The TCIB Retail learning unit deals with the Personal Internet Banking screen flow at

user level.

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 This course deals with the TCIB Retail functions and features from user perspective.

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 The learning objectives of this course is as follows:
• Understand the procedure to access the Home Page and other general features
• Understand the Account Overview section
• Understand the other standard TCIB Retail features

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 Home Page

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 • To logon as an external user, launch the localhost accessing the Retail.war file. A
typical localhost URL looks like http://localhost:9095/Retail/servletcontroller

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 • Type the Password and click on the Login button to go to the homepage.

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 • TCIB Retail Home Page contains Account Overview, User login details, current date,
links for Payee management, Deposit creation, Account creation, Help and Loan
application.

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 General Functions

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 • Clicking the ‘Search’ icon displays the search fields with different search criteria. The
following screenshot shows search fields for the Transaction feature. Search fields
may vary depending on the feature.
• To process the financial and transaction data, users also have the option of
opening/saving the data as a CSV file (Comma-Separated-Values).
• Clicking the ‘Download a PDF’ displays a download dialog that allows the user to
open/save a PDF file.
• Clicking the Print function displays the PDF (Portable Document Format) of the
content to be printed. This function requires JavaScript enabled in the browser.
• Clicking the calendar icon displays an interactive calendar for finding / selecting a
specific date. The calendar function is displayed only if the browser supports
JavaScript and it is enabled in the browser.

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 • On Clicking the Details & Preferences link. A drop-down displays the current contact
details for the user and the ‘Change your Details & Preferences’ link is displayed at
the bottom of the drop-down.
• Clicking the Change your Details & Preferences link displays the 'Contact Details' page.
A user can change the Phone number and Email ID.

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 • Clicking on the New Messages link displays the subject of the latest message and the
View & Send Messages option.

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 • When a user saves a new record, modifies an existing record or confirms a payment
or accepts a change or makes any kind of changes, user is given a chance to confirm
the action.

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 Account Activity

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 • On clicking the ‘View mini statement’ link in the Accounts Overview page provides
the recent transactions for the account.
• On clicking the ‘View full transaction list’ link in the ‘Mini Statement’ page it takes to
the 'Recent Transactions' page.
• The ‘Recent Transactions’ page is displayed where a user can download, save, print
and search transactions based on period, amount or number of transactions.

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 • On Clicking the ‘Create New Deposit’ link in the right hand pane a new Term Deposit
Account could be created.

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 • On clicking the ‘Create Account’ link in the right hand pane a new Account could be
opened.

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 Payment

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 • The payment details page can be accessed by the following methods:
• Click on the View mini statement link in the overview section.
• A Recent Transactions page is displayed where the Payments/Transfers tab is
visible to the user.
• Click on the Payments/Transfers tab to go the Payment Details page or Click on the
Make a Payment link in the overview section of the homepage.
• A user can make off-payments, future dated payments and even set up a recurring
payment.
• Move Money - To transfer money between own accounts
• Send Money - To transfer money to other accounts
• Pay a Bill - A user can amend or create utility payee options.
• Upcoming Payments - This page lists any of the future dated payments bound to
occur on user's account.

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 • The Standing Orders page lists all the existing standing orders against the user's
account.

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 • The Direct Debits page lists all the existing direct debits that have been accepted by
the customer.

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 • In this page user can view the status of the cheques, stop a cheque payment and
request a new cheque book from the bank.

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 • The users can access the Alerts feature to view the information broadcast by the bank
for the customers such as announcements, reports, press releases, etc.

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 • ‘Manage your Payees’ link in the right-hand pane allows the user to create a new
payee, view, edit and delete an existing payee record.

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 Loans and Deposits

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 • Clicking on the ‘View your Loans’ link in the ‘Account Summary’ page displays the
current payment schedule of the loan. Details include loan type, currency, next
payment amount, next payment date and the outstanding amount.

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 • Clicking on the ‘View your Deposits’ link expands to show an overview of the existing
deposits.
• On Clicking the View button the Deposits Overview page is displayed which includes
the summary of the deposits and the recent transactions detail.

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