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Date).
A REVIEW OF FACILITIES MANAGEMENT AT TWO
HIGHER EDUCATION INSTITUTIONS IN GAUTENG:
A COMPARATIVE CASE STUDY

BY

STEVEN JAMES MOLLOY

A Dissertation Submitted in Full Fulfilment of the Degree of

MASTER OF ENGINEERING

(ENGINEERING MANAGEMENT)

IN THE

FACULTY OF ENGINEERING AND THE BUILT ENVIRONMENT

UNIVERSITY OF JOHANNESBURG

JOHANNESBURG

SUPERVISOR: PROF J.H.C. PRETORIUS

DATE: 23 June 2016

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10&0#1/. % 1%4&0 #3* 8 0&!-433#-10 @ 9 5J (J :

This study is being conducted for a Master’s Dissertation in Engineering Management. It will focus on
the Facilities Management (FM) structure at two university institutions in Gauteng which represents
the economic hub of South Africa (SA), generating 33% of the SA Gross Domestic Product while its
land area represents only 1.4% of the total SA land area. The pressure on Gauteng Universities is
therefore extremely high, and hence the need for improving FM.

Problem Statement

Facilities Management (FM) at Tertiary Institutions is often regarded as a secondary function which
supports the primary functions of teaching and research. However, FM consumes vast amounts of
resources in the form of staffing and money to operate an extensive range of buildings, laboratories
and sports facilities. As per the study conducted by Pitt and Hinks, FM is viewed as an area for cost
containment rather than a tool for achieving strategic growth.

Therefore there exists a great urgency within Tertiary institutions, especially Universities, to transform
and adapt their FM structures to achieve strategic goals such as:

• Growth in Student Numbers, Changes in Programmes

• Lecture venues and research facilities
• Strategic Initiatives to the primary functions of teaching and research

The overall study design will involve a questionnaire and interviews with key role players at each
university for the data collection of the research project indicated above.

! &
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Title: A REVIEW OF THE STRUCTURE OF FACILITIES MANAGEMENT AT GAUTENG

UNIVERSITIES

University of Johannesburg, FEBE, Masters in Engineering Management

Investigator: Steven Molloy

Supervisors: Prof Jan Harm Pretorius

1. Main purpose of this study:

This study will focus on the Facilities Management (FM) structure at two university institutions in
Gauteng which represents the economic hub of South Africa (SA), generating 33% of the SA Gross
Domestic Product while the land area represent 1.4% of the total SA land area. The pressure
therefore on Gauteng Universities is extremely high, and hence the need to improve the efficiency
and structure of FM.

This study will aim at developing a greater understanding of the following 5 FM Service Areas which
represent the core services at the Universities:

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Within the above FM Service Areas, the following key structural aspects will be investigated:

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The overall study design requires data collection via a questionnaire and interviews with 5-7 key role
players at each university.
2. Confidentiality:

I understand that the information provided by this study may be used for research purposes, including
publications in research journals. All individual information will be coded and at no time will my
personal identity be revealed.

3. Voluntary Participation:

The purpose of the study has been explained to me. I understand that participation in this study is
voluntary and refusal to participate will involve no penalty or loss of benefits to which I am otherwise
entitled. I may terminate my participation at any time I choose, without penalty. I understand that I
may withdraw from participation at any point in the study with no penalty.

4. Benefits of Participation:

The benefits of participating in this study are to further research only. The University of Johannesburg
will not receive any financial gain to conduct this study. My participation will make a contribution to
support and assist in the improvement of FM. The objective is for FM Practitioners at Universities to
benefit from the findings and analysis of the FM structure.

5. Remuneration: I understand that I will not receive money or any other reward for participation.

In acknowledgement of informed consent please place your signature here: _______________

Date: ______________________2015 (<Please fill in the date)

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Notes of Rating

5 (Excellent): Exceeds all objectives and standards by constantly delivering exceptional performance.
Excellent feedback from both internal and external stakeholders,
4 (Very Good): Performance in many areas noticeably ahead of expectation as per feedback from both
internal and external stakeholders.
3 (Standard): Performance meets the required levels of expectations as per feedback from both internal
and external stakeholders.
2 (Below Standard) Performance in some areas below expectations as per as per feedback from both
internal and external stakeholders.
1 (Poor): Unacceptably poor performance. Significant underachievement against expectations as per
feedback from both internal and external stakeholders.