UT GPS Milestone

Mar 2016

Feb 2015

Nov 2014 UT GPS On Road

RFU 6 hours
RFU 7 days for for Warr & Out Warr
Warr and Out Warr.
Sep 2013 RFU 7 days for
RFU 7 days for Warr 10 days for
Warr Out Warr.
14 days for Out
Warr

UT GPS General Commitment UT GPS On Road

UT semakin fokus pada peningkatan product support ASS kepada

pelanggan

1
 End to End Service Call – OTIF Solution

UT commitment to Customer
2 Hrs

OTIF Mechanic (SA) Service Ability

(Warr & Out of Warr)
Customer Call Send Mechanic
6 Hrs (RFU)
OTIF Solution
(Warranty / Out
End to End Resolution
Warranty Unit) *
Customer Call Job Complete

UT internal process improvement (Warranty & Out Warr)

2 Hrs 2 Hrs 1 Hrs 4 Hrs 1 Hrs
1 Hrs Field Guide

Jenis Tiket Response Diagnostic Waiting Resolution

OTIF Mechanic Service Ability Traveling Diagnostic Waiting Resolution
& KPI (Internal)
Part Ready for internal Additional Part for internal

Customer Call Send Mechanic Machine Touch RPL + Order via WO Part Full Supply Job Complete

End to End Resolution ~ up to10 Hrs

End to End Resolution 6 Hrs
Commitment to Customer * *
Job Complete

* Commitment UT kepada Customer unit RFU dalam waktu 6 jam, dengan catatan jika problem tersebut adalah
troubleshooting atau minor repair dengan penggantian Parts yang sudah teridentifikasi saat pemberian field guide
oleh UT Call SA / Branch Scheduler
NOTE :
- Di dalam staging Service Ability sudah termasuk proses internal Persiapan Parts untuk dibawa oleh mekanik
yang akan berangkat (OTIF Part ke Service)
- Staging waiting juga meliputi proses pemenuhan atas kebutuhan Additional Part setelah proses Diagnostic yang
tidak terakomodir oleh Part yang dibawa Mekanik saat berangkat ke lokasi unit
2
UT GPS On Road - SLA

3
 UT GPS On Road - Compensation
Scania Truck : P124CB Scania BUS : K124IB
P124GA K310IB
P124GB K340IA OM OP OS
P250LB K360IB
P310LA K380IB
P340CB K410IB
P340LA
P340LB
P360LA UD Trucks : CWE280
P380CB GWE280
P380LA GWE370
P410CA
1 x Fuel Filter 1 x Fuel Filter 3 x Fuel Filter
P410CB
Rp 600.000,- Rp 600.000,- Rp 1.800.000,-
P420CB
P420LA
P460CB
P460LA

Additional Information : UT GPS General Commitment - Compensation

OM OP OS

1 pail KGO Engine 6 Dirigen KGO Engine 3 pail KGO Engine

15W40-DH1/P20 15W40-DH1/B4 15W40-DH1/P20
Rp 1.047.901,- Rp 1.886.922,- Rp 3.143.703,-

*Price retail 01 jan-30 Jun 2016 4

What’s new on UT GPS On Road?

No. New Program / Activity

1 OTIF Mechanic 1x2 hrs, OTIF Part 2x24 hrs and OTIF Solution 1x6 hrs
2 UT Call Service Advisor for support Access 24 hrs Customer Call
TA/TC Customer On Road – Branch for supporting Customer Program & Product Performance On
3
Road Customer
4 Mechanic On Road Support (MOS Team) for troubleshooting support 24 hrs
Field Guide from UT Call Service Advisor / Branch Scheduler max. in 1x1 hrs for troubleshooting
5
respon
Part ready for internal (OTIFS) in 1x1 hrs (after first field guide before mechanic sent) and 1x4 hrs
6
(for additional part after diagnostic)
7 UT Partner for support After Sales Service and UT GPS On Road implementation