INDIAN TELEPHONE INDUSTRIES LIMITED, 

BANGALORE 
SUMMER INTERNSHIP REPORT 
Submitted by 
Aiswarya s 
Roll Number SNG17MBA05 
Under the company guidance of Mr.Ronny Estiberio 
(HRED of ITI) 
Under the college guidance of Mr.Dr kemthos P Paul 
(Head of the department) 
In partial fulfillment of the requirements for the award of the degree 
of MASTER OF BUSINESS ADMINISTRATION 
of APJ Abdul 
Kalam 
Technological University, Kerala 
 
Department of MBA 
Sreenarayana gurugulam college of engineering 
Kolenchery Ernakulam 
DECLARATION 
I Ms Aiswarya s student of sreenarayana gurugulam college of engineering 
kolenchery hereby declare that I have completed the summer internship with Indian 
Telephone Industries Limited, Bangalore from 17th May 2018 to 30 June 2018. The 
information submitted are true and original to the best of my knowledge. 
Aiswarya s. Date: 
place: 
 
ACKNOWLEDGEMENT 
I wish to express my sincere gratitude to my faculty guide Pro Dr kemthos P Paul 
for providing me an opportunity to do my summer internship programme in Indian 
Telephone Industries Limited, Bangalore. 
I sincerely thank Mr. Ronny Estberio for his guidance and encouragement 
throughout my internship. I also wish to express my gratitude to the officials and 
other staff members of the company who rendered their help during this period of 
training. 
 
INDEX 
SL . No 
CONTENT PAGE No. 
1. CHAPTER-1: INTRODUCTION 
2. CHAPTER-2: INDUSTRIAL PROFILE 
3. CHAPTER-3: COMPANY PROFILE 
4. CHAPTER-4: FUNCTIONAL DEPARTMENTS 
5. CHAPTER-5: SWOT ANALYSIS 
6. CHAPTER-6: FINDINGS AND SUGESSTIONS 
7. CHAPTER-7: CONCLUSION 
8. BIBLIOGRAPHY 
9. APPENDIX 
 
CHAPTER1 
INTRODUCTION 
 
1.1INTRODUCTION 
Organizationalstudiesare an essentialpartofeveryMBA course.Itis"the 
examinationofhowindividualsconstructorganizationalstructures,processes,and 
practicesandhowthese,inturn,shapesocialrelationsandcreateinstitutionsthat 
ultimatelyinfluencepeople",organizationalstudiescomprisedifferentareasthat 
dealwiththedifferentaspectsoftheorganizations,manyoftheapproachesare 
functionalistbutcriticalresearchalsoprovidealternativeframeforunderstandingin 
thefield.Wheneverpeopleinteractinorganizations,manyfactorscomeintoplay. 
Modernorganisationalstudiesattempttounderstandandmodelthesefactors.Like 
allmodernistsocialsciences,organizationalstudiesseektocontrol,predictand 
explain.Theorganisationalstudyisthesystematiclearningprocessaboutan 
organisationtounderstandthedifferentrolesofeachmemberintheorganisation.In 
organisationalstudy,thedifferentroles,namely,interpersonalroles,decisionalroles 
andinformationalrolesofvariousmembersareevaluatedandhowitaffectsthe 
functioningoforganisationisanalysed.InthisworkITILimited(IndianTelephone 
Industries)atBangalorewasselected.BangaloreUnitisthefirstPlantofITIsetupin 
1948.Withits,verticallyintegrated,state-of-the-artinfrastructureavastrangeof 
telecom productsaremanufactured.Theyincludedigitalswitches(large,medium, 
small), Digital Microwave equipment, optic fibre equipments, satellite 
communicationequipment,accessproductsandterminalequipments.Ithas6 
manufacturing facilitiesalloverIndia:Bangalore,Naini,RaeBareli,Mankapur, 
Srinagarand Palakkad.The company’s strength is in the strategic area of 
manufacturinganddesigningofcryptoproductsforsecurecommunicationnetwork 
ofdefenceandPara-militaryforces.Thestudyincludesthehierarchyofdifferent 
departments,theirfunctionsandotheractivitiesthattheorganisationundergoes. 
1.2OBJECTIVES 
• Tofamiliarizewiththeorganization 
• Togetfamiliarizewithvariousdepartmentsandtheirfunctioning 
• To understand how the key business processes are carried outin 
organizations 
• Torelatetheorywithpractice. 
 
CHAPTER2 
INDUSTRYPROFILE 
 
2.1PROFILEOFTHEINDUSTRY 
India’stelecommunicationnetworkisthesecondlargestintheworldbynumberof 
telephoneusers(bothfixedandmobilephone)with1.206billionsubscribersason 
30September2017.Ithasoneofthelowestcalltariffsintheworldenabledbymega 
telecomoperatorsandhyper-competitionamongthem.Indiahastheworld'ssecond 
-largestInternetuser-base.Ason30September2017,therewere324.89million 
internetsubscribersinthecountry.MajorsectorsoftheIndiantelecommunication 
industryaretelephone,internetandtelevisionbroadcastIndustryinthecountry 
whichisinanongoingprocessoftransformingintonextgenerationnetwork, 
employsanextensivesystemofmodernnetworkelementssuchasdigitaltelephone 
exchanges,mobileswitchingcentres,mediagatewaysandsignallinggatewaysat 
thecore,interconnectedbyawidevarietyoftransmissionsystemsusingfibre-optics 
orMicrowaveradio relaynetworks.Theaccessnetwork,which connectsthe 
subscribertothecore,ishighlydiversifiedwithdifferentcopper-pair,optic-fibreand 
wirelesstechnologies.DTH,arelativelynewbroadcastingtechnologyhasattained 
significantpopularityintheTelevisionsegment.TheintroductionofprivateFM has 
givenafilliptotheradiobroadcastinginIndia.TelecommunicationinIndiahas 
greatlybeensupportedbytheINSATsystem ofthecountry,oneofthelargest 
domestic satellite systems in the world. India possesses a diversified 
communicationssystem,whichlinksallpartsofthecountrybytelephone,Internet, 
radio,televisionandsatellite.[8]Indiantelecom industryunderwentahighpaceof 
marketliberalisationandgrowthsincethe1990sandnowhasbecometheworld's 
mostcompetitiveandoneofthefastestgrowingtelecommarkets.TheIndustryhas 
grownovertwentytimesinjusttenyears,from under37millionsubscribersinthe 
year2001toover846millionsubscribersintheyear2011.Indiahastheworld's 
second-largestmobilephoneuserbasewithover1183.04millionusersasof 
September2017.Ithastheworld'ssecond-largestInternetuser-basewithover324 
million as of September 2017. Telecommunication has supported the 
socioeconomicdevelopmentofIndiaandhasplayedasignificantroletonarrow 
downtherural-urbandigitaldividetosomeextent.Italsohashelpedtoincreasethe 
transparencyofgovernancewiththeintroductionofe-governanceinIndia.The 
governmenthaspragmaticallyusedmoderntelecommunicationfacilitiestodeliver 
 
masseducationprogrammesfortheruralfolkofIndia.AccordingtoLondon-based 
telecom tradebodyGSMA,thetelecom sectoraccountedfor6.5%ofIndia'sGDPin 
2015,orabout₹9lakhcrore(US$140billion),andsupporteddirectemploymentfor 
2.2millionpeopleinthecountry.GSMAestimatesthattheIndiantelecomsectorwill 
contribute₹14.5lakhcrore(US$220billion)totheeconomyandsupport3million 
directjobsand2millionindirect 
TelecommunicationsinIndiabeganwiththeintroductionofthetelegraph.TheIndian 
postaland telecom sectorsareoneoftheworldsoldest.In 1850,thefirst 
experimentalelectrictelegraphlinewasstartedbetweenCalcuttaandDiamond 
Harbour.In1851,itwasopenedfortheuseoftheBritishEastIndiaCompany.The 
PostsandTelegraphsdepartmentoccupiedasmallcornerofthePublicWorks 
Department,atthattime.Theconstructionof4,000miles(6,400km)oftelegraph 
lineswasstartedinNovember1853.TheseconnectedKolkata(thenCalcutta)and 
Peshawarinthenorth;Agra,Mumbai(thenBombay)throughSindwaGhats,and 
Chennai(then Madras) in the south;Ootacamund and Bangalore.William 
O'Shaughnessy,whopioneeredthetelegraphandtelephoneinIndia,belongedtothe 
Public Works Department,and worked towards the developmentoftelecom 
throughoutthisperiod.Aseparatedepartmentwasopenedin1854whentelegraph 
facilitieswereopenedtothepublic. 
Thetele-densitylevelstoodatabout36%bytheendofthefiscal.Thehugemarket 
shareofpublicsectorbehemoths,MTNLandBSNLinfixedlinesislikelytoget 
reducedfurtherasthepenetrationbyprivateplayersspreads.Duringthecurrent 
fiscal,alotoffocuswillbegiventonew policyinitiativesintheindustry.The 
predominantoneistheallocationofspectrum forthe3Gandbroadbandwireless 
access(BWA)services.Inaddition,thetelecom regulatorTRAIrecentlyunveileda 
drafttoallowmobilenumberportability(MNP)whichallowssubscriberstoswitch 
networkswithoutchangingthenumber.TRAI:Telecom &RegulatoryAuthorityof 
India;DOT:DepartmentofTelecommunication;MNP:MobileNumberPortability; 
VAS:ValueAddedServices;BWA:BroadbandWirelessAccess;GSM:Globalsystem 
forMobile telecommunication;CDMA:Code Division multiple Access;MHz: 
Megahertz. 
Telecommunication is so vitalto ourability to compete in business.The 
telecommunicationsindustryisasystem ofswitches&linesthatinterconnectedto 
providecommunicationbetweenmultipleparties.Theconceptofuniversalservice 
 
hasthusfaronlybeenappliedtobasictelephoneservice.Todayhomeowners 
expecttheirhomestoaccommodate: 
•Multiplesphonelines 
•InternetserviceVideodistribution,&otherentertainmentservices 
•Data&securityservices 
•Faxmachines&thelistgoon. 
Thus,telephonesplayamajorroleincommunicationinthisera.Thetelephonesare 
ofmultipurpose&arenotrestrictedtojustcommunicationanymore.Alexander 
Graham BellpatentedtheTelephonein1876,& formedBellTelephonewhich 
licensedlocaltelephoneexchangesinmajorUScities.AT&Twasformedin1885to 
connectthelocalBellcompanies.Itisexpensivetomaintainlocaltelephone 
servicesallthewiringandplantthatmustbemaintained.Longdistanceservices 
withallthewiring&plantthatmustbemaintained.Longdistanceservices,onthe 
otherhand,aremustlessexpensivetooperate.Soanumberofpublicpolicyissues 
emergewithregardtoprovide.Mostofitisnow carriedbymicrowave&other 
technologieswhicharelessexpensivetooperate.So,anumberofpublicpolicy 
issuesemergewithregardtosubsidization,supposedcompetition,&telephone 
rates. 
TheAsiantelecom marketisoflargescaleandgreatinvestmentpotential.Four 
marketsaredevelopingfasterinAsia.TheyareChina,Indonesia,IndiaandSingapore, 
haveahighermarketpotential.Indiahasamere1.2telephonesforeveryhundreds 
ofitspeople. 
Thisiswaybelowinternationalstandardsandisnotbecomingofacountryaspiring 
tobeamajorplayeringlobaleconomyofthe21stcentury.Thetelecom industryis 
developing the fasteramong allsectors in India.Meanwhile,GSM mobile 
communicationisinthedevelopmentoftelecom market.Inthenextfew years 
subscriberswillbeexpandingdramaticallywithanexpectedofmorethan50percent. 
Thefigurewillupto200millionin2008,accountingfor75percentofalltelecom 
subscribers.Inthepastfiveyears,thenumberofGSM handsetusersincreasesten 
times. 
2.2INDUSTRYANALYSIS 
 
ItisamatterofproudtousthattheTelecom industryofourIndiaisthesecond 
largestemergingeconomiesofAsiaandthirdlargestinwholeworld.Today,telecom 
sectorofIndiaisthefastestgrowingmarketintheworld.Indiantelecom industry 
hasprovidedarobustthrusttotheeconomicgrowthofcountrythisyear. 
RecentrapidgrowthintelecominIndia 
Thetelecom industryinfacingafastgrowrateincurrenteraasaresultofvarious 
positiveandproactiveactionsofgovernmentandbythefruitfulcombinationofboth 
publicandprivatesector.LiberalpoliciesoftheGovernmentthatprovideeasy 
marketaccessfortelecom equipmentandafairregulatoryframeworkforoffering 
telecom servicestotheIndianconsumersataffordablepriceshasfacilitatedthe 
rapidgrowthtoIndianTelecomindustry. 
 
MainsectorsinTelecom(wirelineandwireless) 
IndianTelecom industryundergoneaconsiderablechangeinterm ofwirelessand 
landlinephonesandbetweenpublicandprivateparticipation.Wirelessphonesare 
preferredinbothsectors.Participationoftheprivateplayersinthetelecomsectoris 
rapidlyincreasingratetherebyofferingthenumerousgrowthopportunities. 
•ThereisaclearcutdistinctionbetweentheGlobalSatelliteMobileCommunication 
(GSM)andCodeDivisionMultipleAccess(CDMA)technologiesused.GSMServices 
IntermsoftheGlobalSystemforMobileCommunication(GSM)subscriberbasethis 
nowplacesIndiathirdafterChina,Russia.Chinahad401.7millionGSMSubscribers. 
•CDMAService 
CDMA technologywasintroducedinIndiaasalimitedmobilitysolution.The 
introductionofCDMAserviceshascreatedcompetition,loweredtariffsandoffered 
manycitizensaccesstocommunicationservicesforthefirsttime. 
•InternetServices 
InternetserviceswerelaunchedinIndiaonAugust15,1995.InNovember1998the 
governmentopenedupthesectortoprivateoperators.Aliberallicensingregime 
wasputinplacetoincreaseinternetpenetrationacrossthecountry.Thegrowthof 
IPtelephonyorgreymarketisalsoaseriousconcern. 
Governmentlosesrevenue,whileunlicensedoperationbycertainoperatorsviolates 
thelawanddepleteslicensedoperatorsmarketshare.NewserviceslikeIP-TVand 
IP-Telephonyarebecomingpopularwiththedemandlikelytoincreaseincoming 
years.ThescopeofservicesunderexistingISPlicenseconditionsisunclear. 
 
CHAPTER3 
COMPANYPROFILE 
 
3.1COMPANYPROFILE 
ITILimited formerly Indian Telephone Industry Limited is the public sector 
undertakingofthecountrywhichwasestablishedin1948.Fromasmallbeginning,it 
hasgrowninto amammothmulti-unitenterprisewithmanufacturingunitsat 
Dooravaninagar&ElectroniccityinBangaloreinKarnataka.In1964thecompany 
startedmanufacturingofcrossbarautomaticexchange&theystartedNaini& 
SringarinJ&Kintheyear1971.LateronthecompanystartedtheplantsinRae 
BareillyinU.P,PalkkadinKerala&Mankapur. 
Thecompanyhasanetworkofsalesandserviceofficerscomprisingregional 
officerslocatedatBangalore,Mumbay,Kolkata,Delhi,Lucknow,Chennaianda 
numberofsub-officersundereachregion,torepresentthecompanyinevery 
significanttown.Inlinewiththebusinessstrategy,theentireactivitiesofthe 
companyarenowre-organizedasindependentBusinessgroupwithmanufacturing 
facilityatBangalore,MankapurandPalakkad,TransmissionBusinessGroupwith 
manufacturingfacilityatBangaloreandNaini,terminalEquipmentBusinessGroup 
withmanufacturingfacilityatBangaloreandNainietc. 
ThecompanyhasastronginhouseR&Dinfrastructureattachedtotheindependent 
businessgroup.ThemainR&DDivisionareatBangaloreandNainiForwardlooking 
attechnology,theR&Disengagedincontinuousdevelopmentandabsorptionof 
technology. 
Thecompanylaysastrongemphasisonquality,whichtakenasacorporate 
Managementfunction underan independentExecution directorreporting to 
chairman&managingdirector.Alargenumberofcompany’sproductsarecovered 
underthe“self-certificationscheme”bythemajor’scustomeri.e.,Departmentof 
Telecommunication,internationalqualitymanagementsystem.Thecompanyhas 
adoptedISO9000,takingitasa“ToolforOrganizationChangeandworkRedesign” 
 
HumanResourcedevelopmentisanotherthrustinacompanyinvolvingprofessional 
andOrganizationalDevelopmentactivities. 
Thecompany’sproductrangeincludesallthatisrequiredtoequipnationaland 
internationaltelecommunicationnetwork,satellitewithsimpletelephonetostateto 
theartdigitalswitching,satellitecommunicationandopticalcommunicationsystem. 
Ninetyfivepercentageofthecompany’sproductaresuppliedtodepartmentof 
telecommunicationnow knownasBSNL,theothersignificantcustomersofthe 
companyaredefenceandrailways,forwhoevenspecialturkeyprojectshasalso 
beenexecute. 
 
3.2VISION 
“Tobetheleaderinthedomesticmarketandanimportantglobalplayerinvoice, 
dataandimagecommunicationbyprovidingtotalsolutionstocustomers,tobuildon 
corecompetenciestoenternewbusinessareas.” 
MISSION 
“Toestablishleadershipinmanufacturingandsupplyofnewtechnologytelecom 
productsandalsotoretainstatusoftopturnkeysolutionprovider” 
 
3.3PRODUCTS 
➢ BTS(BaseTrans-ReceiverStation) 
1.IndoorBTS 
2.OutdoorBTS 
3.DualBandBTS 
4.TwinTRXBTS 
➢ OWS(OrderwireSecrecy) 
➢ SMPS-SwitchedModePowerSupply 
SERVICES 
• MLLN-ManagedLeasedLineNetwork 
• SSTP-StandAloneSignalingTransferPointNetwork 
• SystemsIntegrationTelecom 
• SystemsIntegrationIT 
• SharedHubV-SATServices 
• CustomerCareService 
• Installation&CommissioningMicrowave,OpticalFibre,etc. 
• Pre-warranty&Post-warrantymaintenanceservices 
• ServicesforallProducts/Projects 
3.4ITI-THETELECOMPIONEER 
•India’sfirsttelecomequipmentmanufacturer. 
•TotalTelecomsolutionproviderrecognizedastopturnkeyservicescompany,for4 
successiveyears. 
•Multilocationstate-of-the-artelectronicassemblyandcomponentmanufacturing 
facilitiesaccreditedwithISO9001:2000. 
•MultilocationISO14001:2004environmentalmanagementsystemcertifiedplants. 
•OnlyPSUofferingenterprisesolution-DataCentre. 
•FirstIndianCompanytomanufactureBTSandotherinfraproductsforGSM and 
othernewgenerationproducts. 
 
•Completerangeoftelecom products,valueaddedserviceandcountrywide 
marketingandcustomercarecentres. 
•StrategicallianceswithglobalTelecom/ITMajors. 
•Countrywidededicationnetworksystemcentretoprovidecomprehensivenetwork 
solutions. 
In-houseR&Dforabsorptionoftechnologyindigenousdevelopmentofproductsfor 
in-housemanufacturing. 
3.5NATUREOFTHEBUSINESSCARRIED 
• Manufacturingoftelephone. 
• DefenceProductslikeSecrecyandEncryption. 
• PoliceandInternalSecurity. 
3.6COMPETITORS 
•Nokia 
•Samsung 
•L.G–produceproductsliketelevisionandmobilephones. 
•Reliance–Mostpopularincommunicationnetwork. 
•BharatiTelecom 
3.7MANUFACTURINGUNITS 
3.7.1BANGALOREUNIT(KARNATAKA) 
BangaloreUnitisthefirstPlantofITIsetupin1948.Withits,verticallyintegrated, 
state-of-the-artinfrastructureavastrangeoftelecom productsaremanufactured. 
Theyincludedigitalswitches(large,medium,small),DigitalMicrowaveequipment, 
opticfibreequipments,satellitecommunicationequipment,accessproducts,and 
terminalequipments. 
AreasofBusiness 
• TelecomEquipmentManufactureforDefenceandCiviliansapplications 
• Installation&Communication 
• TurnkeySolutions 
 
• ITNetworks 
• DiversifiedProducts 
PRODUCTS 
•Switching:CSN-MM,C-DOT,ISDNandPABX 
•Access:WLL/CDMAINFRA,BroadbandGSM/CDMA 
•Transmission:IDRSATCOMMicrowave 
•TerminalEquipments:CallerIDPhones 
•DefenceEquipments:ORDERWIRESECRECY(OWS),ANADAMK11BEU,MIL 
PCMSECRECY,LVSAT5B/5CTELEPHONES,PRIMARYMUX 
•ASCON 
•EPBT 
•ADSL-CPEs,SecrecyEquipments 
•L'CFOKIOSKSandDesktopComputers 
FACILITIES 
•SMTLine 
•MechanicalFabricationandAssembly 
•Through-HoleComponentAssembly 
•PCBManufacturing 
•TestingFacilities 
•PlasticInjectionTechnology 
•ToolRoom 
•Finishing 
•OtherSupportFacilities 
3.7.2NAINIUNIT(UP) 
Thisplantwassetupin1971forthemanufactureoftransmissionequipment.The 
majorproductsareopticfibersystemsofbothPDH andSDH andtelephone 
instrumentsofvarioustypes.IthasanR&D Centreandmodernfacilitiesfor 
assemblyandtestingwithsurfaceMountTechnology.Environmentallab,metal 
partsmanufacturingfacilitiesandPCBplantarepartofthemoderninfrastructure. 
 
AREASOFBUSINESS 
• TelecomEquipmentManufactureforDefenceandCivilians. 
• ITServices 
• DiversifiedProducts 
PRODUCTS 
• EPBT/CLIPhones 
• Transmission(FiberDistributionFrame,FORDAR,9.6Kb/sIPRadio) 
• STMISTM4STM16STM64 
• 2/34OPTIMUX,DDFDWDMIOG(40CH) 
• SolarPanels 
FACILITIES 
• Environmenttesting 
• PCBAssemblyandTesting 
• CardassemblyandTestingincludingincircuittester 
• Metalpartsmanufacturing 
• MechanicalFabrication/MachineShopwithmodernCNCmachinesand 
finishingshop 
• Mouldingshop 
• ComputerCenter 
• ComponentapprovalcenterapprovedbyBSNL 
3.7.3RAEBARELI(UP) 
RaebareliManufacturing unitwas setup in 1973 and boasts a world-class 
infrastructure.Presently,thisunitmanufacturesGSM networkequipmentsand 
CDMAhandsets.ITIRaebarelihastakenaleaptoenterbroadbandequipmentG- 
PON andWiMAX.ThisunitisIndia'sfirsttelecom equipmentmanufacturerto 
conductfieldtrialofG-PONtechnologyinIndia,andisallsettorolloutIndia'sfirstlot 
 
ofG-PONequipment. 
AREASOFBUSINESS 
• TelecomEquipmentManufacture 
• GSMnetworkequipmentsandCDMAhandsets 
• BroadbandequipmentG-PONandWiMAX 
PRODUCTS 
• GSMInfra(BTS)Panels,Franchise 
• Wimax&WimaxCPEsandGPON 
FACILITIES 
• SMTLine 
• PCBAssembly 
• In-CircuitTesting 
• CabinetandRackManufacturing 
• PressedandFormedSheetMetalComponents 
• PlasticMouldedComponents 
• ElectroplatingandPowderCoatingFacilities 
3.8.4MANKAPUR(UP) 
MankapurUnitwasestablishedin1983.Theplantmanufactureslargedigital 
switchesanddigitaltrunkexchangesintechnicalcollaborationwithM/SALCATEL. 
Theunitalsoproducesstate-of-the-arttechnologyofBTS(BaseTransreceiver 
StationforGSM). 
AREASOFBUSINESS 
• C-DOTProduct/CSN.Applications 
• BankingProduct(NoteCountingMachine,FakeNoteDetectorMachineetc.) 
• AMFPanelManufacturing 
• CableIlarnessing 
• FinishingSchoolforEngineeringStudents 
 
PRODUCTS 
• BTSA-9100 
• Switching:C-DOT 
• OCB-CSNEquipment 
• NoteCountingMachine 
• FakeNoteDetector 
• DigitalInverter 
• AMFPanel 
HARDWAREMANUFACTURING 
Alltypeofhardwaremanufacturingincludingsurfacetreatmentandpowercoating 
FACILITIES 
• PCBmanufacturing 
• ThickFilmHybridmanufacturing 
• SMTLine 
• Metalpartsfinishingshop 
• InjectionMoulding 
3.7.5PALAKKADUNIT(KERALA) 
PalakkadUnitwasestablishedin1976,astheNation'sfirstElectronicSwitching 
System 
Manufacturing Unit,to manufacture large digitalswitches and digitaltrunk 
exchanges,in collaboration with AlcatelToday,wearetheleading Switching 
EquipmentManufacturersforthe 
NationalTelecom Networkwithacapacityofproducingover1millionlinesoffixed 
lineswitchesperannum.Overtheyears;wehavediversifiedintovariousother 
productsandsolutions.ITI 
Limited,Palakkadaimstobecomeaproductindependentmanufacturinglineaswell 
forprovidingtotalturnkeysolutions,inmeetingthedemandsoftheTelecom 
industry,worldwide. 
 
ITILimitedPalakkadPlantsituatedintheStateofKeralaspecializedforElectronic 
switching 
equipments.ThePlantawardedISO9001(2000E)andISO14000(2004).Withworld 
classmanufacturingfacilitiesandInternationalqualitystandardsenjoyingself- 
certification,ITI 
PalakkadisrankedthebestamongtheTelecomfieldindustriesinIndia. 
AREASOFBUSINESS 
• TelecomEquipmentManufacture 
• SIM/SmartCardPRODUCTS/PROJECTS 
• LargeDigitalSwitchesandDigitalTrunkExchanges(OCB-283) 
• DoubleSided&Multi-LayerPrintedCircuitBoards(PCB) 
• IPTax 
• SimCards/SmartCards/NationalIDCards 
• NewGenerationNetwork(NGN)Equipment 
• Stand-aloneSignallingTransferPoint(SSTP)Equipment 
• VRLABattery 
FACILITIES 
• PrintedCircuitBoard(PCB)Manufacturing,AssemblyandTesting 
• StandAloneSignallingTransferPointNetwork(SSTP) 
• IntegratedTechnicalAssistanceCentreforWarranty&AMCSupport(ITAC) 
• Stateofartcardassembling,testingincludingSMTLine 
• SIM/SmartCardManufacturing 
• Testing&QA 
• Connectivity 
3.7.6SRINAGARUNIT(J&K) 
SrinagarPlantwassetupin1969with5employeesasanAncillarytoBangalore 
complexforthesupplyofcomponentsParts(initiallydifferentkindsofBraided 
Cords)tothemainPlant.Intheyear1981,thestatusofPlantwasupgradedtothat 
ofamanufacturingPlantforthemanufactureofTelephoneInstrumentswithan 
installedcapacityof1lakhtelephoneinstruments. 
 
FACILITIES 
Wellilluminated Assemblieswithtesting linesfullyequipped withmicrotronix 
systemetc.QualityAssurancelabswithfullyequippedtestinginstrumentsi.e., 
•DCSets 
•B&Klifetesters 
•Micortronix 
•Telephoneanalysers 
•LCZmeter 
•MegaOhmmeter 
•MicroOhmmeter 
•TransmissionTesters 
•DigitalMultimeters 
•FrequencyGenerators 
•FRT(FrequencyResponseTracer) 
•CallerIDtesters. 
3.8CUSTOMERS 
•BSNL 
•VSNL 
•Defence 
•MSNL 
•Railways 
•CanaraBank(DataCentre) 
•MuthootFincorp(DataCentre) 
3.9INFRASTRUCTURALFACILITIES 
•InhouseResearch&Development 
•NetworkSystemUnitcapableofundertakingturnkeyjobs 
•Self-containedcomponentevaluationcentre 
•Fullyautomatedassemblylines 
•InCircuitTester(ICT) 
 
•ModernChemical,MetallurgicalLabs 
•Mechanicalfabrication/MachineshopswithmodernCNCmachines 
•Moldings&DieCasting 
•Fullyfledgedstateofthearttoolrooms 
•SMT(SurfaceMountTechnology) 
•EnvironmentalTesting 
•ComponentapprovalCentreapprovedbyBSNL 
•PCBmanufacturingfacilities 
•Mechanicalfabrication/MachineshopwithmodernCNCmachinesandfinishing 
shops 
•CardassemblyandTestingincludingincircuittester 
•SMTline 
•PlasticInjectionTechnology 
•Through-Holecomponentassembly 
3.10ORGANIZATIONSTRUCTUREOFITILTD 
 
3.11WORKFLOWMODEL 
RECEIVINGORDER 
ORDERINGFORRAWMATERIALSANDSPARES 
PROCUREMENTANDTESTINGOFRAW 
PRODUCTIONPLANNING 
ASSEMBLINGOFCOMPONENTS 
PHYSICALTESTING 
TESTINGTOENSUREQUALITYASPERISO9001 
PACKINGOFFINALPRODUCTASPERCUSTOMERNEED 
 
SHIPMENTOFFINISHEDGOODS 
3.12PRODUCT/SERVICESPROFILE 
ProductDivisioninIndiantelephoneindustries: 
TelephoneDivision: 
ThisdivisionundertakestheproductionoftelephonesinITI.Thetelephonedivision 
assemblesdifferentmodesoftelephones. 
TransmissionDivision: 
This division undertakes manufacturing of microwave equipment satellite 
communicationequipment,opticalfiberequipmentanddefenceproducts 
AccessProductDivision 
•Switching 
•Transmission 
•Defence 
•Accessproducts 
•Rural 
•Terminal/subscriberendproducts 
•Informationtechnology 
 
CHAPTER4 
FUNCTIONALDEPARTEMENTS 
 
4.1FINANCEDEPARTMENT 
DGM–DeputyGeneralManager 
AFO–AssistantFinancialOfficer 
DFM–DeputyFinancialManager 
CFM–ChiefFinancialManager 
FO–FinancialOfficer 
FE–FinancialExecutive 
Financeisoneofthemajorelementswhichactivatetheoverallgrowthofeconomy. 
Financeisthelifebloodofeconomicactivities.Financeisneededformeetingshort 
term aswellaslongterm capitalrequirements.Withoutfinanceacompanycannot 
growfurther,theremustbesufficientamountofcapitalforfurtherexpansionand 
growthofthecompany.Agoodfinancialsystemdirectlycontributestothegrowthof 
economy.Aneffectivefinancialsystem callsfortheefficientperformanceof 
financialinstitutions,instrumentsofthefinancialmarkets.Financedepartment 
 
provideallcentralservices.Financialstatements,basicaccountingworksetc.are 
donehere.ThisdepartmentdealswithAMCcontractsandwouldalsolookafter 
paymentofTDS.Internalandexternalaudittakesplacemonthly. 
Asafinancialdepartmenttheyneedtomakeproperentriesinbooksofaccounts 
andextractreportsliketrialbalance,profitandlossaccount,balancesheetonatime 
bound basis.Timelydispersantofsalary,wages,perksto employeesasper 
agreementormemorandumofunderstandingetc.financemanagerneedstoensure 
thedistributionoffundstovariousdepartmentstomeettheirrequirements.Conduct 
regularinternalauditand hence curb misuse offunds.Wage and salary 
administrationpaymentofgratuityprovidentfundandloanstoemployeesallthese 
functionsarecoveredbyfinancedepartment. 
FinancedepartmentofITIlimitedhas20employeestoensuretheeffectiveworking 
ofthedepartment.MainsourcesoffundinITIlimitedisgrantfromthegovernment 
apartfromshareholdersfund.ThisdepartmentmaintainsrecordsusingTallyERP9. 
InthefuturearenaITIisplanningtoimplementbanERPsoftwaretomaintainthe 
recordsbetterthanbefore.Mainfunctionsoffinancedepartmentincludeinventory 
managementandreceivablesmanagement. 
OBJECTIVE 
•Preparationofcorporateplans,annualplansandbudgets. 
•Financialplanningcostcontrolandensuringuniform andcorrectobservationof 
financialdisciplineofthecompany. 
•Monitoringtheprogressofbudgetachievements. 
•Providingaccountingservicetoalllevelsensuringupdatingofsystemsprocedures 
forthesame. 
•Advisingmanagementonfundsutilizationanditsimplementation. 
RESPONSIBILITIES 
1.Raisingoffinancesfrom appropriatesourcestomeettheshort-term andlong- 
term requirementsofthecompanyandthecontrolandallocationofsuchfinancial 
resourcestodifferentunitstoensuretheiroptimumutilization. 
2.Financialaccountingwhichisconcernedwiththemaintenanceofaccounting 
records and books,production overhead financialstatements,procedures for 
safeguardingtheassetsofthecompanyetc. 
 
3.Costandmanagementaccountingwhichisconcernedwiththeproductionofcost 
accountsandaccountinginformationformanagementdecisionmakingandcontrol. 
4.Preparationofcapitalandoperatingbudgetsandtheoperationofbudgetary 
control. 
5.Internalauditwhichisconcernedwiththeaccuracyandintegrityoffinancial 
records,compliancewithpoliciesandproceduresandindependentappraisalof 
operationalareasasaservicetomanagement. 
SERVICES 
4.1.1PAYROLL 
Preparationofmonthlypayrollisanimportantactivityoftheorganization.Since 
salariesandwagesaretobepaidontheduedates,itisnecessarytohavestricttime 
schedulesforthecompletionofthedifferentstagesofworkinthepreparationof 
payrolls.Thisdepartmentdoallpayrollactivitieslikesalary,Gratuity,PF,Final 
settlement,TaxDeductedatSource(TDS),Taxreturns,Provisionaltax.PFwillbe24 
%deductedi.e.:12%and12%employer,PayrolldepartmentneedstodeductTDS 
everymonthbefore7thfrom employeespay.Provisionaltaxwillbedeductedfrom 
employee’ssalarywhoishavingsalarymorethan₹15000i.e.: 
₹200permonth,itispartofstategovernmenttax(Karnataka).TallyERP9and 
Telnetisthesoftware’susedformaintainrecordswhicharerelatingtopayroll. 
Functions 
Payallowanceforovertimeworkandothermiscellaneouspayments. 
StatutoryrecoveriesofaccountofESI,PF,Transport,Incometaxetc. 
Recoveriesofamountwhichisdueintheform ofloansandadvancestothe 
company. 
Recoveriesofamountwhichisduefrom theemployeesinrespectofhouserent, 
electricitycharges,transportcharges,hospitalduesetc. 
Recoveriesofamountswhichisduefromtheemployeestooutsidebodiessuchas 
LICpremium,housingloanmembershipsubscriptionetc. 
Earlierasmallamountwillbegiventotheemployeesduringfestivalseasons. 
Eachyearanincrementwillbegiventotheemployees.Fornon-officers150andfor 
officers200. 
 
Specialpayisgiventothedisabledemployees. 
4.1.2CENTRALTIMEOFFICE(CTO)DEPARTMENT 
CTOisassignedwiththeresponsibilityoftimekeepingaswellasmaintenanceof 
registerandleaverecordswhichprovidesthebasicattendance/leaveinputsfor 
calculationofmonthlypayandallowancesfortheemployees,CTOdepartmentalso 
maintainthedetailsofovertimeworkdonebytheemployeesbasedonrecordsof 
actualtimeworked. 
CTO provides attendance and leave information to pay rolldepartmentfor 
calculationofpayandincentiveseverymonth.CTOalsofurnishesbothnormalhours 
andOverTimehoursworked. 
InITIlimitednormalworkinghoursis8Hours,everyemployeeneedstopunchinthe 
morning8.00AMandpunchoutatevening4.00PM.Iftheemployeespunchbylate 
2or3minutesthenCTOdepartmentwillcut5Minutefrom theemployeee.g.:8.12 
am-8.15am,8.06am.-8.10am.Andthesetimeswilladdtothetotaldelaytimeof 
theparticularemployeeandcutthesalarybasedonthehours.Officershave 
privilegeleave(PL).Non-officershave15casualleave,5sickleave,and20PLE.Non- 
Officers have overtime work and there is no bonus system foremployees. 
MaintainingINandOUTofemployees,Leave,Holidaysetcaredoneelectronically. 
COBOListhesoftwareusedintheCTOdepartmentofITIlimitedtomaintainrecords. 
Ifanyemployeewantsleavethentheyhavetofillaleaveformwhichincludesname 
andemployeeID,designation,durationofleave,reasonforleaveetc.Employeescan 
takespecialleave.Ifemployeestakeleavemorethantheallowedleavethencertain 
amountwilldeductfromtheirsalary. 
TERMS 
PL–PartialLeave 
SL–SplitLeave 
CL–CasualLeave 
LWOP–Medicalleave&Non-MedicalLeave 
4.2HUMANRESOURCEDEPARTMENT 
HRM istheplanning,organizing,directingandcontrollingoftheprocurement, 
 
development,maintainingofhumanresourcesfortheachievementofindividual, 
organizationalandsocietalobjectivesareaccomplished.Itisthefunctionthathelps 
torecruit,select,trainanddeveloptheemployeesofanorganization. 
InterviewforthegraduatesaredoneinthemonthofMay/June.Ifthejobcertificate 
matcheswiththecompany'srequirementthencandidatesareselected.Candidates 
fromelectronicsandcommunicationbackgroundonlycanapply. 
Generalknowledge and questions related to subjects are asked forexams. 
ApprenticeshipboardinHyderabadallotscandidatestocomeforinterview.Twicein 
ayearselectiontakesplacei.e.inthemonthofMayandOctober.ITImanufactures 
Antennatowerssograduatesaretakenandmoreoverexistingemployeesareold. 
Trainingisbeenprovidedtothetradeapprentices.Oneisfullterm whichisfor3 
years,wherestudentscompletetheirentiretraininginITIandotheroneisforshort 
term whichisforoneyear,wherestudentsdotheirtraininginprivateandforone 
yeartheydoinITI. 
HRVision 
TomakeITIadynamic,highlycompetitiveandvaluebasedlearningorganization 
withskilledandmotivatedhumanresourcestofacepresentandfuturechallengesin 
thefastchangingtelecomscenario. 
4.2.1PUBLICRELATIONDEPARTMENT 
Maintaining a good relation with public is a veryimportantfunction ofany 
organization.Public 
Relation(PR)departmentofITIlimitedwhichdealsandmaintainingagoodand 
healthyrelationwiththeircustomers.I.e.:Military,Defenceetc.andprovidefacilities 
forVIP’s,TopManagers,Employees,etc. 
ThepublicRelationdepartmenthastwobasicfunctions: 
•Media. 
•Hospitality. 
MEDIA: 
 
Themainfunctionofthemediasectionareasfollows: 
•Arrangingpressconference. 
•Participatinginexhibitions-bookingthestallsetc. 
•Arrangingpressreleasewhenanimportanteventtakesplaceintheorganization. 
•Preparingreportforthepressreleaseandsubmittingittothemedia. 
HOSPITALITY: 
Themainfunctionsofhospitalitysectionareasfollows: 
•Providingaccommodationfortheofficials. 
•Receivingofficialsattheplaceofarrival. 
•Affiancingfactoryvisitsfortheofficialsandcollegestudents. 
•Managing travelling documents forthe employees —ticketing,visa,foreign 
exchangecurrencyetc. 
Public Relation Officer (PRO) mainly deals with providing and arranging 
accommodationfortheirguestsandVIP’swhoarevisitingtheirplantandarranging 
stayandtravelforvariousofficials. 
AccordingtothegradeoftheVIP’sandvisitorstheyhavetomakearrangements 
includingfromwelcome,food,stayetc. 
AndalsoPROshouldtakecareofimportantdatessuchas; 
• January26 
• August15 
• October2 
Theseare3nationalholidaysinthecompanyandPROneedstoconductprograms 
likehostingtheflag.AndalsoITIconduct“SWATCHBHARATH”programonOctober 
2.Thisdepartmentneedstoarrangegiftsandawardsfortheemployees. 
4.2.2MANPOWERPLANNING 
Manpowerplanningdepartment’sfunctionscomesundertheHRdepartmentofITI 
limited.Themainfunctionofmanpowerplanningiscollectingofalldetailsof 
employeesie:whoareleavingthejob,Retirement,Totalpresentofemployees, 
 
Numberoffemalestaffswhoareworkinginthecompany. 
Manpowerplanning departmentis mainly concentrate with Recruitmentand 
Retirementofemployees.ITIchoosesinternalaswellasexternalsourcesfor 
recruitmentofemployees. 
Advertisementistheexternalsourcesforrecruitment.Initiallytheygoforinternal 
advertisementforrecruiting,theyonlygoforexternalsourceifthereisnoscopefor 
internalsourcesofmanpower.AtpresentITIdon’thavepermanentrecruitmentof 
employeesnowcompanyfollowsrecruitingofcontractbasedworkers(tenure)fora 
periodof5yearscontract.Therearereservations/quotaforcandidatessuchasSC, 
ST,andOBC. 
Processinvolvedinrecruitmentare; 
1.Advertisement 
2.Gettingofapplications 
3.Screeningofapplications 
4.Interview 
5.Selection 
Anotherimportantfunctionofthisdepartmentisretirementofemployees.Ifany 
employeeisretiringfromthecompanythenthisdepartmentwillgiveanotificationto 
thoseemployeesregardingtheirretirementbefore3monthsofretirement.Andalso 
theytakecareofGratuity,PF,Superannuationfund,TA,Encashmentofearnedleave 
etc. 
ThisDepartmentmainlydealswiththefollowing: 
•Transfer 
•Re-deploymentonthejobtraining 
•Time—boundpromotions 
•Recruitment. 
•Maintenanceofrecords. 
4.2.3EMPLOYEERELATIONS&LEGALSECTION 
Humanrelations&industrialrelationdealswithcompanyemployeeoritalsocalled 
employeerelations.Employeeorworkersarethemainassetsoftheorganizations. 
 
Thisdepartmenttakescareofalllegalactivitiesofthecompany.ITIhave4reputed 
advocatesfordealingwithlegalissues. 
TRADEUNION: 
Thetradeunioniselectedbytheemployeesasamediatorfortheemployeesto 
interactwith themanagement.1n caseofanygrievanceorcomplaints.The 
employeesoftheorganizationswillapproachthetradeunion,whosemainfunction 
istorepresenttheemployeesandtoprovideleadership. 
EMPLOYEESGRIEVANCES 
•Employment(recruitment,promotion,transfer,wages) 
•Welfare(transport,medical,housingetc.) 
•Amenities(restrooms,drinkingwater,toiletsetc.) 
•Disciplinarymatters(rules,regulations,attendance,timingetc.) 
Unionswillhandletheabovegrievanceoftheemployeesorworkers.Ifemployeesor 
non-officersmakesanymistake,theft,mishandling,thenagainstanemployeethe 
departmentheadwilltakeactionandinform tosecurityofficerstofilecase,the 
securitywillhandoverthecasetotheHRdepartment,theHRwilltakeactionagainst 
theemployeeandproceedforanenquirywhetherunderstandingthecaseinorderto 
suspendortodismisstheemployeeasperthestandingorders. 
Theunionwillrepresentinfavourofemployeesdependuponthecase,incaseof 
theftthetradeunionwillnotdoinfavouroftheemployeesandalsotheemployee 
willbesuspended.Afterthesuspensiontheemployeewillbeeligiblefor25%or50% 
ofsalarypermonthaftertheenquirygetovertheHRdepartmentwillfixPercentage 
(%)dependinguponthecase. 
Duringthesuspensionperiodemployeeshavetherighttofilecaseinlabourcourt.If 
theorderpassedagainsttheemployeeinthelabourcourtsothattheycanproceed 
tofilethecaseinthehighcourtofKarnatakai.e.:writtenpetition. 
4.2.4HRESTABLISHMENT 
Thisdepartmenttakecareofthingslikepeoplewhoaregoingforexchangeslike 
 
installationandmaintenanceITIwillgivetravelandstayallowances.Employeescan 
useBusorTrainasthemodeoftransportation,Ifthepersongoingtoanyplace 
whichhavingITIguesthousetheyhavetousetheguesthouseforstay.ForToplevel 
officersairtravelisgivenandmiddlelevelandbottom levelemployeesarealso 
givenairtraveliftheytravelmorethan500kms.Theyneedtosubmitallthedetails 
regardingthetravelandstaywhichincludebillsofhotels,foodetc.andcompanywill 
makepaymentaccordingtotheirrulesandpoliciesandadvancedpaymentisalso 
givenifemployeesneeded. 
Authorizedpersonwillgivemovementorderbytheheadofdepartmentandallthe 
allowancesaregiventothatperson.Aspanisgivenwhichemployeecantravelwith 
hisfamilyLLTCisgiven(LeaveLeverageTravellingConcession).Thisspancomes 
oncein3yearsandiftheemployeeisnotinterestedintravelthenhecantakethe 
moneygrantedaccordingtothenormsofITI.TheserulesaresameinallunitsofITI. 
Ifapersonpostedfrom oneunittootherthenITIwillbearalltheexpensestothe 
employeeaswellasforthefamilyoftheemployeealso. 
4.2.5HREDFUNCTIONS(HumanResourcesEmployeeDevelopmentCentre) 
Thefunctionofhumanresourcedevelopmentistoimproveperformanceandability. 
Whileemployeesareoftenexpectedtoknowacertainamountabouttheirjobsor 
haveaspecificdegreeorlevelofeducationuponhire,muchofwhatanemployee 
learns abouttheirjob is developed overthe course ofdoing the job.This 
developmentincludesspecificorganizationalknowledgeorjob-specificdutiesthat 
arenotnecessarilytaughtintheclassroom. 
Regardlessoftheform thedevelopmenttakes,itfunctionsasameanstoimprove 
theoverallperformanceandabilityofemployeesinthejobstheyaredoingandin 
future positions. Human resource development can function to improve 
performanceorindividualabilitiesinanareainwhichanemployeeisweak(suchas 
managementskillsoraccountingpractices).Itcanalsofunctiontoteachan 
employeeaboutanareainwhichtheemployeehashadnopriorexperience,suchas 
whentransitioningfromoneroleintoadifferentrole(i.e.,cross-training). 
HRdevelopmentmayalsofunctiontohelpanorganizationconform togovernment 
regulationsorguidelinesbytrainingemployeesonrelevantlawsorregulationsfor 
 
whichtheyareresponsible 
OBJECTIVES 
•ToBuildandupgradeskillsandcompetenciesforgrowthandchallengesinthejob. 
•Totransformthecompanyintoaleanandefficientorganization,promotecultureof 
excellence,Ensureempowerment. 
•ToBuildHRInformationSystemforpresentandfutureHRplans. 
•HumanResourcesDepartmentstrivestobuildtechnologicalandmanagerial 
excellenceintheorganizationthroughbestHRpoliciesandpracticesintheindustry. 
• To provide training to allpersonnelwithin the plantto enhance their 
skills/knowledge/attitudestocarryouttheassignedjobeffectivelyandalsodevelop 
humanresourcestoorganizationalobjectives. 
SCOPE 
•Identifyingoftrainingneedsofindividuals. 
•Planningprovidingappropriatetrainingsoidentified,eitherbyconductingin-house 
trainingorbyorganizingtheprogrammeswiththeassistanceofexternaltraining 
agenciesandbysponsoringtoconferences/seminars/conventions/workshops 
organizedbyprofessionalbodies/institutionsfromtimetotime. 
•Reviewingthefeedbackofparticipantsfortheprogramsattended,forplanning 
suitabletrainingprogrammesinfuture. 
RESOURCEMANAGEMENT 
•Thelibrarywithlatestrequiredtechnicalandotherrelatedbooksandjournaletc. 
•Internal/externalfacultiesonthesubject,requiredinfrastructurefacilitieslikewell- 
equippedtraininghallswithaudiovisualequipmenttocarryouttrainingprogramsto 
meettheprocessobjectives. 
INFRASTRUCTURE 
•HeadofHRD willarrangenecessarytrainingresourceslikeplace,manpower, 
includinginternal/externalfacultymembers,trainingdocumentsaudio/audio-visual 
aidsbysecuringannualbudgetsanctionfromthemanagement. 
•Thenecessarystationaryitemslikewritingpads,folders,pensOHPtransparencies, 
makerpensetc. 
•TrainingcoursematerialisretainedforalltheprogrammesconductedbyHRDhas 
 
areadyreferenceforfutureprogrammers. 
TRAININGPROGRAMMES 
•ShortTermApprenticeship 
ITIprovideshortterm apprenticeshipfor1year.Inthistypeoftrainingthetrainees 
needed3yearsofcertificatesointhefirsttwoyearstheyhavetoworkinanyprivate 
companiesandthelastyeartrainingwillbeinITI. 
•FullTermApprenticeship 
Itissimilartoshortterm apprenticeship.ITIprovidesfullterm apprenticeshipfor 
traineesfor3years.Thetraineeswillbeselectedbyconductingexhibitionsand 
advertisement.AtpresentthereisnofulltermapprenticeshipbyITI. 
•Graduates/DiplomaApprentices 
As perthe Act1973,the Diploma/Graduate Apprentices willbe selected in 
centralizedselection,conductedbyBoardofTechnicalEducation,onceinyear.The 
selectedcandidateswillenterintoacontractagreementwiththeCompanyand 
BoardofApprenticeTraining,foraperiodofoneyear.TheywillbeplacedONTHE 
JOBtraininginvariousdepartments.StipendwillbepaidbyCompanyaspertheAct. 
•Project/in-plantTraining 
During the Vacation,the TechnicalInstitutes willapproach the Training& 
DevelopmentCentreforimpartinginplant/ProjectTraininginourCompanyon 
Chargeablebasisfortheirstudentsforaperiodof6/8weeksandthishasbeen 
takenupinourCompany. 
TrainingProcedure 
1.Identifyingtrainingneeds 
2.Consolidationoftraining 
3.Schedulingoftraining 
4.Budgetpreparation 
5.GettingApproval 
 
6.Requesttodepartments 
7.Receivingnominations 
8.Conductingoftraining 
9.Collectingfeedbackfromtrainees 
10.Evaluation 
4.3WELFAREDEPARTMENT 
Eversinceitsestablishmentin1948,thecompanyhasbeentheforerunneramong 
thepublicsectorenterprisesinprovidingwelfarebenefitstoemployees.Amongthe 
numerousstatutoryandnon-statutorywelfarebenefitsmadeavailabletomajorityof 
theemployeesandover2500oftheirdependents.Thefollowingarecontributing 
significantlytoemployeesatisfactionandtheirrelativelyhigherstandardofliving. 
1.Subsidizedfoodwhileatwork 
2.Subsidizedtransportation 
3.Subsidizededucationalfacilities 
4.Freemedicalbenefits 
5.Leavetravelconcession 
6.Subsidizedhousingscheme 
7.Socialco-operatives 
8.Personaldevelopment 
9.Recreationalfacilities 
10.Accidentbenefits 
11.Retirementbenefits 
12.Maternityleaveandcrèche 
13.Uniforms 
14.Serviceawardsandsuggestionschemes 
15.Rafiwelfarefund 
16.Nationalsavingsscheme 
17.Familypensionscheme 
Twocanteensrundepartmentallytoprovidebreakfast,lunch,tea& coffeeto 
employeesonallworkingdaysathighlysubsidizedrates.Thefoodsuppliedinthe 
canteenisheavilysubsidized.Inadayanadultindustrialworkerrequiresabout2000 
 
calorieenergy.Thefoodssuppliedinthecanteentocater2/3rdcaloriesrequirement 
oftheindustrialworker.Thelargefleetofbuses,vans,andcarsoperatedbythe 
companytransportsemployeesbetweentheirplacesofresidenceandworkplaceat 
anominalcharge,inadditionthecompanyprovidesvehicleadvance/conveyance 
allowancetopersonal/officialpurpose.Forsubsidizededucationfacility,Vidya 
Mandirwasstartedin1958,theschoolhasstrengthof4000studentsandhave120 
teachersand25non-teachingstaff.Thefreepreventivehealthcareandsickness 
benefitprovidedbythecompanycoversbothemployeesandtheirfamilies.The48 
bedcompanyhospitalwithover30doctorsinvariousspecialtiesprovideboth 
outpatientandinpatientmedicaltreatment.Thecompanyprovidestoemployees 
andtheirfamiliesfreehometraveloncein2years.Whilesomeemployeesare 
providedsuitablefamilyquartersneartheplaceoftheirworkonsubsidizedrent, 
othersaregivenhouserentallowanceasasubsidyforhousing.Thecompany 
provides opportunities forthe employees to participate in the activities of 
professionalbodies,andattendtrainingprogrammeforpersonaldevelopment. 
ProvidentFundandgratuityarethetwomajorbenefitstowhichemployeesare 
entitledonretirementfromtheservice. 
Township 
ITIhavewellestablishedhousingcolonycalledITITownship.Thehousingandother 
facilitiesprovidedtoworkersisasdetailedfollow 
NumberofQuarters=1656 
Atype-17 
Btype-34 
Ctype-154 
Dtype-505 
Etype-946 
OfficersSuite-20 
HostelRooms-111 
Outofthe1656quarters,500areinoccupationbytheexecutives/employeesofthe 
company. 
Theyhaveallottednearly1000quarterstonon-ITIemployeesViz,ArmyInstituteof 
Fashion 
 
Design,ControllerofDefenceAccounts,515ArmyBaseWorkshop,BMTC,CMCKR 
Puram, 
ITIvidyamandir,StateBankofIndia,HAL,BSNLofficials,Railwayemployeesetc. 
OtherFacilitiesProvided 
• HospitalRecreationClubShopsCrèche 
• SchoolSportsClubGeneralParkBank 
• PlayGroundsCommunityHallLibraryPostOffice 
• AuditoriumTemplesGuestHouseCo-operativesociety 
4.4PURCHASEDEPARTMENT 
PurchaseDepartmentofITIltdundertakeallthepurchasesofthefirm thatinclude 
purchaseofraw materialstopurchaseofstationariesandnecessarythingsfor 
variousdepartmentsinthecompanywhenthedepartmentgetspurchaserequisition 
fromvariousdepartmentsinthecompanyandmaintainingofrecords. 
ThedepartmentwilluploadtherequisitioninITIwebsiteandgovernmentportal.ITI 
donotmakeanyadvancepaymentsforpurchases.Thereare22employeesin 
Purchasedepartment,6ofthemarepermanentworkersandrestarecontractbased 
workers.Thepurchasedepartmentconsistsofthreesections: 
•CentralPurchase. 
•SAP-SwitchingandAccessproductdivisionPurchase. 
•TDP-TelephoneandDefenseproductdivisionPurchase 
Purchase 
TDP(telephonedefenseSAP(switchingandaccess 
Centralpurchaseproduct)productdivisionpurchase 
CentralPurchase: 
Thissectionisaservicedepartment.Itdealswithprocurementandprovisionof 
servicessuchas: 
•Uniforms 
•Medicalfacilities 
•Transport 
•Infrastructure&Canteenfacilities 
 
•Safety 
The centralpurchase departmentalso services the information technology 
departmentsandhelpsintheprocurementofmaterialssuchas: 
•Computeritemsandperipherals 
•Stationaryitems 
•Printingetc. 
Thefollowingstepsarefollowedforthepurchaseofanitem: 
1.Preparingthepurchaserequisition 
2.Enquiryaboutvendors. 
3.Quotationfromvendors. 
4.Verificationbytheuserdepartment. 
5.Suitabilityreportpreparedonthebasisofwhichthevendorisacceptedorrejected. 
6.Worksheet—toascertainthecheapestsupplier. 
7.Summaryofthereport. 
Afterthepurchasereporthasmade: 
l.Purchaseorder—tothesupplier 
2.CompanyreceivesthePerformainvoice 
3.Arrangeforpaymenttothesupplier 
4.FinancedepartmentarrangestheCheque 
5.Intimatethesupplier 
Goodsarereceivedandverifiedbythestoresdepartment 
4.5QUALITYDEPARTMENT 
Thisdepartmentchecksanydevicesultimatelythatcomesinthisplantbeforeits 
deliverytothecustomers.Thisdepartmentcheckstheproductsproducedinorderto 
ensurethatareuptothequalityprescribed.Ontheotherhandtheywillalsochecks 
differentraw materialsthatarepurchasedfortheproductionfinalproductsfor 
ensuring its qualityin various aspects.Qualitymanagementensure thatthe 
organization’sproductsisconsistentornot. 
Ithasfourmaincomponents; 
QualityPlanning 
 
QualityAssurance 
QualityControl 
QualityManagement 
ITIlimitedhasaveryeffectivequalitydepartment.Thisdepartmentisnotonly 
focusedonproduct,materialqualitybutalsointhemeanstoachieveit.Thepolicyof 
thisdepartmentiscommittedtoprovidecompetitiveandreliableproducts,solutions 
andservices. 
Itwillachievethrough 
Soundqualitymanagementsystem 
Empoweredhumanresources 
Innovationandcreativity 
Thereare2typesoftestingaredoneinthequalitydepartmentinordertoensurethe 
qualityofrawmaterials; 
1.Mechanicalchecking 
2.Electricalchecking 
Inqualityassurancedepartmentvarioustestingaredoneusingdifferentmachines 
dependingonthematerialandsubjecttodifferentelectricaltestwhichcanmeasure 
theelectricalparameters. 
ThetestsconductedunderelectricalchecksareLCDmeter,LCZmeter,DualDC 
powersupply,AC/DChighvoltagetest,andmicroOhm meter.Mechanicalchecks 
thepropertiesofdevicelikeElongation,Tensile,andHardness. 
Differenttypesoftesting 
Loadtesting 
Elongationtesting 
Compressiontest 
Bendingtest 
Shearingtest 
Crossbreakingtest 
QualitypolicyofITIlimited(5’S) 
 
1)SEIRY(clearing) 
2)SEITON(organizing) 
3)SEISO(cleaning) 
4)SEIKETSU(standardizing) 
5)SHITSUKE(discipline) 
4.6PRODUCTIONDEPARTMENT 
Thecompanyproducingcryptoproductsforsecurecommunicationnetworkof 
defenceandPara-militaryforces.ITIgivesservicestoBSNLandMTNLastheygive 
servicestobothofthem.ITIprovidesabout80% ofmobiletowersinIndia.ITI 
providesmodemsforvarioustelecommunicationsystems.ITIprovidesexchangeto 
BSNL.ItprovidesSEADAtoIndian 
Railwayas11KVlinesabovetherailwaybridgesatdifferenttimes. 
InITItheyundertaketheproductionofPCBBoardlikeDoubleSideBoardand 
MultilayerBoard.ITIhastheirownMoldingdepartmentalso.Inalltheseproduction 
departmentsmaintenancewillbetakeplaceonlyifthereisanymaintenance 
required,Soproductionwillstoppedifthereanymaintenance. 
 
CHAPTER5 
SWOTANALYSIS 
 
SWOTANALYSIS 
ASWOTanalysisisastructuredplanningmethodusedtoevaluatethestrengths, 
weaknesses,opportunities,andthreatsinvolvedinaprojectorinabusinessventure. 
ASWOTanalysiscanbecarriedoutforaproduct,place,industryorperson.It 
involvesspecifyingtheobjectiveofthebusinessventureorprojectandidentifying 
theinternalandexternalfactorsthatarefavourableandunfavourabletoachievethat 
objective. 
•Strengths:characteristicsofthebusinessorprojectthatgiveitanadvantageover 
others. 
•Weaknesses:characteristicsthatplacethebusinessorprojectatadisadvantage 
relativetoothers 
•Opportunities:elementsthattheprojectcouldexploittoitsadvantage 
•Threats:elementsintheenvironmentthatcouldcausetroubleforthebusinessor 
project 
STRENGTH 
•BrandImage. 
•Highqualityproducts. 
•69yearsofexperience. 
•ManufacturingFacilitiesat6locations 
•HighlyCommittedEmployees. 
WEAKNESS 
•Highlydependentonsinglecustomer. 
•Underutilizedresources. 
•Priceoftheproduct. 
•Sicknessintheunit. 
•Inabilitytoupdatetechnology. 
OPPORTUNITIES 
•Thereisahugeopportunityinelectronicsmanufacturingandcommunication 
services. 
 
•Scopeforcollaboration. 
•Hugemarketforwirelesscommunicationequipment. 
•Concentricdiversificationintofuturetechnologies. 
THREATS 
•Lackofskilledlabour. 
•LowvolumeofLocalbusiness. 
•Lackofyoungideasintheworkforce. 
•Intensecompetitionduetolargenumberofinternationalplayersinallmarket 
domains. 
 
CHAPTER6 
FINDINGSANDSUGGESTIONS 
 
FINDINGS 
TheCompanyishavinggoodreputationandimagebut,theorganisation’sworking 
conditionsarenotuptotheexpectationoftheemployees. 
Afteracontinuouslossforthelast14years,ITIhasachieveditsfirstturnaround 
profitof 
₹251crore. 
Employeesandtraineesareprovidedwithpropertrainingandsupport. 
TheCompanyhasplansforfurtherexpansion. 
Lackoffreshtalentsintheorganisationduetowhichthecompanyisnotableto 
competewithitscompetitors. 
Lackofimplementationofnew technologywhichmakesthecompanyless 
competentfromitscompetitors. 
Mostoftheresourcesinthecompanyareunderutilised. 
SUGGESTIONS 
Companyshouldtrytoimprovetheworkingconditionsoftheworker’s. 
Thereislackfreshandyoungtalentsinthecompany,sotrytorecruityoungsters. 
ReducecostofoperationbyIntroducingnewtechnology. 
Trytoutilisetheresourcesefficiently,avoidunderutilisationofresources. 
TheCompanyshouldintroducenew highqualityandinnovativeproductsat 
reasonablepricetosatisfycustomer’sneedsandgaincompetitiveadvantage. 
Trytoincreasesalesfromgettingnewmorecustomers. 
Givemoreimportancetosalespromotion. 
 
CHAPTER7 
CONCLUSION 
 
CONCLUSION 
TheOrganizationStudyconductedat‘INDIANTELEPHONEINDUSTRIES(ITI)LTD, 
K.R 
PURAM –Bangalore’.IndianTelephoneIndustrywassetupin1948,intechnology 
capital 
Bangalore.ITIlimitedisthecountry’spremierpublicsectorunitwithstate-of-the-art 
manufacturingfacilitiesatsixlocations;Bangalore,Naini,RaeBareli,Mankapur, 
Srinagarand 
Palakkad,witharoundthousandsofemployees.Thecompanymadeaturnaround 
profitof₹251croreduring2016-17financialyear.Bangaloreplantachieveda 
turnoverof₹158.17crore(withED&serviceTax)andnetturnoverof₹148.60crore. 
Thecompanyoffersacompleterangeoftelecom productscoveringthewhole 
spectrum ofswitching,(wireline&wireless)transmission,accessandsubscriber 
premisesequipment.Inlinewiththeprevailingtechnologytrend,ITIhasmade 
stridesinthemanufactureofGSM–BTSandinfrastructureequipment. 
Thestudyhashelpedingainingpracticalknowledgeandexperienceaboutthe 
functioningofthecompanyanditsworkingenvironment.Itisfoundthatthe 
companyhasagoodworkingenvironmentandthereisahealthyrelationshipis 
maintainedbetweenalldepartments. 
 
BIBILIOGRAPHY 
•67thAnnualReportITIlimited(2016-17) 
•www.itiltd-india.com 
 
APPENDIX