KEY PERFORMANCE INDICATORS (KPIs) SAMPLES

The following sample KPIs are indicative only as a starting point or guideline to assist you to develop
your own KPIs. Samples 1 and 2 are for individuals - 3, 4 and 5 are for systems and departments.

SAMPLE 1

Name/Team: Jean Torrins – Finance Manager

Nature of KPI: Recovery of outstanding debtors

Definition: The improved collection time of monies owed by debtors

Performance Targets:

Measurement Process:
E
Collect 75% within 45 days and 100% within 60 days of statement

Review in the monthly finance meeting the total value of all monthly

L
statements and the rate of collection at 45 days and 60 days

P
M
SAMPLE 2

A
S
Name/Team: Geoff Willis – Sales Manager

Nature of KPI: New accounts

Definition: To manage the sales department’s activities to ensure the

establishment of new accounts opened in QLD

Performance Targets: Open a minimum of 12 new accounts per month

Measurement Process: Graphing in sales department by individual reps and new credit
applications and approvals from the Finance Manager to be provided
before the monthly management meeting with the GM
SAMPLE 3

Name/Team: ABC Artistic Design Department

Nature of KPI: Internal client satisfaction

Definition: The successful turn around, response rate and the quality of service
delivered on all design requests from the manufacturing plants in
Albury and Newcastle

Performance Targets: Complete and return at least 95% of all design requests and achieve
sign off on at least 85% within the requested completion dates

E
Measurement Process: A record of all design requests with requested completion dates will be
established and monitored to provide accurate information on turn
around times. Quality will be measured by sign off documents from the
manufacturing plants. Reviewed in quarterly management meetings

SAMPLE 4 L
Department/Team: Clayton Distribution Centre
P
M
System/Plan: Introduce new dispatch procedure using bar code monitoring

Nature of KPI: Reduce turn around time from warehouse

Performance Targets:

A
Ensure 100% of all orders received by 1.00pm on any working day are
scanned, packed and shipped before 4.30pm of the same day

S
Measurement Process: Comparison of scanning records prior to 1.00pm against completion
register or driver’s pick up confirmations

SAMPLE 5

Department/Team: Abel and Johnson Accounting - Small Business Group

System/Plan: Increase client billing by 25% for the financial year

Nature of KPI: Quarterly client contact

Performance Targets: To contact each client at least once per quarter to encourage additional
requests for services from AJA

Measurement Process: Associates enter notes for each contact call on the AJA Intranet “Client
Information” list to be reviewed at the quarterly partners meeting
KEY PERFORMANCE INDICATORS (KPIs)

Name/Team:

Nature of KPI:

Definition:

Measurement Process:

Performance Target:

Name/Team:

Nature of KPI:

Definition:

Measurement Process:

Performance Target:
KEY PERFORMANCE INDICATORS (KPIs)

Name/Team:

Nature of KPI:

Definition:

Measurement Process:

Performance Target:

Name/Team:

Nature of KPI:

Definition:

Measurement Process:

Performance Target: