Far Eastern University: Partial Requirement For Tourism Apprenticeship Program

FAR EASTERN UNIVERSITY
Institute of Tourism and Hotel Management

Tourism Apprenticeship Program
2nd Semester AY 2018-2019
Partial Requirement for Tourism Apprenticeship Program
MOBILAIR TRAVEL INC.

G/F Our Offices Building 157 EDSA Cor. Berkeley St.
Mandaluyong City 1554, Philippines
Submitted by:
Karl Christian G. Alviar
S.Y 2018-2019
Table of Contents
Acknowledgment
1|Page
Chapter I PROFILE OF THE COMPANY

A. HISTORICAL BACKGROUND B.
MISSION AND VISION
C. ORGANIZATIONAL STRUCTURE
D. LOCATION MAP
Chapter II DEPARTMENT/S ASSIGNED AND ITS FUNCTIONS
Chapter III FUNCTIONS OF THE TRAINEE
A. THINGS LEARNED
B. TECHNICAL
C. PROFESSIONAL
D. PERSONAL
Chapter IV A. DAILY JOURNAL
B. MONTHLY REPORT
Chapter V OBSERVATIONS
A. PRACTICUM SITE
B. HRM / TOURISM PRACTICUM PROGRAM
Chapter VI CONCLUSION AND RECOMMENDATION
Appendices RESUME
SAMPLES OF WORK
PHOTOS WITH APPROPRIATE CAPTIONS

DTR
CERTIFCATE and other relevant documents
(Psych exam cert., Exit interview etc)
ACKNOWLEDGEMENT
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I would like to take this opportunity to express my deepest gratitude to everyone who supported,
helped and assisted me throughout this Internship. I am truly thankful for their guidance and advices.
I express my warm thanks to my dear adviser, Ms. Stephanie Joyce Relucio for guiding and
understanding me throughout the process of writing this whole paper and internship for providing insights,
guidance, opinion and expertise in every consultation and discussion.
I would also like to acknowledge my appreciation to Mrs. Carla Simon, General Manager, and Ms.
Jazmine Kuan, Supervisor/Travel Consultant, for the guidance, protection and knowledge that they gave in
time of my needs. Also, I would like to thank my Fellow Staff, In Mobilair Travel Team, for the comfort,
acceptance and assistance in helping me achieve my goal in these past 3 months.
Lastly, I would like to appreciate and give thanks to my parents Mr. and Mrs. Alviar for supporting
and encouraging me to finish all the challenges that crossed my path and helped me financially and mentally
in this whole internship time.
3|Page
CHAPTER I
COMPANY PROFILE
A. HISTORICAL BACKGROUND
MOBILAIR TRAVEL is a full-service travel and tour agency since 1992 with the goal of providing world
class travel solutions and experience to our clients. With its close affiliations with major carriers in the
Philippines and a wide network of premier hotels, resorts and cruises, Mobilair is able to keep its standards of
excellence and commitment to service.
Through the years, Mobilair has maintained and continuously upgraded its services to satisfy the needs of its
client base, and the traveling public at large. Mobilair offers outbound and local tours, international and
domestic airline reservations and ticketing, hotel reservations, cruise tours, airport pick-up and transfers, visa
and passport processing, documentation, travel insurance, corporate travel management, Meetings Incentives
Conventions Events/Exhibitions (MICE) travel, educational tours and more.
Mobilair is accredited with the following organizations: International Air Transport Association (IATA),
Philippine Travel Agencies Association (PTAA), Pacific Asia Travel Association (PATA), Department of
Foreign Affairs (DFA), and the Department of Tourism (DOT).
Mobilair is part of the WRCU Group of companies, an established business entity for over 40 years. The
Group has interests in various fields such as construction, architecture, property management, retail
merchandising, travel, airline representation and overseas remittance; in the Philippines and across the globe.
Mobilair initially functioned solely as the in-house travel consultant for the Group’s travel needs. Since then,
Mobilair has expanded its client base to include local and multinational companies, recruitment agencies, and
business and leisure travelers among others. It is Mobilair’s goal to continue extending the personal service
that it has been known for through the years.
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AFFILIATES
Mobilair is part of the WRCU Group of Companies, an established business entity that has been in existence
for over 40 years now. Through the years, the WRCU Group has expanded into diverse business ventures
including travel, construction, architecture, property development and remittance services among others.
The WRCU Group of Companies include:
 Gulf United Corporation is the Passenger Sales Agent for Etihad Airways. It links
Manila to its hub in Abu Dhabi (UAE) to Europe and North America.
 Gulf Express Corporation is the General Sales Agent for SEAir and marketing
representative for EVA Air, Qantas Airways and Qantas Holidays.
 Marketing representative of Jetstar.
 Health & Leisure is engaged in the promotion of Philippine Medical Tourism

services internationally.
 Our Yes Corporation supports remittances around the world including Your
Express Services, Ltd. (offices abroad: Sydney, Papua New Guinea, Mexico,
Dublin)
 Our Yes Asian Products Corporation is engaged in the export business of food and
non-food items.
 LWV Corporation is a licensed recruitment agency accredited by the Philippine

Overseas Employment Administration (POEA).
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 Amalgamated Construction and Trading Company is a licensed general

engineering firm registered with the Philippine Contractors Accreditation
Board.
 MCC People Care Training Center is engaged in training Filipinos to build and
enhance employable skills for better employment abroad. It is TESDA-accredited.
 Planners + Designers + Consultants, Inc. is an architectural and interior design firm.
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B. MISSION AND VISION
VISION:
- To be the preferred premier full service travel provider that offers world class travel
experience to customers.
MISSION:
- We deliver high quality, world class travel services to our customers and offer innovative
products and We delight our customers by exceeding their expectations.
7|Page
C. ORGANIZATIONAL STRUCTURE
The hierarchy of the organization of the Mobilair Travel Inc.
8|Page
D. LOCATION MAP
Mobilair Travel Inc. is located at G/F Our Offices Building 157 EDSA Cor. Berkeley St.
Mandaluyong City 1554, Philippines
9|Page
CHAPTER II
DEPARTMENTS ASSIGNED AND ITS FUNCTIONS
RESERVATION & TICKETING DEPARTMENT

In Mobilair Travel’s Reservation & Ticketing Department they are the one that sells travel related products
and services to the customers, on behalf of the suppliers, such as airlines, cruise lines, hotels, sightseeing
tours and package holidays that combine several product and they provide ticketing services to corporate
offices and their top management and sell travelling tickets to passengers in accordance with their requests
and make reservations and book travel tickets for customers and guests and book flight tickets for hotel
guests, clients and customers they also book bulk tickets for package tours and provide tourists with travel
information and ticket booking details and organize, schedule and book travelling tickets in accordance with
individual travel plans and collect appropriate fares from customers upon delivery of travel tickets and collect
tickets and packing list to verify receipt and shipment of items and other tourism travel services and they also
process visa application for the clients.
CHAPTER III
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FUNCTIONS OF THE TRAINEE
A. THINGS LEARNED
The things that I have learned while staying and taking up my internship in Reservation and Ticketing
Department at Mobilair Travel is how they were able to achieve or exceed the expectations of the client
that will satisfy their service and I was able to sharpened my skills and abilities and I have to perform my
very best in every task and duties that is given to me by my supervisor and general manager and during
my internship at Mobilair Travel they allow me to experience the work in more professional way and
leveling my knowledge to their knowledge and I learned that I should be fast, flexible , and take action
quickly with the guidance of my supervisor to avoid any inconvenience with our client and to the whole
team of Mobilair Travel.
I also learned on how to entertain clients calls about their request of booking their flights and reservation
and issuing tickets and I learned that in every booking of a flight you should be careful with the flight
availability request of the client and my supervisor also thought me on how to give a proper quotation for
the clients and also give the these clients not one but three options for their flight availability request
together with different quotations for them to choose the best price that they can afford for their travel.
They also allow me to book a flight and issue a ticket to the client and I also learned on how to send a
request for contracted rates for travel agencies in different hotels and resorts and renew a contract
agreement with different travel sector. And lastly, I acquired the learnings that will immensely help me in
my future career.
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B. TECHNICAL
Technically, I have learned on how to send a formal email to different hotels and resorts and also on
how to answer calls properly and asking the clients about their concerns so that I can direct them to
the right employee that can answer about their concerns and also checking the important emails from
different airlines and travel agencies and I have to separate them in different folders and also
forwarding it with the travel consultants and sometimes with our general manager. And also giving
the conforme to my general manager that is sent by the hotels and resorts for her to sign the
contracted rates agreement between the travel agency and the partner hotels and resorts and sending it
back thru email or fax to acknowledge the receipt of the contracted rates agreement.
C. PROFESSIONAL
Professionally, I have learned on how to be reliable on every tasked and that is being given to me by
my supervisor and general manager and other staff of Mobilair Travel. Before doing all the task I
must understand all the important information to avoid imprecise details of my work and I must be
fast and be flexible with all the duties and checking for promotions or special offers and promoting
destinations, airlines, hotels, and travel package and being aware of upcoming promotions and offers
D. PERSONAL
I’m honored to be part of the Team of Mobilair Travel as they accept me as their intern and they
protect, guide, nurture and enhance my skills by helping me acquire more knowledge and understand
the reality after graduating and what problems that may I encounter during my work. My whole
experience and time here in Mobilair Travel is one of the most memories I would never forget.
Despite within the short period of time
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CHAPTER IV
WEEKLY AND MONTHLY JOURNAL
WEEKLY SUMMARY REPORT
Week 1: February 18-22, 2019
Monday to Friday
Alviar, Karl Christian G.

Local Internship – Mobilair Travel Inc.
THINGS DONE LEARNING PROBLEMS RECOMMENDATION

ACQUIRED ENCOUNTERED
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I was given a task to I learned how to send For me it’s quite hard
send a request a formal email in because it is my first N/A
contracted rates to different hotels and time to do that task
different hotels and resorts. and some of the hotels
resorts in Palawan and resorts email
thru email. addresses does not
exist.

Week 2: February 26 - Mar 2 , 2019
Monday to Saturday


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I was task to answer I learned how to It is my first time to I must be prepared on

telephone calls and answer calls properly answer calls in a work those instances to avoid
entertain clients and and address their on field and I hesitated to being nervous in dealing
also to check what are the clients answer it because I on answering calls.
important emails and concern. get nervous
forward it to our
General Manager.

Week 3: Mar 4-9, 2019
Monday to Saturday


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Had a session with I learned how to book It is my first time to

my supervisor on how a flight and the use of book a real flight for
to book a flight and Amadeus is only for the client and I had a N/A
find an availability for international flights problem on some of
the client thru only the Amadeus
Amadeus availability
commands.

Week 4: Mar 11-16, 2019
Monday to Saturday

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I had a session with I learned the I get confused with I recommend that I
one of the travel availability the availability might need a longer time
consultant and teaches commands of the commands because it to memorize all the
me on how to use sabre system and it is is hard to memorize. availability commands
sabre system that is very different from of the sabre system.
being used in booking the Amadeus system
a domestic flights
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MONTHLY SUMMARY REPORT
Feb 18-16 Mar, 2019

Monday to Saturday

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LEARNING ACQUIRED RECOMMENDATION
I learned about the difference of Discuss the most important details

Sabre system and Amadeus system that the client should know for them
and on how they use it to book a to get updated.
flight for the clients.
We always need to inform the Be smart with the use of Sabre system
clients about the change of and Amadeus system because one
schedule or about the flight delay wrong move you’ll be in trouble.
and cancellation.
I learned on how to answer the In answering calls you must know

calls of the clients and know there first what are their concerns or needs
concerns and also on how to send so that you can direct the client to the
proper emails about the contracted employee who is fit to answer all their
rates for travel agencies that we concerns.
are requesting for the different
hotels and resorts.
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CONCLUSION
In the span of four months of my internship at Mobilair Travel Inc. in the Reservation and Ticketing
Department, I therefore conclude that this training I experienced was an excellent opportunity and it
is very ideal for tourism students for those who want to try and experience on working in the Travel
Agency Industry. Because all the learning that I have obtain can be use in the near future and it made
me become more patient than what I am now and enhance my skills and knowledge about how can I
be a good employee in the near future by adapting the new environment that is not my usual.
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RECOMMENDATION
I highly recommend having an internship here at Mobilair Travel Inc. It was a great
experience and opportunity to get see how does a travel agency operates. This training gave
me an inspiration to be more serious and focused in my future career. I was encouraged to do more
efforts once I get hired in the future because nothing beats experience as the perfect learning tool. This
On-the-Job Training served as my stepping stone to pursue my dream despite the short period of my
training. It was still a very meaningful one to remember. The training enriched my confidence created a
foundation of being a good employee someday. The training made me realize that it is really good to know
what you’re doing you have to love it and be inspired and follow the path to be a successful and
always do my very best in everything I do, with positive outlook in mind and do everything heartily
and with all that I can.
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Far Eastern University: Partial Requirement For Tourism Apprenticeship Program

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FAR EASTERN UNIVERSITY

Institute of Tourism and Hotel Management

Partial Requirement for Tourism Apprenticeship Program

MOBILAIR TRAVEL INC.

Chapter I PROFILE OF THE COMPANY

PHOTOS WITH APPROPRIATE CAPTIONS

The WRCU Group of Companies include:

 Marketing representative of Jetstar.

 Health & Leisure is engaged in the promotion of Philippine Medical Tourism

 LWV Corporation is a licensed recruitment agency accredited by the Philippine

 Amalgamated Construction and Trading Company is a licensed general

 Planners + Designers + Consultants, Inc. is an architectural and interior design firm.

B. MISSION AND VISION

RESERVATION & TICKETING DEPARTMENT

FUNCTIONS OF THE TRAINEE

Alviar, Karl Christian G.

THINGS DONE LEARNING PROBLEMS RECOMMENDATION

WEEKLY SUMMARY REPORT

Alviar, Karl Christian G.

THINGS DONE LEARNING PROBLEMS RECOMMENDATION

I was task to answer I learned how to It is my first time to I must be prepared on

WEEKLY SUMMARY REPORT

Alviar, Karl Christian G.

THINGS DONE LEARNING PROBLEMS RECOMMENDATION

Had a session with I learned how to book It is my first time to

WEEKLY SUMMARY REPORT

Alviar, Karl Christian G.

THINGS DONE LEARNING PROBLEMS RECOMMENDATION

MONTHLY SUMMARY REPORT

Feb 18-16 Mar, 2019

Alviar, Karl Christian G.

LEARNING ACQUIRED RECOMMENDATION

I learned about the difference of Discuss the most important details

I learned on how to answer the In answering calls you must know

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