Monday 24th October – Issue 43

Message from the Manager:

Don’t forget – the clocks go back an hour on Sunday 30th October at 2am, you might even
break your Breakfast record! Why not drop a text to your Breakfast Shift Team to remind
them?

Contents:
• Great Tastes of the World - The Swiss Stack Launches on Wednesday
• Poppy Appeal
• 9 Weeks to Go - Training
• HEBT & DCFT Toaster Belts – Now available through MBSync/WebLog

Great Tastes of the World - The Swiss Stack Launches on Wednesday

Wednesday sees the launch of The Swiss Stack which is the second sandwich of GTW. Please review the
Operational Procedures for The Swiss Stack in the GTW Manager’s Guide with your team. You can find this
on the GTW homepage.
The Swiss Stack - New Ingredients:
• Potato Lattice Bun
• Emmental Cheese Sauce (this should be dispensed using the new green triple full cut nozzle you received
in your POP Kits)
• Crispy Onions
Action Required
• Ensure you change your POP accordingly and that Kiosks are displaying the correct sandwich on the
screensaver and menu. You can find deactivation codes on the Intranet by clicking this link Kiosk Guide
• Keep all South African Stack POP in a safe place throughout the promotion
• Please ensure customers are receiving the Sour Cream & Chive dip (25ml) when they receive their Spicy
Nacho Cheese Wedges
• The Maltesers McFlurry must be served with the correct about of sauce (21g dispensed using the brown
handled dessert sauce pump) and topping (15g using the green spoodle)
• If, during weeks three or four, you run out of any ingredients for The Swiss Stack you should start selling
the contingency sandwich The South African Stack

Any questions: Scott Smilley (National Operations) 07525 597 411

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Poppy Appeal
This year we will once again be supporting the Royal British Legion's (RBL) and Poppyscotland’s
Poppy Appeal by receiving customer donations in exchange for poppy stickers on their behalf
• A local RBL/Poppyscotland volunteer will visit restaurants from this week to deliver poppy stickers and a
collection box, which should be placed in a prominent position on the front counter
• A box of stick on poppies will also be delivered for staff if they wish to wear a poppy
• If staff wish to wear a poppy sticker, they can do so when in the Dining Area or front counter only
Action Required:
• Review the attached Manager’s Guide for further information and guidance on where to display/store
Poppies and collection boxes
• Please hold a two minutes’ silence at 11am on Friday 11th November – you can print out the sign at
the back of the Manager’s Guide and place it in a suitable location to make customers aware
after Remembrance Day on 13th November, your local RBL/Poppyscotland volunteer will return to pick up
the collection box, donations and any remaining poppies. Remember to check their ID. You are not required
to count or bank any monies donated during this appeal.

If you need to contact RBL or Poppyscotland please use the contacts below:
For restaurants in England, Wales and Northern Ireland): Christine Cobbold at the Royal British Legion
ccobbold@britishlegion.org.uk or 01622 795 816
(For restaurants in Scotland only): Stuart Lang at poppyScotland s.lang@poppyscotland.org.uk or 0141 338
6588

Any questions: Kaz Elgood (Communications) 07809 543 389

9 Weeks to Go - Training
People
• Use the training coverage report to highlight your restaurant’s key training opportunities
• Buddy up all new starters with a Crew Trainer and have a learning plan to guarantee a fun and smooth
learning experience. Ensure all training is planned and scheduled
• Ensure your Crew and Managers have updated their availability and requests on MyTime so you can
schedule effectively for the busy period
• Ensure a Customer Experience Leader is scheduled to be on hand to optimise the customer journey,
assist with any enquiries and engage with customers. The scheduling guidance tool can be found on the
Intranet under EotF > Go Live > Customer Experience Leader Scheduling tool
Crew Trainers and Area Leaders
• Use the Crew Trainer Verifications to certify that corrective coaching and the right behaviours are
displayed throughout the shift to deliver an enhanced Customer Experience
• Ensure Area Leaders are scheduled and in place and have completed the Leading Areas for Crew Trainers
Workbook and eLearning to have the necessary skills to help deliver great levels of QS&C
Shift Management
• Review the Be Well Served layouts on the Intranet under Operations Excellence > Be Well Served
• Review Shift Manager Verification completion to ensure that all Managers are confident and competent
in achieving the outcome of a well-run shift and are focused on enhancing the Customer Experience
• Ensure that Shift Managers are utilising People Positioning Guides (PPG) when scaling their areas and are
aware of when they should be opening up their next initiation points. Remember that in EotF, you should
now open your 3rd IP on person 8
• Encourage recognition and reward for the Crew who demonstrate The Vital Ingredients to generate
some fun and excitement delivering a great experience for customers and Crew alike
Any questions: Danielle Collins (Training) 07545 938 765

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HEBT & DCFT Toaster Belts – Now available through MBSync/WebLog
• Toaster belts can no longer be ordered from H&K
• Ordering through Martin Brower saves on delivery costs

Any questions: Caroline Beauchamp (HAVI) 07766 492 070

Sales Guidance
w/c 24th October
• 86% of schools are expected to be on holiday Click here for the school holiday dates in your area
• The clocks go back on Sunday 30th October, this will be a record Breakfast Shift!
• Friday 28th October is expected to be the first of two October pay days, this also happened in 2015
w/c 31st October
• Monday 31st October will be October’s second pay day and also Halloween

Page 3
 Operations Update Calendar
Monday Tuesday Wednesday Thursday Friday Saturday Sunday
24-Oct 25-Oct 26-Oct 27-Oct 28-Oct 29-Oct 30-Oct

Close payroll by 7am Record Breakfast Shift

Great Tastes of the World Week
3 The Swiss Stack
English & Welsh Schools Half Term Clocks Change - at 2am they go
backwards one hour

31-Oct 01-Nov 02-Nov 03-Nov 04-Nov 05-Nov 06-Nov

Close payroll by 7am

Employee of the Month Great Tastes of the World Week
Deadline 4 The Swiss Stack continues
Halloween Fireworks Night

07-Nov 08-Nov 09-Nov 10-Nov 11-Nov 12-Nov 13-Nov

Great Tastes of the World Week

Close payroll by 7am 5 The Mexican Stack launches
Armistice Day - Hold a 2
Remembrance Sunday
Phase 3 Uniform delivery minute silence at 11am
Spiced Cookie Latte starts

14-Nov 15-Nov 16-Nov 17-Nov 18-Nov 19-Nov 20-Nov

Great Tastes of the World Week

Close payroll by 7am 6 The Mexican Stack Sandwich
Taste & Train Taste & Train
Continues

21-Nov 22-Nov 23-Nov 24-Nov 25-Nov 26-Nov 27-Nov

Taste & Train Last Day of GTW

Festive Food Event Launch
Close payroll by 7am Taste & Train