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INTRODUCTION
OF
THE TOPIC
EMPLOYEE JOB SATISFACTION
Human resource is considered to be the most valuable asset in the
organization. It is the some-total of inherent abilities, acquired knowledge
and skills represent by the talents and aptitude of the employed persons
who comprise executives, supervisors to rank and file employees. It may
be noted that the human resource should be utilized to the maximum
possible extent, in order to achieve the organization and individual goal.
These things are all important to companies who want to keep their
employees happy and reduce turnover. Employees would never be
satisfied with their jobs unless and until they have something interesting
and challenging to work on. The first benefit of employee satisfaction is
that individuals hardly think of leaving their current jobs. Employee
satisfaction in a way is essential for employee retention. Organizations
need to retain deserving and talented employees for long term growth
and guaranteed success. If people just leave you after being trained,
trust me, your organization would be in a big mess.
Job Satisfaction Theory :
One way to define Job Satisfaction may be to say that it is the end state
of feeling. The word 'end' emphasises the fact that the feeling is
experienced after a task is accomplished or an activity has taken place
whether it is highly individualistic effort of writing a book or a collective
endeavour of constructing a building. These activities may be minute or
large. But in all cases, they satisfy a certain need. The feeling could be
positive or negative depending upon whether need is satisfied or not &
could be a function of the effort of the individual on one hand & on the
other the situational opportunities available to him.
This theory was proposed by Herzberg & his assistants in 1969. On the
basis of his study of 200 engineers and accountants of the Pittsburgh
area in the USA, he established that there are two separate sets of
conditions (and not one) which are responsible for the motivation &
dissatisfaction of workers. When one set of conditions (called 'motivator')
is present in the organization, workers feel motivated but its absence
does not dissatisfy them. Similarly, when another set of conditions
(called hygiene factors) is absent in the organization, the workers feel
dissatisfied but its presence does not motivate them. The two sets are
unidirectional, that is, their effect can be seen in one direction only.
According to Herzberg following factors acts as motivators :
Hygiene factors are those factors which remove pain from the
environment. Hence, they are also known as job - environment or job -
context factors. Motivators are factors which result in psychological
growth. They are mostly job - centered. Hence they are also known as
job - content factors.
Maslow’s needs hierarchy theory was one of the first theories to examine
the important contributors to job satisfaction. The theory suggests that
human needs form a five-level hierarchy consisting of : physiological
needs, safety, belongingness/love, esteem, and self-actualisation. Maslow’s
hierarchy of needs postulates that there are essential needs that need to be
met first (such as, physiological needs and safety), before more complex
needs can be met (such as, belonging and esteem).
Maslow’s needs hierarchy was developed to explain human motivation in
general. However, its main tenants are applicable to the work setting, and
have been used to explain job satisfaction. Within an organisation, financial
compensation and healthcare are some of the benefits which help an
employee meet their basic physiological needs. Safety needs can manifest
itself through employees feeling physically safe in their work environment,
as well as job security and/ or having suitable company structures and
policies. When this is satisfied, the employee’s can focus on feeling as
though they belong to the workplace. This can come in the form of positive
relationships with colleagues and supervisors in the workplace, and whether
or not they feel they are a part of their team/ organisation. Once satisfied,
the employee will seek to feel as though they are valued and appreciated by
their colleagues and their organisation. The final step is where the
employee seeks to self-actualise; where they need to grow and develop in
order to become everything they are capable of becoming. Although it could
be seen as separate, the progressions from one step to the next all
contribute to the process of self-actualisation. Therefore, organisations
looking to improve employee job satisfaction should attempt to meet the
basic needs of employees before progressing to address higher-order
needs.
It takes into account the point of view & opinions of the group to whom the
individual looks for the guidance. Such groups are defined as the
'reference-group' for the individual in that they define the way in which he
should look at the world and evaluate various phenomena in the
environment (including himself). It would be predicted, according to this
theory that if a job meets the interest, desires and requirements of a
person's reference group, he will like it & if it does not, he will not like it.
11) Safety and Security : These days companies are taking endless
measures in order to see that an employee is catered a different kind of
facilities like health care and medical checkups.
There are a few institutions that also provide insurance policies at a lower
rate.
Hence, this aspect of safety and security plays a major role. If an
employee didn’t feel safe and secured at the organization that he or she
works in, the level of job satisfaction is ultimately going to fall.
12) Challenges : There are few types of employees who love to
experiment; they like it when the challenging job is assigned to them. To
them, the challenge is always associated with ability and capability.
They feel that if an employee is given a challenging job, it means that the
leader trusts his or her capacity to fulfill the expectations.
20) Nature of Work : The nature of work can define the willingness
to work. Most individuals have a liking for certain tasks and would prefer
to handle these tasks. One should make sure that he/she is going for
firms where he/she gets to apply the skills, abilities, and knowledge to the
fullest.
Recent research has found that such job characteristics and job
complexity mediate the relationship between personality and job
satisfaction, and if the creative requirements of employees’ jobs are met,
then they tend to be satisfied.
For each working personal job satisfaction has a different meaning.
There are different factors that influence the level of job satisfaction. The
ones that are listed above are the most common ones.
It is vital for an employee to have a satisfaction level derived from the job
that he or she is doing.
Management may get some dubious ideas about what their employees
want but it will give them a sense of what could be lacking at the
workplace. It may be a simple request of using white light bulb instead of
the yellow ones or a better coffee machine, but at least it gives
employees an open channel to improve the condition of the workplace.
Management could find out from employees what it is that they want to
get out of their job, what their dream job is and what goals they hope to
achieve. This is also part of the employee engagement programs as
management can assist employees in helping them achieve these goals
within the company.
INTRODUCATION
OF
COMPANY
Introduction Of The Company
Bharti Airtel Limited is a leading global telecommunications company with
operations in 20 countries across Asia and Africa. Headquartered in New
Delhi, India, the company ranks amongst the top 4 mobile service
providers globally in terms of subscribers. In India, the company's
product offerings include 2G, 3G and 4G wireless services, mobile
commerce, fixed line services, high speed DSL broadband, IPTV, DTH,
enterprise services including national & international long distance
services to carriers. In the rest of the geographies, it offers 2G, 3G
wireless services and mobile commerce.