Quality Manual

Rev. A MM-DD-YYYY
 QUALITY MANUAL
For internal use only. This document contains confidential and proprietary QM0001 REV Page 2 of 7
information of COMPANY X. It may not be copied or reproduced without
prior written permission from COMPANY X.
DRAFT

Owning Department: Date:

Quality Assurance Enter Responsible Party Here mm-dd-yyyy

President: Date:
Enter Responsible Party Here mm-dd-yyyy

REV DOCUMENT CHANGE RECORD & IMPLEMENTATION PLAN TRAINING EFFECTIVE

REQUIRED? DATE

(mm-dd-yyyy)
(Y/N)

XXX Specify reason for document release / revision. If it is a new Specify if training is Specify the date to
release, specify “initial release.” If it is a revision, specify the required which this
change and the reason. Include the areas in which training is procedure is
required effective
 QUALITY MANUAL
For internal use only. This document contains confidential and proprietary QM0001 REV Page 3 of 7
information of COMPANY X. It may not be copied or reproduced without
prior written permission from COMPANY X.
DRAFT

Table of Contents
Section Page

TABLE OF CONTENTS ____________________________________________________________________________________3

1.0 INTRODUCTION __________________________________________________________________________________4

1.1. PURPOSE OF THE QUALITY MANAGEMENT SYSTEM ______________________________________________________4
1.2. SCOPE OF THE QUALITY MANAGEMENT SYSTEM ________________________________________________________4
1.3. BACKGROUND ____________________________________________________________________________________4
1.4. REFERENCES _____________________________________________________________________________________4
2.0 QUALITY MANAGEMENT SYSTEM _________________________________________________________________5
2.1. GENERAL REQUIREMENTS __________________________________________________________________________5
2.2. QUALITY POLICY _________________________________________________________________________________6
2.3. RESPONSIBILITY AND AUTHORITY ____________________________________________________________________7
 QUALITY MANUAL
For internal use only. This document contains confidential and proprietary QM0001 REV Page 4 of 7
information of COMPANY X. It may not be copied or reproduced without
prior written permission from COMPANY X.
DRAFT

1.0 INTRODUCTION

1.1. Purpose of the Quality Management System

1.1.1. The purpose of this Quality Management System is to:

1.1.1.1. Define organizational responsibilities, systems, processes, interactions, policies, and

procedures for the effective operation of the company’s Quality Management System. The
primary objective of the Quality Management System is to ensure that products and
services meet or exceed customer requirements

and

1.1.1.2. Enable the continuous satisfaction of customers through the effective application of the
Quality Management system and its processes.

1.2. Scope of the Quality Management System

1.2.1. The Quality Management System scope includes our public address systems, which includes design,
manufacture, marketing, sales, distribution, and service.

1.2.2. No exclusions were taken because all requirements of ISO 9001:2000 apply.

1.3. Background

1.3.1. COMPANY X was founded with the intention of building the best guitars, amplifiers, P.A. systems,
and musical equipment possible at fair and reasonable prices. COMPANY X designs, manufacturers,
markets, sells, distributes, and services numerous musical equipment product lines such as transducers,
guitars, amplifiers, and P.A. systems and are sold to approved distributors across the world.

1.3.2. COMPANY X offices are located at:

1.4. Management Commitment

1.4.1. Senior Management champions the QMS through their commitment to the development,
implementation, and continuous improvement of its effectiveness. They provide resources to support it,
establish the vision via the quality policy, and establish strategic direction via the quality objectives.

1.4.2. In alignment with this commitment, senior management communicates the importance of meeting
customer, legal, and regulatory requirements to the company and conducts management reviews.

1.5. Customer Focus

1.5.1. COMPANY X clearly identifies customer requirements, meets those customer requirements, and aims
to exceed customer satisfaction. Each product is integrated specifically to the customers’ requirements.

1.6. References

1.6.1. ISO 9001:2000 Quality Management Systems – Requirements

1.6.2. ISO 9000:2005 Quality Management Systems – Fundamentals and Vocabulary

 QUALITY MANUAL
For internal use only. This document contains confidential and proprietary QM0001 REV Page 5 of 7
information of COMPANY X. It may not be copied or reproduced without
prior written permission from COMPANY X.
DRAFT

2.0 QUALITY MANAGEMENT

2.1. General Requirements

2.1.1. The QMS has been developed in accordance with ISO 9001:2000. It supports the philosophy of
monitoring, continuous improvement, and meeting customer requirements and our quality objectives.

2.1.2. The following process map outlines the key management processes necessary to ensure that the QMS
produces a quality product that conforms to all defined requirements, including customer requirements.
 QUALITY MANUAL
For internal use only. This document contains confidential and proprietary QM0001 REV Page 6 of 7
information of COMPANY X. It may not be copied or reproduced without
prior written permission from COMPANY X.
DRAFT

2.1.3. COMPANY X has developed the following quality system procedures that detail the
processes above and are required in order to maintain a fully functional QMS:
SOP-0001 Internal Audits
SOP-0002 Control of Documents & Records
SOP-0003 Business Planning & Management Review
SOP-0004 Corrective & Preventive Actions & Continual Improvement
SOP-0005 Monitoring, Measuring, & Analysis
SOP-0006 Control of Monitoring & Measuring Devices
SOP-0007 Purchasing & Materials Management
SOP-0008 Training
SOP-0009 Infrastructure, Production, & Service Support
SOP-0010 Design and Development
SOP-0011 Production
SOP-0012 Control of Non-Conforming Product

2.1.1. The structure of the documentation used in the QMS is as follows:

2.1.1.1. Quality System Manual: This document defines the Quality Policy, the key processes, the
company structure, and methods for maintaining the QMS.

2.1.1.2. Standard Operating Procedures: These documents describe the functional

responsibilities, the procedures to be used, and the methods of control for each process.

2.1.1.3. Work Instructions: When required, these documents are developed to define details as to
how specific tasks must be performed.

2.1.1.4. Forms: Blank forms are used to document processes and product quality.

2.1.1.5. Records and References: These documents provide the evidence to demonstrate
conformity to ISO 9001:2000, our QMS, and our procedures.

2.2. Quality Policy

2.2.1. The management and employees of COMPANY X are dedicated to producing quality innovative P.A.
technologies that meet or exceed customer requirements and expectations through continual
improvement, customer communication, and a strong development of creative imagination.

2.2.2. COMPANY X is a world leader in the design and manufacture of high-technology P.A. Systems and is
dedicated to produce innovative technologies, which continually raise the bar and set them apart from
competitors.

2.2.3. The quality policy is established by senior management to provide a framework for establishing and
reviewing the quality objectives. It is reviewed at management reviews to ensure suitability and
purposefulness.

2.2.4. The quality policy is provided and explained to every employee such that it is implemented and
maintained at all levels of the organization. Every employee understands what the quality policy means
and how they directly affect it.
 QUALITY MANUAL
For internal use only. This document contains confidential and proprietary QM0001 REV Page 7 of 7
information of COMPANY X. It may not be copied or reproduced without
prior written permission from COMPANY X.
DRAFT

2.3. Responsibility and Authority

2.3.1.1. The corporate organizational chart is as follows:

ORG CHART TO BE INCLUDED

2.3.2. Management Representative

2.3.2.1. The QA Manager is appointed as the management representative and ensures that processes
needed for the QMS are established, implemented, and maintained. The management
representative reports to senior management on the performance of the QMS and the need
for improvement. Further, the management representative promotes the awareness of
customer requirements throughout the organization.