Chapter 13 Exam - IT Essentials: PC Hardware and Software (Version 4.

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1. Which portable connection provides the user with the possibility of high-speed
Internet connectivity?
#cellular

2. Which standard does Bluetooth incorporate to reduce the chance of

interference when multiple Bluetooth devices are present?
#AFH

3. What wireless technology has a range limited to 3 feet (1 m) and cannot

penetrate ceilings and walls?
#infrared

4. Which wireless technology is a low-power, short-range technology that uses

LEDs to transmit data and uses photodiodes to receive data?
#infrared

5. Some keys on a laptop work intermittently. They sometimes type the letter and
sometimes do not. What should a technician do to fix this problem?
#Clean the keyboard.

6. A student unpacks a new laptop, attaches the AC adapter, and powers it up.
However, the laptop power LED is off. What is the probable cause of the
problem?
#The AC adapter is not securely connected.

7. Refer to the exhibit. Which type of connection is being established between

the PDA and the infrared keyboard?
#line-of-sight

8. A technician is working on a laptop that has excessive hard drive activity.

Which two actions can the technician take to resolve the problem? (Choose
two.)
#Delete files and programs on the hard drive.
#Replace the laptop hard drive.

9. What are two steps a technician should take before repairing a laptop?
(Choose two.)
#Backup all data stored on the laptop.
#Check the warranty to see if repairs must be done by an authorized service
center.

10. A laptop that worked fine previously now fails to emit sound. A technician
finds that the sound is still enabled through the control panel. What could be
causing the problem?
#The sound could have been disabled through a slide switch commonly
located below the sound port.

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11. Which wireless technology offers a maximum data rate of 540 Mbps?
#802.11n

12. Which two sources can be used to determine the amount of currently installed
RAM on a computer? (Choose two.)
#POST screen
#System Properties dialog box

13. The design department recently doubled the RAM capacity in all of the
laptops. After the upgrade, the laptop users reported experiencing improved
performance. Which operational benefit have the users noticed after the RAM
increase?
#The hard disk swap file is read less frequently.

14. A laptop that previously worked now fails to boot. The cursor fails to appear
on the screen. When a bootable DVD is inserted, the system still fails to boot
even though it is set to boot from CD/DVD. The fan turns, so power is applied
and the power light is on. The technician installs the hard drive in another
laptop and it works there. What is the probable cause of the problem?
#The CD/DVD drive has failed.

15. Which two types of batteries should be completely discharged and then fully
recharged to remove the charge memory? (Choose two.)
#Ni-Cad
#NiMH

16. Which attribute of a solid state drive would be an advantage when being used
in a laptop?
#Solid state drives reduce power usage.

17. A laptop fails to start after a new hard drive has been installed. What are two
possible causes of this problem? (Choose two.)
#The hard drive was not connected properly.
#The BIOS does not recognize the new hard drive.

18. Which Wi-fi standard uses the 5.0 GHz frequency band?
#802.11a

19. Which type of infrared network bounces the signal off ceilings and walls?
#scatter

20. Which two types of ports can be used to attach an external hard drive to a
laptop computer? (Choose two.)
#USB
#Firewire

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21. Manufacturers often offer devices in two versions, one with all the necessary
manuals and drivers and one without. Which two names are given to these
versions? (Choose two.)
#OEM
#retail

22. Which three standard procedures must always be included in a preventive

maintenance schedule? (Choose three.)
#physical cleaning
#hard drive maintenance
#software updates

23. Which IEEE 802.11 standard uses only 5 GHz technology?

#802.11a

24. The accounting department has received a new laser printer. According to the
printer technical specification, the printer complies with the Bluetooth Class 2
specification. What is the maximum distance that any device could be
expected to successfully send print jobs?
#33 ft (10 m)

25. Why should care be taken when charging and handling a laptop battery?
#Laptop batteries can explode if mishandled or improperly charged.

26. Which two methods can be used to provide security for a Bluetooth
connection? (Choose two.)
#128 bit encryption
#PIN authentication

27. Which type of encryption key should be enabled on WPA-compliant devices?

#128-bit

28. Which three laptop components should be cleaned during routine

maintenance? (Choose three.)
#exterior case
#cooling vents
#keyboard

29. laptop will only work on AC power. What should be done to fix the problem?
#Replace the battery.