MARIA FERNANDA AVITIA

Hospitality and Tourism Management Student

(619) 846-0353 mafernanda.avitia@gmail.com San Diego, 92154

EDUCATION |
San Diego State University​, August 2016 - Present
Interdisciplinary Studies, specializing in Hospitality and Tourism Management with an emphasis in Hotel
Operations and Management, Communications, and Psychology.

HIGHLIGHTS |
➢ Bilingual: Spanish ➢ Teamwork and Collaboration
➢ POS, Micros, Opera and HotSOS ➢ Adaptability to New Cultures
➢ Spirit of Optimism ➢ Continuous Improvement
➢ Expressive Service ➢ Detailed Oriented

EXPERIENCE |
Fairmont Grand Del Mar, San Diego​ - ​ Housekeeping Department Jan 2018 - Present
Currently holding various positions; Housekeeping Turndown, Runner, Public Areas, and Coordinator. I
offer professional, engaging and friendly housekeeping services in order to create an inviting return and
ensure the best possible comfort of all guests.

Marriott Marquis San Diego Marina, San Diego​​ - ​Server, Attendant Feb 2017 - Dec 2018
Serve food courses to guest. Communicating allergies, dietary needs, and special requests to the kitchen.
Checking in with the guest to ensure satisfaction with each food course and/or beverage. Ensuring a
friendly and professional environment for our guest to desire to come back.
Pleasing our elite guest in our Concierge Lounge, offering culinary treats and space to work, connect and
recharge. Making personal interaction with our guest to assure a unique and one of a kind connection and
experience.

Manchester Grand Hyatt, San Diego – ​Room Operations Intern June 2018 ​– ​Sep 2018
Offered professional and engaging services in all departments from room’s division. Positions throughout
the internship rotation included, front desk agent, destination host, bell services coordinator, housekeeping,
and recreations supervisor.

ACADEMIC HIGHLIGHTS |
Tribal Gaming Student Association, San Diego State University​​ - ​President ​ Sept 2017 ​– ​Present

Schedule and lead bi-monthly board meetings. Create and maintain relationships with local tribal
government owned establishments. Maintain communication with the board, advisors, and student body
members. Plan events for club members and students. Plan educational tours through regional hotels,
casinos, and event venues.​ including but not limited to tours, student body gathering, NIGA, G2E and
fundra​isers.
Matador Business Academy, San Diego -​ SDSU Mentor ​ Sep 2018 – Nov 2018
Assigned a group of High School students whom I had the pleasure to share my education and career path
and listen to their after-high school aspirations. Mentor sessions included various team-building activities. I
was able to assist with the student's classroom assignment - to create their four year plan. This consisted of
personal one-on-one sessions with each student to concentrate on their ambitions, career paths, and college
or university selections. I also had the privilege to conduct practice work interviews along with SeaWorld
Human Resources Managers.
SDSU Payne Awards​ – Member of the Year 2018
National Society of Minorities in Hospitality​ - M​ ember 2019