Client survey 2019

Client satisfaction survey

Thank you for giving us the opportunity to better serve you. Please help us by taking a few minutes to tell us
about the experience you have received in 2018. We appreciate your business and want to make sure we
meet your expectations.

First of all, let us know more about yourself and your company.

Company name: Место для ввода текста.

Position: ☐ Owner ☐ CEO/Director ☐ Manager ☐ Specialist

Department: ☐ Sales/Marketing ☐ Procurement ☐ Quality/Technical ☐ Other

Business ☐ distributor
segment: ☐ non-distributor Country of origin: Место для ввода текста.

Distributors: what industries is your company serving? Место для ввода текста.

What is Interpipe’s share among your purchases of similar products in 2018? 25% -- %
In your opinion, who were the main competitors to Interpipe products in 2018?
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Considering your complete experience with our company, how likely would you be to recommend our
company to the market? (1 is not at all likely, 10 is extremely likely)

1 2 3 4 5 6 7 8 9 10
☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐

What can we do to earn a score of 10?

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How would you describe your experience Please, rank the following 6 criteria based on
priority in choosing the supplier, where 1 is ‘not
with Interpipe over the last 12 month?
very important’ and 6 is ‘very important’
-- Reliability of logistics
It has improved
□
-- Technical
☐ service
It has stayed the same □
-- Discounts and rebates
□
-- Payment terms
It has worsened □
-- Inovations
□
-- Reputation

February 2019 Page 1 of 3

Client survey 2019

Very Very
Product quality
satisfied Satisfied Neutral Dissatisfied dissatisfied

Geometric parameters

Surface quality

Chemical content / mechanical features

Packaging

Marking quality

Where do you see our product range needs development? (mark all that apply)

☐ Outside diameter ☐ Marking Comments:

☐ Steel grade range ☐ Finishing
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☐ Packaging ☐ Other Место для ввода текста.

Very Very
Order & delivery process
satisfied Satisfied Neutral Dissatisfied dissatisfied
Quality of delivery

Compliance with agreed supply time

Please, specify if you had any problems with supply and/or delivery in 2018:

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Very Very
Service quality
satisfied Satisfied Neutral Dissatisfied dissatisfied
Amount of contacts between you/your
organization and Interpipe representatives

Competency/knowledge of our representatives

Documentation provided during the purchase

After-purchase service

Value of products & services received from

Interpipe for the price paid

How our products meet your needs

February 2019 Page 2 of 3

Client survey 2019

Which of the following features would you use in the online client account? (mark all that apply)

☐ Placing order ☐ Payment balance information ☐ Keeping contact with sales manager

☐ Tracking order status ☐ Feedback/reclamations ☐ Other

What did we do really well in 2018?

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What can we do even better?

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We appreciate your feedback! Should you have any questions, please, contact the responsible manager: Alina
Vakulenko, Alina.Vakulenko@m.interpipe.biz, +38 056 7474 271.

Interpipe Marketing Team

High quality
steel billets

February 2019 Page 3 of 3