Job Allocation & Work

Schedule
 Step for Efficient Scheduling
• Identify
– Fixed staff position
– Variable staff position

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 Staff position
• Fixed staff positions
– To be filled regardless of volume of
business
• Managerial & Administrative
– EHK, AEHK, Supervisor

– Variable staff position

• Varies in relation to the occupancy levels
– Expressed in relation to fixed positions
– Room attendants, Supervisors, Valet

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 Staffing guide
• Scheduling & control tool to determine
total labour hours, employees & estimated
expenses

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 Developing a staffing guide
• Step 1
– Determine total labour hours (variable
position)
– Use productivity standards
• Staffing problem
– Cleaning guest room – 30 min
• At 90% occupancy calculate labour hours
• At 70% occupancy calculate labour hours

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 Developing a staffing guide
• Step 2:
– Determine number of employees to be
scheduled as per occupancy levels
• Staffing problem
• A room attendant is expected to clean 16 rooms
per 9 hr shift
– Calculate the manpower required for 90 &
70% occupancy levels

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 Developing a staffing guide
• Calculate estimated labour expense
required to operate the HK department at
specific occupancy levels
– Assume $6.00 as average hourly rate.

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 Staffing guide for other positions
• One supervisor to check 60 – 80 rooms
– (8hrs/80 or 60 rooms) = ??
– One lobby attendant for public areas for 100
occupied rooms (8hrs/100 rooms) = ??
– One day shift attendant for 85 occupied
rooms
– One afternoon shift attendant for every 50
rooms
– One afternoon shift house person for every
100 rooms

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 Developing employee work
schedules
• Occupancy forecasts & staffing guide used
to determine right number of employees
• Tips for developing schedules
– Should cover a full work week (Sun
through Sat)
– Posted at least 3 days before next work
week
– Days off, vacation time, requested days off
to be indicated

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 Developing employee work
schedules
• Schedule of current week to be reviewed
in relation to occupancy levels
– Change if necessary

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 Alternative scheduling
techniques
• Part – time employees
– Students, young mothers, retirees
• Flexible work hours (flextime)
– Allow employees to schedule their own
work shifts
• Improved morale, productivity, job
satisfaction

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 Alternative scheduling
techniques
– Compressed work schedule
• 40 hr work week = 4 ten hour days
– Job sharing
• Two or more employees work together to
fulfill 1 full time employee

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