Maruti Suzuki

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Maruti Suzuki India Limited

Type Public (BSE MARUTI, NSE MARUTI)

Industry Automotive
Founded 1981 (as Maruti Udyog Limited)
Headquarters Delhi, India
Mr. Shinzo Nakanishi, Managing Director
Key people
and CEO
Products Automobiles, Motorcycles
Revenue ▲US$4.8 billion (2009)
Employees 6,903 [1]
Parent Suzuki Motor Corporation
Website MarutiSuzuki.com

Maruti Suzuki India Limited (Hindi: मारुित सुज़ूकी इंिडया िलिमटेड) a partial
subsidiary of Suzuki Motor Corporation of Japan, is India's largest passenger car
company, accounting for over 45% of the domestic car market. The company offers a
complete range of cars from entry level Maruti-800 and Alto, to stylish hatchback Ritz, A
star, Swift, Wagon-R, Estillo and sedans DZire, SX4 and Sports Utility vehicle Grand
Vitara.[2]

It was the first company in India to mass-produce and sell more than a million cars. It is
largely credited for having brought in an automobile revolution to India. It is the market
leader in India and on 17 September 2007, Maruti Udyog Limited was renamed Maruti
Suzuki India Limited. The company's headquarters are located in Delhi. Since Suzuki
has major share in Maruti so all the key decision are taken by Suzuki.

Contents
[hide]

• 1 Profile
 • 2 Partner for the joint venture
• 3 Joint venture related issues
• 4 Industrial relations
• 5 Services offered
o 5.1 Current sales of automobiles
 5.1.1 Manufactured locally
 5.1.2 Imported
o 5.2 Discontinued car models
o 5.3 Manufacturing facilities
 5.3.1 Gurgaon Manufacturing Facility
 5.3.2 Manesar Manufacturing Facility
o 5.4 Sales and service network
o 5.5 Maruti Insurance
o 5.6 Maruti Finance
o 5.7 Maruti TrueValue
o 5.8 N2N Fleet Management
o 5.9 Accessories
o 5.10 Maruti Driving School
• 6 Issues and problems
• 7 Exports
• 8 See also
• 9 References and notes

• 10 External links

[edit] Profile

The old logo of Maruti Suzuki India Limited. Later the logo of Suzuki Motor Corp. was
also added to it

'To Munsiyari on a Maruti 800', Uttarakhand Himalayas

Maruti Suzuki plant in Gurgaon

Maruti Suzuki is India's number one leading automobile manufacturer and the market
leader in the car segment, both in terms of volume of vehicles sold and revenue earned.
Until recently, 18.28% of the company was owned by the Indian government, and 54.2%
by Suzuki of Japan. The BJP-led government held an initial public offering of 25% of the
company in June 2003. As of 10 May 2007, Govt. of India sold its complete share to
Indian financial institutions. With this, Govt. of India no longer has stake in Maruti
Udyog.

Maruti Udyog Limited (MUL) was established in February 1981, though the actual
production commenced in 1983 with the Maruti 800, based on the Suzuki Alto kei car
which at the time was the only modern car available in India, its only competitors- the
Hindustan Ambassador and Premier Padmini were both around 25 years out of date at
that point. Through 2004, Maruti Suzuki has produced over 5 Million vehicles. Maruti
Suzukis are sold in India and various several other countries, depending upon export
orders. Models similar to Maruti Suzukis (but not manufactured by Maruti Udyog) are
sold by Suzuki Motor Corporation and manufactured in Pakistan and other South Asian
countries.

The company annually exports more than 50,000 cars and has an extremely large
domestic market in India selling over 730,000 cars annually. Maruti 800, till 2004, was
the India's largest selling compact car ever since it was launched in 1983. More than a
million units of this car have been sold worldwide so far. Currently, Maruti Suzuki Alto
tops the sales charts and Maruti Suzuki Swift is the largest selling in A2 segment.

Due to the large number of Maruti 800s sold in the Indian market, the term "Maruti" is
commonly used to refer to this compact car model (in India, Hinduism's Hanuman is
known as "Maruti").

Maruti Suzuki has been the leader of the Indian car market for over two decades.

Its manufacturing facilities are located at two facilities Gurgaon and Manesar south of
Delhi. Maruti Suzuki’s Gurgaon facility has an installed capacity of 350,000 units per
annum. The Manesar facilities, launched in February 2007 comprise a vehicle assembly
plant with a capacity of 100,000 units per year and a Diesel Engine plant with an annual
capacity of 100,000 engines and transmissions. Manesar and Gurgaon facilities have a
combined capability to produce over 700,000 units annually.
More than half the cars sold in India are Maruti Suzuki cars. The company is a subsidiary
of Suzuki Motor Corporation, Japan, which owns 54.2 per cent of Maruti Suzuki. The
rest is owned by public and financial institutions. It is listed on the Bombay Stock
Exchange and National Stock Exchange in India.

During 2007-08, Maruti Suzuki sold 764,842 cars, of which 53,024 were exported. In all,
over six million Maruti Suzuki cars are on Indian roads since the first car was rolled out
on 14 December 1983.

Maruti Suzuki offers 15 models, Maruti 800, Alto, WagonR, Estilo, A-star, Ritz, Swift,
Swift DZire, SX4, Omni, Eeco, Gypsy, Grand Vitara. Swift, Swift DZire, A-star and SX4
are manufactured in Manesar, Grand Vitara is imported from Japan as a completely built
unit (CBU), remaining all models are manufactured in Maruti Suzuki's Gurgaon Plant.

Suzuki Motor Corporation, the parent company, is a global leader in mini and compact
cars for three decades. Suzuki’s technical superiority lies in its ability to pack power and
performance into a compact, lightweight engine that is clean and fuel efficient.

Nearly 75,000 people are employed directly by Maruti Suzuki and its partners. It has
been rated first in customer satisfaction among all car makers in India from 1999 to 2009
by J D Power Asia Pacific.[3]

Further information: Timeline of Maruti Suzuki

[edit] Partner for the joint venture

Sanjay Gandhi owned the Maruti Technical Services Limited, which ran into trouble and
was liquidated. After the death of Sanjay Gandhi, the Indira Gandhi government assigned
a delegation of Indian technocrats to hunt for a collaborator for the project. Initial rounds
of discussion were held with the giants of the automobile industry in Japan including
Toyota, Nissan and Honda. Suzuki Motor Corporation was at that time a small player in
the four wheeler automobile sector and had major share in the two wheeler segment.
Suzuki's bid was considered negligible.

While the major companies were personally represented in the initial rounds of
discussion, Osamu Suzuki, Chairman and CEO of the company ensured that he was
present in all the rounds of discussion. Osamu in an article writes that it subtly massaged
their (Indian delegation's) egos and also convinced them about the sincerity of Suzuki's
bid. Suzuki in return received a lot of help from the government in such matters as import
clearances for manufacturing equipment (against the wishes of the Indian machine tool
industry then and its own socialistic ideology), land purchase at government prices for
setting up the factory Gurgaon and reduced or removal of excise tariffs. This ensured that
Suzuki conscientiously nursed Maruti Suzuki through its infancy to become one of its
flagship ventures.[4]

[edit] Joint venture related issues

Maruti Suzuki's A-Star vehicle during its unveiling in Pragati Maidan, Delhi. A-Star,
Suzuki's fifth global car model, was designed and is made only in India.[5] Besides being
Suzuki's largest subsidiary in terms of car sales, Maruti Suzuki is also Suzuki's leading
research and development arm outside Japan

Relationship between the Government of India, under the United Front (India) coalition
and Suzuki Motor Corporation over the joint venture was a point of heated debate in the
Indian media till Suzuki Motor Corporation gained the controlling stake. This highly
profitable joint venture that had a near monopolistic trade in the Indian automobile
market and the nature of the partnership built up till then was the underlying reason for
most issues. The success of the joint venture led Suzuki to increase its equity from 26%
to 40% in 1987, and further to 50% in 1992. In 1982 both the venture partners had
entered into an agreement to nominate their candidate for the post of Managing Director
and every Managing Director will have a tenure of five years[6]

Initially R.C.Bhargava, was the managing director of the company since the inception of
the joint venture. Till today he is regarded as instrumental for the success of Maruti
Suzuki. Joining in 1982 he held several key positions in the company before heading the
company as Managing Director. Currently he is on the Board of Directors.[7] After
completing his five year tenure, Mr. Bhargava later assumed the office of Part-Time
Chairman. The Government nominated Mr. S.S.L.N. Bhaskarudu as the Managing
Director on 27 August 1997. Mr. Bhaskarudu had joined Maruti Suzuki in 1983 after
spending 21 years in the Public sector undertaking Bharat Heavy Electricals Limited as
General Manager. Later in 1987 he was promoted as Chief General Manager, 1988 as
Director, Productions and Projects, 1989 Director, Materials and in 1993 as Joint
Managing Director.

Suzuki Motor Corporation didn't attend the Annual General Meeting of the Board with
the reason of it being called on a short notice.[8] Later Suzuki Motor Corporation went on
record to state that Mr. Bhaskarudu was "incompetent" and wanted someone else.
However, the Ministry of Industries, Government of India refuted the charges. Media
stated from the Maruti Suzuki sources that Bhaskarudu was interested to indigenise most
of components for the models including gear boxes especially for Maruti 800. Suzuki
also felt that Bhaskarudu was a proxy for the Government and would not let it increase its
stake in the venture.[9] If Maruti Suzuki would have been able to indigenise gear boxes
then Maruti Suzuki would have been able to manufacture all the models without the
technical assistance from Suzuki. Till today the issue of localization of gear boxes is
highlighted in the press.[10]

The relation strained when Suzuki Motor Corporation moved to Delhi High Court to
bring a stay order against the appointment of Mr. Bhaskarudu. The issue was resolved in
an out-of-court settlement and both the parties agreed that R S S L N Bhaskarudu would
serve up to 31 December 1999, and from 1 January 2000, Jagdish Khattar, Executive
Director of Maruti Udyog Limited would assume charges as the Managing Director.[11]
Many politicians believed, and had stated in parliament that the Suzuki Motor
Corporation is unwilling to localize manufacturing and reduce imports. This remains true,
even today the gear boxes are still imported from Japan and are assembled at the Gurgaon
facility.

[edit] Industrial relations

For most of its history, Maruti Udyog Limited had relatively few problems with its labour
force. Its emphasis of a Japanese work culture and the modern manufacturing process,
first instituted in Japan in the 1970s, was accepted by the workforce of the company
without any difficulty. But with the change in management in 1997, when it became
predominantly government controlled for a while, and the conflict between the United
Front Government and Suzuki may have been the cause of unrest among employees. A
major row broke out in September 2000 when employees of Maruti Udyog Ltd (MUL)
went on an indefinite strike, demanding among other things, revision of the incentive
scheme offered and implementation of a pension scheme. Employees struck work for six
hours in October 2000, irked over the suspension of nine employees, going on a six-hour
tools-down strike at its Gurgaon plant, demanding revision of the incentive-linked pay
and threatened to fast to death if the suspended employees were not reinstated. About this
time, the NDA government, following a disinvestments policy, proposed to sell part of its
stake in Maruti Suzuki in a public offering. The Staff union opposed this sell-off plan on
the grounds that the company will lose a major business advantage of being subsidised by
the Government.

The standoff with the management continued to December with a proposal by the
management to end the two-month long agitation rejected with a demand for
reinstatement of 92 dismissed workers, with four MUL employees going on a fast-unto-
death. In December the company's shareholders met in New Delhi in an AGM that lasted
30 minutes. At the same time around 1500 plant workers from the MUL's Gurgaon
facility were agitating outside the company's corporate office demanding commencement
of production linked incentives, a better pension scheme and other benefits. The
management has refused to pass on the benefits citing increased competition and lower
margins.[12]

[edit] Services offered

[edit] Current sales of automobiles
Maruti 800

Maruti Omni

India's Corps of Military Police personnel patrolling the Wagah border crossing in the
Punjab in a Maruti Gypsy.

Maruti WagonR
Maruti Alto

Maruti Suzuki Swift

Maruti Suzuki Zen Estilo

Suzuki SX4
5th Generation Suzuki Alto is sold as Maruti Suzuki A-Star in India.

Maruti Suzuki Swift DZire

Suzuki Splash is sold as Maruti Suzuki Ritz in India.

[edit] Manufactured locally

1. 800 (Launched 1983)

2. Omni (Launched 1984)
3. Gypsy (Launched 1985)
4. WagonR (Launched 2002)
5. Alto (Launched 2000)
6. Swift (Launched 2005)
7. Estilo (Launched 2009)
8. SX4 (Launched 2007)
9. Swift DZire (Launched 2008)
10. A-star (Launched 2008)
11. Ritz (Launched 2009)
12. Eeco (Launched 2010)
13. Maruti New Wagon R (Launched 2010)
14. Maruti Altok10 (Launched 2010)
[edit] Imported

Suzuki Grand Vitara

1. Grand Vitara (Launched 2007)

[edit] Discontinued car models

Maruti Zen

Maruti Baleno

The recently discontinued Maruti Suzuki Versa.

Suzuki XL7 was sold as Suzuki Grand Vitara XL7

1. 1000 (1990–1994)
2. Zen (1993–2006)
3. Esteem (1994–2008)
4. Baleno (1999–2007)
5. Zen Estilo (2006–2009)
6. Versa (2001–2010)
7. Grand Vitara XL7 (2003–2007)
*Source

[edit] Manufacturing facilities

Maruti Suzuki has two state-of-the-art manufacturing facilities in India.[13] Both

manufacturing facilities have a combined production capacity of 1,000,000 vehicles
annually.

[edit] Gurgaon Manufacturing Facility

The Gurgaon Manufacturing Facility has three fully integrated manufacturing plants and
is spread over 300 acres (1.2 km2). All three plants have an installed capacity of 350,000
vehicles annually but productivity improvements have enabled it to manufacture 700,000
vehicles annually. The Gurgaon facilities also manufacture 240,000 K-Series engines
annually. The entire facility is equipped with more than 150 robots, out of which 71 have
been developed in-house. The Gurgaon Facilities manufactures the 800, Alto, WagonR,
Estilo, Omni , Gypsy, Swift and Eeco.

[edit] Manesar Manufacturing Facility

The Manesar Manufacturing Plant was inaugurated in February 2007 and is spread over
600 acres (2.4 km2). Initially it had a production capacity of 100,000 vehicles annually
but this was increased to 300,000 vehicles annually in October 2008. The Manesar Plant
produces the A-star, Swift, Swift DZire and SX4.

[edit] Sales and service network

Maruti Suzuki is one of the companies in India which has unparalleled sales and service
network. As of June 2010 it currently has 800-plus dealerships across more than 500
cities in India. It plans to expand total number of dealerships to 1,000.[14] To ensure the
vehicles sold by them are serviced properly, Maruti Suzuki has 800-plus dealer
workshops, 1,945 Maruti Authorized Service Stations and 30 Express Service Stations on
30 National Highways across 1,314 cities in India. The company is planning to expand
the number of dealerships to 1,500 by 2015.[15]

Service is a major revenue generator of the company. Most of the service stations are
managed on franchise basis, where Maruti Suzuki trains the local staff. Other automobile
companies have not been able to match this benchmark set by Maruti Suzuki. The
Express Service stations help many stranded vehicles on the highways by sending across
their repair man to the vehicle.[16]

[edit] Maruti Insurance

Launched in 2002 Maruti Suzuki provides vehicle insurance to its customers with the
help of the National Insurance Company, Bajaj Allianz, New India Assurance and Royal
Sundaram. The service was set up the company with the inception of two subsidiaries
Maruti Insurance Distributors Services Pvt. Ltd and Maruti Insurance Brokers Pvt.
Limited[17]

This service started as a benefit or value addition to customers and was able to ramp up
easily. By December 2005 they were able to sell more than two million insurance policies
since its inception.[18]

[edit] Maruti Finance

To promote its bottom line growth, Maruti Suzuki launched Maruti Finance in January
2002. Prior to the start of this service Maruti Suzuki had started two joint ventures
Citicorp Maruti and Maruti Countrywide with Citi Group and GE Countrywide
respectively to assist its client in securing loan.[19] Maruti Suzuki tied up with ABN Amro
Bank, HDFC Bank, ICICI Limited, Kotak Mahindra, Standard Chartered Bank, and
Sundaram to start this venture including its strategic partners in car finance. Again the
company entered into a strategic partnership with SBI in March 2003[20] Since March
2003, Maruti has sold over 12,000 vehicles through SBI-Maruti Finance. SBI-Maruti
Finance is currently available in 166 cities across India.[21]

"Maruti Finance marks the coming together of the biggest players in the
car finance business. They are the benchmarks in quality and efficiency.
Combined with Maruti volumes and networked dealerships, this will
enable Maruti Finance to offer superior service and competitive rates in
the marketplace".
 — Jagdish Khattar, Managing director of Maruti Udyog Limited in a
press conference announcing the launch of Maruti Finance on 7 January
2002[19]

Citicorp Maruti Finance Limited is a joint venture between Citicorp Finance India and
Maruti Udyog Limited its primary business stated by the company is "hire-purchase
financing of Maruti Suzuki vehicles". Citi Finance India Limited is a wholly owned
subsidiary of Citibank Overseas Investment Corporation, Delaware, which in turn is a
100% wholly owned subsidiary of Citibank N.A. Citi Finance India Limited holds 74%
of the stake and Maruti Suzuki holds the remaining 26%.[22] GE Capital, HDFC and
Maruti Suzuki came together in 1995 to form Maruti Countrywide.[23] Maruti claims that
its finance program offers most competitive interest rates to its customers, which are
lower by 0.25% to 0.5% from the market rates.

[edit] Maruti TrueValue

Main Article: Maruti True Value

Maruti True service offered by Maruti Suzuki to its customers. It is a market place for
used Maruti Suzuki Vehicles. One can buy, sell or exchange used Maruti Suzuki vehicles
with the help of this service in India. As of 2009 there are 315 Maruti True Value outlets.
[24]

[edit] N2N Fleet Management

N2N is the short form of End to End Fleet Management and provides lease and fleet
management solution to corporates. Its impressive list of clients who have signed up of
this service include Gas Authority of India Ltd, DuPont, Reckitt Benckiser, Sona
Steering, Doordarshan, Singer India, National Stock Exchange and Transworld. This fleet
management service include end-to-end solutions across the vehicle's life, which includes
Leasing, Maintenance, Convenience services and Remarketing.[25]

[edit] Accessories

Many of the auto component companies other than Maruti Suzuki started to offer
components and accessories that were compatible. This caused a serious threat and loss
of revenue to Maruti Suzuki. Maruti Suzuki started a new initiative under the brand name
Maruti Genuine Accessories to offer accessories like alloy wheels, body cover, carpets,
door visors, fog lamps, stereo systems, seat covers and other car care products. These
products are sold through dealer outlets and authorized service stations throughout India.
[26]

[edit] Maruti Driving School

A Maruti Driving School in Chennai

As part of its corporate social responsibility Maruti Suzuki launched the Maruti Driving
School in Delhi. Later the services were extended to other cities of India as well. These
schools are modelled on international standards, where learners go through classroom and
practical sessions. Many international practices like road behaviour and attitudes are also
taught in these schools. Before driving actual vehicles participants are trained on
simulators.[27]

"We are very concerned about mounting deaths on Indian roads. These
can be brought down if government, industry and the voluntary sector
work together in an integrated manner. But we felt that Maruti should first
do something in this regard and hence this initiative of Maruti Driving
Schools."

— Jagdish Khattar, at the launch ceremony of Maruti Driving School,

Bangalore

[edit] Issues and problems

On February, 24, 2010, Maruti Suzuki India, announced recalling of 100,000 A-Star
hatchbacks to fix a fuel leakage problem. the company will replace the gaskets for all
100,000 A-Star cars.[28]

[edit] Exports
Maruti Exports Limited is the subsidiary of Maruti Suzuki with its major focus on exports
and it does not operate in the domestic Indian market. The first commercial consignment
of 480 cars were sent to Hungary. By sending a consignment of 571 cars to the same
country Maruti Suzuki crossed the benchmark of 300,000 cars. Since its inception export
was one of the aspects government was keen to encourage. Every political party expected
Maruti Suzuki to earn foreign currency.

Angola, Benin, Djibouti, Ethiopia, Europe, Kenya, Morocco, Sri Lanka, Uganda, Chile,
Guatemala, Costa Rica and El Salvador are some of the markets served by Maruti
Exports.
[edit] See also
Companies portal

• Suzuki Motor Corporation

• Cars in India
• Automobile industry in India

[edit] References and notes

1. ^ Maruti Udyog Ltd. Company Profile [1]
2. ^ "Automobile Industry India". Imagin Mor Pty Ltd.
http://imaginmor.com/automobileindustryindia.html.
3. ^ "J.D.Power and Associates - Press Release". Businesscenter.jdpower.com. 2009-10-27.
http://businesscenter.jdpower.com/news/pressrelease.aspx?ID=2009241. Retrieved 2010-
06-26.
4. ^ The Hindu, Business Published on Monday, 24 November 2003. Osamu Suzuki's
article was published in Kenshu, a Japanese quarterly publication of the Association for
Overseas Technical Scholarship.me too is a partner... [2]
5. ^ The Earthtimes (2008-01-09). "Suzuki's A-Star concept in global debut at Delhi auto
show | Earth Times News". Earthtimes.org.
http://www.earthtimes.org/articles/show/171202.html. Retrieved 2010-06-26.
6. ^ Rediff on the Net: A successful marriage goes to court 19 September 1997 [3]
7. ^ "Rediff, On the Net - Date: 3 September 1997". Rediff.com. 1997-09-03.
http://www.rediff.com/business/sep/03mul.htm. Retrieved 2010-10-10.
8. ^ "Rediff, On the Net Date: 27 August 1997". Rediff.com. 1997-08-27.
http://www.rediff.com/business/aug/27mul.htm. Retrieved 2010-10-10.
9. ^ "Rediff on the Net ''Bhaskarudu: The man Suzuki loves to hate''". Rediff.com. 1997-09-
22. http://www.rediff.com/business/sep/22maruti.htm. Retrieved 2010-10-10.
10. ^ Business Linte: Maruti Suzuki disinvestment — Releasing the clutch Sunday, 19 May
2002 [4]
11. ^ "Government, Suzuki resolve Maruti Suzuki row 8 June 1998". Rediff.
http://www.rediff.com/business/1998/jun/08maruti.htm. Retrieved 2010-10-10.
12. ^ "Article Timeline of Maruti Suzuki Labour Unrest, World History Archive". Hartford-
hwp.com. http://www.hartford-hwp.com/archives/52a/index-db.html. Retrieved 2010-10-
10.
13. ^ "Facilities". Marutisuzuki.com. http://www.marutisuzuki.com/facilities.aspx. Retrieved
2010-10-10.
14. ^ 11 Jun, 2010, 05.53PM IST,PTI (2010-06-11). "Maruti to expand distribution network
by 200 more dealerships". Economictimes.indiatimes.com.
http://economictimes.indiatimes.com/news/news-by-industry/auto/automobiles/Maruti-
to-expand-distribution-network-by-200-more-dealerships/articleshow/6037757.cms.
Retrieved 2010-10-10.
15. ^ 5 Aug, 2010, 07.27PM IST,PTI (2010-08-05). "Maruti to increase sales outlets to 1,500
in 5 years". Economictimes.indiatimes.com.
http://economictimes.indiatimes.com/news/news-by-industry/auto/automobiles/Maruti-
 to-increase-sales-outlets-to-1500-in-5-years/articleshow/6262227.cms. Retrieved 2010-
10-10.
16. ^ 5 Paise Stock Broking's report on Maruti Udyog Limited before the IPO (.pdf file) [5]
17. ^ The Hindu Business:Saturday, 11 May 2002 - Maruti launches car insurance [6]
18. ^ The Hindu Business Line Sunday, 18 December 2005 -Maruti Insurance ramps up sales
[7]
19. ^ a b c Press Release by Maruti Suzuki, Cached page from Google
20. ^ Business Line, Saturday, 15 March 2003, SBI ties up with Maruti Suzuki for car loans
[8]
21. ^ Retail Yatra. Com, 8 August 2003 -Maruti Suzuki, State Bank of Bikaner & Jaipur join
hands for car financing Jaipur [9]
22. ^ The Hindu, Online edition of India's National Newspaper, Published: Thursday, 26 July
2001, Citicorp Maruti Finance gets P1 plus [10]
23. ^ Maruti Finance, Joint Ventures[dead link]
24. ^ — The Maruti TrueValue website —
25. ^ Writeup about the Maruti N2N Fleet Management Solution
26. ^ Maruti Genuine Accessories[dead link]
27. ^ Deccan Herald, Online edition of Sunday, 20 March 2007 "Maruti Suzuki's first driving
school in Bangalore"[11]
28. ^ "Maruti Suzuki recalls 1 lakh 'A-Star' cars; stk flat". 24 February 2010.
http://www.moneycontrol.com/news/buzzing-stocks/maruti-suzuki-recalls-1-lakh-a-star-
cars-stk-flat_443459.html. Retrieved 24 February 2010.