NAZMEEN BEGUM

Email:nazmeenbegumink@gmail.com
Mob: 9676896833

PROFILE SUMMARY

Looking for better position in an reputed organization . where my exceptional ability to prioritize, organize, and
effectively communicate with all levels of staff will be valuable in providing outstanding administrative support
to the company’s management personnel.

EDUCATION

B.com(computer application)(2009)
M.A English (2018)

WORK EXPERIENCE

Azaan International School

From: May 2016 – June 2017
Designation: Admin Representative.
Duties:.

 Maintaining electronic and/or hard copy filing system.

 Strictly adhering to office policies and procedures, especially regarding confidentiality.
 Acting as a point of contact for staff, students and parents.
 Tracking information of fee defaulters and attendance of the higher classes.
 Helming the reception desk when necessary.
 Taking dictation of all the activities of the day and assisting H.M and Principal in all administrative work.
 Scheduling and coordinating meetings, appointments, and other arrangements for other professionals.
 Handling requests from teachers and coordinators.
 Preparing time table of the classes in the absence of H.M or coordinator. Preparing examination sitting
arrangements.
 Encouraged feedback from students and parents and made a note of their views, doubts and complaints
and informed to H.M
  Question papers rechecking and typing.
 Assisting HOD for internal exam of ASL(Assessments of speaking and listening )
 Provided guidance to the teachers, cordinators and heads in seminars, workshops, functions, inspection
and many more activities.

First Gulf Bank(Dubai)

FROM: 18/01/2015 to 07/06/2015
Designation: Customer service BDU
Duties:
 Work involve taking calls from diverse customer & providing instant solutions
 Dealing with calls in a highly professional manner.
 How to act as the first point of telephone contact for a customer.
 Handling complaints in a diplomatic way.
 Accurately updating customer records with information.
 Answering any queries quickly and efficiently.
 Quickly understanding a callers point of view and to empathies with them.
 Able to respond and adapt to the needs of all customers.
 Quickly processing information
 Preparing MIS and retentions.
 Handling meetings.

TeleMart Shopping Network Pvt Ltd{INDIA}

FROM: Aug , 2011 to Oct , 2013
Designation: Customer Service
Duties:
 Responsible for achieving sales target on time
 Providing excellent customer services
 Work individually or in a team
 Give after sales services to customers
 Responsible for keeping all records of items sales orders on daily basis
 Ensuring all records completely accurate.
 Preparation of relevant documents for manager.
 Ensure Professionalism & high quality is continually maintained.
CAPABILITIES

 Assisting in resolving problems and proficient in multi tasking

 Providing administrative and clerical support (mailing, scanning, copying, filing).
 Scheduling and coordinating meetings, appointments, and other arrangements for other professionals.
 Strictly adhering to office policies and procedures, especially regarding confidentiality.
 Acting as a point of contact immediately in emergencies.
 Tracking information of fee defaulters and attendance of the higher classes.
 .Self-Confidence and Positive Thinking.
 High patience levels that help to pay attention, understand and handle every situation in calm manner
 Technically proficient.
 Very energetic, result oriented and organized.

COMPUTER SKILLS
 Skilled in finding appropriate materials on internet
 Internet Web Browsing & E-mailing.
 Operating System (Window XP, 2000, 98 and vista).
 Good Data entry skills
 Typing with sound speed.

PASSPORT DETAILS

Passport No : K 4746389
Place of Issue : Indian
Date of Issue : 17/08/2012
Date of Expiry : 16/08/2022

PERSONAL DETAILS

Nationality : Indian
Date of Birth : 24/04/1988
Civil Status : Married
Languages : English, Hindi, Urdu
Religion : Muslim
REFERENCE :
As per request

DECLARATION
I assure you that the above information is true to the best of my knowledge, and if given an opportunity,
I shall serve your esteem concern to the best of my knowledge and ability

REGARDS,
NAZMEEN BEGUM.