DLF NCR 1 Security Audit Report

Second Party
Site Name: DLF NCR 1
Vinay Yadav,
DLF NCR 1 Security
02 30 Jan 2019 Deepak Rai & Col Arun Sindhwani
Audit Report
Sanjay Dixit
Rev Date Details Drafted by Reviewed & Issued by
DLF NCR 1 Security Audit Report
Confidential Page 1 of 55
Contents
1. Background ......................................................................................................... 3
2. Objective ............................................................................................................. 3
3. Scope ................................................................................................................... 3
4. Audit Team.......................................................................................................... 3
5. Executive Summary .......................................................................................... 4
6. DLF Gateway Tower .......................................................................................... 4
6.1 Good Practices ................................................................................................ 4
6.2 Audit Observations Detail ............................................................................. 4
6.3 Alignment with Compendium of SOP .......................................................... 8
7. DLF Building -14 ............................................................................................... 8
7.1 Good Practices ................................................................................................ 8
7.2 Audit Observations Detail ............................................................................. 8
7.3 Alignment with Compendium of SOP ........................................................ 11
8. DLF Building -6 ................................................................................................. 11
8.1 Good Practices .............................................................................................. 11
8.2 Audit Observations Detail ........................................................................... 11
9. DLF Building – 9A & B ..................................................................................... 15
9.1 Good Practices .............................................................................................. 15
9.2 Audit Observations Detail ........................................................................... 15
10. DLF Building -7 A&B ........................................................................................ 18
10.1 Good Practices ........................................................................................... 18
10.2 Audit Observations Detail ........................................................................ 19
10.3 Alignment with Compendium of SOP .................................................... 24
11. DLF Building -10 .............................................................................................. 24
11.1 Good Practices ........................................................................................... 24
12. DLF Building -Infinity ...................................................................................... 30
12.1 Good Practices ........................................................................................... 30
13. DLF Building - 8 ............................................................................................... 34
13.1 Good Practices ........................................................................................... 34
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14. DLF Building -5 ................................................................................................. 37
14.1 Good Practices ........................................................................................... 37
15. DLF Building -Cyber Green............................................................................. 40
15.1 Good Practices ........................................................................................... 41
16. DLF Cyber Hub ................................................................................................. 44
16.1 Good Practices ........................................................................................... 44
17. DLF Centre ........................................................................................................ 48
17.1 Good Practices ........................................................................................... 48
18. DLF IT Park Chandigarh .................................................................................. 52
18.1 Good Practices ........................................................................................... 52
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1. Background
The DLF NCR 1 offices/buildings site security audit was carried out between
30 Nov 2018 – 14 Jan 2019 as per the guidelines provided in compendium
of SOP and based on training given in security symposium. In addition,
security audit question bank was used for the conduct of audit.
As the owner of the audit report, you are requested to develop an action
plan indicating response and follow up actions on each recommendation
made in the report. Among other things, this action plan should include time
lines for completion of each action and the name of the designated individual
responsible for it. While the status of the action plans would be reviewed
by you as frequently as necessary, you are required to submit quarterly
status reports to the central team. This shall continue until all
recommendations made in the audit report have been satisfactorily
addressed/ completed.
2. Objective
The audit was carried out with the objective of reviewing the design and
operating effectiveness on existing security controls being followed at site.
3. Scope
The audit scope covered but not be restricted to:
I. Security Infra & Management Framework
II. Detection and surveillance capability
III. Access control
IV. Security Incidents Management Capability
V. Material Security
VI. Security Training
VII. Security assessment information & Records
4. Audit Team
Audit Team Leader: Col Arun Sindhwani
Audit Team Member 1: Vinay Yadav
Audit Team Member 2: Deepak Rai
Audit Team Member 3: Kamal Rana
Audit Team Member 4: Mukesh Dhusia
Audit Team Member 5: Sanjay Dixit
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5. Executive Summary
Observations made during the audit with respect to the strengths of systems
and their implementation as well as opportunities that exist for improvement
have been summarized in succeeding paragraphs building wise.
Site Management: DLF NCR 1 site management took the security audit as
an opportunity to improve the existing security system. Management not
only provided administrative support to audit team members but also
contributed actively during audit period. At times, security audit team felt
overwhelmed by seeing the contribution from management.
A comprehensive Security process evaluation using First/ Second Party Site

Security Audit question list was done to identify strengths and opportunities
for improvement.
6. DLF Gateway Tower
DLF Gateway Tower security audit was carried out on 21 Dec 2018.
6.1 Good Practices:
The following can be considered as good practices:
I. Visitor Management System

II. Functionality of CCTV room
III. Functional Access Control system (ACS) installation
IV. Turn-Out and Grooming of Protection force personnel
V. Alarm system installed at terrace door
VI. Panic button installed at all Atrium and In & Out main entry gates
VII. Overall security infrastructure is in good shape
VIII. Adequate CCTV coverage of building periphery
IX. RFID system for vehicular movement in basement
X. Bag screening at atrium by use of X-ray baggage machine
6.2 Audit Observations Detail
Findings/Observation no 1: Employees are being allowed entry through open

ground floor fire door used as material gate located adjacent to main exit
gate.
Compendium of SOP deviation: SOP No.61, Responsibilities of security guard

at material loading/unloading point and SOP No. 55, Responsibilities of
Security Officer.
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Recommendation: Security officer (SO) of the building shall ensure that

employees’ entry inside the building be routed through atrium only after
security screening.
Findings/Observation no 2: No real time data of personnel inside in building

available in case of evacuation.
Compendium of SOP deviation: SOP No. 10, Emergency Evacuation Plan
Recommendation: It is recommended to stop the practice of allowing free

exit for all personnel. All personnel should be encouraged to punch their card
at turnstile while leaving the building. This will help in capturing real time
data.
Findings/Observation no 3: Bags of employees/vendors/ entering through

open fire exit door on main vehicle entry point side are being not checked.
Compendium of SOP deviation: SOP No.61 Responsibilities of security guard

at material loading/unloading point and SOP No. 55 Responsibilities of
Security Officer.
Recommendation: SO to ensure that employees /visitors entry inside the

building be routed through atrium for entry only after security screening.
Secondary access points should be stringently monitored for unauthorized
entry.
Findings/Observation no 4: Boundary wall/grill adjacent to Rapid Metro

station/Dhaba (eatery points) is not as per ideal security infrastructure
standard.
Compendium of SOP deviation: SOP No.4, Security infrastructure and access

control- Design basis
Recommendation: Consider raising height of existing boundary wall/grill at

least up 10 feet and put ball stopping fence towards Dhaba side.
Findings/Observation no 5: Key management system on site need

improvement.
Compendium of SOP deviation: SOP No. 43, Key Management
Recommendation: It is recommended to maintain original and duplicate key

box and issued register properly. Also verify specimen signature of
authorized person before issuing key. As a good practice, follow the Mall of
India, Noida key management procedure.
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Findings/Observation no 6: Duplicate copy of invoice/challan of material

movement is being not kept with security for record.
Compendium of SOP deviation: SOP 25, Material/Assets Movement
Recommendation: SO to ensure that security team maintain duplicate copy

of invoice/challan of material movement for record and verification.
Findings/Observation no 7: Security guards training not happening as per

the defined schedule and syllabus.
Compendium of SOP deviation: SOP No.1, Protection Force Management
Recommendation: It is recommended that SO shall define training schedule

in such a way that all security personnel should get chance for the training
on the subjects defined in the compendium of SOP.
Findings/Observation no 8: No smart card (RFID) based access control

system at entrance of CCTV room
Compendium of SOP deviation: SOP No. 4 Security infrastructure and access

Recommendation: It is recommended to have smart card (RFID) based

access control at entrance of CCTV room which fall under the category of
critical rooms category.
Findings/Observation no 9: Fire doors at all basement level have a door

handle from outside which can lead to unauthorized entry to floors without
any security check.
Compendium of SOP deviation: SOP No. 63 Responsibilities of Patrolling

security Guard.
Recommendation: It is recommended to remove the handle from outside

and security guard shall check each fire door and report observation to
security supervisor/SO.
Observation no 10: Prohibited Items list was not displayed in the building
entry/gates.
Compendium of SOP deviation: SOP No. 32, Prohibited Items in DLF Premises
Recommendation: It is recommended that the list of prohibited Items shall

be displayed at access points of building for security personnel consultation
and to enhance employee awareness level.
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Findings/Observation no 11: Existing security personnel are not PSARA

certified.
Compendium of SOP deviation: SOP No.1 Protection Force Management
Recommendation: It is recommended that FM partner shall ensure that each

security personnel should submit PSARA certificate on day of joining duty
and existing personnel to submit at earliest.
Findings/Observation no 12: The frequency of security mock drills is being

not defined.
Compendium of SOP deviation: SOP No. 10, Emergency evacuation plan.
Recommendation: It is recommended to define frequency of security mock

drills and carry out mock drills as per that. It is important to enhance
awareness level among response team of their role and responsibilities
during security crisis situations. Also share the mock drill learning to all
concerned stakeholders.
Findings/Observation no 13: Security personnel are not making full Use of

DFMD installed at the atrium entrance.
Compendium of SOP deviation: SOP No. 53, Use of DFMD and HHMD in DLF
Premises
Recommendation: It is recommended that security personnel shall make full

use of the DFMD to enhance screening level on site.
Findings/Observation no 14: Security registers are not being maintained

properly on site as per the defined procedures.
Compendium of SOP deviation: SOP No. 57, Responsibilities of Head

Guard/SCR
Recommendation: It is recommended that SO to ensure implementation of

all defined log books/registers/register formats circulated by central security
team.
Findings/Observation no 15: Security personnel are not making full use of

PTZ camera as password is not shared with CCTV operator.
Compendium of SOP deviation: SOP No. 55 Responsibilities of Security

Officer and SOP No. 62 Responsibilities of Security Guard/CCTV operator at
CCTV Room.
Recommendation: It is recommended that SO of building should share the

password of PTZ camera with CCTV operator so that equipment can be used
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with in full capacity.
6.3 Alignment with Compendium of SOP
DLF Gateway tower alignment with compendium of SOP: 76.19%
7. DLF Building -14
Building -14 security audit was carried out on 20 Dec 2018.
7.1 Good Practices
I. Well maintained CCTV room

II. Panic button installed in all Atriums
III. Turn-Out and Grooming of Protection force personnel
IV. Adequate CCTV coverage on building periphery
V. Security gallery well maintained
VI. Traffic management at surface/basements of building
VII. Formation of emergency response team with unique identification
badges of each team
VIII. All terrace doors are secured with access control system and
integrated with alarm system
IX. LCD screen blackout switch in CCTV room
X. Token process for bicycle
Findings/Observation no 1: Employees of companies are being allowed

through service lifts can result into unauthorized entry inside building.

at material loading/unloading point
Recommendation: SO to ensure that employees of companies are to be

directed to the main passenger lifts as service lifts are meant for movement
of material by authorized vendors.

certified.

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Premises



Officer and SOP No. 62 Responsibilities of Security staff/CCTV operator at
CCTV Room.



data.
Findings/Observation no 6: Key management system of site is inadequate.
Recommendation: It is recommended to maintain original & duplicate key

box and issue key to concerned after verifying specimen signature. As a
good practice, follow the Mall of India key management style.
Findings/Observation no 7: High Tension/Low Tension/Engineering Control

Rooms falling under critical utility rooms found open despite having RFID
card-based access control system installed.

guards.
Recommendation: SO of the building to ensure that security personnel to do

regular patrolling of critical room/location and report observation to
supervisor for preventive/corrective action.
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Findings/Observation no 8: No post wise specific duty orders were circulated

at all posts.
Compendium of SOP deviation: SOP No. 1, Management of Protection Force
Recommendation: It is recommended that the post specific duty orders shall

be circulated at all post. Also conduct training of all security personnel as
per compendium of SOP. This will enhance security personnel awareness
and alertness level while performing duty at post.
Findings/Observation no 9: There was dearth of traffic signage, no marking

pedestrian path and Zebra crossing in all podium parking.
Compendium of SOP deviation: SOP No. 23, BSC audit for Traffic
management.
Recommendation: It is recommended to mark pathways, display signage in

the podium area for smooth traffic movement.
Findings/Observation no 10: Frequency of security mock drill is not defined.
Compendium of SOP deviation: SOP No. 10, Emergency evacuation plan and
SOP No 14 Unattended baggage in DLF premises

drills and carry out mock drills as per that. Also share the mock drill learnings
with all concerned stakeholders and maintain security equipment in healthy
state.
Findings/Observation no11: Duplicate copy of invoice/challan of material

movement is being not kept with security for record.
Compendium of SOP deviation: SOP 25, Material/Assets Movement
Recommendation: SO to ensure that security team maintain duplicate copy

of invoice/challan of material movement for record and verification.
Findings/Observation no 12: No effective record of issued vehicle tokens is

being maintained.
Compendium of SOP deviation: SOP No. 23, BSC Audit for Traffic
Management.
Recommendation: It is recommended to maintain record of issued token to

the vehicles getting entry inside the premises.
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Building – 14 alignment with compendium of SOP: 80.95%
8. DLF Building -6
The security audit of building – 6 was carried out on 21 Dec 2018.
8.1 Good Practices
I. Well maintained CCTV Room of building

II. All terrace doors are secured with access control system integrated
with alarm system
III. Utilities rooms are secured with ACS
IV. Emergency contact details of important building staff/police/fire
station/hospitals well maintained in SOC
V. Security documents are well maintained
VI. Personal file of security staff well maintained with annual medical
report and antecedent verification
Findings/Observation no 1: Security guard deployed at material

loading/unloading point was unaware of types/color/validity of vendor
passes.
Compendium of SOP deviation: SOP No. 61, Responsibilities of Security

Guard at Material loading/unloading point and SOP No. 1, Protection force
management.
Recommendation: It is recommended that SO/security supervisor to

conduct regular training of protection force personnel to train on
compendium of SOP’s and validation on ground thereafter.
Findings/Observation no 2: There was dearth of traffic signage, marking of

pedestrian path & zebra crossing and convex mirrors in LG floor and
basements.
Compendium of SOP deviation: SOP No. 23, BSC Audit for traffic
management.
Recommendation: It is recommended to install convex mirrors at blind

spots, demarcate pedestrian pathway and display mandatory traffic/safety
signages in basements/LG floor.
Findings/Observation no 3: Frequency of security mock drill is not defined.
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Compendium of SOP deviation: SOP No. 10, Emergency evacuation plan and
SOP No 14 Unattended baggage in DLF premises

drills and carry out mock drills as per that. Also share the mock drill learnings
with all concerned stakeholders and maintain security equipment in healthy
state.

certified.
Compendium of SOP deviation: SOP No.1 Protection Force Management.


Premises



Officer and SOP No. 62 Responsibilities of Security staff/CCTV operator at
CCTV Room.



data.
Findings/Observation no 8: No post wise standing orders were circulated at
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all posts.
Compendium of SOP deviation: SOP No. 1, Management of Protection force

be circulated at all post. This will enhance security personnel awareness and
alertness level while performing duty at post.
Findings/Observation no 9: Unauthorized entry of vehicles were happening

by using other person’s car sticker at building In Ramp entry.
Compendium of SOP deviation: SOP No. 34, DLF Vehicle sticker.
Recommendation: SO of the building to ensure that such practices be

stopped and allow vehicles only if a valid DLF sticker is pasted on the
windscreen of vehicle.

UVSM trolley (under vehicle search mirror) while checking vehicles.
Compendium of SOP deviation: SOP No. 50, Checking of Vehicle at DLF

Premises-Parking
Recommendation: SO of the building to ensure that security personnel make

full use of the security equipment while checking vehicles at In ramp entry.
Findings/Observation no 11: RFID card-based access control system found

ineffective as a call bell switch has been installed at SOC entrance. Any
individual can gain entry inside control by simply pressing the switch as
CCTV operator release the door of control from inside without verifying.
Compendium of SOP deviation: SOP No. 4 Security Infrastructure and

Access Control-Design Basis
Recommendation: It is recommended to remove call bell facility and

encourage practice of smart card (RFID) based access control entry.
Findings/Observation no 12: Surplus manpower deployed at Atrium D of

building and the deployed manpower found in idle state as there was not
much of personnel movement in Atrium D as compared to atrium A.
Compendium of SOP deviation: SOP No. 26, Post need assessment, Work
Breakdown Structure
Recommendation: FM partner security head/building SO to carry out zero

based WBDS in consultation with central security team.
Findings/Observation no 13: CCTV room operators were not aware of their

roles and responsibilities.
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Compendium of SOP deviation: SOP No 1 and SOP No 55 Protection Force

Management and Responsibilities of Security Officer
Recommendation: SO to conduct regular training to refresh/enhance

knowledge level of CCTV operators and carry out evaluation subsequently
at regular intervals. Also, HOT SPOT monitoring concept be implemented.
Findings/Observation no 14: Lost and Found process not implemented

properly on site.
Compendium of SOP deviation: SOP No.46 Handling of Lost and Found
Recommendation: It is recommended that handling of lost and found

process shall be implemented on site as per the compendium of SOP.
Findings/Observation no 15: Awareness level of SO about compendium of

SOP was found inadequate.
Compendium of SOP deviation: SOP No 1, Responsibilities of Security Officer
Recommendation: FM partner security head to ensure that all SO shall read

and enhance their awareness level about compendium of SOP. This will also
help SO in imparting training to security personnel.
Finding/Observations no. 16: Returnable gate pass (RGP) are being not
followed by security team as per defined procedure.
Compendium of SOP deviation: SOP No 25, Material/Assets movement
Recommendation: SO of the building shall prepare fortnightly report of

material sent on RGP and in case of any material exceeding date of return
shall be reflected/followed up specially in report and submitted to BM.

Recommendation: It is recommended that building SO shall define schedule

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9. DLF Building – 9A & B
Building - 9 A&B security audit was carried out on 18 Dec 2018.
9.1 Good Practices
I. Functionality of CCTV room

II. Adequate vehicle screening at In Ramp
III. Panic button installed at all Atriums/In Ramp for emergency
situations
IV. Traffic management
V. Overall security infrastructure in good shape
VI. Security gallery of site well maintained
VII. DMDRP room is having all essential items to cope with
emergency situations and their functionality is being regularly
checked regularly.
VIII. Response of Ambulance & QRT Team
IX. LCD screen blackout switch in CCTV room
X. Utilities rooms are secured with ACS
XI. Security documents are well maintained.
Findings/Observation no 1: Alignment of convex mirror at blind spots in

basements was not right.
management.
Recommendation: SO to ensure that convex mirror shall be aligned

accurately so that equipment give desired result i.e. prevent collision of
vehicles
Findings/Observation no 2: Boom barrier was not functioning appropriately

at Out Ramp as boom barrier remain in open position after vehicle crossing
due to technical problem.
Compendium of SOP deviation: SOP No. 52, Operation of Boom Barrier in

DLF Premises
Recommendation: Boom Barrier should automatically close after vehicle

crossing to prevent any unauthorized vehicle entry/safety incident. SO to
consult concerned to rectify technical problem.
Findings/Observation no 3: Intercom facility on Tower B terrace was

nonfunctional, and no emergency contact list was displayed.
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Compendium of SOP deviation: SOP No. 63, Responsibilities of Patrolling

guards, SOP No. 55 Responsibilities of security officer
Recommendation: SO to ensure that intercom facility at terrace be made

functional and Patrolling guard to check these things while doing patrolling.
Also access at terrace should be given to authorized personnel only.

loading/unloading point was unaware of types/color/validity of vendor
passes.
Compendium of SOP deviation: SOP No.38 and SOP No. 61, Vendor pass
management system/Responsibilities of Security Guard at Material
loading/unloading point
Recommendation: It is recommended that SO/security supervisor to

conduct regular training of protection force personnel to train on
compendium of SOP’s and validation on ground thereafter.
Findings/Observation no 5: There was dearth of traffic signage no marking

of Pedestrian path and Zebra crossing in the basement 2 and 3.
management.
Recommendation: It is recommended to mark pathways, put adequate

signages in the basement area to enhance traffic management.
Findings/Observation no 6: No proper alignment of open to sky fire exit

doors, can be open from outside. Unauthorized entry inside building may
take from this point.

Guards; SOP No. 55 Responsibilities of security officer
Recommendation: SO to highlight alignment error of fire doors to building

fire team on regular basis. Also patrolling guard to regularly report such
observations to SO timely.

not defined.

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Findings/Observation no 8: Visitors are being allowed through material

gate entry point.
Compendium of SOP deviation: SOP No. 5, Access control system
Recommendation: SO to ensure that all visitors entry be routed through

atrium and access be given through VMS system.


data.
Findings/Observation no 10: Employees of companies are being allowed

through service lifts can result into unauthorized entry inside building.

at material loading/unloading point.
Recommendation: SO to ensure that employees of companies be directed

to the main passenger lifts as service lifts are meant for movement of
material by authorized vendors.

improvement.


certified.

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CCTV Room.


Compendium of SOP deviation: SOP No.1, Protection Force Management.
Recommendation: It is recommended that SO shall define schedule in such

a way that all security personnel should get chance for the training on the
subjects defined in the compendium of SOP.

Premises

Findings/Observation no 16: Lost and Found process need improvement on

site.

process shall be implemented at sites as per the compendium of SOP
Building – 9 A&B alignment with compendium of SOP: 74.60%
10. DLF Building -7 A&B
Building -7&B security audit was carried out on 19 Dec 2018.
10.1 Good Practices
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I. Good response of Ambulance and QRT Team

II. Traffic signage and pedestrian pathway, zebra crossing marking in
basement.
III. Panic button installed at atrium
IV. All fire exit doors (except one odd case) and open to sky has no
handle from outside, this is helping in preventing unauthorized
entry in building.
V. Turn-Out of Protection force personnel

not defined.

Findings/Observation no 2: Protection force personnel were unaware of

their duties at material loading/unloading/In Ramp posts/SOC.
Compendium of SOP deviation: SOP No. 1, Protection force management
Recommendation: It is recommended that SO/supervisor to conduct regular

training of protection force personnel on compendium of SOPs and monitor
their performance on ground thereafter.


data.
Findings/Observation no 4: Unrestricted and without security check entries

were happening of material through service lifts.
Compendium of SOP deviation: SOP No. 55, Responsibility of Security Officer.
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Recommendation: SO to ensure that that material be checked by security

personnel before granting entry in service lifts.
Findings/Observation no 5: No validation of personnel I.D. cards being done

by security guard deployed at entry point near Metro gate.

Guard at pedestrian gate, SOP No. 5, Access control system.
Recommendation: It is recommended that SO/Supervisor to conduct regular

training for protection force personnel on compendium of SOPs and do
validation on ground thereafter.
Findings/Observation no 6: There was dearth of Traffic signage, Pedestrian

path and Zebra crossing marking in basements.
management.
Recommendation: It is recommended to mark pathways, display traffic

signage in the basement area for smooth traffic movement.


Management and Responsibilities of Security Officer.
Recommendation: SO’s to conduct regular training to refresh/enhance

knowledge level of CCTV operators and carry out evaluation subsequently at
regular intervals.
Findings/Observation no 8: Vehicles were not parked in ready to go position.
management.
Recommendations: Security personnel deployed in basement to ensure that

all vehicles to be parked in ready to go position. This will help in easy
evacuation in case of emergency.
Findings/Observation no 9: No communication facility/contact numbers

available at terrace area of all towers to communicate in case of any
emergency. Also, alarm system did not get activated when forced entry was
attempted.
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guards; SOP No 55, Responsibilities of Security Officer
Recommendation: SO to ensure that Communication facility shall be

available at terrace area to communicate in case the door doesn’t open due
to malfunction in emergency. Alarm system should be regularly tested for its
proper functioning.
Findings/Observation no 10: There is continuous beep sound, unavailability

of cordless mouse, unorganized cabling and inadequate infrastructure at
CCTV room causing difficulties for CCTV operators to carry out his duties.
Compendium of SOP deviation: SOP No.4 Security Infrastructure and Access

Control: Design Basis
Recommendation: It is recommended that DLF/FM partner security head

shall provide fit to work environment to all security personnel at site. This
will enhance productivity level of security personnel.
Findings/Observation no 11: The height of the building front side perimeter

wall/grill is very low which is not as per ideal security infrastructure
standard.
Compendium of SOP deviation: SOP No.4, Security infrastructure and Access

control: Design basis
Recommendation: It is suggested that there shall be well defined wall/grill of

approx. 10 ft of the building periphery.
Finding/Observation no. 12: Rear side fire exit door of building is being used
for regular movement by personnel as fire door have handle from outside.
This can result in unauthorized entry.
Recommendation: It is recommended that the patrolling security guard shall

check each fire door and report observation to security supervisor/SO. Also
consider removing of handle from outside of fire door.
Findings/Observation no 13: No post wise specific duty orders were

circulated at all posts.
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Recommendation: It is recommended that the post specific duty orders

shall be circulated at all post. This will enhance security personnel
awareness and alertness level while performing duty at post.

certified.

Findings/Observation no 15: Security personnel are not making full use of PTZ
camera as password is not shared with CCTV operator.
Compendium of SOP deviation: SOP No. 55 Responsibilities of Security Officer

and SOP No. 62 Responsibilities of Security Guard/CCTV operator at CCTV
Room.

followed up by security team as per defined procedure.

shall be reflected/followed up specially in report and submitted to BM. Also
authorized signatory list be maintained for authorizing material in/out.

Premises


improvement.
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box and issued register properly. Also verify specimen signature of authorized
person before issuing key. As a good practice, follow the Mall of India, Noida
key management procedure.

Recommendation: It is recommended that SO shall define schedule in such a

way that all security personnel should get chance for the training on the
Findings/Observation no 20: No effective record of issued vehicle tokens is

being maintained.
Compendium of SOP deviation: SOP No. 23, BSC Audit for Traffic
Management.
Recommendation: It is recommended to maintain record of issued token to

the vehicles getting entry inside the premises.


Guard/SCR

team.
Findings/Observation no 22: The awareness level of building SO about

compendium of SOP was found inadequate.
Compendium of SOP deviation: SOP No 55 Responsibilities of Security

Officer
Recommendation: FM security head to ensure that SO of building shall read

and enhance their awareness level about compendium of SOP. This will also
help SO in imparting training to security force personnel and discharging
his duties at site.

site.
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Recommendation: It is recommended that handling of lost and found process

shall be implemented at sites as per the compendium of SOP
Findings/Observation no 24: Preventive maintenance schedule of security

camera CCTV is being not maintained and verified at site.
Compendium of SOP deviation: SOP No. 42, Management of Security

Equipment
Recommendation: It is recommended that the Vendor shall be consulted to

provide Preventive maintenance schedule (PMS) of CCTV cameras. SO shall
ensure and verify that all the maintenance is being done as per schedule
and maintain equipment specific record.
Findings/Observation no 25: The Image quality of few CCTV cameras need

to be improved.
Compendium of SOP deviation: SOP 42, Management of Security

Equipment
Recommendation: It is recommended to always do routine health checkup

of CCTV camera and ensure all CCTV cameras should be in working
condition and recording video of good quality.
Building – 7 A&B alignment with compendium of SOP: 60.32%
11. DLF Building -10
The security audit of building – 10 was carried out on 30 Nov 2018 and 03
Dec 2018.
11.1 Good Practices
I. Alarm system installed at Terrace door and secured with ACS

II. Response of Ambulance & QRT Team
III. Security personnel were aware about bomb threat call procedures
IV. Use of E -scooters having PA system/First Aid Box/Fire
extinguisher for patrolling
V. Most of the Utilities room are secured with ACS
VI. State Police Deployment outside building on national highway
VII. Traffic management by traffic team
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certified.
Recommendation: It is recommended that FM partner shall ensure that

each security personnel should submit PSARA certificate on day of joining
duty and existing personnel to submit at earliest.

not defined.



exit for all personnel. All personnel should be encouraged to punch their
card at turnstile while leaving the building. This will help in capturing real
time data.
Findings/Observation no 4: There is continuous beep sound in CCTV room

which is causing difficulties for CCTV operators to carry out his duties.
Compendium of SOP deviation: SOP No.4 Security Infrastructure and

Access Control: Design Basis
Recommendation: It is recommended that FM security head/building SO

shall provide fit to work environment to all security personnel at site and
consult concerned vendor for maintenance of equipment on time. This will
enhance productivity level of security personnel.

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Premises
Recommendation: It is recommended that security personnel shall make

full use of the DFMD to enhance screening level on site.


CCTV Room.

password of PTZ camera with CCTV operator so that equipment can be
used with in full capacity.
Findings/Observation no 8: A few protection force members were not aware

about security SOPs followed on site.
Compendium of SOP deviation: SOP No. 1, Protection force management;

SOP
Recommendation: It is recommended that SO to conduct regular training of

protection force personnel and evaluate their performance on ground
thereafter.

Compendium of SOP deviation: SOP No. 55, Responsibility of Security

Officer.

Findings/Observation no 10: There was dearth of traffic signage, no

marking of pedestrian path and Zebra crossing in the basements especially
2 & 3.
management.
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Recommendation: It is recommended that pathways and zebra crossing be

marked and display signages in the basement area for smooth traffic
movement and to prevent any accident.
Findings/Observation no 11: Two-wheeler were being allowed in building

basement without DLF Stickers.
Compendium of SOP deviation: SOP No. 34, DLF vehicle sticker policy.
Recommendation: It is recommended that security personnel shall ensure

that no vehicle be allowed in basement without DLF sticker.
Findings/Observation no 12: Inadequacy in Vendor pass management

system was noticed as personnel with expired vendor passes found inside
building.
Compendium of SOP deviation: SOP No.38 and SOP No. 61, Vendor pass
management system/ Responsibilities of Security Guard at Material
loading/unloading point
Recommendation: It is recommended that SO/Supervisor to conduct

training of security guards on vendor pass management system and
evaluate their performance on ground thereafter.
Findings/Observation no 13: ACS system in D.G Room was nonfunctional.
Compendium of SOP deviation: SOP No. 5, Access control system and SOP
No 63, Responsibilities of patrolling guard
Recommendation: It is recommended that patrolling guard to check

functionality of ACS of critical rooms on regular basis and SO to ensure
functionality in case of any deviation.
Findings/Observation no 14: Unattended bags found in basement cycle

stand parking area.
Compendium of SOP deviation: SOP No 14, Unattended baggage in DLF

premises and SOP No. 63, Responsibilities of patrolling guard
Recommendation: Effective surveillance of premises be done to check of

any unattended baggage either by CCTV or patrolling S/G. Stipulated
guidelines pertaining to unattended bags as per SOP be followed in case of
any observation.
Findings/Observation no 15: Dedicated loading/unloading area not

demarcated/marked.
Compendium of SOP deviation: SOP No. 4, Security infrastructure and
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access control: Design basis and SOP No. 61, Responsibilities of Security
Guard at Material loading/unloading point
Recommendation: A dedicated material loading/unloading point shall be

clearly demarcated/marked and security guard to check vendor pass and
challan/items before allowing entry.
Findings/Observation no 16: Open to sky fire exit doors found in open

condition as push bars are damaged. This can result in unauthorized entry
inside building

security Guard.
Recommendation: It is recommended that the security guard shall check

each fire door and report observation to security supervisor/SO while doing
patrolling. SO to highlight the issue to fire team for rectification.
Findings/Observation no 17: Printer for generating visitor access slip was

not available in Tower A Atrium.
Compendium of SOP deviation: SOP No. 35 (3.7) The visitor pass/slip shall
be provided to the visitor to visit the designated client area.
Recommendation: SO of the building to ensure availability of printer for

generating visitor slips at Atrium and visitor be given slip before allowing
entry inside building.
Findings/Observation no 18: Screening of personnel bags in the atrium was

not adequate.
Compendium of SOP deviation: SOP No 59, Responsibilities of Security staff

at Atrium.
Recommendation: It is recommended that personnel bags need to be

screened thoroughly by using magnetic stick or as a best practice install X-
ray baggage machine for bags screening.

UVSM trolley (under vehicle search mirror) while checking vehicles.

Premises-Parking
Recommendation: SO of the building to ensure that security personnel

make full use of the security equipment while checking vehicles at In ramp.
Findings/Observation no 20: Bank ATM Gunman was noticed in building

tower C, atrium without valid gun license.
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Compendium of SOP deviation: SOP No.30 & 31 ATM/Cash in transit and

Armed Guard for ATM/Bank Operation
Recommendation: The security guard deployed at atrium shall check I.D.

card and validity of gun license. Also ensure log in register.
Findings/Observation no 21: Vehicles were not parked in ready to go

position.
Compendium of SOP deviation: SOP No. 23 BSC Audit for Traffic

Management.
Recommendation: It is recommended that all vehicles be parked in ready to

go position. This will help in quick evacuation in case of emergency.


shall be circulated at all post. This will enhance security personnel
awareness and alertness level while performing duty at post.

site.

process shall be implemented at site as per the compendium of SOP.
Findings/Observation no 24: Security registers/record keeping at site need

improvement.
Compendium of SOP deviation: SOP No. 57 & 55, Responsibilities of Head

Guard/SCR and Security Officer

all defined log books/registers/register formats circulated by central
security team.

improvement.
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Findings/Observation no 26: Quality to be improved of few CCTV cameras.
Compendium of SOP deviation: SOP 42 and 62, Management of Security

Equipment and Responsibilities of Security Staff/CCTV Operator.
Recommendation: It is recommended that CCTV operator should always do

routine health checkup of CCTV camera and ensure all CCTV cameras are
recording video of good quality.
Findings/Observation no 27: Security personnel were doing continuous

shift.
Recommendation: It is recommended that security personnel shall not be

deployed beyond stipulated duty hours.
12. DLF Building -Infinity
The security audit of building Infinity was carried out on 03 Dec 2018.
12.1 Good Practices
I. Turn-Out of Protection force personnel

II. Adequate CCTV coverage of building periphery
III. RFID card-based access control system at critical utility rooms
IV. DMDRP room equipment functionality
V. Panic button installed at building Atriums
Findings/Observation no 1: The awareness level of building SO about

compendium of SOP was found inadequate.
Compendium of SOP deviation: SOP No 55, Responsibilities of Security

Officer
Recommendation: FM security head to ensure that SO of building shall
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read and enhance their awareness level about compendium of SOP. This
will also help SO in imparting training to security force personnel and
discharging his duties at site.

Compendium of SOP deviation: SOP No.55, Responsibility of Security

Officer.


followed by security team as per defined procedure.

shall be reflected/followed up specially in report and submitted to BM.

improvement.
Recommendation: It is recommended to maintain original and duplicate

key box and issued register properly. Also verify specimen signature of



at all posts.

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certified.


not defined.


Premises



CCTV Room.



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data.

site.

process shall be implemented at sites as per the compendium of SOP
Findings/Observation no 13: Preventive maintenance schedule (PMS) of

CCTV cameras were not available.

Equipment

provide Preventive maintenance schedule (PMS) of CCTV cameras and copy
to be kept in CCTV room. Security head shall ensure that all the maintenance
is being done as per schedule.
Findings/Observation no 14: CCTV recording capability for 30 days was not

available in CCTV room.
Compendium of SOP deviation: SOP 42, Management of Security Equipment
Recommendation: SO to ensure that CCTV camera recording be kept for a

period of 30 days and concerned vendor to be consulted to provide required
hard disc for storage.


Guard/SCR

team.
Building – Infinity alignment with compendium of SOP: 76.19%
Confidential
13. DLF Building - 8
13.1 Good Practices
I. CCTV room of building well maintained

II. Turnout of security protection force personnel
III. Hot key facility available to communicate in emergency
IV. Critical utility room and terrace secured with ACS
V. Pedestrian pathway and zebra crossing well marked in basement
VI. Adequate traffic signages in basement
VII. Protection Force were aware of their roles and responsibilities
VIII. Panic button installed at Atrium
Findings/Observation no 1: Vendors material/personnel movement of

Cyber Hub, building 10 & Innov8 happening without any security check at
gate no 3. Also boom barrier on this gate was not operational.
Compendium of SOP deviation: SOP No.4, Security infrastructure and

Access control: Design basis and SOP No. 38, Vendor pass management;
SOP No. 1, Management of Protection Force
Recommendation: It is recommended to implement security check at gate

no 3. This will prevent entry of vendor to any other building from building
8 basement. Also boom barrier shall be made operational. This will help
strengthen access control of site.

improvement.



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data.

Premises



CCTV Room.



Findings/Observation no 7: Security personnel were not aware about radio

set call sign used at site.
Compendium of SOP deviation: SOP No.1, Protection Force Management &

SOP No 55, Responsibility of Security Officer
Recommendation: It is recommended that SO to conduct training of security

personnel on radio set communication and do evaluation on ground
thereafter. Also ensure communication through RT set is possible from all
over the building including basement.

at all posts.
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site.

process shall be implemented at site as per the compendium of SOP

not defined.
Compendium of SOP deviation: SOP No. 10, Emergency evacuation plan



Equipment
Recommendation: It is recommended that the vendor shall be consulted to

provide Preventive maintenance schedule (PMS) of CCTV cameras. SO
shall ensure and verify that all the maintenance is being done as per
schedule and maintain equipment specific record.

certified.

Findings/Observation no 13: Security registers/record keeping need

improvement on site as per the defined procedures.
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Guard/SCR

team.
Findings/Observation no 14: Security patrolling guard observations are

being not captured/analyzed.
Compendium of SOP deviation: SOP No. 55 & 56, Responsibilities of Security

Officer & Supervisor
Recommendation: It is recommended that SO/supervisor of building shall

capture/analyze the observation provided by patrolling guard to take
corrective/preventive action.
Building – 8 alignment with compendium of SOP: 77.78
14. DLF Building -5
14.1 Good Practices
I. Response of Ambulance & QRT Team

II. Grooming standard of security personnel
III. Vehicle parked in ready to go position
IV. Panic button installed in Atrium
V. Display of prohibited Items at entry points
VI. Well maintained security gallery for training.
Findings/Observation no 1: Access control system at terrace door is being

not used effectively as door remain in open condition and alarm system
found non-functional.

guard
Recommendation: SO to ensure that Patrolling guard shall check

functionality of ACS while doing patrolling and observation be reported to
SO on regular basis so that corrective and preventive action can be taken.
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improvement.


Recommendation: It is recommended that SO shall make schedule in such


certified.


not defined.


Premises
Recommendation: It is recommended that security personnel shall make

full use of the DFMD to enhance screening level on site.
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exit for all personnel. All personnel should be encouraged to punch their
card at turnstile while leaving the building. This will help in capturing real
time data.


shall be circulated at all post. Also conduct training of all security personnel
as per compendium of SOP. This will enhance security personnel awareness
Findings/Observation no 9: Unauthorized entry inside building possible

from the fire door (remain in open condition and used as service door)
located near in ramp Tower A, B & C.
Compendium of SOP deviation: SOP No. 4 Security infrastructure and

Access control: Design basis & SOP No 5 Access control system.
Recommendation: It is proposed that the effective security control be

implemented either by deploying security guard or fire door not be used as
service door to prevent any unauthorized entry inside building.


CCTV Room.

Findings/Observation no 11: ACS of critical installations like ventilation

room, LT Panel, HT Panel found nonfunctional.
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Access control: Design basis & SOP No 5 Access control system
Recommendation: SO to ensure that all ACS system installed at critical

location of building site be functional always and consult the service
provider/vendor in case of non-functionality.
Findings/Observation no 12: No mechanism/control available to stop

unauthorized entry in Pump room located in B 1 & 2

Access control: Design basis & SOP No 5 Access control system
Recommendation: It is proposed that put effective control at pump room

entry either by putting ACS or lock & key mechanism to stop unauthorized
entry.
Findings/Observation no 13: There was dearth of traffic signage, no

marking of pedestrian path and Zebra crossing in podium and basement
parking.
management.
Recommendation: It is recommended to mark pathways, display signage

in the podium and basement for smooth traffic movement and to prevent
any traffic incident.
Findings/Observation no 14: The Image quality of few CCTV cameras

need to be improved.

Equipment

15. DLF Building -Cyber Green
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15.1 Good Practices
I. RFID System for vehicles entry

II. Material management at site
III. Grooming of Protection Force personnel
IV. Maintenance card of each security equipment
V. Access control system at critical rooms of building
VI. Lost and found process well implemented
VII. Panic button installed at all atriums
VIII. Adequate perimeter boundary wall height of approx. 10.5 feet at
vulnerable rear side of building with a watch tower
IX. Response of ERT team
X. Convex mirrors installed at all blind spots as per SOP
XI. Mandatory traffic/directional/safety signage’s are fixed at strategic
locations.
Findings/Observation no 1: A turnstile of Tower DE was found not

functional.
Compendium of SOP deviation: SOP No.42, Management of security

equipment & SOP No. 5 Access control system
Recommendation: SO of the building to ensure that all access control

system of building be in functional mode always. Also consult concerned
service provider/vendor on regular basis in case of any deviation.
Findings/Observation no 2: No intercom facility was available, and no

emergency contact list were displayed on all towers terrace.

guards, SOP No. 55 Responsibilities of security officer
Recommendation: It is suggested that SO to ensure that intercom facility

at terrace be available and emergency contact list be displayed adjoining
to terrace door. Also access at terrace should be given to authorized
personnel only.
Findings/Observation no 3: Alarm system installed on terrace area did not

get activated in tower D/E/A terrace on testing.
Compendium of SOP deviation: SOP No. 5, Access control system
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Recommendation: SO to ensure that all ACS of building be functional at all

time and do regular testing system and record be maintained for the same.
Findings/Observation no 4: RFID based card reader access control system

not installed in the critical DG room.
Compendium of SOP deviation: SOP No. 5 Access control system and SOP
Recommendation: It is suggested that RFID based access control system to

be installed at DG room as it fall under category of critical utility rooms. This
will help in controlling unauthorized access.

loading/unloading point was not aware of type/color/validity of vendor
passes.

Guard at Material loading/unloading point and SOP No. 1, Protection force
management.
Recommendation: SO/supervisor to ensure that post specific training be

given all protection force personnel and circulate post wise roles and
responsibilities order.


Equipment
Recommendation: It is recommended that the vendor shall be consulted to



CCTV Room.

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certified.


Premises



data.

Recommendation: It is recommended that SO shall make schedule in such

Findings/Observation no 12: QR code validity not defined in existing VMS

system.
Compendium of SOP deviation: SOP No.35 & 59, Visitor Management and
Responsibilities of security staff at Atrium
Recommendation: It is recommended that SO and building CRM to consult

concerned service provider/vendor and define QR code validity so that
misuse can be stopped.
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not defined.


improvement.

Building – Cyber Green alignment with compendium of SOP: 77.78%
16. DLF Cyber Hub
The security audit DLF Cyber Hub was carried out on 3 Dec 2018.
16.1 Good Practices
I. Security personnel are aware of their roles and responsibility.

II. Dedicated ERT available at facility for handling emergency
situations.
III. Security patrolling on Segway
Findings/Observation no 1: Security personnel were not making full Use of

DFMD and carrying out frisking with non-functional HHMD
Compendium of SOP deviation: SOP No. 53, Use of DFMD and HHMD in
DLF Premises
Recommendation: SO to ensure that security personnel shall make full use
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of the DFMD and functional HHMD be used for frisking to enhance

screening level on site.

to be improved.

Equipment



Recommendation: SO to conduct regular training to refresh/enhance

knowledge level of CCTV operators and carry out evaluation subsequently
at regular intervals.
Findings/Observation no 4: CCTV recording capability for 30 days was not

available in few DVR.
Compendium of SOP deviation: SOP 42, Management of Security Equipment
Recommendation: SO to ensure that CCTV camera recording be kept for a

period of 30 days and concerned vendor be consulted to provide required
storage.
Findings/Observation no 5: Screening of personnel bags in the atrium was

not adequate.
Compendium of SOP deviation: SOP No 58, Responsibilities of Security staff

at Pedestrian gate.
Recommendation: It is proposed that personnel bags need to be screened

systematically may be by using magnetic stick.

camera CCTV is being not maintained and verified at site. Also, overall
CCTV room is being not maintained properly.

Equipment
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Findings/Observation no 7: No smart card (RFID) based access control

system at entrance of CCTV room
Compendium of SOP deviation: SOP No. 4 Security infrastructure and access

Recommendation: It is recommended to have smart card (RFID) based

access control at entrance of CCTV room which fall under the category of
critical rooms category.

improvement.


site as inadequacy noticed in tracking owner and keeping of L&F material.

process shall be implemented at sites as per the compendium of SOP.

UVSM trolley (under vehicle search mirror) while checking vehicles at SP 1
& 2.

Premises-Parking
Recommendation: SO of the building to ensure that security personnel make

full use of the security equipment while checking vehicles at SP 1 & 2.

certified.
Confidential



CCTV Room.




not defined.



Cyber Hub alignment with compendium of SOP: 76.19%
Confidential
17. DLF Centre
The security audit of DLF Centre was carried out on 14 Jan 2019.
17.1 Good Practices
I. Response of Ambulance & QRT Team

II. Convex mirrors installed at all blind spots
III. Pedestrian pathways segregated from main driveway and clearly
marked with directional traffic signage
IV. Protection force personnel are PSARA certified
V. Antecedent verification and annual medical fitness record of
protection force personnel well maintained

Compendium of SOP deviation: SOP No. 1, Management of Protection

Force

shall be circulated at all post. Also conduct training of all security
personnel as per compendium of SOP. This will enhance security
personnel awareness and alertness level while performing duty at post.
Findings/Observation no 2: Inadequate vehicle trunk compartment

screening at vehicle entry point.
Compendium of SOP deviation: SOP No. 50 Checking of Vehicles in DLF

Premises-Parking
Recommendation: Security personnel to carry out screening of vehicles as

per the defined practice before granting entry.


data.
Confidential

Compendium of SOP deviation: SOP No. 55, Responsibility of Security

Officer.

Findings/Observation no 5: Open to sky fire exit doors have a door handle

from outside which can lead to unauthorized entry to floors without any
security check.

security Guard.
Recommendation: It is proposed to remove the handle from outside and

security guard shall check each fire door and report observation to security
supervisor/SO.
Findings/Observation no 6: There is no panic button installed at atrium.
Compendium of SOP deviation: SOP No. 36 Visitor Management at Gateway

Tower.
Recommendation: As a preventive measure and good practice it is

recommended to install panic button linked with alarm system in SCR room
at atrium. This will enhance response time during any emergency.


CCTV Room.

Findings/Observation no 8: The height of the camera installed at the back

side of building is too low as it can be damaged by any passerby having
malafide intention.

Equipment
Confidential
Recommendation: SO to ensure that concerned vendor be consulted re-

installed the existing camera at adequate height level (Approx. 9 ft).
Findings/Observation no 9: DLF parking sticker was not pasted/displayed on

windscreen of four wheelers.
Compendium of SOP deviation: SOP No. 34, DLF vehicle sticker policy.
Recommendation: It is recommended that security personnel to check DLF

sticker on vehicles before granting entry to park vehicle.
Findings/Observation no 10: Awareness level of SO about compendium of

SOP was found inadequate.
Compendium of SOP deviation: SOP No 1 and 55 Protection Force

Recommendation: FM security head to ensure that SO shall read and

enhance their awareness level about compendium of SOP. This will also
help SO in imparting training to security personnel.
Findings/Observation no 11: RFID based card reader access control system

not installed in the critical LT & HT rooms.
Compendium of SOP deviation: SOP No. 5 Access control system and SOP
Recommendation: It is proposed that RFID based access control system to

be installed at HT & LT rooms as these rooms fall under category of critical
utility rooms. This will help in controlling unauthorized access.
Findings/Observation no 12: There is no procedure in place on site to impose

penalty in case of any violation.
Compendium of SOP deviation: SOP No. 33, Imposition of penalty against

violation and damage to property.
Recommendation: It is recommended that the procedure as per DLF SOP be

implemented on site.
Findings/Observation no 13: Vendor vehicles and employees are being

allowed to enter from rear gate of site which is meant for emergency
purpose only.

Officer
Confidential
Recommendation: Security officer to ensure that all employees and vendor

vehicles entry be routed from site main gate and grant entry after proper
security check.
Findings/Observation no 14: Personal drivers are being not issued passes as

per Vendor pass management system.
Compendium of SOP deviation: SOP No. 38 Vendor Pass management
Recommendation: SO to ensure that vendor pass management process be

implemented on site. This will strengthen existing access control on site.
Findings/Observation no 15: Building front side boundary wall/grill is too low

and it can be easily scalable in case of any agitation/strike.
Compendium of SOP deviation: SOP No.4, Security infrastructure and access

Recommendation: Consider raising height of existing boundary wall/grill at

least up to approx. 10 feet.

DFMD installed at the entry points.
Premises


to be improved.

Equipment

DLF Centre alignment with compendium of SOP: 73.02%
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18. DLF IT Park Chandigarh
The security audit DLF IT Park Chandigarh was carried out on 14 Dec
2018.
18.1 Good Practices
I. Grooming and turnout of protection force personnel

II. Security Documentation
III. Material management on site
IV. Terrace doors secured with ACS and alarm system
V. Effective communication system
VI. Lost & Found process well implemented
VII. Effective Key management at Mall
VIII. Good response of ERT
IX. Awareness level of security force personnel of security procedure
including bomb threats & unattended baggage handling
Findings/Observation no 1: ACS not installed in critical Installations like DG

Room, Pump room and Transformer room.
Compendium of SOP deviation: SOP No. 4, Security infrastructure and

Access control: Design basis and SOP No 5 Access control system
Recommendation: It is proposed that access control system in critical

Installations shall be installed to avoid any unauthorized entry.
Findings/Observation no 2: Vendor pass management process need

improvement on site.
Compendium of SOP deviation: SOP No. 38, Vendor pass management
Recommendation: It is recommended that the security head shall ensure

the implementation of Vendor Pass management process on site. Also carry
out training of security force personnel.
Findings/Observation no 3: Security personnel were doing continuous shift.
Recommendation: It is recommended that security personnel shall not be

deployed beyond stipulated duty hours.
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certified.


not defined.


DFMD installed at entry points.
Premises

Findings/Observation no 7. No post wise specific duty orders were circulated

at all posts.

Findings/Observation no 8: CCTV room size is very small leading to not

effective monitoring of the CCTV cameras.
Compendium of SOP deviation: SOP No. 62 Duties of X-Ray

operator/security staff at CCTV Room
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Recommendation: It is proposed that a centralized CCTV room shall be made

where IT park as well as mall CCTV cameras may be monitored. This will
enhance surveillance capability on site.
Findings/Observation no 9: In adequate Traffic signages in Mall basement.
Compendium of SOP Deviation: SOP No.53 BSC audit for Traffic

Management
Recommendation: It is recommended that the adequate traffic signages

shall be fixed at the basement as per the defined SOP.
Findings/Observation no 10: Visitor management System (VMS) is not

effective and site is not maintaining log of the visitors.
Compendium of SOP deviation: SOP No. 35 Visitor management system
Recommendation: It is proposed that the existing VMS System shall be

automated and for the time being capture detail of visitors on manual basis
before granting entry to visitor. Also maintain record of visitor token/passes.
Findings/Observation no 11: Duplicate key box is being not maintained in

the SCR of building.
Compendium of SOP deviation: SOP No. 43, Key management system
Recommendation: It is recommended that the duplicate key box shall be

maintained as per the SOP of the compendium.


data.
Finding/Observations no 13: A boom barrier was not functional on site.
Compendium of SOP deviation: SOP No.4, Security infrastructure and

Access control: Design basis and SOP No. 52 Operation of Boom Barrier in
DLF Premises
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Recommendation: Security head to ensure that all security equipment heath

status be maintained and consult the concerned vendor for rectification as
part of preventive maintenance schedule.

Compendium of SOP deviation: SOP No.1, Protection Force Management
Recommendation: It is recommended that SO shall define training schedule

DLF IT Park Chandigarh alignment with compendium of SOP: 77.78%
Confidential

DLF NCR 1 Security Audit Report

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DLF NCR 1 Security Audit Report

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Second Party

Site Name: DLF NCR 1

13.2 Audit Observations Detail ........................................................................ 34

Audit Team Member 1: Vinay Yadav

Audit Team Member 2: Deepak Rai

Audit Team Member 3: Kamal Rana

Audit Team Member 4: Mukesh Dhusia

Audit Team Member 5: Sanjay Dixit

A comprehensive Security process evaluation using First/ Second Party Site

6. DLF Gateway Tower

6.1 Good Practices:

The following can be considered as good practices:

I. Visitor Management System

6.2 Audit Observations Detail

Findings/Observation no 1: Employees are being allowed entry through open

Compendium of SOP deviation: SOP No.61, Responsibilities of security guard

Recommendation: Security officer (SO) of the building shall ensure that

Findings/Observation no 2: No real time data of personnel inside in building

Compendium of SOP deviation: SOP No. 10, Emergency Evacuation Plan

Recommendation: It is recommended to stop the practice of allowing free

Findings/Observation no 3: Bags of employees/vendors/ entering through

Compendium of SOP deviation: SOP No.61 Responsibilities of security guard

Recommendation: SO to ensure that employees /visitors entry inside the

Findings/Observation no 4: Boundary wall/grill adjacent to Rapid Metro

Compendium of SOP deviation: SOP No.4, Security infrastructure and access

Recommendation: Consider raising height of existing boundary wall/grill at

Findings/Observation no 5: Key management system on site need

Compendium of SOP deviation: SOP No. 43, Key Management

Recommendation: It is recommended to maintain original and duplicate key

Findings/Observation no 6: Duplicate copy of invoice/challan of material

Compendium of SOP deviation: SOP 25, Material/Assets Movement

Recommendation: SO to ensure that security team maintain duplicate copy

Findings/Observation no 7: Security guards training not happening as per

Compendium of SOP deviation: SOP No.1, Protection Force Management

Recommendation: It is recommended that SO shall define training schedule

Findings/Observation no 8: No smart card (RFID) based access control

Compendium of SOP deviation: SOP No. 4 Security infrastructure and access

Recommendation: It is recommended to have smart card (RFID) based

Findings/Observation no 9: Fire doors at all basement level have a door

Compendium of SOP deviation: SOP No. 63 Responsibilities of Patrolling

Recommendation: It is recommended to remove the handle from outside

Recommendation: It is recommended that the list of prohibited Items shall

Findings/Observation no 11: Existing security personnel are not PSARA

Compendium of SOP deviation: SOP No.1 Protection Force Management

Recommendation: It is recommended that FM partner shall ensure that each

Findings/Observation no 12: The frequency of security mock drills is being

Compendium of SOP deviation: SOP No. 10, Emergency evacuation plan.

Recommendation: It is recommended to define frequency of security mock

Findings/Observation no 13: Security personnel are not making full Use of

Recommendation: It is recommended that security personnel shall make full

Findings/Observation no 14: Security registers are not being maintained

Compendium of SOP deviation: SOP No. 57, Responsibilities of Head

Recommendation: It is recommended that SO to ensure implementation of

Findings/Observation no 15: Security personnel are not making full use of

Compendium of SOP deviation: SOP No. 55 Responsibilities of Security

Recommendation: It is recommended that SO of building should share the

with in full capacity.

6.3 Alignment with Compendium of SOP

DLF Gateway tower alignment with compendium of SOP: 76.19%

7. DLF Building -14

Building -14 security audit was carried out on 20 Dec 2018.

7.1 Good Practices

The following can be considered as good practices:

I. Well maintained CCTV room

7.2 Audit Observations Detail

Findings/Observation no 1: Employees of companies are being allowed

Compendium of SOP deviation: SOP No.61 Responsibilities of security guard