Job Description Section

Job Description – Assistant Manager

Location – Noida, India
Experience – 5 plus years

A wholly owned subsidiary of SYNNEX Corporation (NYSE: SNX), Concentrix is a leader in

high-value global business services. It partners with its clients to deliver end-to-end customer
engagement services, technology innovations, analytics, process optimization, and business
improvements. The global business services firm transforms the customer experience, and
streamlines front and back office and industry-specific processes to provide the highest value
from every customer interaction. Based in 25 countries with a staff of more than 70,000 who
speak 40+ languages, Concentrix offers industry expertise in 10 industries: Banking & Financial
Services, Healthcare & Pharmaceutical, Insurance, Technology, Consumer Electronics, Retail &
e-Commerce, Government & Public Sector, Media & Communications, Automotive and Travel,
Transportation & Tourism.
Roles & Responsibilities –

 Responsible for managing the operations seamlessly and timely SLA delivery along with
maintaining high levels of employee and customer satisfaction
 Establish & Manage Relationships / Engagement with the Clients.
 Oversee the team – organizes resources, sets goals, carries out strategy from Executives
and client on a day to day basis; reporting responsibilities
 Responsible for following agreed governance model, escalation & communication plan
 To ensure team members achieve agreed standards in relation to their job assignments.
 To ensure training of new staff on the corporate policy rules to be adhered to
 To ensure that the buddy system is put in place to maintain the operation with minimal
disruption in times of annual leave/sick leave/study leave and daily working hour schedules
 To monitor and document work schedule of staff and absences.
 Build strong partnership with the client by growing and nurturing the existing relationships to
ensure operational cohesion & effective foundation for future growth
 Take weekly and monthly calls with clients to understand the expectations from the teams
and provide updates.
 Ensure that all audit related issues are brought to a close
 Identify and drive continuous improvements and initiatives in process
 Coach & mentor Team lead so that they are able to manage their teams better
 Hire leads and managers, conduct training & induction, maintain employee & client
satisfaction scores, conduct performance Appraisals and attrition management
 To ensure that all internal customer queries are followed up on a timely basis
 Collaborate with internal teams.
 To be the Key contact for all problems and queries with specific business assigned.
 Take on special projects as per business need

Essential Skills / Expertise required:-

 Action Oriented, Integrity and Trust, Perseverance
 Good Communication Skills, Problem Solving, Drive for results, Standing along and
Directing Others
 Managing & measuring work
 Ability to handle pressure
 Sound knowledge of finance and accounting skills
 Problem solving, analytical and data entry mastery
 Excellent verbal and written communications skills
 Strong external and management reporting

Desired Skills:
 Proficiency in team management skills to hold meetings and conduct performance
reviews to help employees meet Performance Targets

 Proficiency in employee development to assist employees in meeting the

Performance Targets through Hiring, Coaching & Mentoring

 Ability to communicate and resolve issues that affect Performance Criteria

 Ability to share operational improvement and take action with other teams
 Ability to manage projects to improve employee performance
 Ability to handle escalations from employees in the team
 Ability to escalate issues to the supervisor or other internal departments

 Demonstrated language fluency in English

Qualification Section
Qualification – Any Graduate

Disclaimer:-
'Neither Concentrix Daksh Services India Private Limited nor any authorized 3rd party who
assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any
other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting
correspondence from Concentrix are printed on Concentrix letter head with authentic signatures
of appropriate Concentrix authorities.'