Study about "Impact on Sales of Restaurants due to the

presence of Swiggy & Zomato in Bareilly Region"

Questionnaire for Customers

*Required

1. Email address *

2. How do you order your food? *

Mark only one oval.

Direct call to restaurant

Online portal.
Mobile application
Direct walk in.

3. Are you interested in using this app? *

Mark only one oval.

Yes
No

4. Occupation? *
Mark only one oval.

Student
Working Individual
Self Employed
Home Maker

5. Are you aware about Swiggy & Zomato? *

Mark only one oval.

Yes
No

6. Are you satisfied with ordering online? *

Mark only one oval.

Highly satisfied
Satisfied
Neutral
Dissatisfied
Highly dissatisfied.

7. Since how long you are using Swiggy & Zomato? *

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Less than one month

1-2 Months
2-3 Months
More than 3 months
 8. What are your famous entertainment preferences?
Mark only one oval.

Movie
Going out for eating
Travelling

Other:

9. No. of times you order home delivery in a month? *

Mark only one oval.

1-5 times
10-15 times
15-20 times
20-25 times

10. What are your preferred Cuisines? *

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Indian Khazana
Italian food
Chinese/Fast food
Desserts

Other:

11. For how many people you usually order food? *

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1
2-3
3-4
4+

12. On what basis you select the restaurant? *

Mark only one oval.

Food Quality
Price/Offers
Rating
Delivery Time

13. What do you like the most by using these apps? *

Mark only one oval.

Home Delivery Services

Availing discounts
Explore new restaurants
Time Saving

14. Have you ever called at customer care for assistance? *

Mark only one oval.

Yes
No
15. What should be improved in the services provided? *
Mark only one oval.

Behavior of delivery person

Delivery time
Ease of operating app
Quality/Quantity of food
Tracking of order

16. Would you like to recommend others to use? *

Mark only one oval.

Yes
No

17. If discounts/offers would be waive off in future then will you continue to use these Apps? *
Mark only one oval.

Yes
No
Maybe

18. Most popular restaurant you prefer? *

A copy of your responses will be emailed to the address that you provided

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