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Learning outcomes:
In my first week
of internship, I have learned how to open a current account and a
savings account.
I have learned how to write a voucher. I have also learned the basics
of how general
banking works from check clearance to keeping transaction records.
about how employees should behave with their
In a week, I learned to be professional,
customers and fellow colleagues.
I learned the procedure
of changing client’s signature/photos/address/phone number on
their requests.
I observed that every employee has a target to fulfill and for that they do some sort of
marketing while doing their regular job activities. I learned some techniques from the
employees through which they motivate their potential clients to open a bank account.
Observation:
While working in this branch, I had observed that this office is always busy. Many clients come
to check their accounts. My supervisor told me that it was this office’s responsibility to manage
the salary transactions of many other offices employees. I then realized it was other employees not
clients who came here to check their salary accounts and deposit money. I have also been able to
observe that there were some regular customers who do transactions almost every day and
everyone knows them – their name to their account number. The environment of this branch is
very friendly. They are also very welcoming. Even though I am an intern here, all the employees
have shown a friendly and respectful attitude towards me.
Notable Incidents:
However, one difficulty that I faced was that customers sometimes do not want to fill up the forms
by themselves. They consider it as a hassle and force the employees for doing the work. This
lengthens the process as employees are also required to enter the client information online.