4/2/2019 Player Results Information

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Completion Status Report
Student Name Ajith R

Course Title ITIL® 2011 Edition Foundation: Service Operation Processes

Start Date Apr 2, 2019

Completion Status: Completed - Apr 2, 2019

Completion Criteria: Achieve a score of 80% on the course test

and answer all questions
Test Score: You've scored 91%

Answer All Questions: You've answered all questions

Test Scores
Pre-Test Current Highest
Course Test 70% 87% 91%

Lesson 1: Incident Management 69% 95% 95%

The Scope and Principles of Incident Management 59% 100% 100%

The Incident Management Process 78% 100% 100%

Managing Incidents - - -

Incident Management Interfaces 80% 80% 80%

Lesson 2: Problem, Event, Request, and Access

70% 78% 86%
Management

The Scope and Principles of Problem Management 60% 100% 100%

The Problem Management Process 62% 64% 64%

Managing Problems - - -

Problem Management Interfaces 67% 67% 67%

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4/2/2019 Player Results Information

Pre-Test Current Highest

Event, Request, and Access Management 100% 60% 100%

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