Reshma Thomas - Experienced Project Consultant

RESHMA THOMAS
CONTACT: +971.50.10.77.368 / +971.55.10.18.688;
E-mail: reshma1180@gmail.com/reshma.thomas @ericsson.com

A Project Consultant successful in driving large Infrastructure Projects in areas of Project

Management, Implementation and Service delivery in Multiple industries: Telecommunication,
Energy, Industry and Society within the Middle Eastern Region.

Highlights

 Project Management, Governance and Delivery  Customer Engagement

 Skilled Negotiator  Analytical Skills
 Workflow Planning  Supervision and Training
 Account Management  Market Analysis
 Vendor Management  IT Service Management
 IT Enabled Business Transformation Project  Service Delivery
Coordination
 Business Process Analysis and Improvement  Business Strategy
 Strategic Communications  Change Management
 IT Operations Management  Budgeting
Exposure

Project Consultant Aug 2011 – Till date

Ericsson AB Middle Region, UAE, Qatar, Oman, Bahrain
 Performed multiple Roles in different region over multiple infrastructure projects.
 Development of Business, Pre sales, driving scope definition/refinement, bid management, risk
management, contractual negotiation throughout engagement.
 End to end accountability of solution execution and implementation: track project activities, monitor &
manage changes, risks, conflicts & escalations
 Contract management: managing contract changes and/or amendments during the contract execution;
working closely with Key Accounts and relevant stakeholders.
 Developing Project management areas: simplifying processes, methods & tools with innovative ideas.
 Suppliers and Vendor management experience
Projects :
 Etisalat Modernization Network SWAP and Upgrade.
 BAPCO: Security Enhancement
 Oman Navy : Maritime Security and Surveillance Project
 Royal Omani Police – Secure Communication Network
 Qatar National Broadband Network – Infrastructure Fiber Rollout.
 Etisalat IT Infrastructure Transition and Transformation.
Reshma Thomas - Experienced Project Consultant

Sr. Operation Analyst Mar 2010 to Jul 2011

IBM India Pt Ltd
 Conducts and facilitates RCA of a problem
 Review and approval of analysis solution and results
 Reviews problem validation and solution propagation activities
 Consults for incident solution identification and regular review of service level agreement (SLA)
performance data
 Keeps informed about new SLAs and SLA framework
 Reviews progress and results with client and (senior) management
 Sets scope for (trend) analysis
 Applies Information Technology Infrastructure Library (ITIL) framework knowledge
 Facilitates communication with clients, team members, suppliers, etc. to ensure the actions and
changes which may affect them are known. Documents commitments and action items.
Projects :
 ABN Amro IT Transition and Transformation
 The Coca-Cola Company
 Ontario Municipal Employees Retirement System
 Home Depot
 Target

Sr. Technical Support Expert Dec 2006 to Jan 2010

Dell International – Bangalore, India
 Provide IT (hardware, software, and networking) support – performed desktop, laptop, printers, telecom
troubleshooting and repairs, provided security measures as per company’s global policies.
 As a senior member of the team, took initiative and responsibility to mentor, coach, and assist new
technicians in on-boarding to the team and process.
 Assisted Team Manager in data analysis for team performance, individual performanc e, and performance
improvement.

Accomplishments

 Streamlined FTTx Last mile to monitor activities real time.

 Awarded with various performance awards and appreciation for best practices, resolution rate, sales and
customer experience in Dell Rated among the top 10 performers consecutively in 2007, 2008 and among
top 5 in 2009.
 In 2009 while serving the team as mentor the team was awarded Smart step Award for the best
performance in 4 quarters.

Certifications

CCNA (Cisco certified), CSSA (SonicWALL certified) CCSA (Check Point Trained) Dell Certified
Resolution expert ITIL V3 Foundation (Trained) PMP (Trained) Soft skills Cross -Cultural Communications
Team Management & Motivation Excellent Interpersonal Skills Time Management.
Education

BS, Information Technology 2010

Abraham Lincoln International University – Florida, USA