The Guest Satisfaction Platform

Did you know?

š The average hotel has 3 late cancelation reservations a day. With an ADR $150, that is
over $150,000 of revenue a year your hotel could be letting go.
Brands vs OTAs

š The OTA’s are running ads telling guests they offer free cancelations.
š The OTA’s will then tell the guest that they are willing to cancel the reservation but the
hotel won’t allow it.
Hotels are feeling the pain of this battle!

š Is your staff bombarded with angry customers demanding refunds when plans change?
š Are the OTAs telling your guests that they would be happy to cancel the room for them
but you won’t charge them?

OTAs
Non-Refundable Cancellation Denials…

šLower Guest Service Scores

šNegative Reviews
šCustomers or Corporate Clients lost forever
šUnhappy Staff (dealing with angry guests)
šLess time available to focus on Guest Experience
šCredit Card Chargeback battles
Enter Vacancy! – Reservation Re-Sale
Platform

š We partner directly with Hotels so Guests can sell non-refundable reservations when plans
unexpectedly change
Now Guests Have Options!

š Instead of saying “NO” or forfeiting a non-refundable payment, you can refer guests to
Vacancy and we will help them sell their room.
š We ONLY list rooms that our Hotel Partner staff have confirmed are 100% legitimate.
š The entire process takes a total of 4 clicks to complete.
Hotel Partner Reviews

I spent hours dealing with upset guests trying to cancel at the last second only to
have a chargeback come through later. That is no longer the case.
-- A Hilton General Manger

Typically I am stuck with 2 choices. Refund the guest for their advanced purchase
reservation and try to resell it or charge them and they will never be back. Vacancy
has changed all of that. We now have an option that works for us and the guest.
---A Holiday Inn Guest Service Manager
About Vacancy

Vacancy was the idea of a Hotel General Manager from Napa, California - Scott Curran.
When Advance Purchase reservations were introduced to the travel industry a couple of years back, guests were very
excited about booking these rooms at an additionally discounted price. They quickly became one of the most popular
bookings with most hotels.
While these rates are a fantastic value for customer looking to save on travel, if something were to come up, the guests
were stuck paying the entire value (all days) of the reservation, not just the first night as had been the standard before.
We all know things happen in life. A family member gets sick. Flights are cancelled due to weather. Your friend decides
at the last second not come on a trip The list goes on and on.
After many many conversations with disappointed customers the Napa General Manager concluded: there has to be
another way...
Now there is, Vacancy!
We have spent multiple years perfecting a system that will not only allow guests stuck with pre-paid reservations to
recoup their money but have automated the process.
Our website is very unique. We only work with hotels who have partnered directly with us. We will only list reservations on
our site that have been directly confirmed by the hotel staff. This ensures that there is zero chance of fraud.

Scott and Ryan