Contents

Prologue 01

Data Acquisition 06

Data Warehousing and Communication Network 10

D.
NA
Secure Document Production 16

LT
NTL

DR

S
A

E
TE I Software Development & Integration 18
CHNOLOG

Quality Assurance at NADRA 20

Customer Relationship Management 22

Project Management & Implementation 24

Multi-Biometric e-Passport 26

Automated Border Control 30

« Integrated Solution for Multi-Biometric Identity Cards 32
e-Vehicle Management Systems 36

Online e-Transaction KIOSK 40

Driver’s License With RFID 46

Verisys 50

Address Library 52

NADRA
PAKISTAN
Machine Readable Seafarer Identity Document 54
Multi-Biometric Access Control System 56
Biometric Attendance Control System 60

E-Balloting Solution 64
Online Testing Solution 68
Recognition 70

Introduction
Profound Commitment
National Database & Registration Authority (NADRA) set out on the
journey of Civil Registration of all Pakistanis in March 2000, and in a
short span of time NADRA’s team indigenously created a state-of-the-
art centralized Data Warehouse, Network Infrastructure and
Interactive Data Acquisition Systems to issue secure Computerized
National Identity Cards (CNIC). With the introduction of this new fool-
proof, comprehensive and highly sophisticated computerized system,
NADRA has been successful in reducing the identity theft to a bare
minimum.
NADRA has become one of the leading organizations in the IT
industry and is well recognized internationally. Systematic and
focused Research and Development approach has enabled NADRA
Introduction
NADRA is uniquely positioned to offer IT solutions and services which
are designed keeping respective national, social and cultural factors
in mind to provide tailor-made solutions for any country. It has also
gained a significant achievement in designing, developing and
implementing Civil Registration System encompassing Birth,
Marriage, Death & Divorce events, Identity Cards, e-Passport, Border
Control and Homeland Security Services.
Today, NADRA has one of the largest centralized databases of the
world, which remains a dream for any developing country; only the
developed nations can afford a huge, precise and comprehensive
database system. Credit goes to the highly professional and
dedicated team of NADRA which has done its job in most cost
effective & professional manner.
NADRA proudly employs a highly skilled workforce of more than
11,000 technical and management personnel, who contributed to
register more than 92 million citizens and printed more than 62 million
Computerized National Identity Cards till February 2008. To achieve
this gigantic landmark NADRA has developed 365 Multi-biometric
Interactive Registration Centers and deployed 189 mobile vans to
register citizens living in far-flung areas, with a motive to provide
quality service and comfort.
To cater the huge influx of data, NADRA has developed state-of-the-
art Data Warehouse, equipped with mid to high range servers of
multiple world leading hardware vendors. The Data Warehouse has
18 MMIPS processing power, storage capacity of 60 TB, Automated
Fingerprint Identification System (AFIS) of 16.5 million matches per
second and a Facial Recognition Engine (2nd world largest facial
www.nadra.gov.pk 01
 Introduction
Introduction

Satellite & terrestrial frame relay links which are fully meshed and With the vision to achieve new standards as an IT solution provider,
provide redundancy for continuous communication & operation. NADRA took on the initiative to provide following services & solutions:
Services
During this short span of time, NADRA has gained significant
international recognition. ID World, organizers of the ID Card & Data Warehousing & Data Center
Electronic Passport Forum have ranked NADRA as one of the World’s Network Infrastructure Development
Top 50 Suppliers of e-Passport Technology and Top 16 System Project Management
Integrators for three (03) years running. This selection was made on Disaster Recovery & Backups
the basis of performance and cost effectiveness of the solutions Data Acquisition
developed and implemented by NADRA. Software Integration & Development

At the same time, introduction of NADRA has helped a great deal, not Solutions
only to verify the legitimacy of credentials of Pakistani Citizens but Identity Card Personalization
Expertise Multi-biometric e-Passport
e-Driver’s License
Over the years, NADRA has acquired extensive experience through e-Vehicle Identification and Monitoring
various phases of the multiple projects. Rarely has there been a
e-Easy Pass (e-Tolling & e-Fuel Dispensing)
moment when the process of learning and expansion slowed down.
Multi-biometric Border Control
NADRA has been a “Learning Organization” in its true sense. The
Arm’s License
Access Control (Facial, Iris, Finger print)
Establish interactive data acquisition centers
Kiosk – Electronic Point-of-Sale (PoS)
Develop and manage most sophisticated data warehouse
e-Commerce Platforms
Setup ISO certified secure document production facility
Design, develop and implement enterprise level Software
Setup secure local and wide area networks
Manage projects of various sizes and Complexities

www.nadra.gov.pk 04

NSRC
NADRA SWIFT
REGISTRATION CENTER
Data Acquisition & Enrollment
Interactive Data Capture
It is a known fact world wide that process of registration is very
cumbersome and citizens face many difficulties. In November 2001,
NADRA established Multi-biometric Interactive Registration Centers
in order to improve data quality and to provide hassle free service to
citizen’s of Pakistan.
The Multi-biometric Interactive Registration Centers were designed
as a one widow solution which made good use of latest data
enrollment technology to gather data directly from the applicants
thereby eliminating erroneous data processing. The interactive data
capturing not only uses customized software for on-the-spot data
entry, but also employs a software that captures an individual’s
photograph as per ICAO standards and biometric technology to
capture fingerprints.
Data Acquisition & Enrollment
The data gathered at the acquisition centers is sent directly to the Data
Warehouse for processing and finally to printing of secured
Multi-biometric Interactive Registration Centers
NADRA commenced the operation of the first Multi-biometric
Interactive Registration Centers in November 2001 and since then it
has established over 365 customer contact points all over the country
in urban, sub-urban & rural locations. These centers are conveniently
located at the centre of towns and are managed by a team of highly
trained and skilled professionals, who help in guiding applicants
through the process of registration.
The process itself is subdivided into sections placed in order to
capture required information and data attributes deemed necessary
to issue identity documents and fulfill the requirements of the system.
These Registration Centers are integrated with a centrally managed
system that enables checks and stringent verification methods to
authenticate users at the back end while facilitating applicants at the
front desks. Registration of approximately 30 to 40 thousand citizens
is being done daily through these registration centers.
www.nadra.gov.pk 06

Mobile Multi-biometric Interactive Registration Centers
It was not an easy task to register 160 million population spread
geographically, and living from cities to hill trains, having no access to
static registration centers. To overcome, NADRA introduced Mobile
Multi-biometric Interactive registration centers and equipped vehicles
with latest enrollment stations to cover far-flung areas. These centers
are also being used to register senior citizens and patients.
Civil Registration Management System
NADRA also successfully implemented Civil Registration
Management System (CRMS) at the basic local government level.
Under this system citizens register their events of Birth, Marriage,
Death, and Divorce through Multi-biometric Interactive application
which is integrated with central data warehouse. These statistics are
vital for planning purposes and providing an insight to government
and non-government organizations.
Data Acquisition & Enrollment
Form Based
NADRA has gained a considerable expertise in data acquisition over a
period of time and successfully completed multiple projects of this
nature namely Electoral Project (Year 2001 – registered 78 million
voters), Form based CNIC registration (Year 2000 – enrolled 36
million citizens), The world Bank Livelihood Cash Grant and Housing
Project (Year 2005 – registered 1.2 million victims) so on an so forth.
Form-based data collection is a hybrid system. Manual forms are
used to fill in data, but unlike traditional setups, forms are scanned
using specialized high-speed scanners and stored as images on
servers.
A large team of data entry operators then uses customized software
applications to extract and transform the data to be loaded by data
warehouse to make it suitable for computerized processing. The
entire process of data entry is governed by a simple business process
developed at NADRA known as Double Data Entry System. This high
www.nadra.gov.pk 08
 Data Warehouse

It is also backed-up by heterogeneous operating systems, rational

databases designs, enterprise level applications, most sophisticated
ETL & Business Intelligence tools, Automated Fingerprint
Identification System (AFIS) of 16.5 million matches per second,
Facial Recognition Engine which has 2nd world largest facial ICAO
complaint image library, 18 MMIPS processing power, and 60

Data Warehouse Applications

All the applications running in data warehouse are designed and
developed in-house, which caters for all needs of automated
processing, personalization and verification with minimum human
intervention. Some of the data warehouse applications are:

Extraction, transformation and loading (ETL)

Data Warehouse
Infrastructure
NADRA has established state-of-the-art multi-temperature national
data warehouse to cater the influx of huge data. This central
repository stores demographic and geographic data of the citizen and
processes applicant’s records for the issuance of multiple secure
documents after exhaustive verification through automated biometric
facial/fingerprint recognition and verification systems.
processes and routines
Multi-biometric engines and systems integration
Disaster recovery and replication module
Phonetics – probably the fastest search engine
which searches on the basis of names
Family Identification – provide vertical and
horizontal family linkages
Registration Tracking – tracks applicant’s application
through-out the life cycle of processing
Verisys – web based verification system

This facility is developed and managed by NADRA’s own

professionals and is equipped with mid-to-high grade servers from
leading vendors namely IBM, HP, Dell, NCR, Teradata, Compac etc.

www.nadra.gov.pk 10

Business Intelligence
NADRA has capability to Provide demographical statistics to federal,
provincial, district and local government with the help of very
sophisticated and robust Decision Support and Business Intelligence
System which on a single click generates multi-dimensional view of
data stored in data warehouse with drill-down facility.
It provides information with regards to multiple attributes captured at
the time of data entry namely disability, qualification, profession,
education, marital status, residential information, skill, employment,
etc. This facility not only helps decision makers in the government but
is also found helpful for NGOs and donor agencies in the national
disaster and natural calamity like the earthquake of 8th October 2005.
Data Warehouse
Verification Services
To verify the issued CNIC or any secured document issued by NADRA
and avoid any fraudulent activities, national data warehouse is
providing verification service through Verisys application, which is an
authentication platform to provide online verifications of Pakistani
citizens to the government, private and corporate sectors for bringing
in transparency, validation, elimination of fraud & forgery.
www.nadra.gov.pk 12

An insight about the network is as follows:
Data Communication Network
A highly secure, reliable, scalable and mission critical local area
network (LAN) and wide area network (WAN) was established to
ensure the smooth flow of data between 500+ interactive registration
centers and data warehouse. This network is spread all over the
country with 8 major nodes connected to each other via DVB-RCS2,
VSAT Satellite & terrestrial frame Relay links which are fully meshed
and provide redundancy for continuous communication & operation.
It is equipped with high-to-mid end servers, devices and equipment
from multiple vendors. The team of NADRA professionals is
managing this huge and complex network on its own by ensuring high
security, reliability and 99.99% availability.
Data Communication Network
8 interconnected sites
Sites are connected via a 2MB TDMA DAMA fully meshed satellite link as well
as multiple terrestrial fibre optic DXX links and E1 fiber streams
Satellite space segment scalable up to 16 Mbps
Frame relay is the primary WAN protocol on both satellites as well as on
terrestrial segments
OSPF over TCP/IP is the primary communication protocol from end-to-end
Remote sites are connected by a hybrid of ADSL modem links, Dial-up links
using RAC 8000 and Remote Annexure, HTTP/SSL and IPSEC VPN’s over
the internet
VoIP is handled by a network of Meridian 1C exchanges between all eight sites
Capacity to expand up to 20,000 satellite nodes and is infinitely scalable on
the terrestrial segment
Currently have over 10,000 computers on the main network
Protected by connectivity 1600/1500 state full firewall, and in addition all
communication is encrypted using 3DES 128 bit encryption
Connectivity is established using Nortel Passport 7480, 6640, ASN routers, Cisco
3725, Accelar 1100 L3 Switches and Nortel Dasa SkyWan IDU 5000 & 2500, and
ODU of 40 Watt
Network Management is performed using HP open View, Concord e-Healt,
Network Instruments for protocol analysis
Capability to provide high performance Video conferencing using DVB-RCS,
ISDN lines as well as IP based video conferencing
Entirely managed and maintained by NADRA’s staff
www.nadra.gov.pk 14
 Secure Document Production

The same facility has the capacity to produce secure documents

using different substrates namely Teslin, Paper, PVC, Polycarbonate,
Magnetic, and Scratch cards.

While producing any secure documents NADRA applies multiple

security features ranging from security lines, water marks, micro-text,
micro-lines, guilloche patterns, rainbow printing, UV duplex printing,

Customized Solution
NADRA provides customized personalization and printing solutions
according to the needs of the clients. In a short span of time NADRA
has gained significant achievements in producing secure documents.

The secure document production is classified into the

Secure Document Production following components:
For the personalization and printing of secured documents, NADRA
has established most sophisticated ISO-certified secure document Choice of substrate
production facility, capable of producing 65,000 to 100,000 cards per Types and quality of the binding adhesive
day. Overt and covert security features
Type and quality of holograms
The facility is equipped with state-of-the-art full duplex, auto Technology selection for personalization
document feeder, 25-30 sheets per hour/machine (21 cards per
sheet) digital printers customized for Teslin printing, special high
speed roll-based dual-sided Lamination machine using holographic
and plain laminate, high pressure hydraulic die-cutting machine and
automated mailing machine.

ISO certified Quality Assurance Laboratory has also been setup for
CNIC testing. Chemical (long and short-term chemical test in
chemical & acid solution) and physical tests (namely peel strength,

www.nadra.gov.pk 16
 Software Development & Integration

Governments but also has deployed & implemented all in-house

software for Data Warehouse, Data Acquisition Centers, Production
Facility and Public Services Department.

The core areas of technology in which NADRA has

specialized are:
Radio Frequency Identification Devices
(RFID – R&D & Integration)
Facial Recognition (R&D & Integration)
Automated Fingerprint Identification
Systems (AFIS - R&D & Integration)
General Packet Radio Service (GPRS)
Short Message Service (SMS)
Software Development & Integration
NADRA proudly employs a highly skilled technical workforce and in a
short span of time has become one of the leading organizations in the
IT industry. Our systematic and unique approach of software
development and integration has positioned us to offer tailor-made IT
solutions and services as per the client requirements considering
respective national, social and cultural factors in mind.

At NADRA explicit and emphasized consideration is given to security,

transparency, flexibility, scalability, and efficiency while designing and
developing any enterprise software/solution architecture.

NADRA not only is providing IT services to its external clients namely

The World Bank, The Asian Development Bank, UNHCR, Passport &
Immigration Department Pakistan, Bangladesh Road Transport
Authority, Kenyan Immigration and Passport Department,

www.nadra.gov.pk 18
 Software Development & Integration

The key areas of expertise with regards to programming Some of the key developments undertaken are:
languages, solutions and tools are: Identity Card Personalization
Civil Registration Systems
Business
Languages Databases Solutions Multi-biometric e-Passport
Intelligence

Java Oracle ERP Cognos e-Driver’s License

e-Vehicle Identification and Monitoring
C++ Teradata Workflow Microstrategy
e-Easy Pass (e-Tolling & e-Fuel Dispensing)
C Sybase Business Objects
Multi-biometric Border Control
.Net DB2 Hyperion
Arm’s License
Visual Basic PostgreSQL
Access Control (Facial, Iris, Finger Print)
WAP MS SQL
Biometric Attendance System
XML/XSL Kiosk – Electronic Point-of-Sale (PoS)
SOAP e-Commerce Platforms
JSP Census Applications
Data Warehouse ETL Applications
ASP

NADRA also specializes in the area of cryptography and

encryption using codes and cipher algorithms IDEA, RC2,
RC5, CAST and Skipjack:

Public Key Infrastructure (PKI)

Triple Data Encryption Standard (3DES)
Digital Signatures (DS)
ORSA (Public Key Cryptography)

www.nadra.gov.pk 20
 Quality Assurance

Quality Assurance standards implemented at NADRA are based on

ISO, IEEE and CMMI guidelines. It helps the organization in reducing
cycle times for product completion and delivery, giving the customers
a relative advantage over other competitors.
NADRA use state-of-the-art testing analysis tools & techniques for the
testing and documentation of the software solutions. Some of the
tools are:

Activity Total Used Discription

Configuration • Rational Clear For version

Management Case controlling &
change
• Microsoft Visual request
Source Safe management

Quality Assurance Defect

Reporting
• Mercury Test
Director Enterprise
For Internal
defects
Quality assurance and control is a key to success in today’s ever and Tracking Edition logging,
• Rational Clear Test Planning,
changing competitive IT environment. NADRA being the leader has Quest test case
developed strong QA processes in every department namely • Bugzilla repository
technology & development, projects, production, procurement and • Load Runner & report
• Requirement generations
NADRA holds following certifications: Manager
• Test Plan Manager
• Test Lab Manager
BS EN ISO 9001:2000 – Secured Document Production • Defect Manager
ISO 9001:2000 – QA of Software Solutions
CMMI Level II – Software Development The mission of QA is to enhance the quality of solutions & services
with less Total Cost of Ownership (TCO) and higher customer

www.nadra.gov.pk 22
 Customer Relationship Management

Features:
Three Contact Centers consists of 16 Seats each
Centralized complaints logging and resolution
Connected through state-of-the-art network
Powerful reporting and statistical engines
Real time monitoring of CSE and complaints
Dynamic inter-site routing
Interface with multiple departments and applications

Customer Relationship Management

In a registration process communication with the citizens is inevitable.
In order to provide better and quality services of international
recognition and to bridge the gap between citizens and organization
NADRA has established three distributed Contact Centers in
Islamabad, Lahore and Karachi with centralized control. They are
providing a one-window facility for any customer irrespective of Inbound and outbound services
geographical location.
The Contact Center also provides inbound and outbound services to
The Contact Center with a vision to facilitate the general public is its external clients ensuring high level of quality services and strict
providing online services through its event-action driven Customer compliance to service level agreements (SLA).
Relationship Management (CRM) application. It also acts as a

www.nadra.gov.pk 24
 Project Management & Implementation

The following are the key areas of expertise:

Management Services
PMI Standards ITIL V3 Standards
Integrations
Service Strategy
Management

Scope Management Service Design

Time Management Service Transition

Cost Management Service Operation

Continual Service
Project Management & Implementation Quality Management
Improvement
We at NADRA employ a structured as well as Agile project Human Resource
management approach for the project, using well established Management
methodologies tools & techniques for executing complex IT projects Communication
of large size and scale. Management

Risk Management
These methodologies are practically aligned to the PMBOK
methodology specified by the Project Management Institute (PMI), Procurement
Management
USA, & Information Technology Infrastructure Library (ITIL) set of
concepts and techniques for managing information technology (IT)
infrastructure, development, and operations. These methodologies &
techniques are modified and fine-tuned as per the project
requirements for an effective and timely delivery considering scope,
time, budget and quality.

The project management team functions under Project Management

www.nadra.gov.pk 26

Multi - Biometric e-Passport
In October 2004, NADRA enabled Pakistan to become one of the first
countries in the world to issue the Multi-biometric electronic passport
(e-Passport) after extensive Research and Development.
The e-Passport is computerized Identity Card (CNIC) centric and
complaint to ICAO standards. Its state-of-the-art overt and covert
security features on the data page supported by most sophisticated
backed technology and business logic which makes it one of the most
modern passports of this era. There have been more than 5 million
Some of its key features also include:
PKI – Public Key Infrastructure
RFID Chip
Biometric features namely Facial & Fingerprint
IPI- Invisible Personal ID
2D Barcode
Multi-Biometric e-Passport
Machine Readable Zone (MRZ)
Security Substrate and Laminate
Ultra Violet features
Micro Printing
Holograms
Watermark Paper
Security Ink
3 Color Intaglio Printing
Design Architecture
NADRA’s e-Passport solution is suitable for all types of e-Passport for
any country and incorporates the latest technology features and
standards which could also be customized as per client requirements.
It covers all phases in the production cycle namely data acquisition,
data flow management, data verification & identification, data
processing & transformation, data personalization & printing, data
quality assurance, distribution & issuing management, document
inventory management, document control, support & maintenance,
and management information systems. The solution guarantees
secure and absolute management of all the processes throughout the
lifecycle of e-passports and caters all types of applicants’ requests
namely fresh, renewal, update and cancellation.
It is scalable enough to process huge volumes of data considering
local rules & regulations. To ensure security of data transmission over
a network digital encryption is implemented and every event-action of
the end-user is being logged and can be tracked and monitored.
Some of the salient features include:
Designed with strict compliance to ICAO 9309, ISO 14443, ICAO
PKI ISO 8816-4,8, ICAO LDS
Global acceptance in terms of interpretability, functionality, and
security
www.nadra.gov.pk 28
 Multi-Biometric e-Passport

Designed and customized for any security mechanism namely

Passive Authentication, Active Authentication, Basic Access
Control (BAC) and/or Extended Access Control (EAC)
Computerized National Identity Card (CNIC) centric e-Passport

Integrated with state-of-the-art PKI & PKD structures

Interactive user friendly data acquisition system compliant with
relevant standards for capturing personal data, photo, thumb and

Real-time transformation of encrypted data over a secured

network from data acquisition center to processing and
Automated fingerprint Identification System (AFIS) 1:N matching
for fresh applicant and 1:1 matching in case of renewal to prevent
multiple issuance
Facial Recognition System is also employed for 1:1 verification
with photograph from the national data warehouse in order to
eliminate fraudulent photographs. It also checks the wanted list of
Police, Interpol and other law enforcement agencies Integrated with most authentic automated quality
The Passport has an embedded Radio Frequency Identification assurance system
Device (RFID) that prevents tampering. The chip contains a
colored photograph, 2 best fingerprint templates, 88 encrypted Most sophisticated delivery and tracking module
characters of the MRZ and a tracking number Highly reliable real time monitoring Management Information
The 2-D Bar code on the data page is encoded with the encrypted System (MIS)
data printed in the Machine Readable Zone (MRZ) and the
template of the best finger image (from a set of four fingers). This Over a short span of time, NADRA has developed expertise in
bar code can be used for 1:1 finger match at the delivery counter centralized and decentralized e-Passport solutions to incorporate any
and can also be a redundancy in case of network failure for feature as per clients’ specifications including integration of 4K, 8K,
32K, 64K, 72K RFID chip, Ghost Images, and LaTeX Screen printing.
Invisible printing of personal information on photograph using
Invisible Personal Identification (IPI) technology – visible through This strength of NADRA as a system integrator is also complemented
a specific optical lens by strategic partnerships with renowned organizations such as
Secured laminate, hologram and multiple overt & covert security Viisage, Sagem, JURA , OPSEC, Deleta etc.
features on the data page and booklet
Linked with booklet inventory monitoring and auditing system

www.nadra.gov.pk 30

Automated Border Control
Prevailing security concerns demand robust identification and
verification systems that allow authorities to be constantly vigilant and
thus prevent any kind of unlawful acts. To cater for the need of being
constantly vigilant, NADRA has developed Automated Border Control
(ABC) system which has greatly helped authorities in eradicating
illegal immigration and human trafficking.
The Automated Border Control System is fully automated immigration
control system linked with the central e-Passport server. It
authenticates e-Passport, identity and other travel documents by
performing on spot Facial Recognition and Fingerprint Identification
with utmost reliability and efficiency. It also keeps the record of
automated data verification, passenger travel history, flight
Automated Border Control
The Automated Border Control is fully equipped to perform these
major functions namely:
Optical reading and identification of travel documents
Identification of passenger through AFIS and Facial 1:1 match
Validation of PKI by reading MRZ and 2D Barcode PDF 417
Identification of passenger data and UV images
Matching with backlist and Exit Control List (ECL)
e-Gate Auto Immigration Solution
Immigration processes are getting extremely cumbersome day-in and
day-out because of the existing security situation and high turnover of
passengers at the borders.
In order to provide assistance to the border immigration authorities
and frequent travelers and returning residents of the country, NADRA
has developed state-of-the-art e-Gate, auto immigration solution. The
solution is available with all or any of the following biometric
technologies namely Iris, Facial and Fingerprints. It is capable of
performing immigration process automatically & absolutely without
human intervention. It also alarms authorities in case a holder
presents any forged document.
www.nadra.gov.pk 32
 Integrated Solution for Secure ID

The ID documents produced through NADRA’s CNIC centric-

integrated solution are Computerized National Identity Cards (CNIC),
National Identity Cards for Overseas Pakistanis (NICOP), Pakistan
Origin Cards (POC), Child Registration Certificate (CRC), e-

This competency of NADRA in developing secure ID integrated

solutions is achieved through continuous research and experience
attained after registering huge and geographically spread population
of 160 million of Pakistan. This experience has enabled NADRA to

Integrated Solution for Secure ID

One of the core competencies of NADRA is data acquisition,
personalization and designing, developing, implementing and
maintaining secure ID integrated solutions of enterprise-level
considering local regulations. Since March 2000, NADRA has
achieved a hallmark of registering over 92 million residents and non-
residents up till February 2008.

The system is seamlessly integrated with multiple applications,

databases, data marts, and data warehouse ensuring high standards
of functionality, efficiency and security. The architecture of the solution
is modular & scalable and covers all phases of product cycle namely
data acquisition, data flow management, data verification &
identification, data processing & transformation, data personalization
& printing, data quality assurance, distribution & issuing
management, document inventory management, document control,

www.nadra.gov.pk 34
 Integrated Solution for Secure ID

NADRA designed, implemented and maintained BS EN ISO NADRA provides integration services for all types of ID technologies
9001:2000 – Secured Document Production facility to handle this as per the clients’ requirement namely smart card, RFID cards, Java
huge issuance of secure ID documents. This facility has the capacity cards and microprocessor based cards. It can provide Secure ID
of producing 65,000 to 100,000 secure IDs per day. It can produce
secure documents using different substrates namely Teslin, Paper, Machine Readable Passports
PVC, Polycarbonate, Magnetic, Scratch and Smart cards and can National Identity Cards
apply multiple security features ranging from ghost images, latex ATM Cards
screen printing, security lines, water marks, micro-text, micro-lines, Credit Cards
guilloche patterns, rainbow printing, UV duplex printing, holograms Membership Cards
Security Systems
Health Cards Driving Licenses
The secure ID solution has the following features and can Personnel Cards
be customized as per client requirements: Access Cards
Senior Citizen Cards
Highly secure, reliable and integrated solution Welfare Benefit Cards
Exceptionally cohesive modular architecture State Licenses
Equipped with latest technology interfacing and integration Birth, Marriage, Divorce & Death Certificates
Extremely reliable, robust and scalable to handle high volumes
Efficient and quality support, availability and log term serviceability
Practically efficient and cost effective

www.nadra.gov.pk 36

General Process Flow:
e-Vehicle Management Systems
It is inevitable, due to growing security and safety issues, that like
individuals, vehicles should also be identified, mapped against its
owner and be tracked and monitored considering the privacy. It is
quite evident that all criminals use vehicles as their mean of transport
and to hit their desired targets. Taking this dilemma of security and
safety into consideration, NADRA has developed multiple “e-Vehicle
Management” systems as per the client requirements and needs.
It incorporates Radio Frequency Identification Device (RFID)
technology to identify vehicles approaching 'manned' & 'unmanned'
check-posts at entry/exit with real-time monitoring at the central
control room.
e-Vehicle Management Systems
The infrastructure required for this system will be RFID contact-less
chip issuance site, manned and/or un-manned check posts, mobile
check posts and control room
Vehicle will be issued RFID passive contact-less chip which will be
placed on vehicle’s windshield
RIFD contact-less chip will contain vehicle’s details, linked with the
owner’s details at the database level
The information stored in the RFID contact-less chip is encrypted
ensuring international standards of security
The check post will be equipped with cameras, RFID antennas, static
scanners and magnetic loops
Reading of pasted RFID contact-less chip/tag
Transmission of complete date & timestamp, vehicle information and
check post detail in real-time to the central control room
Monitor & generate route of vehicles at the check post
Broadcast messages and/or alerts to check post with regards to any
suspected vehicle
www.nadra.gov.pk 38
 Multi-Biometric e-Passport

a) Vehicle Identification and Monitoring System (VIMS):
This system can be deployed at country to city entry/exit points
Issuance of unique Vehicle Identification Number (VIN) embedded in
encrypted RFID contact-less chip
Monitoring of check posts Reporting and analysis
Traffic monitoring at certain check posts
Help in eradicating vehicle crimes
Easier for police to catch culprits
Culture of smuggled vehicles and vehicle tax evasion minimized
Vehicle tax collection increased and facilitated issuance
b) Vehicle Access Control System (VACS)
c) Vehicle e-Toll System (e-Toll):
This system can be deployed at toll plazas on motorways and/or highways
Real-time control, monitoring and management of all entry/exit points
Rechargeable credit mechanism
Smooth reconciliation of collected toll
Provide comfort to frequent travelers
Helped in saving time at entry/exit
Avoid standing in lines to obtain entry cards and toll payments
Easily configurable and modifiable
Real-time monitoring of toll plazas
Generate reports like financials and traffic turnover
Entry/exit management

This system can be deployed in secured premises/

building entry/exit points
Restricted access of vehicles to designated gates, levels and points
Configurable and modifiable as desired
Monitoring of entry/exit points and levels
Generate reports of visitors and staff vehicles
Check-in & check-out time management
Ensure security levels and access

www.nadra.gov.pk 40

NADRA KIOSK
e -Transaction Platform
Keeping afloat with new & upcoming trends worldwide; NADRA
launched its e-Commerce platform - NADRA Kiosk in October 2006.
The basic aim of this CNIC centric product was to facilitate all the
citizens of Pakistan for e-bill payments and e-transactions
. business or domestic transaction namely sale and purchase of
NADRA Kiosk has been developed to carry-out various day-to-day
transactions which involve payment of utility/telecom bills, purchase
of prepaid phone cards, disburses cash and acts as merchant bank.
For easy access of the citizens, 24 hours working Kiosks have been
deployed at various public places across the country especially in
congested and low income group areas. Now citizens do not have to
stand in long queues for their utility bill payments due to short banking
hours, hence enjoying time freedom round-the-clock.
KIOSK
Payments are made by inserting the cash directly into the Kiosk's cash
acceptor, after biometric identification from central data warehouse.
Once the cash is accepted, payment is immediately credited to
subscriber’s
account through encrypted secure network channel. Customers can
use NADRA Kiosk in English, Urdu or any other language. After
Services:
Bill Payments
Payments of all utility bills for instance gas, water, electricity and
telephone can be easily made using the Kiosk machines and
counters. All the bills are Consumer Number centric, which are
provided by the utility companies. Once the Consumer Number has
been mapped against a CNIC then all the subsequent bills are
automatically generated/ updated monthly.
Online Verification
Online verification of CNIC can be done through the Kiosk. This
feature can facilitate general public while verifying individuals in any
property, automobiles, ownership transfer, and/or hiring of
employees. The Kiosk prints an authentication slip bearing the
verification status and the CNIC number of the person to be verified.
This service helps in verifying suspicious personnel and detecting
forged CNIC, thus avoiding any fraudulent activities.
Telecom Scratch Cards
Scratch cards of different Telecom companies can also be purchased
through the Kiosk machine. Once the telecom company and the
www.nadra.gov.pk 42
 KIOSK

Account Modification Mobile phone scratch cards, long distance calling cards and internet
After the creation of a user account, the registered user can modify its cards can also be purchased
status and add new services and unlimited utility companies to its
Citizen Verification System is available where particulars of citizens
account. This application also provides the feature to view all the
can be authenticated under given terms and conditions
previous transactions made under particular account.
Franchise Model Organizations which are involved in collection of their receivables
With the success of this e-Commerce platform along with the from geographically dispersed locations can use this facility
expansion of NADRA’s network, franchise model of Kiosk was
Decreases reconciliation costs for user companies
launched all over Pakistan. The franchise model is based on Public-
Private partnership and to encourage low-income educated youth &
small businessmen to contribute their share in the economy. This
model has become very popular in Pakistan since it is providing great

Benefits
All transactions can be made 24/7 through a single platform
Secured transaction processing
User friendly interface specially designed for uneducated population
Ensure comfort and dignity without having to wait in long queues
Aesthetically developed state-of-the-art sites in temperature
controlled environment
Deployed in densely populated public areas particularly where low
income groups reside
No need to carry utility bills after enrollment
Creation of virtual account that can be used as an e-wallet

Bills can be paid at any Kiosk country wide irrespective of utility

company’s location

www.nadra.gov.pk 44
 KIOSK

Features:

The Kiosk Project is NADRA’s first step towards a quest to provide

value addition to the ID card. The system has the following features:
It provides a single platform for each citizen enabling use of multiple Purchase of goods over the internet
programs through CNIC Pension disbursement
The Kiosk has been designed with maximum graphics, which enables Sale of telecom connections
the illiterate population to use it as well Modification of non-critical data
A touch screen menu is also provided that is very easy to operate
by all sections of the society

The system accepts cash which is predominately used by the low

income groups
A fingerprint matching system is used to authenticate transactions
making transfer of funds extremely secure
Financial-grade transaction management software allows the Kiosk
to reliably perform high-volume transactions
A very strong encryption and authentication subsystem has been
used, which means that Kiosks can be deployed securely even over
the Internet
Future Plans
Re-issuing of lost CNICs
Payment through plastic cards An online money transfer facility
e-ticketing
Payment of fees namely school, university, licensing etc.

www.nadra.gov.pk 46
 e-Driver’s License

Process Flow

Verification
Data NDWH Issuance of
enrollment e-DL

MIS
Reporting Fines through
Payment PDA
e-Driver’s License through
Kiosk

Driver’s License is used as a photo ID in most part of the world. It

carries great importance with regards to its authenticity and validity.

To consider this document to be a secure ID, NADRA has developed

an RFID contact-less e-Driver’s License that bears holder's personal
information and stores data regarding traffic violations and tickets
issued/outstanding penalties.

Data is stored in two halves of the chip. One half is burnt electronically,
so it cannot be changed or modified and contains the personal
information of the license holder.

The second half is re-writable, where history of violations can be

recorded. At the end of the day, violation data is transferred from the
policeman’s handheld device (PDA) to local police station which is
then transferred to the central server (at district/state level) through
secure channel that ensures data security and integrity.
www.nadra.gov.pk 48
 e-Driver’s License

The e-Driver's License solution developed by NADRA allows for a

number of improvements in identity verification, privacy protection
RFID Chip Security Printing Advantages

• Passive Chip • Authentication • Thermal • Payment

using PKI through KIOSK
• 4 kilobytes • Guilloche
• Write Patterns • Harder to
• Anti-tearing protection by counterfeit
authentication
• Micro text
• Anti- tampering and • Revenue
cryptographic Reconciliation
• 13.56 MHz signature • Line Art Work
• Robust
• Anti-collision • Unique 64-bit • Invisible UV Verification
S No.
• Data Retention • 4 Color (Front) • User Friendly High Security Driver's License
Min. 10 years
@ 85°C. • Prevent Moving a step forward towards designing, developing and
• 1 Color (Back)
criminals implementing Secure Driver’s License solutions, NADRA has also
• PVC (CR-80) developed highly sophisticated automated High Security Driver’s
• Highway safety
License solution for Bangladesh. It uses Optical Variable Device
• Observe (OVD) which is protected by a secure overlay and its numerous
traffic rules
security features discourage fraudulent production.

www.nadra.gov.pk 50
 Verisys

Using NADRA`s strong network infrastructure, a reliable and efficient

mode of connectivity is provided to clients even in the remotest areas
of Pakistan.

Verisys Verisys also facilitates its clients in the offline batch mode. This
method is primarily used where data is available in bulk. The prime
Authentication documents hold no integrity without a proper
usage of this feature can be seen in organizations that have bulk of
verification mechanism. Having developed a state-of-the-art identity
data non-populated against CNICs.
document Computerized National Identity Card (CNIC), backed up by
the biggest centralized national database in the world, NADRA has
Over all this application is another step towards a transparent and
introduced a very easy-to-use & access tool for verification of citizens
fraud free Pakistan as multiple cases of forgery and fraud have been
in the country named as Verisys.
avoided using this application. Verisys is continuing to be a nightmare
for cons.
To verify the issued CNIC and avoid any fraudulent activities NADRA
launched Verisys, which is an authentication process to provide online
verifications of Pakistani citizens to the government, private and
corporate sectors for bringing in transparency, validation, elimination
of fraud & forgery. This is a web-based real-time activity displaying the
front and rear image of the CNIC with added hidden information for
verifications.

www.nadra.gov.pk 52
 Address Library

Furthermore, this library can easily be incorporated into any software

and is a helpful tool for data capturing of client addresses for
interpretation into numerical codes which facilitates in manipulating
the data.

On similar patterns, considering the significance of the system

NADRA has the unmatched capability in developing an address
library for betterment and facilitation of different development
authorities. This library can be defined not only for country level but
also state and city or even lowest level conventions.

Address Library
NADRA has organized scattered and multifarious address
descriptions into an automated and standard format to reduce
mistakes and utilize addresses for further breakdown analysis of
statistical purpose. The library can facilitate mailing systems of any
organization and can help extract information down to village and

Advantages
This basic information can also be utilized for various cost-revenue
analysis based company requirements. For example, a company
involved in a media campaign in two equal sized districts can compare
address based customer cubes to see the out come of these
campaigns to identify reasons for success or failure.

www.nadra.gov.pk 54
 Machine Readable Seafarer’s Identity Document

Salient Features
Compliance of ILO-SID-0002 standard, which contains Finger
Minutiae-Based Biometrics Profile in PDF417 Barcode
Incorporation of Machine Readable Zone (MRZ) as per the
International Civil Aviation Organization (ICAO) standards
Card layout has been designed according to the specifications
provided by ICAO for Machine-Readable Travel Documents (MRTD).
The Card has security features specified by ILO C-185 which includes
but are not limited to heat sealed lamination, ultraviolet security
feature and watermark
Printing of Issuance Authority Signatures along with the official seal
Use of PVC material as card substrate to counter extreme weather
Machine Readable conditions at sea

Seafarer's Identity Document In the interest of implementing a standardized Seafarer’s Identity

As a sequence of establishing measures and procedures to prevent Document which has total compliance with international standards
acts of terrorism that threaten the security of passengers, crews and and interoperable biometric recognition systems, this MRSID solution
the safety of ships, NADRA has developed “Machine Readable developed by NADRA is a comprehensive answer to all the client’s
Seafarer’s Identity Document” (MRSID) solution. requirements.

This secure identification and verification travel document is highly

authentic and in conformance with international standards. NADRA is
issuing MRSID to Pakistani sailors in compliance with International
Labor Organization Convention (ILO) C-185.

The MRSID issued by NADRA is not only vital in enhancing security at

seaports but also in facilitating international mercantile naval
activities. The issuance methodology combined with security
protocols and the technology composition is envisaged achieving

www.nadra.gov.pk 56

Multi-Biometric
Access Control System
NADRA's Biometric Access Control Systems (BACS) allows,
organizations requiring high levels of security, to better manage and
monitor protection and quickly respond to security breaches.
The Biometric Access Control System developed by National
Database and Registration Authority (NADRA) is a highly scalable
system for monitoring and logging of personnel movements at defined
entry and exit points. The central paradigms of the system are the
automation of workflow, increased security, efficiency, scalability, and
transparency in order to achieve a foolproof system that ensures real
time monitoring and identification of personnel movement and
Multi-Biometric Access Control System
System Overview:
NADRA's product line allows companies to choose almost any
common form of existing ID technology for access point recognition.
Some of the options include swipe cards and/or keypads as well as
more sophisticated readers such as proximity cards and state-of-the-
art biometric readers for fingerprint, iris and/or facial recognition.
All user access information is gathered by a central PC-based
workstation where the administrators may retrieve and analyze the
information. This data provides not only a recording of staff and
visitor’s movement within an organization, but also many other
informative reports such as attendance or entry exit time may it be a
small company or a company that is geographically spread over large
areas and employs thousands.
The system enables the management to control the entry/exit of its
Advantages
NADRA has vast experience in designing, developing and
implementing identification systems which are translated in our
Biometric Access Control System. Its multiple advantages over any
Provides integration & verification through ID data center
Completely customizable solution
Easy to deploy and configure
Provides back-to-back multi-biometric features of Fingerprints,
Iris and Facial
Highly flexible, scaleable, and upgradeable architecture
www.nadra.gov.pk 58
 Multi-Biometric Access Control System

Platform independent Extremely user friendly Whether the need is for a basic wall-mounted proximity card reader or
Require very low-level of serviceability a sophisticated combination PIN, card swipe and any biometric
Highly secure identification tool, NADRA has the most comprehensive range of
Components access control and biometric products along with the largest number

NADRA’s Access Control System consists of

following basic components:

Identification
dentification Tools and Techniques
RFID/ Proximity Cards
Fingerprints Identification
Facial Recognition
Iris Recognition Employee Cards
ID Cards
Controlling Mechanism
Magnetic locks Sliding doors
Turnstiles revolving security doors
Auto-gates
Speed-gates
Reporting Interface
Check-in /Check-out Time
Security Alerts
Interdepartmental Movement Log
Visitors’ Movement & Turnout
Top 10 Frequent Visitor
Enrollment History

www.nadra.gov.pk 58
 Biometric Attendance Control System

NADRA’s Biometric Attendance Control System provides automated

time and attendance control, which is designed to facilitate the
employees as well as the organization. Multiple web based reports
and email alerts can be generated which display all the occurred

NADRA’s Biometric Attendance Control System works ideally with

Enterprise Resource Planning (ERP) tool but is also compatible with
any other employee database. Having a database at the back-end
ensures no data loss or duplication and it keeps the visitor or
employee record for a longer period of time.
Salient features

Employees/ Associated Personnel (External)

Enrollment
Biometric Attendance Daily Attendance
Visitors
Control System Registration
Check-In
In today’s cut throat corporate environment all HR decisions are
Check-Out
based on strict performance standard adherence. Organizations
today have deployed multiple tools and systems to gauge and judge The system remains extremely user friendly yet suitable for an
employees’ performance, discipline and punctuality. An efficient enterprise of any size ranging from small and medium to high
reporting tool that caters all these elements can really help an office resource employers.
management in legitimate promotions and performance appraisals. We at NADRA understand that this solution is being used by HR
department and other administrative departments therefore the
Keeping these considerations in mind NADRA has developed a interface is kept very easy to operate. The reports generated are role
foolproof highly secured biometric attendance system that not only The system operates on three simple modules.
logs all the attendance and entry/exit events but also generates user Registration
friendly web reports for the consideration of management. Check in time
Check out time

www.nadra.gov.pk 60
 Biometric Attendance Control System

The registration or enrollment is a simple procedure where the

employee gives his particulars or the particulars of the employee are
taken from the company’s HR database only once. Next the employee
provides his biometrics for registration purposes. Inclusion of
biometrics has made this system foolproof since it ensures that any
kind of forgery is avoided. Once the employee gets registered the
track of his attendance and/or movement is displayed in the form of a
reports. These reports are non-editable and therefore no fake reports
Some of the reports are as follows but are not limited to:
Late Employees Detail
Employee Movement Detail
Man Hours Defaulter’s List

In addition to the employees, the system also caters for Visitors and
External employees such as contractors, wagers or daily workers.
The system can also generate reports like:
Top Ten Frequent Visitors
Visitor Movement Detail
Currently Enrolled Visitors
Long Term Enrolled Visitors

The system overall is an excellent tool, the efficiency of which is

unmatched and proven. The system provides for multiple uses and
facilitates management of the office in a seamless manner.

www.nadra.gov.pk 62

e-Balloting Solution
Electronic Balloting has been in demand for quite sometime due to the
recent advancements in technology and the growing need for a
transparent paperless environment. A perfect balloting system must
be sufficiently robust to withstand a variety of fraudulent behaviors
and must be sufficiently transparent and comprehensive so that the
applicants can accept the results of that balloting. Unsurprisingly,
history is littered with examples of balloting being manipulated in order
to influence their outcome.
NADRA’s e-Balloting Solution (NBS) is a platform that
provides swiftness, transparency, authenticity in addition to
the promotion of a paperless environment. The system works
on most secure and unique algorithms which generate random
n u m b e r s w i t h o u t a n y
E-Balloting Solution
human intervention. It can be used for balloting/allotment of
Land
Plots
Flats
Housing Schemes
Lucky Draws
Prize Bonds (By State Bank of Pakistan)
Shares (IPO-Initial Public Offerings by Public Ltd Companies)
The services offered under this solution are Data Acquisition, Data
Verification, and e-Balloting Software. The services are priced
separately and the customer can opt for all or any of the services
Service I
Data Acquisition
Under this service manual forms are scanned and transformed into
electronic format by expert data-entry operators of NADRA ensuring
high standards of quality data acquisition using double-entry
application which will be developed explosively for this purpose
Service II
Data Verification
The electronic data of the applicant captured through data-entry is
verified against their Computerized Identity Card Number (CNIC)
stored in NADRA’s National Data Warehouse for validation and
accuracy. This verification process brings in transparency, validation
and elimination of fraud / forgery. During this process a list of all the
applicants who have been rejected on the basis of forged CNIC is also
www.nadra.gov.pk 64

Service III
The customized e-Balloting software is developed for the client which
incorporates all the business rules, polices and procedures devised
for the specific scheme for instance categories, quotas etc. The
secured e-Balloting software finally generates e-balloting results the
computer screen based on a simple click in front of the audience
connected with multimedia.
This e-balloting solution has not only brought transparency in the
balloting process across the country but has also extended NADRA’s
list of landmarks achieved over a short span. It brings NADRA more
close to serving its country in a better way on horizons where others
Online Testing Solution
Online Testing Solution
The Online Testing Solution (OTS) is a generic application with a
country-wide network of test centers and ultra secure client-server
communication, which facilitates public & private sector organizations
and educational institutions for secure recruitment and admission.
This solution is designed to reduce the hassle in the testing
procedures that organizations bear for recruitments, admissions or
appraisals. The system is highly accurate, transparent, efficient and
Features
least time consuming.
Online testing application is based on multiple choice questions
Random appearance of questions to ensure fairness
Encrypted database to ensure 100% transparency
Capability to add /remove questions from the data pool
Test policies allow customization for every test
Allows simultaneous testing for different posts
Displays results immediately after test, allowing quick processing
Allows result printing as well as saving in the form of Excel sheets
Country wide computer facilities at all regional sites in Pakistan
www.nadra.gov.pk 66
 Recoginition

International Forums

ID World e-Passport Forum CeBIT

Gitex Cartes CardEx

Major Partners
SAGEM COGENT
VIISAGE OPSEC
ORACLE AMERICAN BANKNOTE
JURA LIGHT IMPRESSION
CROSSMATCH NCR
Recognition TECHNOLOGIES

NADRA has enabled Pakistan to develop a fully integrated & IBM

centralized system of registration. This has been achieved by NEOLOGY
introducing state-of-the-art technology for the creation of databases CISCO NORTEL NTL
and related facilities & services.

NADRA has successfully maintained its position among the Top 50 e-

passport technology companies of the world for 03 years running. It
has also been included in Top 16 System Integrators, for such
applications by “ID World” magazine that highlights the players of the

www.nadra.gov.pk 68
Smart Card Technology
NADRA is in the process of introducing a new technology for multiple
administrative and functional uses. NADRA’s continuous R&D has
made it possible to integrate smart card technology in different
initiatives that effect day to day life transactions. A smart card is a
pocket-sized card with embedded integrated circuits which can
process data. These R&D efforts are tailored around the main goal of
NADRA which is provision of good governance without compromising
the excellence of services in an authentic and a transparent
environment.
NADRA’s smart cards will be useful for different functions and
operations for the following heads:

Security Solutions (Personnel and Vehicle Access Control

Solutions etc)
Financial Industry (Banking and Non Banking Financial Institutions)
Welfare Initiatives (Pension Disbursement, Zakat Fund and NGO
Fund Disbursement etc)
Health Industry (Hospital Records and Medical Records etc)

Smart card is the latest technology which is fast becoming the

authentication standard for enterprises demanding user friendly and
convenient mechanisms for operations.
70