CURRICULUM VIATE

Mahendra Gattamaneni
Mobile: 8147408069
Email: nanimahesh143@gmail.com

Objective:

Having 4.3 years of experience in System and Technical support professional with good
experience in managing server and network infrastructures across UNIX, Linux, Windows and
VMware platforms. Ability to Communicate comfortably at all levels, thereby ensuring good
teamwork.Capable of making significant contribution to the Profitability of any employer.

Profile Summary:

 Having 4.4 years of IT exposure with strong hands on experience in VMware and Azure
Administration.
 Moderate and contribute to the support forums (specific to Az Networking, Az Virtual
Machines, Az Active Directory, Az Storage) for Microsoft Developers Network including
Partners and MVPs.
 Work on escalated tasks related to interconnectivity issues and complex cloud-based
identity management and user authentication, service interruptions with Virtual Machines
(their host nodes) and associated virtual storage (Blobs, Tables, Queues).
 Installed several hotfixes and patches on windows servers to eliminate vulnerabilities.
 Migrated VMs across hosts within a HA cluster to perform maintenance tasks on ESXi
hosts

 Identified highest space using folder on various NAS servers to free up disk usage using
TreeSize Professional.
 Worked on the installation of NMI drivers on HP blade ESXi servers to eliminate PSoD.
 Failed over Windows cluster resources from Active to Passive nodes in a cluster
environment for scheduled maintenance and emergency changes.
 Managed user accounts using Active Directory 2003/2008 to create new domain accounts,
provide controlled access to existing network shares as well as creating new ones using
Hyena.
 Used VMware vMotion to eliminate application downtime from planned server
maintenance by migrating running virtual machines between hosts.
 Managing and resolving End user requests within the SLA using TOPS online ticket
logging tool and service online tool.
 Installation of Antivirus such as Symantec 10.0, Trend Micro and McAfee 8.0 with
periodic updates.
 Periodically check the systems for updating the antivirus, patches and Knowledge in DNS
and DHCP Services
 Participated in regular 24x7 on-call rotations and coordinated with the offshore team for
night-time scheduled activities.
 Backing up user’s data with NT Backup and Configuration of Local and Network Printers
on workstations.
Education:

 Completed B.Sc from Jawaharlal Sri Vivekananda Degree College with 65%
0f aggregate.
Technical Skills:

Professional Experience:

 Working as Support Engineer at Amplus from Sep 2014 to 2018 to till date.

Project Experience:

Project1:
Company Name : AMPLUS
Period : NOVEMBER 2017 to Till Date
Designation : Support Engineer, Microsoft Azure Services – CSS

Microsoft Azure is a cloud computing platform and infrastructure, created by Microsoft, for
building, deploying and managing applications and services through a global network of Microsoft-
managed datacenters. It provides SaaS, PaaS and IaaS services and supports many different
programming languages, tools and frameworks, including both Microsoft-specific and third-party
software and systems.
 Work on escalated tasks related to interconnectivity issues and complex cloud-based
identity management and user authentication, service interruptions with Virtual Machines
(their host nodes) and associated virtual storage (Blobs, Tables, Queues).
 Moderate and contribute to the support forums (specific to Az Networking, Az Virtual
Machines, Az Active Directory, Az Storage) for Microsoft Developers Network including
Partners and MVPs.
 Provide consulting and cloud architecture for premier customers and internal projects
running on MS Azure platform for high-availability of services, low operational costs.
 Reporting to the Group Manager for technical escalations, analyze top-issues and top call
drivers for the week and provide action plans to streamline processes.
 Handle escalated Support tickets till closure for MS Azure IaaS platform.
 Exposed to working with various issue severities, engaging specialized teams, close
deadlines.
 Work closely with the program management / product group for info on new released
features. Interact with principal owners of Microsoft proprietary enterprise products.
 Contribute and collaborate with the content development team for official documentation,
tech blogs and "how-to" tutorials.
 Design lab sessions for team members to reproduce critical issue.
 Organize tech sync calls to be up-to-date on platform updates / emerging technologies
 Part of an internal project to automate the Support process by designing an IVR using
artificial intelligence and logical troubleshooting algorithm.

Project2:
Company Name : AMPLUS
Period : October 2015 to 2017
Designation : Wintel/VMware Administrator
 Built Windows Server 2003 and 2008 VMs and physical servers via HP iLO virtual media
and deploying virtual machines from templates.

 Installed several hotfixes and patches on windows servers to eliminate vulnerabilities.

 Failed over Windows cluster resources from Active to Passive nodes in a cluster
environment for scheduled maintenance and emergency changes.
 Updated drivers and firmware on HP branded Emulex FCA using OneCommand
 Managed user accounts using Active Directory 2003/2008 to create new domain accounts,
provide controlled access to existing network shares as well as creating new ones using
Hyena.
 Troubleshooting user account lockouts using AD Lockout tool and Microsoft Operations
Manager.
 Identified highest space using folder on various NAS servers to free up disk usage using
TreeSize Professional.
 Worked as a primary/dedicated Windows resource in a company-wide Managed Print
Services (MPS) project involving building print servers, hundreds of windows print queues,
installation of print drivers, printer network sharing, and troubleshooting connectivity
issues, configuring job storage/PIN printing.
 Migrated VMs across hosts within a HA cluster to perform maintenance tasks on ESXi
hosts.
 Used VMware vMotion to eliminate application downtime from planned server
maintenance by migrating running virtual machines between hosts.
 Worked on the installation of NMI drivers on HP blade ESXi servers to eliminate PSoD.
 Created clones from existing VMs (both live and powered-off)
 Deployed several VMs from Templates and customized their configurations as-needed.
 Responded to server down alerts in a timely manner and brought them up via HP iLO/ Dell
DRAC.
 Created Audit reports for E&Y external audit requests.
 Worked as a member of both the projects as well as the steady state operations teams.
 Participated in regular 24x7 on-call rotations and coordinated with the offshore team for
night-time scheduled activities.

Company Name : AMPLUS

Period : SEPTEMBER 2014 to 2015
Designation : Desktop Support Engineer.

Role:
 Installation and troubleshooting of Operating systems like Windows 2003 / XP
Professional Windows 7 & 8.
 Configuration of Local and Network Printers on workstations.
 Configuration and troubleshooting wireless internet connection.
 Configuration and troubleshooting of Lotus Notes Email clients and other
desktop related issues using Remote Desktop software.
 Installation of Antivirus such as Symantec 10.0, Trend Micro and McAfee 8.0
with periodic updates.
 Backing up user’s data and profiles.
 Trouble Shooting Hardware Problems and Network related issues.
 Installation and configuration of Lotus notes, AutoCAD, MS Office, Service
Packs, and other third party software.
 Periodically check the systems for updating the antivirus, patches.
 Managing and resolving End user requests within the SLA using TOPS online
ticket logging tool and service online tool.
 Knowledge in DNS and DHCP Services.

 Backing up user’s data with NT Backup

 Establishing LAN connection and troubleshooting LAN issues.