HEBER INSTITUTE OF MANAGEMENT STUDIES

BISHOPHEBERCOLLEGE (Autonomous),
Tiruchirappalli – 620 017
INTERNAL TEST – I (SET A – With Key)
I MBA Human Resource Management Course Code: P16MS209
Duration: 2 Hrs. Max.Marks:60.
SECTION - A (40x0.5=20 marks)
1. A _____________ is something which is offered to customers to satisfy their needs or
wants. A. process. B. price. C. promotion. D. product
2. Production is the process by which raw materials and other inputs are converted in to
______________. A. finished product. B. services. C. satisfaction. D. loyalty
3. The function of _______________ involves the decision when, what,how, and why to
produce goods. A. production planning. B. production control. C. method analysis.
D. quality control.
4. The contribution of Taylor includes_________. A. economies in production. B.
quality control charts. C. scientific management. D. control charts.
5. Measurements taken at various points in the transformation process for control
purposes are called:
A. plans
B. directions
C. controls
D. feedback
6. Budgeting, analysis of investment proposals, and provision of funds are activities
associated with the _______ function.
A. operation
B. marketing
C. purchasing
D. finance
7. Manufacturing work sent to other countries is called:
A. downsized
B. outsourced
C. internationalization
D. vertical integration
8. Product design and process selection are examples of _______ decisions.
A. financial
B. tactical
C. system design
D. system operation
9. The responsibilities of the operations manager are:
A. planning, organizing, staffing, procuring, and reviewing
B. planning, organizing, staffing, directing, and controlling
C. forecasting, designing, planning, organizing, and controlling
D. forecasting, designing, operating, procuring, and reviewing
10. The process of comparing outputs to previously established standards to
determine if corrective action is needed is called:
A. planning
B. directing
C. controlling
D. budgeting
11. 11) Grouping together of like machines in one department is in _______ layout. A.
product. B. process. C. group. D. parallel.
12. 18. Product layout is also called as ________ layout. A. line B. cellular. C. process. D.
functional.
13. Workshop, tools rooms and machine shop is included in which of the following
facilities?
A)Additional facilities B)Support facilities C)Employee utilities D)Production
facilities
14. A……..is a visual representation of a process showing the various steps.
A)Flow chart B)Histogram C)Pareto Analysis D)Check sheet
15. Which of the following quality control tools helps in pin-pointing the exact points at
which errors have crept in?
A)Flow chart B)Histogram C)Control Charts D)Check sheet
16. _________decides the tasks, milestones, and deliverables of the project.
A)Programmer B)Designer C)Project manager D)Business Analyst
17. __________________ involves understanding the scope and various processes in a
project cycle.
A)Project management B)Process management C)TQM D)Program management
18. ________________ helps in production management by developing an overall plan.
A) Aggregate planning B)Business plan C)Marketing plan D)Architectural plan
19. Aggregate planning is the primary responsibility of the _______________ department.
A) Accounting B)Finance C)Operations D)Human Resources
20. _______________ and _______________ are the two well-known methods of make or
buy decisions
A)Matching demand, level capacity B)Forecasting demand,matching demand
C)Dispatching, expediting D)Estimating,routing
21. 21) Effective capacity is influenced by all of the following factors
EXCEPT A)Facilities B)Product mix C) Processes D) Operations
22. ___________ may be defined as the ratio between output and input. A. Production. B.
Productivity. C. Batch production. D. Job production. ANSWER: B
23. ___________ is the ratio of available goods and services to the potential resources of
the community or the country. A. Purchasing power. B. Simulation. C. Productivity. D.
Demography. ANSWER: A
24. ___________ is the third step in the production planning and control. A. Routing. B.
Scheduling. C. Expediting. D. Dispatching. ANSWER: D
25. __________ in the production planning and control is checking of work and taking
corrective steps to ensure that each piece of work is completed at the right time. A.
Expediting. B. Dispatching. C. Routing. D. Scheduling. ANSWER: A
26. Production planning starts with ____________. A. scheduling. B. routing. C.
dispatching. D. expediting. ANSWER: B
27. JIT refers to ___________
A) jump in time B) judge in time C) just in time D) job in time
28. _____________ sets the quantity of each end item to be completed each week of the
short range planning.
A) master production schedule B) quarter schedule C) weekly schedule
D) basic production schedule
29. _____ are materials held at various locations in a production system.
A) Store B) Godown C) Inventories D) Yard
 30. ________ at every stage is necessary to derive competitive advantage.
A) Controlling B) Coordinating C) Tasking D) Optimisation
31. 31 In a …………. Layout all machines or process of the same type are grouped
together. A) Fixed position B) Factory C) Process D) Product
32. Productivity can be improved by __________. A. increasing inputs while holding
outputs steady. B. decreasing outputs while holding inputs steady. C. increasing
inputs and outputs in the same proportion. D. decreasing inputs while holding
outputs steady.
33. In which type of production system the unit cost of production is low? A. Combined
production B. Continuous production. C. Intermittent production. D. Custom
production.
34. In intermittent manufacturing system the goods are produced for __________. A.
storing. B. processing. C. order. D. own consumption. ANSWER: C
35. Operational information is needed for
A)Day to day operations B)Meet government requirements

C)Long range planning D)Short range planning

36. Decision support systems are used by
A)Line managers. B)Top-level managers. C)Middle level managers.
D)System users
37. Decision support systems are essential for
A)Day–to-day operation of an organization.
B)Providing statutory information.
C)Top level strategic decision making.
D)Ensuring that organizations are profitable.
38. Decision support systems are used for
A)Management decision making B)Providing tactical information to management
C)Providing strategic information to management
D)Better operation of an organization
39. In the product life cycle what is the correct order of the main phases?
A) Maturity, Growth, Saturation, Decline
B) Growth, Maturity, Saturation, Decline
C) Growth, Saturation, Growth, Decline
D) Maturity, Saturation, Growth, Decline
40. Which of the following is the correct cycle for the implementation of a Six Sigma
quality improvement programme?
A) Design, Monitor, Analyse, Control, Improve
B) Define, Measure, Analyse, Improve, Control
C) Design, Measure, Control, Improve, Analyse
D) Define, Measure, Improve, Analyse, Control

SECTION - B (4X5=20Marks)
Answer all the questions:
41) (a) Elaborate the importance of production function.
Or
(b) Differentiate between manufacturing and service system.
42) (a) Explain the factors affecting forecasting.
Or
(b) Discuss in detail on 5S.

43) (a) List and explain the steps of strategy formulation.

Or
(b) Explain the steps in new product development.

44) (a) List and explain pure and mixed strategies of aggregate planning.
Or
(b) Discuss the overview of JIT with suitable example.

SECTION - C (2X10=20Marks)
Answer any two questions:

45) JIT AND INDIA

Indian Institute of Materials Management (IIMM) is a forum for purchase and materials related
employees and they have frequent meetings, seminars and annual conventions to share knowledge.

In one of their annual conventions the topic was implementation of JIT for competitive advantages.
Leading personalities of the Indian industries talked lots of positive points and benefits due to the JIT
purchase and JIT manufacturing methods. Many presented calculations and statistics of savings in
costs and time and how it helps in reduce the price of the end products and hence competitive
advantage. Most of the audience were impressed about the theory and thought of practical
application in their respective companies. However, few of the executive participants were more
worried about practice and less interested in idealistic theories.

One Mr. JItendra Joshi of LML’s Bangalore office was impressed. He has been arranging Engine Block
castings, tyre tube sets, machined components, speedometers etc from southern region to LML,
Kanpur Unit. He has 15 years’ of experience in facing lots of problems in arranging the long distance
supplies. He mustered courage to get up and ask few questions against the JIT and summary of
question to Mr. Sudhakar (the speaker) were as follows:

Mr. Joshi said JIT cannot be fully implement able in Indian conditions due to following genuine
constraints.

(a) The inter-state disputes like ‘Kaveri Dispute’, “Border disputes’ at times disturb the
arrangements.
(b) On and off terrorism, political agitatations, holidays due to local, regional and national leaders’
deaths also disturb work environment.
(c) Spread of vendors all over India and vastness of coverage do not enable to know correct
position of WIP of vendors.
(d) Transport bottlenecks, heavy rains, floods (coastal areas), workers’ strikes cause anxiety and
worry.
(e) Partnership problems, financial and quality constraints are not easily attended or solved.
These questions were like a mini speech on anti JIT and the atmosphere in the auditorium got charged
up Mr. Sudhakar, the speaker, gave half hearted replies to questions for which Mr. Joshi and his friends
were not satisfied. Finally Mr. Sudhakar said:

“The system which operate successfully in Japan may not work equally well in other countries.” Only
when Mr. Joshi took his seat as he felt he has made his clear on practical problems than merely going
through the theory. Suddenly he seems to have won the admiration of the gathering.

Prof. Rao who was chairman of the technical session gave his concluding remarks. He appreciated the
ideology of JIT but advised executives to take it up step by step and ensure pragmatic views and do
not overdepend on JIT to fail. This he told as Indian Industrial Environment is yet to mature to take
care of JIT systems in totality.

QUESTIONS

1. Explain why JIT purchase works well in the developing countries

2. Do you agree with Mr. Joshi’s views on constraints to JIT? Explain the correct problems in
northern and eastern India.
3. Write how you feel the JIT systems can be adopted in India with an example.

46) Explain the determinants of demand, demand patterns and measurement of demand
forecast error in detail.

47) Describe in detail the steps in selection of location models and also discuss the types of
facility layout.