a-parent-that-has-a-child-with-autism/
https://smallbusiness.chron.com/can-deescalation-
skills-benefit-business-34772.html
https://boroughs.org/ckfinder/userfiles/files/De-
escalation%20Heiberger%20Day%202(2).pdf
(Peaceful People Holding Hands) Huffington Post
Retrieved 15/3/2019 https://www.huffingtonpost.com/
entry/we-enjoy-the-most-peaceful-period-on-earth-
ever_us_57ab4b34e4b08c46f0e47130
https://www.ilispa.org/assets/docs/ResourceLibrary/
Katharine%20Schmidt_De-escalation%
20Techniques%20to%20Use%20With%
20Students1.pdf
Sources
Portions of this brochure are used under the
Fair Use guidelines. Further distribution or
duplication is prohibited.
EDT 180 Publisher In-Class Group Exercise
Colleen Pierson
Blaike Trujillo
Kayla Courson
Definition
De-escalation: Verbal de-escalation is a
targeted intervention for use with students
who are at risk for aggression . It involves
Non-verbal
using calm language, along with other com- Do
munication techniques, to disuse, redirect, Techniques Give personal space
or de-escalate a conflict situation. (Kerr
Verbal Intervention Walk away
and Nelson, 2010)
Do’s and Do Not’s Active listening
Do Ignore behavior if it is minor
Seven Stages of Behavior Escalation Act Calm Do Not
1. Calm Listen Take away items
Remove audience Avoid eye contact
2. Trigger
Be consistent Slouch
3. Agitation
Be quiet
4. Acceleration Do Not
5. Peak Overreact
Avoid needing to get the last word
6. De-escalation
Don’t say calm down
7. Recovery
Aggressive
Be loud