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Company Overview
ThyssenKrupp Elevator
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Geared for growth
Our focus on customers starts at the top
Manish Mehan
Chief Financial Officer
A Chartered Accountant by profession, Manish has been with us
since 2003. In addition to being our CFO, he is the Head of Operations
for ThyssenKrupp Elevator in Bangladesh. Manish studied at the
University of Sri Venkateshwara.
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Korea
China
Bangladesh Taiwan
India
Hong Kong
Myanmar Vietnam
Thailand Cambodia
Philippines
Sri Lanka
Malaysia
Singapore
Indonesia
Australia
Where German
technology meets
Asian service
excellence
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A global brand with a German heart
ThyssenKrupp Elevator Operations
500 200
market segments by providing products and services which are
fit-for-purpose to the respective customers.
As the only global German elevator brand, ThyssenKrupp
is known for its precise and reliable engineering, product
innovation and high performance service standards that the
world expects from German technology companies.
Fortune Over 200 years’
history Our extensive network of 27 Branches and 54 Service Response
500 company
Centres keeps us close to our customers across the country and
ensures that we can always provide quick assistance wherever it
is needed. The unique partnerships we form with our clients help
us turn any challenge into a solution. Close working relationships
ThyssenKrupp Elevator – with our dedicated project managers and professional sales
Global elevator and escalator brand engineers regularly brings cost-effective and fit-for-purpose
solutions throughout a building’s life.
Above all, safety is our number one priority, which is why we
employ thorough systems and processes to ensure everything
is in order and functions properly - we leave nothing to chance.
New Zealand
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Meeting the needs of all our customers
Whatever area of the property business you’re in, you can rest
assured that your needs are our top priority
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Everything we do
starts with you
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With you all the way
Providing you with end to end solutions —
from the first enquiry to the end of a building’s life
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Our team makes
it simple to keep people
moving, every step
of the way
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High speed elevators
Whether you are planning for a high rise, high performance,
high speed, or simply high specification solution, we offer
a range of elevators and innovations that were developed
with these needs in mind
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TWIN Elevators
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Medium/Low speed elevators
For situations where outright performance is not a primary
criteria but functional excellence, reliability and durability remain
essential, our range of practical mid/low speed elevators
provide excellent value for leaner budgets
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Escalators
Our world-class escalators are durable and robust with a high
degree of functionality. With a host of customisation options
available, every escalator has the potential to make an
architectural statement while moving people swiftly and safely
between floors, indoors or outdoors. All in a way that’s tailored
precisely to your building type and specific requirements.
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Moving walks
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2
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iwalks
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2
ThyssenKrupp’s iwalk can fit just about anywhere. Its slim The new comb segments of an iwalk are only 7 mm above the
dimensions require very little building structural work, and pallet band, a reduction of 80% compared with conventional
its compact and modular design helps ease planning and moving walks. Entering and leaving has never been easier
integration into existing buildings. Its lighter weight and other and safer for passengers. The stumbling risk is reduced
sustainable features ensure low energy consumption. to a minimum.
The iwalk only needs a shallow pit of 380 mm – or it can even
be installed on top of the existing floor. All that is then needed
are two ramps, one at each end. This makes it possible for the
iwalk to be installed and removed quickly to deal with temporary
traffic needs or moved from one side of a building to another for
renovation work.
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New Construction
We offer the most comprehensive range of mobility products. All our imported elevators from Germany, China and Korea come
Right from the Elevators capable of serving high, medium with the option of being supplied with regenerative drives. More
or low rise buildings, Escalators that rise up to twenty and more of our products are being awarded VDI 4707 class
stories to Moving walks that can be easily retrofitted onto A ratings for energy efficiency. Quality is guaranteed – as the
existing corridors. only global manufacturer to produce our escalator and moving
walk trusses in house, we have total control over the production
From your very first sales enquiry to the provision of post
process, leading to fewer defects and improved reliability over
installation servicing of our products, we aim to ensure that
the long-term.
your experience of working with us on any new construction
project is as convenient and seamless as possible. Our collection of references and case studies from previous
satisfied customers provide reassurance that you’re in safe
However complex the project, you can be sure that you are
hands. And, with our rigorous commitment to guaranteeing the
dealing with qualified engineers. Attentive Sales Engineers
safety of our products and all those who come into contact with
will tailored solutions to meet your exact requirements, helping
them, you can be sure that people are in safe hands in every
you conduct traffic simulations to identify the most suitable
location we operate in.
products and solutions for moving people around your
buildings smoothly, safely and efficiently.
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Innovative Modernisation and Renewal Solutions
Even without full scale replacement, building owners can
minimise service disruption, improve performance, and extend
the useful life of their elevator system
Modernisation with ThyssenKrupp gives you the freedom We have specifically designed our modernisation solutions to
to combine packages and products that bring you the latest help you achieve sustainable efficiency in your building. The
technology at a pace that fits your budget irrespective of most advanced technologies in our power systems (controller,
who manufactured your existing elevator system. With our machine, drive) and door operation can significantly improve the
modernisation solutions you can upgrade to greater reliability, traffic handling capacity and energy efficiency of your existing
comfort, efficiency, code compliance and safety. elevator system.
One of the biggest benefits of our modernisation solutions is Furthermore, our modernisation solutions give you the
that you can retain the base structural components of your opportunity to combine fashion, function and compliance,
existing system while we provide the latest technological and regardless of the age of your equipment. We also provide
aesthetic standards. It is the most comprehensive approach customised renewal solutions which are designed to meet your
short of full scale replacement. aesthetic needs and enhance the value of your building.
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Coverage you can count on
Our rigorous approach is underpinned by a robust
support network
We are capable of serving more than The right tools for the job Call Centre
80% of India’s cities with over one To meet the high standards of our Our call centre provides services in
million people through our wholly installation quality checklist and our India’s 12 most widely spoken languages.
owned service network. Prescriptive Maintenance approach, Callouts are handled systematically via
each technician is equipped with his own a case tracking function to ensure timely
Our skilled and helpful engineers come standardised tool kit . responses 24 hours a day, 7 days per
to work each day with one goal: providing week. All this is available via our toll-free
Customer satisfaction surveys
solutions to help our customers keep number: 1800 102 8500.
When it comes to judging our
people moving from one place to the next,
performance, we like to ask our Customer Service Centre (CSC)
smoothly and safely. Their performance
customers for their opinion. Customer Our ISO9001 certified Customer
is facilitated by a strong support network:
feedback on quality is systematically Service Centre provides a variety of
VIEW solicited for each unit and corrective support services to our frontline staff,
We understand that the safe and actions taken to ensure customer including contract engineering, quality
reliable operation of your elevators and expectations are met before handover control and spare parts inventory
escalators is critical to your building. of every unit. management. A First In, First Out
That’s why ThyssenKrupp Elevator (FIFO) system for spares ensures the
Each Prescriptive Maintenance visit
constantly tracks service delivery using longest warranty period possible for
gets logged into VIEW and 10% of the
a real time field operations system, spares shipped to customers. More than
customers are randomly selected to
VIEW. It’s the centralised IT platform that 7,000 component types are held, of
take part in our customer satisfaction
helps connect our people around shared which 5,000 are fast-moving, meaning
survey. Our average performance to date
information, track the things that matter customers experience minimal downtime
shows almost 80% of customers rating
most to our customers, generate custom before parts are replaced.
themselves as either Satisfied or Very
reports and take proactive measures to
Satisfied.
keep your equipment safe and reliable.
Spare parts
ELEVATE
In addition to the spares held at our
We are the only lift company in India to
main depot in our Customer Service
use the independent,industry-accepted
Centre (CSC), each zone has its own
elevator traffic analysis and simulation
store of spare parts, replenished by CSC,
software, ELEVATE, to create best-fit
to ensure minimal downtown in case of
solutions according to the customers’
repairs. Each depot carries 2,500 of the
lift service level requirements and budget
most commonly required component
limitations. Used by India’s best-known
types of which 800 are fast moving items.
consultants, it sets the benchmark for the
proprietary software of other suppliers. International Technical Services (ITS)
ITS is a unique and dedicated technical
Quality control policies
support, training, repair and R&D centre
Our quality control policies ensure that
for ThyssenKrupp Elevator. ITS Asia
duties and responsibilities are clearly
Pacific, located in Shanghai (China), is
defined with compliance to the policy
part of a global network consisting of
audited at regular intervals.
ITS Americas and ITS Europe, providing
An installation quality checklist global expertise and 24/7 real-time
ensures the highest level of installation support to our engineers and technicians
quality before handover to customers. when difficult technical challenges arise.
This involves mini-audits at five key
milestones for each installed unit.
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Our branch and service network
We are one of the leading Industry players in the Indian market,
with a wide network of 27 Branches and 54 Service Response
Centres covering all major regions.
North Zone:
6 Branches
Chandigarh
New Delhi
Gurgaon Noida
East Zone:
Jaipur 5 Branches
Lucknow
Guwahati
Patna
Jamshedpur
Indore Kolkata
Surat Chhattisgarh
Nagpur
Bhubaneswar West Zone:
Mumbai 4 Branches
Navi Mumbai
Mumbai Zone:
Pune
3 Branches
Hyderabad
Goa
Bangalore South Zone 2:
Chennai 5 Branches
Mangalore
Mysore
Calicut
Coimbatore
Cochin
South Zone 1:
4 Branches
Agartala, Agra, Ahmedabad, Akola, Allahabad, Amravati, Aurangabad, Belgaum, Bhilai, Bhopal, Bokaro, Chandrapur,
Cuttack, Davangere, Dehradun, Durgapur, Erode, Gwalior, Hubli, Jabalpur, Jammu, Kannur, Kanpur, Karur, Karwar,
Kolhapur, Kottayam, Ludhiana, Madurai, Rameshwaram, Nashik, Palghat, Pondicherry, Raipur, Rajkot, Ranchi, Salem,
Satna, Sikkim, Siliguri, Solan, Surat, Tanjore, Tirpur, Tirunelveli, Tirupati, Trichy, Thrissur, Trivendrum, Udupi, Vadodara,
Varanasi, Vijayawada, Vizag
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ThyssenKrupp Elevator (India) Pvt. Ltd.
www.thyssenkrupp-elevator.co.in
Toll free number: 1800 102 8500
Head Office
1007, Windfall, Sahar Plaza
J.B. Nagar, Andheri (E)
Mumbai, Maharashtra - 400059
Phone: +91-22-40429429
Fax: +91-22-40429430