A

SUMMER PROJECT

ON

“A STUDY ON CUSTOMER SATISFACTION TOWARDS HOUSING LOAN IN

BANKING SECTOR WITH REFERENCE TO POP MONEY PVT LTD”
Dissertation submitted in partial fulfillment of the requirements for the award of
the Degree of

MASTER IN MANAGEMENT STUDIES (MMS)

OF

MUMBAI UNIVERSITY

(2017-18)

SUBMITTED TO,

SHIVAJIRAO S. JONDHLE INSTITUTE OF MANAGEMENT

SCIENCE & RESEARCH

ASANGAON

UNDER THE GUIDANCE OF

PROF. BHOJRAJ SHEWALE SIR.

SUBMITTED BY,

MR. PANDHARINATH UMANATH DUBHASHE

(Roll no.17011)

MARKETING
 DECLARATION

I hereby declare that this dissertation titled “A Study On Customer Satisfaction Towards
Housing Loan In Banking Sector With Reference To Pop Money Pvt Ltd.” submitted by me to
SHIVAJIRAO S. JONDHLE INSTITUTE OF MANAGEMENT SCIENCE & RESEARCH,
MUMBAI UNIVERSITY in partial fulfillment of requirements of MMS Programmed is
bonafied work carried me under Professors. This has not been submitted to any other University
or institution for any degree/ diploma/ certificate or published any time before.

Date: (Pandharinath U. Dubhashe)

 Certificate

This is to certify that Mr. Pandharinath Umanath Dubhashe Roll No. 17011 student of first year
Master in Management Studies has successfully completed the Summer Internship Project, work
title “A Study On Customer Satisfaction Towards Housing Loan In Banking Sector With
Reference To Pop Money Pvt Ltd” At in partial fulfillment for the degree of Master in
Management Studies (MMS) University of Mumbai.

This project report is the record of authentic work carried out during the academic year 2016-17.

Project Guide Principal

 ACKNOWLEDGEMENT

Apart from our efforts, the success of this project depends largely on the encouragement
and guidelines provided to me Mr. Bhojraj Shewale sir from time to time. We take this
opportunity to express our gratitude to the person who has been instrumental in the successful
completion of this project. We would like to shower our greatest appreciation to Shivajirao S.
Jondhale Institute of Management, Science & Research under the guidance of Prof. Bhojraj
Shewale Sir, we felt motivated and encouraged to undertake this project.
Without her encouragement and guidance this project would not have materialized. We
can’t say thank you enough for her tremendous support and help. We are also grateful for every
small effort they have put in to see to it that our project is a grand success.
We would also like to thank, all those people who have directly or indirectly contributed
to the successful completion of this project.
Thanking you all, for your kind anticipation in our project.
 CONTENT
Sr. No. Title Page No.
1. 1
About Pop Money
1
What We Do PMPL

Institutional Association 2
2 3
Abstract
3 Introduction 3

4
Importance Of Home Loan Types Of Home Loan
Types Of Home Loan 5

6
Advantages And Disadvantages Of Home Loans

Obstructions In Home Loan Disbursement 7

4 Customer Needs And Customer 12

Satisfaction

5 Requirement For Customer Satisfaction 16

6 16
Review Of Literature
7 Objectives 18

8 Research Methodology 18

Statistical Tools 18

Analysis And Interpretation 18

Suggestions 24

9 Conclusion 25

10 Bibliography 26
11 Questionnaires 27