About Solomon Associates Having provided benchmarking and performance improvement consulting services

since 1980, Solomon has become “the” Performance Improvement Company for the
energy industry. We help clients realize the full technical and financial potential of
NCM3
their existing assets and new capital projects. Performance Improvement Solutions for
As an experienced company that values confidentiality and long-term relationships,
we strive to develop and hone the most creative and effective strategies to
Pipelines and Terminals
maximize client performance through our Comparative Performance Analysis™
(CPA™) studies and consulting services. Our team of experts has on average 25 years
of industry expertise in numerous fields. At Solomon, our goal is to become your
trusted advisor and improve each operation we analyze.

Today, companies in more than 70 countries rely on our benchmarking, performance

improvement programs, and unique methodologies to keep their businesses
competitive.

Contact
Chris Bustamante
Service Line Manager
Phone: +1.281.501.2060
Fax: +1.832.668.5326
Email: Chris.Bustamante@SolomonOnline.com

Bill Glasscock
Vice President Consulting Services
Phone: +1.972.739.1823
Fax: +1.972.726.9999
Email: Bill.Glasscock@SolomonOnline.com

One Lincoln Centre

5400 LBJ Freeway, Suite 1400
Dallas, TX 75240
www.SolomonOnline.com

© 2013 HSB Solomon Associates LLC, a wholly owned subsidiary of HSB Group, Inc.
We achieve sustainable NCM3 Our methodology can focus on any of the following areas, or they can be combined to create a comprehensive project:
How do you go about closing the financial gap between Automation and Control Work Permit Practices Organizational Effectiveness Work Planning and Scheduling
improvements with you and your competitors as shown in Solomon’s
study results? Solomon’s consultants have assisted
Energy Management Ship-to-Ship Transfers Equipment Reliability Drag Reduction Agent Usage

no- or low-capital clients in closing up to 50% of their performance gap,

achieving 3–5% of gap closure in the first few months
Dock Scheduling & Demurrage Pipeline Integrity Management Tariff Studies Tank Integrity Management

expenditure. of the project—all with no or low cost. Solomon’s

comprehensive Net Cash Margin Measurement,
Pipeline and Terminal Operations Plant Growth Retardants Staffing Levels CMMS/SAP

Management, and Maximization (NCM³®) methodology Procurement Practices Interface/Trans-Mix Minimization Pipeline Scheduling & Optimal Contract Form and
is a four-phased process designed to drive change and Reuse Optimization Contractor Costs
Routine Maintenance
that results in an immediate, positive impact on costs
and profits. In addition, a framework for continuous
improvement is created by blending both technical
Phase 1 – Performance Assessment Phase 3 – Implementation
and behavioral changes. Our methodology is based on
the world’s largest database of pipeline and terminal We identify improvement During the most critical implementation phase, Solomon is there to teach change-
performance and a library of more than 4,000 industry opportunities through agent skills and to guide your employees as they implement change. We assist in the
best practices that are proven to differentiate top- benchmarking and on-site development and training of your employees to create the on-site Best Practices
performing companies. assessments of work practices. Teams (BPTs) that will implement the high-priority recommendations from Phase 2.
“Quick-Hit” recommendations— After training the team leaders, Solomon will assist the BPTs as they develop action
Many firms will claim to have a set of best practices, initiatives that can be plans. Solomon’s support not only accelerates and maximizes the realization of
but only Solomon can say that our best practices implemented within 90 days with financial benefits, it also helps build a performance improvement culture to sustain
differentiate top performers in the Solomon studies. zero capital investment—are and extend the results.
When Solomon’s best practices are coupled with the identified. The implementation of
knowledge and expertise of our consultants, who these Quick-Hits alone typically Phase 4 – Sustaining Improvements
average more than 25 years experience, maximum pays for the entire engagement.
In addition to delivering all our methods and lists of best practices to your team,
improvement in your financial performance is achieved.
we also educate your personnel so they can institute a new culture of continuous
Phase 2 – Identify Opportunities improvement. Phase 4 institutionalizes the process of identifying and closing gaps.
NCM³ employs a systematic approach to optimize the and Prioritize Recommendations
operational and financial performance of your assets,
with every program custom tailored to meet the specific Solomon develops a list of The Result
needs demonstrated by your financial gaps. A complete additional no- or low-capital
Implementing a Solomon NCM³ program yields sustainable net cash margin
NCM³ performance improvement program strives to recommendations. Working with
improvements that are institutionalized within your organization, without the need for
enhance all areas of an operation needing improvement; your personnel, we prioritize
significant capital investment. By implementing the recommendations, NCM³ projects
whereas, a modular program quickly generates returns improvement initiatives based
deliver greater than 10 to 1 returns.
in only one key specific area. on estimated benefits and costs.
Solomon consultants then lead
the client through prioritization
In a recent multi-product pipeline consulting project, of the recommendations for
Solomon identified an interface (trans-mix) problem implementation. The total Performance Action Plan Sustaining
1 Assessment
2 Development
3 Implementation 4 Improvements
during the first on-site visit that was solved with zero duration of Phases 1 and 2 for an
capital, generating savings of more than US $3.5 NCM³ program is approximately
million/year. 3–4 months.
Solomon’s four-phased NCM3 performance improvement process.
We achieve sustainable NCM3 Our methodology can focus on any of the following areas, or they can be combined to create a comprehensive project:
How do you go about closing the financial gap between Automation and Control Work Permit Practices Organizational Effectiveness Work Planning and Scheduling
improvements with you and your competitors as shown in Solomon’s
study results? Solomon’s consultants have assisted
Energy Management Ship-to-Ship Transfers Equipment Reliability Drag Reduction Agent Usage

no- or low-capital clients in closing up to 50% of their performance gap,

achieving 3–5% of gap closure in the first few months
Dock Scheduling & Demurrage Pipeline Integrity Management Tariff Studies Tank Integrity Management

expenditure. of the project—all with no or low cost. Solomon’s

comprehensive Net Cash Margin Measurement,
Pipeline and Terminal Operations Plant Growth Retardants Staffing Levels CMMS/SAP

Management, and Maximization (NCM³®) methodology Procurement Practices Interface/Trans-Mix Minimization Pipeline Scheduling & Optimal Contract Form and
is a four-phased process designed to drive change and Reuse Optimization Contractor Costs
Routine Maintenance
that results in an immediate, positive impact on costs
and profits. In addition, a framework for continuous
improvement is created by blending both technical
Phase 1 – Performance Assessment Phase 3 – Implementation
and behavioral changes. Our methodology is based on
the world’s largest database of pipeline and terminal We identify improvement During the most critical implementation phase, Solomon is there to teach change-
performance and a library of more than 4,000 industry opportunities through agent skills and to guide your employees as they implement change. We assist in the
best practices that are proven to differentiate top- benchmarking and on-site development and training of your employees to create the on-site Best Practices
performing companies. assessments of work practices. Teams (BPTs) that will implement the high-priority recommendations from Phase 2.
“Quick-Hit” recommendations— After training the team leaders, Solomon will assist the BPTs as they develop action
Many firms will claim to have a set of best practices, initiatives that can be plans. Solomon’s support not only accelerates and maximizes the realization of
but only Solomon can say that our best practices implemented within 90 days with financial benefits, it also helps build a performance improvement culture to sustain
differentiate top performers in the Solomon studies. zero capital investment—are and extend the results.
When Solomon’s best practices are coupled with the identified. The implementation of
knowledge and expertise of our consultants, who these Quick-Hits alone typically Phase 4 – Sustaining Improvements
average more than 25 years experience, maximum pays for the entire engagement.
In addition to delivering all our methods and lists of best practices to your team,
improvement in your financial performance is achieved.
we also educate your personnel so they can institute a new culture of continuous
Phase 2 – Identify Opportunities improvement. Phase 4 institutionalizes the process of identifying and closing gaps.
NCM³ employs a systematic approach to optimize the and Prioritize Recommendations
operational and financial performance of your assets,
with every program custom tailored to meet the specific Solomon develops a list of The Result
needs demonstrated by your financial gaps. A complete additional no- or low-capital
Implementing a Solomon NCM³ program yields sustainable net cash margin
NCM³ performance improvement program strives to recommendations. Working with
improvements that are institutionalized within your organization, without the need for
enhance all areas of an operation needing improvement; your personnel, we prioritize
significant capital investment. By implementing the recommendations, NCM³ projects
whereas, a modular program quickly generates returns improvement initiatives based
deliver greater than 10 to 1 returns.
in only one key specific area. on estimated benefits and costs.
Solomon consultants then lead
the client through prioritization
In a recent multi-product pipeline consulting project, of the recommendations for
Solomon identified an interface (trans-mix) problem implementation. The total Performance Action Plan Sustaining
1 Assessment
2 Development
3 Implementation 4 Improvements
during the first on-site visit that was solved with zero duration of Phases 1 and 2 for an
capital, generating savings of more than US $3.5 NCM³ program is approximately
million/year. 3–4 months.
Solomon’s four-phased NCM3 performance improvement process.
About Solomon Associates Having provided benchmarking and performance improvement consulting services
since 1980, Solomon has become “the” Performance Improvement Company for the
energy industry. We help clients realize the full technical and financial potential of
NCM3
their existing assets and new capital projects. Performance Improvement Solutions for
As an experienced company that values confidentiality and long-term relationships,
we strive to develop and hone the most creative and effective strategies to
Pipelines and Terminals
maximize client performance through our Comparative Performance Analysis™
(CPA™) studies and consulting services. Our team of experts has on average 25 years
of industry expertise in numerous fields. At Solomon, our goal is to become your
trusted advisor and improve each operation we analyze.

Today, companies in more than 70 countries rely on our benchmarking, performance

improvement programs, and unique methodologies to keep their businesses
competitive.

Contact
Chris Bustamante
Service Line Manager
Phone: +1.281.501.2060
Fax: +1.832.668.5326
Email: Chris.Bustamante@SolomonOnline.com

Bill Glasscock
Vice President Consulting Services
Phone: +1.972.739.1823
Fax: +1.972.726.9999
Email: Bill.Glasscock@SolomonOnline.com

One Lincoln Centre

5400 LBJ Freeway, Suite 1400
Dallas, TX 75240
www.SolomonOnline.com

© 2013 HSB Solomon Associates LLC, a wholly owned subsidiary of HSB Group, Inc.