Palash Jain

VoIP Engineer
I-23 Deepmala Society, Konkane chowk, Pune palashjn93@gmail.com
30-05-1993 7999651973

Objective
Aspire to acquire a strong job position as a CISCO/AVAYA/HCS VoIP Engineer, where I can skilfully utilize
my past experiences in the new working environment, in order to achieve the company goals and
objectives. Wish to gain more experience from this professional surrounding.

Core Competency
Skills Description
PBX Cisco CUCM ,CUC, HCS , UCaaS ,Avaya CM/SM ,Nortel
Troubleshooting Voice Gateway ,Cisco phone, Cisco Call manager , TranslatorX ,Wiresherck
Monitoring tool RTMT, HPOVO , MooGSoft , Solar winds
VOIP Protocols SIP, H.323, MGCP etc.
N/W Protocols EIGRP,BGP,OSPF
Networking Routers & Switches
Design & deployment New site implementation in coordination with project manager &vendors.
Documentation Microsoft Visio, SOW, Archiectecture,Reporting, Project binder
Automation Process automation, PIN
Language C, C++ & Java
MACD VOIP features, User Provisioning
Softphone Avaya Equinox,Mirosoft Lync
Conference Avaya MX

Technical SKILLS
 Installing and maintaining voice network systems and services in coordination with project
manager & vendors.
 Experienced with CUCM, CUBE, CUC, HCS, UCaaS, Avaya CM, Avaya SM etc.
 Extensive knowledge of voice communications technology and VoIP protocols.
 Troubleshoot- Voice Gateway, IP Phone, Call signaling protocol, DNA, Wiresherck, TranslatorX.
 CUCM- Route pattern, Hunt group, Extension mobility, Translation pattern etc.
 Analyzing client's needs for telecommunication network and making proposal.
 Reviewing and validating existing telecom services and solution.
Work Experience

Senior System Engineer Feb, 2018-Present

Infosys Ltd, Pune

 Work as a TAC engineer and providing support of Cisco IPT for 20+ clients.
 Worked on HCS, UCaaS , CUCM, CUC, CUBE, CME platform.
 Worked on modern monitoring tool such as MooGSoft, HPOVO, SolarWinds & RTMT.
 Troubleshooting on IP phone registration issue, Voice Gateway, Call signaling protocol on voice
gateway SIP, MGCP etc.
 Troubleshoot on Extension mobility, Hunt group & other VoIP features.
 Troubleshoot- DNA, RTMT, TanslatorX, Wireshark etc.
 Bulk administration (BAT) for CUCM & Bulk loader for UCaaS of IP Phones.
 Responsible for service management & incident management.
 Keep customer appraised on the impact, progress on the resolution of the incident and next
actions. Own the incident until resolution.

VOIP Engineer Oct, 2015 – Jan, 2018

Syntel Private Limited

 Managing telecommunication network projects in coordination with project manager.

 Interfaced with the technical, and management team members for building comprehensive, and
successful communicational business plans, and associated units.
 Perform daily routine important checks on the customer solution/platform and identify potential
issues which may impact customer and work towards fixing the same.
 Worked on CUCM, CUC. Avaya communication manager, Avaya Meeting exchange, Nortel 11C PBX
 Configuring and troubleshooting Nortel, CISCO IP phones (7921,7841,7865,7875)
 Managing and configuring Device profile, Device Pool, Partitions & Calling Search Space to user’s
profile, Adaption rule, dial rule, routing in SM
 Configuring Extension mobility within cluster for user profiles.
 Configuring Call manager features such as Call Park, Group Pick up, hunt group with algorithm.
 Configuring soft keys (forward, redial, conference) on users Cisco IP phone, voice mails, modifying
Display ID and Caller ID, Avaya Equinox application
 Configuring the soft phone application like Avaya Equinox, Microsoft Lync.
 Monitoring E1 and T1 PRI LINE.
 Managing Signaling Protocols – MGCP, H.323, SCCP, SIP
 Managing the Avaya MX Bridge
 POC for Mitel PBX
 Work with Solution designing team, defined SOW (Statement of work) for the project, Project
management, Implementation & Go live.
 Design documentation HLD and LLD using Microsoft Visio.

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Certification-

 Completed CCNA Routing & Switching certification from RST Forum Matunga Mumbai.
 Perusing CCNA voice collaboration certification.

Project undertaken & Achievements –

 New Glasgow sales office setup on CISCO IPT for 100+ users.
 New Poland Sales office setup on Avaya IPT for 200+ users.
 New London office setup on Avaya IPT for 400+ User.
 Enrolled all the PBX for Major alarms monitoring in NOC Monitoring tool HP open view.
 POC for Mitel PBX
 Rewarded for handling the complete designing, testing, and implementation of Glasgow sales
office solution
 Appreciated for working on complex LAN and WAN administration, IP based real time
communications, etc.

Education-

Degree CGPA/Percentage School/Collage

BE (Electro & Telecom) 7.8 CGPA RGPV,Bhopal
HSC 79% SGRJPS,Indore
SSC 78% SGRJPS,Indore

Personal Information
Personal Information
●Date of Birth : 30th May 1993 ● Place of Birth : Indore
●Gender : Male ● Marital Status : Single
●Citizenship : Indian ● Blood Group : B+ve
●Languages : English, Hindi ● Residential Address: 305-A Kalani Nagar,Indore
●PAN CARD : BCQPJ8869P

Thank you for your time and consideration in this matter.

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