Ricoh

Service
Advantage

Acceleratin
g Growth

Edward O’Meara
Service Advantage Business Development Manager, Ricoh Europe
Feb 2019
 What is Ricoh Service Advantage?

 Ricoh Service Advantage is a set of innovative proximity technology services,

designed to improve the availability of your assets, the productivity of your
employees and to support your local and global growth.

FOOTPRINT SKILLS PARTNERS SERVICES

Utilising Ricoh Covering a wide Partnering with
Service expertise, companies Offering a complete
customer vertical Managed
footprint and segmentation with looking to provide
resources, scalable Technology Technology Service
over 23 countries an enviable or Services tailored
technology skills Services
in Europe and in Europe or to client or partner
Globally set requirements
Globally

INNOVATION + EXECUTION
 Service Advantage offerings

SMART LOCKERS COLLABORATIVE

ROBOTICS DIGITAL DISPLAYS
Service provision and
Reseller for lockers Service provision for Installation and
vendors and robotics vendors in maintenance for
customers retail & logistics partners in retail
(Samsung, Innerworkings…)
(Apex, TZ, WIB…) (Fetch Robotics…)

DESKSIDE SUPPORT / 3RD PARTY TECHNOLOGY

SMART HANDS MAINTENANCE

Leveraging 4,500 Maintenance services for

technicians in Europe non-Ricoh equipment
to support customers (Zebra…)
Ricoh Field Engineers Transferrable skill set

Electronic, Mechanical and IT skill set

Approx 4500 Engineers in EMEA

4
Constantly Evaluating & Supporting
New Technologies
Smart Lockers Benefits for Users

 ID card readers  Digital locks for

and pin code remote, keyless
entry options for access
security and
accountability

 Pre-bookable via  Alerts and

smart devices notifications
regarding locker
use
Smart Lockers Benefits for Management

 Programmable  Integrated  Integrated

software to processes for management
optimise usage improved dashboard for
and maximise efficiency and greater visibility
control service automation and control

 Connectivity with  Built-in power

existing software for device
systems and charging and
devices lighting
 Smart Locker solutions adapt to your custom needs

Smart Day Lockers Smart Mail & Parcel Lockers

Flexible storage for a flexible Optimising your accountable
workforce and visitors. mail fulfillment process and
security.

In partnership In partnership
with TZ with TZ

Smart Inventory Lockers Smart Asset Management

Combining inventory Lockers
security with smarter For access with accountability to
distribution. assets for shift workers.

In partnership In partnership
with APEX with APEX

Retail applications such as CLICK & COLLECT LOCKERS, SMART FOOD VENDING LOCKERS also available… 11
 Smart Day Lockers answer
your Flex Office requirements

Agile working, flexible locations and clear desk policies create

a big need for on-demand secure employee locker facilities.

15/02/2019 12
 Smart Day Lockers improve on traditional
secured storage management

Traditional manual lockers require the regular

attention of your facilities team to manage:
 Leavers and joiners
 Lost keys
 Locker hogging
 Storing of inappropriate items

In addition, tracking and reporting on locker use,

capacity levels, fair usage and allocation by
department also requires manual intervention.

15/02/2019 13
Corporate Smart Day Lockers
Problem
 In the New World of Work,
there are fewer options for
storing items and personal
affects securely
 Information is at risk if left
unattended in a shared
workspace
 Combination locks and key
locks are an option, but are
expensive to maintain &
underutilized
Ricoh Solution Value
 Ricoh Intelligent Lockers  Employees don’t have to
provide secure storage for worry about where they’ll
employees & visitors store their personal items
 Lockers can be reserved  Personal items can only be
online or in person, retrieved by the employee
meaning less is left or visitor storing them
unattended.  Client avoids cost of lost
 Concierge technology & keys, locks and even
services simplify personal or business
management of lockers, belongings and assets.
and ensure proper usage
 Smart Day Lockers benefits

Smart Day Lockers offer:

 On-demand 24x7  A digital user portal

personal & business for locker allocation
storage space and access

 Remote user  Single view

advance booking management of the
via smart device entire locker portfolio

 Keyless entry via a  Integration with other

keypad or ID card software systems such
reader as HR and Security

 Pre-defined and
adjustable management
protocols for locker
usage

15/02/2019 15
 Smart Day Lockers custom look & feel

Ricoh Smart Lockers are modular, extendable,

fully customizable, and seamlessly integrate
within your corporate environment.

15/02/2019 16
 Smart Day Lockers architecture

How they work:

Security system HR system Permanent

Admin Lockers

Employee Visitor
Lockers

Visitor Concierge
Team
Day Locker
Lockers
management
console

15/02/2019 17
TZ Day Locker Client Workflow

The home screen prompts the The main menu provides the The reservation mode screen
user to scan their security user with a range of service indicates the type of reservation
badge functions is permitted for the security badge

The Locker selection screen The Locker confirmation screen The Locker open screen
allows the user to personally prompts the user to confirm their indicates the Locker is open for
select a Locker from available Locker selection access
Lockers
Employee Self-Service Portal

Employees perform and manage their own reservations

Add & View Reservations

Move or Extend Reservations

Change PIN code

Managed Services: Locker Maintenance & Cleaning Services

Concierge Portal

Manage Locker Reservations on behalf of Employees

Look-up staff users, add, view and

move reservations

Extend guest reservations

Change PIN code for employees and

visitors

Managed Services: Concierge Services

Administration Portal

Manage Employee, Visitor, Concierge & Admin Rights

Import employee users and assign

permanent lockers

Edit users, security card access and

locker bank details

Set up and manage concierge and

administration users

Managed Services: Administration & User Management

Frequently Asked Questions

What locker
reservation
options are
ANSWER
available for
employees? 1. Permanent Reservation. This is used
for employees who permanently work
near the Locker Bank.

2. Temporary Reservation. This

provides for Lockers to be reserved for
a period of time after which it expires.
This is used for visitors and non-local
staff (e.g. interstate staff).

3. Team Reservation. Lockers that are

reserved for a period of time for
multiple members of a team to access
(e.g. a project team that needs to
securely store confidential information).

22
Frequently Asked Questions

Will visitors have

access to a Day
Locker if they need
ANSWER
personal storage
space? The Locker Bank provides visitors who are
assigned temporary security cards with the
self service capability to make a temporary
locker reservation without requiring
assistance. Specific capabilities include :

1. Making a temporary reservation

2. Choosing an available Locker or letting
the System auto-assign an available
Locker
3. Releasing the reservation earlier than
the expiry time
4. Permitting a final open Locker after the
reservation expires (within a defined
grace period)

23
Frequently Asked Questions

Can we use the

same Lockers
for package
ANSWER
deliveries & for No. Accountable mail management is about
Day Lockers? managing last mile delivery of packages
and accountable mail. The workflows
relating to this application are very different
to how employee storage needs to be
managed.

The TZ Day Locker System is a designed

specifically to manage employee storage
dynamically in an agile workplace.

Lockers can however be repurposed to

either run as accountable mail lockers or
day lockers by upgrading the software.

24
People, Process & Technology

TZ Hardware:
• Concierge Services • Millwork
• User Management • Indoor use only
• Locker Administration • Customizable
• Locker Maintenance
• Metalwork
• Indoor or outside
Ricoh • Not customizable

Managed & TZ Software:

People Technical • Day Locker Client
• Installs on each
Services RICOH
client bank.
• Can be stand-
Intelligent alone or networked
Lockers
Ricoh • Day Locker
Enterprise Manager
• Consulting • Required to
• Solution Design Services network lockers
• Configuration • Employee,
concierge and
admin portals

Process Technology
Managed & Technical Services

Lockers can be
dusted out and Manage lockers
the exteriors according to
cleaned. Break policy mutually
fix provided by established with
Tech Services. the client
Ricoh
Managed &
Technical
Services RICOH
Intelligen
Ricoh t Lockers
Enterprise
Services
Enhance the
employee &
visitor
experience by
managing
reservations
 How can Smart Day Lockers help you?

Let Ricoh help you implement a new,

more efficient business process for
day locker usage and management.

DISCOVER

RETURN TO SOLUTION MENU

15/02/2019 27
 Smart Mail & Parcel Lockers enhance
Mailroom services

The mailroom is receiving more

mail and parcels than ever before.

15/02/2019 28
Some Things to Consider…

 Fewer resources are required to deliver packages to Lockers

compared to dropping packages off at mail stops or to each
individual desk/department. This enables resources to focus on
other value added services.
 It takes an average of 5 – 10 minutes per package to deliver
packages by hand. In comparison, it takes less than 30
seconds per package when using a Smart Locker System.
 Studies show that approximately 30% of first-time mail delivery
attempts are unsuccessful. The logistics cost to re-attempt
missed deliveries is estimated to cost a company more than $2
per package.
 When recipients are expecting an important package they often
call the mailroom inquiring about delivery. Corporate Mailrooms
estimate that mail resources can spend an additional 10% –
20% of their time fielding calls from employees looking for
packages
 Studies show that given the choice, over 50% of recipients
would prefer their packages to be picked up outside of normal
mail operating hours, 8am-5pm.
*Data collected by TZ LTD from large customer installations
29
 Traditional mail management
can be improved
Example of a current accountable mail management process
Manual process for mailroom staff

Repeat continually until collected

Courier Accepted Data – scan to Placed in Send Wait for Collected? Data – End
delivers and sign-for add to mail secure email to collection update mail
package by the management store addressee managemen
mailroom system t system

15/02/2019 30
 Smart Mail & Parcel Lockers
automate the mailroom workflow
Accountable mail management using Smart Mail & Parcel Lockers

Manual Automated

Scan package (which syncs with

the mail management system)
Locker messages
Look up recipient and
addressee and
select locker
repeats as required
Smart Addressee collects
Locker
Portal
using secure code
provided or ID card
Courier Accepted Select and edit
delivers and signed- delivery message
package for by the
mailroom
Place package in
Smart Locker
15/02/2019 31
Corporate Parcel Lockers
Problem
 In the New World of Work,
employees no longer sit in a
single location, so package
delivery is difficult
 Packages that are delivered
often sit, unsecured, in a
cubicle or workspace
 If packages are kept in
mailroom, lack of security to
ensure the right person
receives the package
Ricoh Solution
 Ricoh Intelligent Lockers
allow for delivery to a
central, secure location
 Employees receive
notifications when packages
are delivered,
 Packages can only be
accessed using RFID cards
or PIN codes
Value
 Delivery to a centralized
location allows for a mobile
workforce using shared
workspaces
 Employees now have the
freedom to pick up
packages on their own
schedule
 Intelligent lockers track
delivery & pickup, ensuring
the right person receives
package every time.
 Smart Mail & Parcel Lockers

Effective management to handle a growing influx of accountable

mail and parcels can be challenging for the majority of mailrooms.

 No easy way to safely store and manage secure parcels

 Time intensive process for contacting the addressee and
organising collection, including reminders/follow-up
 Manually recording of intake and collections

15/02/2019 33
 Smart Mail & Parcel Lockers benefits

Welcome to Smart Mail & Parcel Lockers

By introducing new automated processes and
workflows your mailroom will be more efficient
and secure.
 Built-in, automated  Fully tracked and  Keyless entry via a
processes for secure delivery keypad or ID card
accountable mail protocol reader
management

 Easy to set-up  Save considerable  API integration

and use time and resources with existing
mailroom software,
HR and Security
 24/7 user access  Instant access to
reporting and
package history

15/02/2019 34
 Smart Mail & Parcel Lockers Indicative Savings

BEFORE: AFTER:
Delivered to the employee’s desk Delivered to Ricoh Smart Lockers
 Packages sorted and brought to each floor  Packages sorted and brought to Ricoh Smart
 Search for Employee Lockers
 If found, interrupt employee - Ask for signature  Drop off all packages into the Lockers
 Drop off package  Email sent to employee
 If not found, look for colleague or someone else
- Ask for signature  Employee picks up package at their
 Drop off package with colleague or admin convenience
 If colleague or admin not found or unwilling to sign -  Email with secure code instead of signature.
Bring back to mailroom and repeat delivery process
later in the day 60% - 70% saving in time

35
 Smart Mail & Parcel Lockers Indicative Savings
Assumptions:
1. Savings in Delivery Time 600 packages per month
$30 per hour labor rate
Fewer resources required to deliver packages to Lockers compared to
dropping packages off at mail stops or desks. 10 minute saving per package
15 minutes versus 5 minutes per package $36,000 Saving per Year

2. No more Re-deliveries
Studies show that on average 25% of all initial mail delivery attempts are 25% x 600 packages per month
unsuccessful. 15 minute per package delivery
25% more deliveries @ 15 minutes per package $13,500 Saving per Year

3. Savings in Mailroom Support

Mailroom staff often have to take calls from employees expecting an 400 calls per month
important package delivery. 5 minute per call
20 calls per day @ 5 minutes per call $12,000 Saving per Year

4. Extended Mailroom hours

If employees want to pick up their package outside of normal hours, One additional employee
additional employees would need to be employed for the extended hours. $5,000 per month
Extended Hours: 6am-9am and 5pm-8pm. (6 hours) $60,000 Saving per Year
 Smart Mail & Parcel Lockers
Case Study: DSV
 DSV, a Danish logistics company operating in South Africa, under pressure to deliver
consistency and differentiation as commoditization of services continues to drive cost reduction
 Postal and logistics services since 2013: Outdoor Smart lockers for drop off and collection of
parcels in competition with South African postal services
 Ricoh & TZ Solution: Upgrade and Expand: 100 x Retrofit of existing Smart locker estate +
400 X New outdoor Smart lockers
 Supply, site survey, installation and maintenance services (5-year multimillion euro deal)

“Ricoh successfully demonstrated

a technology and service innovation offering
capable of supporting DSV’s aggressive
expansion and service objectives “

Brett Sauerman,
General Manager, e-commerce, DSV South Africa
 What Parcel Locker sizes are available?

TZ Lockers comprise a series of Locker

Columns that are joined together with a
Console Column on a leveling plinth to
create a Locker Bank.

Each Locker Column module comprises a

number of Locker Units based on standard
Locker Unit sizes. Column depth is a
standard 24” and width is either 17” for
standard or 21” for console columns.

38
Accountable Mail Software

39
 TZ Courier Client Application

Manages Delivery and Pick-up Workflow

• Allows designated Delivery Agents

to place parcels in the locker

• Allows end recipient to retrieve

parcels from the locker in a secure
manner

• Reminds recipient of parcels not

picked up in a timely manner

• Keeps an audit trail pertaining to

parcels, lockers accessed, system
over-rides and general traffic
through the System

• Synchronizes with Asset Manager to

push or pull data and manage
transaction information
Package Delivery Workflow
Package Pickup Workflow
 TZ Asset Manager Application

Provides Aggregated System Reporting & Control

• Asset Manager is the secure back-end system that

orchestrates the entire Locker network

• Central dashboard and remote monitoring capability

• Real time tracking and management of parcel

information

• Generates aggregated reports for all connected

Lockers

• Interfaces to third party back-end systems, including

Track and Trace, Email, SMS Gateway
People, Process & Technology
TZ Hardware:
• Millwork
• Parcel Delivery
• Indoor use only
• User Management
• Customizable
• Locker Administration
• Locker Maintenance
• Metalwork
• Indoor or outside
• Not customizable
Ricoh
Managed & TZ Software:
• Parcel Locker
People Technical Client
• Installs on each
Services RICOH client bank.
Intelligent • Can be stand-
alone or networked
Lockers
Ricoh
• Parcel Locker
Enterprise Manager
• Consulting
• Solution Design Services • Required to
network lockers
• Configuration • Employee,
concierge and
admin portals

Process Technology
Managed & Technical Services

Lockers can be
dusted out and Manage lockers
the exteriors according to
cleaned. Break policy mutually
fix provided by established with
Tech Services. the client
Ricoh
Managed &
Technical
Services RICOH
Intelligen
Ricoh t Lockers
Enterprise
Services
Track delivery
& pickup,
ensuring the
right person
receives
package.
 Smart Mail & Parcel Lockers are tailor-made

Ricoh Smart Lockers are modular, extendable

and customizable for complete corporate
design integration within your premises

15/02/2019 46
 Smart Mail & Parcel Lockers

Let Ricoh transform your mailroom by

providing a new automated process, greater
accountability, security and efficiency.

DISCOVER

RETURN TO SOLUTION MENU

15/02/2019 47
 Smart Inventory Lockers increase supplies
availability & accountability, reduce costs

Your business inventory is valuable.

Knowing who has used what and when, which department
and how many used, is essential information.

15/02/2019 48
 How to optimize IT supplies management?
Challenges Solution
Cost Reduction
 No control or governance  IT assets controlled via
over IT consumables smart inventory lockers
 Cost of wasted stock  User authentication at the
 Running out of stock device controller
 Poor user experience
 Authorized transactions
recorded in the cloud
 Stock level alerts for
proactive fulfilment
 Reporting by user cost
centre allows for internal
charge back
Benefits ROI
 Typically reduce IT
 Ordering stock based on consumption by 15-20%
needs, not “just in case”  Typically reduce inventory
 Less wastage of IT levels by 30-50%
assets
 Chargeable back to cost
centres (rather than IT)
Productivity
 Over 80% reduction in IT
equipment receiving /
issuing time
 Significant reduction in
end user downtime
 Integration with ITSM
such as Remedy or
ServiceNow
User Experience
 Available on demand 24/7
 Smart Inventory Lockers

An effective new distribution process

for inventory

Automated reports on
stock levels and
usage

Stock locker
IT or facilities with new
management inventory and
consumables

Access and
authentication with pin or
Smart Inventory access card for self-
Management information Locker service
15/02/2019 50
 Focus on Customer Workflows

 Dispensing (through Edge 5000 and Axcess 6000):

– User Authenticates with Proximity Card, takes stock required, logs out
– Trajectory Cloud records transactions based on coil turns, quantity entered for a locker or on load cell
counts based on weight (Axcess 6500 only, standalone only)
– Usage reports tracking all transactions, quantity taken and spend.
– Integration possibilities by sending reporting data to ITSM’s

 Delivery Orders (through Axcess 6000):

– User creates a ticket, IT fulfills request into locker with Delivery Code
– User receives pickup code via email or SMS
– User scans or enters code and door opens for them to take new equipment.
– Can also work in reverse for return of loan or faulty equipment.
– Restful APIs available for creation of orders and management of lockers, deliveries and collections.
(Third party integration with ITSMs such as ServiceNow, Remedy etc.)
 Focus on Customer Workflows
Example: Lucy’s laptop ‘dies’ (hardware failure) & Lucy also requires SLIM HP power adapter

 Lucy raises an ‘Incident’ on Remedy.

 Service Desk responds, confirms laptop ‘dead’, & ‘approves’ replacement.
 If not in stock Service Desk obtains and delivers laptop to locker.
 Lucy is sent a pickup code to collect the replacement laptop and a delivery code for the broken laptop
 Lucy goes to local Locker or Smart IT Vending + Locker combo machine
 As per instructions sent, presses # on the combined controller, scans pickup code
 Opens locker
 Takes replacement laptop
 Closes locker
 As per instructions sent, presses # on the combined controller, scans delivery code
 Deposits broken laptop in locker
 Closes locker
 Locker opening & closing updates Remedy via push notification that replacement machine has been taken, broken
laptop deposited, and is ready for pickup & repair.
 Lucy also uses her Client Employee RFID Smart Card to vend the essential peripheral i.e. SLIM HP power adapter
which she requires from the Edge 5000 vending machine
 APEX Edge 5000 Series

 Single-Item Dispensing
 Adjustable shelf height and tray configurations
 Adapts to a wide range of item sizes and shapes
 Safely dispenses highly sensitive or fragile items
 Patented Verified-Vend™ Technology senses and
confirms each item dispensed
 Broad Range of Dispense Accessories
 Dispensing up to 60 SKUs with limited repackaging
needed
 Custom branding (vinyl wrap)
 Connected to Trajectory Cloud management platform
APEX Edge 5000 Series

54
 APEX Axcess 6500 Series

 Automated Locker System

 Single and Multiple item dispense
 Smart sensor platform to automatically count every item
removed or added (weighting from 30g to 10kg)
 Versatile Configurations: 18 to 27 doors, with 25
customisable compartments combinations to organise a wide
range of materials
 Enhanced items visibility
 Fast, easy stocking and restocking, no repacking required
 External controller with RFID, PIN or barcode authentication
 Custom branding (vinyl wrap)
 Connected to Trajectory Cloud management platform to
monitor usage, spot trends, and analyse your real-time
supply and materials
APEX Axcess 6500 Series
 APEX Axcess 6000 Series

 Automated Locker System

 Single and Multiple item dispense
 Self-service automated order pickup/will call items
 Secure check-out & check-in based on roles,
departments, work orders…
 Versatile Configurations from 4 heights and any 3-
and 6-door compartment combination: 9 to 36 doors
 Enhanced items visibility
 Controller options: embedded, external, or none as
a satellite locker to an Edge 5000
 Keep devices charged
 Custom branding, cabinet & per door (vinyl wrap)
 Connected to Trajectory Cloud management
platform
APEX Axcess 6000 Series
Cloud-based reporting integrates with your IT
 Cloud-based reporting integrates with your IT
 Manage users, lockers, items, alerts and more !
 Leverage API for integration with your ITSM
 Smart Asset Management Lockers track
valuable shared tools and devices

Digital handheld devices can be hard to track and

are often misplaced or damaged during use.

15/02/2019 61
 Smart Asset Management Lockers

What is your current process to manage and

track the use of these devices, and how time
effective is it?

15/02/2019 62
 Handheld Device Management Challenges

Applications
 Warehouses: scanners / radios for picking and shipping inventory
 Retail: iPhone / iPad provide immediate customer-facing inventory checks
 Airlines: tablets allow gate agents to assist customers and fulfill processes

Historical problems
 Expensive devices with high loss / misplacement
 Long lines at beginning / end of shift to get scanners
 Not properly charged and “in working condition” for next shifts
 No visibility where assets are, who has them, or if in good working condition
 Personnel spending hours searching and managing assets and supplies
 Loss of production if asset unavailable

15/02/2019 63
 Smart Asset Management Lockers
enhance traditional methods

Sign In and Out Books

Open Cabinets

64

Spreadsheets

15/02/2019
Cage Hands
 How do you currently manage your mobile assets?

• What are you trying to improve? What challenges are you having?
• Lost / Missing / Stolen devices
• Damaged / Accountability
• Delayed shift start-up due to devices not being returned on time
• Lack of visibility into device utilization
• User queuing during shift start / end
• Excessive time managing devices
• Type of mobile assets? (mobile computers, scanners, tools…)
• How many mobile assets?
• How many locations?
• How are mobile assets stored?
• How are mobile assets charged? (USB, cradles, battery only chargers…)
• How many shifts at a typical facility?
• Who owns the assets? (IT, Operations, Facilities ?...)
• What stage are you at? Where is this project on the priority list?
• Is it budgeted? Opex or Capex? Timeframe for a decision?

15/02/2019 65
 Smart Asset Management Lockers benefits

Time consuming manual checklists and lack of clarity

about usage will be a thing of the past.

 Allocation and retrieval  Keyless pin code or ID

of assets is managed card access assigns each
and recorded asset to a specific user

 Access full  Easy to use and save

reporting and usage considerable time and
history resources

 Built-in power supply and  24/7 user access

lighting ensures optimum
charging and visibility

15/02/2019 66
 APEX Axcess 6000 Series

 Automated Locker System

 Single and Multiple item dispense
 Self-service automated order pickup/will call items
 Secure check-out & check-in based on roles,
departments, work orders…
 Versatile Configurations from 4 heights and any 3-
and 6-door compartment combination: 9 to 36 doors
 Enhanced items visibility
 Controller options: embedded, external, or none as
a satellite locker to an Edge 5000
 Keep devices charged
 Custom branding, cabinet & per door (vinyl wrap)
 Connected to Trajectory Cloud management
platform
 Popular Asset Management features

 Track individual serialized items

 If item is barcoded, use scanner for quick action and avoid user error
 Loan periods and overdue alerts
 Forced return – access to one of the “same asset”
 Automated lockdown (eg charging) and alert notifications
 User-initiated lockdown at check-in if item is not in reusable condition
 Ability to restrict access to certain assets per user
 Fast transaction based on access rules
 Personal accountability: person that checked an asset out must check it in

15/02/2019 68
 Smart Asset Management Lockers Benefits
BEFORE Smart Lockers AFTER Smart Lockers

Manual tracking

Long change
 Strategically located lockers
of Shift lanes
 Fast transaction based on access rules
 Ability to charge in device
Labor intense  Visibility & alerts to manage repair conditions
 Real-time reporting for audits…
15/02/2019 69
 Smart Asset Management Lockers Benefits
 Reduced repair and replacement costs due to greater accountability and control

 Improved productivity : no time wasted searching for working devices

 Eliminate long change of shift queue lines

 Eliminate personal hoarding of devices

 Less supervisor time spent managing devices

 Fewer assets required through shift sharing and greater control

 Real-time reporting for inspection, certification, warranty requirements, etc.

 Real-time alerts to know when assets need maintenance attention

15/02/2019 70
 Measurable ROI based on Devices & Workforce

 Number of devices?
 Average device cost? Employees Avg. Hourly
Number
per shift rate
 % of devices damaged per year?
 % of devices lost per year? Floor workers
Storemen
 Number of shifts per day? IT Support
 Shift length in hours?
 Number of working days per year?

 Reducing Queue: from 5min to 30s the amount of time floor workers are waiting
to be issued with, or for them to return, a device
 Reducing by 80% storeman resource required to issue, receive and manage
devices on behalf of the floor workers
 Reducing IT time spent dealing with damaged and lost devices:
assuming an average time spend of 3 hours per damaged device (servicing, returning
to supplier, re-imaging, and returning to stock). Assuming an 80% reduction in
quantity of lost devices and a 40% reduction in quantity of damaged devices.
15/02/2019 71
Cloud-based Smart Lockers Management
Cloud-based reporting integrates with your IT
 Cloud-based reporting integrates with your IT
 Manage users, lockers, items, alerts and more !
 Leverage API for integration with your ITSM
 Focus on Services
Ricoh provides the following services for Smart Lockers in 23 countries in Europe:

Ricoh Europe
Austria
 Site survey Belgium
Czech Republic
 Installation Denmark
Finland
 Training France
Germany
 Project Management Hungary
Ireland
 Ricoh Support Center access for hardware related Italy
calls or data management software related calls Luxembourg
Netherlands
(escalated to vendor) Norway
Poland
 Preventative Maintenance Portugal
Russia
 Remote and onsite support Break/Fix services Slovakia
South Africa
(Next Business Day Onsite, Mon-Fri 8am-6pm) Spain
Sweden
 Incidents open by the customer via structured email Switzerland
in local language to the local Ricoh Support center Turkey
United Kingdom
 There’s a Smart Locker for every requirement

Ricoh Smart Lockers come in many shapes and sizes

and provide some customization to meet your specific
business needs.
Ricoh remains at your disposal to tailor this
presentation to your exact specifications.