Organizational Effectiveness

Performance Improvement Solutions

Reducing headcount Organizational Effectiveness NCM3
Solomon’s portfolio of services is focused on delivering
alone seldom leads sustainable performance improvement to our clients.

to sustainable Solomon is well recognized for its unparalleled industry

database. In addition to the depth and breadth of the

performance database, Solomon has also been engaged to study

Pacesetter organizations. From these assignments,
we have a preeminent inventory of best practices.
improvement. Our database, combined with our inventory of best
practices and the experience of our consulting team
(averaging 30 years), makes Solomon uniquely qualified
to assist clients in reaching operational excellence.

Solomon’s Net Cash Margin Measurement, Management,

and Maximization (NCM³®) performance improvement
program is a multi-module, multi-phase collaborative
effort. Solomon focuses on what it takes to achieve
long-term sustainable improvement by maximizing the
margins on your existing assets at little to no cost.
The Organizational Effectiveness (OE) NCM³ module
is a proven process that centers on improving work
practices and business processes, using industry best
practices as its foundation.

The emphasis should be on why we do a job. It is not

enough to do your best; you must know what to do, and
then do your best.
W. Edwards Deming
Pacesetters in Solomon’s studies tend to have an operations-centered philosophy with a focus on profitability. Intrinsic to
this focus, of course, is a commitment to safety, environmental compliance, and reliability. We observe that an open culture
that encourages communication, constructive challenge, and collaboration are key elements of attaining and sustaining top
performance. A learning environment that is based on continuous improvement is also a requisite for sustainable excellence.
Execution of clearly defined, measurable goals is core to top performers’ management success. What differentiates top performers
from the competition is the ability to utilize both the physical and human assets in a consistently efficient manner. That is the basis
for our inventory of organizational best practices.

Defining Excellence Elements that can be included in an OE consulting program:

Solomon’s core philosophy
Best practices assessment
is founded in the belief that
sustained operational excellence Benchmarking database analysis
is achieved through continued
process improvement. It is the work Competency assessment
practices and business processes
that enable an organization to attain Employee perception survey
and sustain the level of execution Work process mapping
required for operational excellence.
Training programs
Seeds of Excellence Strategic vision & organizational alignment
Solomon’s NCM³ methodology and Leadership mentoring
experienced consulting team will
pinpoint the areas for improvement Succession planning
opportunities. The OE NCM³ scope
is tailored to meet your needs— Change management guidance
whether you want a comprehensive
program that examines all aspects
of your business or you simply want
to focus on a specific area. In either
instance, we can tailor a program to
fit your needs.
We have manpower
granularity in our database.
Establishing Excellence

Integrating best practices and the Solomon process into your company provides the blend of technical and behavioral changes
needed to create the necessary culture of continuous improvement that will be the basis for self-sustaining, high-performance
operations.

Unlike many management consulting firms, Solomon’s consultants have held management positions in your industry. We have
extensive experience in assessing key position competency level and tailoring training programs for bootstrapping personnel skills
from management to engineer to operator.

Internal barriers are often the most challenging to overcome. Solomon’s third-party independence and unique global view provides
a powerful, essential force that can help drive change throughout your organization.

Our collaborative approach to performance

improvement involves your personnel from Western Europe
Crude Unit Staffing – Operator
the start. Your team’s feedback combined
with our knowledge of what a “good” OE
program looks like provides a well-rounded
view of how your program should function.
Total Staffed

Posts per Shift

Working closely with your staff and coaching
them on how to achieve the improvements
ensures that progress will be sustained long
after project completion.

With an OE NCM3 program, you will optimize

your organization’s effectiveness through Minimum Staffing
a program of consistently executed, well-
defined “best” work practices that lead to
improved performance. We will provide an
0 25 50 75 100
effective path forward to leverage your most
valuable asset—human capital. Percent of CDU Capacity
Organizational Effectiveness NCM3 Methodology

Phase 1 – Performance Assessment Phase 3 – Implementation

We start by using our in-depth benchmarking methodology—
Comparative Performance Analysis™ (CPA™)—to compare
your facility’s actual performance with industry peers
to see how you measure up and determine the potential
benefit. A consistent, high-performing facility is a sign of
an efficient and effective organization. Then, we compare
your existing practices to industry best practices to develop
a true picture of the specific strengths and weaknesses of
your organization. Key work processes such as recruiting
and employee development, management of change, and
monthly operations planning are analyzed with the following
goals in mind:
Establish a profitability focus.
Open communication channels.
During implementation, we assist your in-house Best
Practices Team, assembled during Phase 2, with setting
objectives, removing roadblocks, and measuring
progress. This support provides your team the guidance
and training necessary for an efficient and effective
implementation. Solomon also provides the outside force
to keep change moving at an acceptable pace.
The Result
Through Solomon’s OE NCM³ program, your company will
realize a more efficient organization, leading to better
decision making. In addition, your in-house team will be
equipped with the knowledge and focus to sustain the
improvements for the long term.

Ensure a common set of goals.

Remove silo mentality. Improved
Performance
Get the right number of personnel in Diagnosis
the right part of the organization. Benchmarking
Assessments
1
1

Phase 2 – Identify Opportunities/Prioritize Recommendations

Our recommendations center around how to most efficiently
integrate the best practices in areas of opportunity revealed Treatment
during the assessment. Recommendations are tailored 2 Planning
to fit the skills and capabilities of your organization. Current Your Plant Action Plan
Development
Solomon works with your team to prioritize opportunities Conditions
based on estimated benefits and costs associated with the 4
recommendations. This collaborative effort helps your
personnel fully understand the need for improvement, Behavior Changes
take ownership of the initiative to ensure a successful Sustaining 3
Improvements Treatment
implementation, and develop the Action Plan for Phase 3. Execution of
Action Plan
Implementing best practices
allows you to improve
organizational performance
for the long term.
About Solomon Associates Having provided benchmarking and performance improvement consulting services
since 1980, Solomon has become “the” Performance Improvement Company for the
energy industry. We help clients realize the full technical and financial potential of
their existing assets and new capital projects.

As an experienced company that values confidentiality and long-term relationships,

we strive to develop and hone the most creative and effective strategies to
maximize client performance through our Comparative Performance Analysis™
(CPA™) studies and consulting services. Our team of experts has on average 25 years
of industry expertise in numerous fields. At Solomon, our goal is to become your
trusted advisor and improve each operation we analyze.

Today, companies in more than 70 countries rely on our benchmarking, performance

improvement programs, and unique methodologies to keep their businesses
competitive.

Contact
Bill L. Glasscock
Service Line Manager
Phone: +1.972.739.1823
Fax: +1.972.726.9999
Email: Bill.Glasscock@SolomonOnline.com

Russell F. Brown
Vice President Consulting Services
Phone: +1.972.739.1808
Fax: +1.972.726.9999
Email: Russell.Brown@SolomonOnline.com

One Lincoln Centre

5400 LBJ Freeway, Suite 1400
Dallas, TX 75240
www.SolomonOnline.com

© 2013 HSB Solomon Associates LLC, a wholly owned subsidiary of HSB Group, Inc.