Writing a Problem Statement

Writing a Problem Statement Worksheet

Complete each section of the chart below. Refer back to the section guidelines and completed
sample worksheet above as needed.

 The high stress level for New Army recruiters are causing mental
Original problem or
breakdown.
focusing question
 Internal stakeholders
Stakeholders who are most
 External stakeholders
affected by the problem
 Families
 Low morale within the organization
 Mental exhaustion
Impact to stakeholders
 Suicide attempts
 Relationship issues
 Competition between other companies and lack of time
Type of problem management training.

 Lack of time management

Suspected cause(s) of the  Demanding quotas from higher
problem  Long work hours with minimal break
 Pressure to constantly produce

Goal for improvement and
long-term impact
Proposal for addressing
the problem
Final problem statement
 High result with minimal work hours, very little to no mental break
down.
 Recruiters mentally refresh and focus on the job
 Boost morale
 Provide recruiters with incentives such as a day off per contract.
 More funding for single and married soldiers retreat, relaxation
 More training to help Recruiters problem manage their time
 Using an external call center to pre-qualify applicants instead of
recruiters making over 100 phone calls on a daily basis.
 The high level of stress has been causing new army recruiters to
mentally breakdown within my company. The impact to finding a
solution to solve this issue will assist our company in boosting new
and current recruiters’ moral and lower the organization’s suicide
attempt. The constant pressure to produce has cause recruiters to
turn to drugs, suicide attempt, relationship conflict and alcohol.
The effect of stress is causing the recruiters to contribute very little
effort into their daily activities, which is also resulting in low
performance in obtaining qualify recruits to join the army. The
ability of using an external call center will allow recruiters to focus
on things like processing the qualify applicants, and it will also
reduce the stress of making over 500 phone calls a week. The
external call center can start as three months’ trial in order to

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determine its effect and based on the result a permanent solution
can be put in place. There is a chance to help reduce Recruiters
mental breakdown and benefit the company by conduct more time
management training and allow more relaxation time.