Technical Bulletin PAGE: 1/5

Model: AP-C3 Date: 26-Jun-12 No.: RD144043

Subject: Service Call of Fusing hardware errors Prepared by: S. Hayami

(SC544/554/564/574)
From: 1st Tech Service Sect., MFP/P Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2
This RTB informs service manual corrections for AP-C3.
The areas in bold were corrected.

Service manual correction

P.779

Key Definition Reset Procedure

Controller The error has occurred in the See "Troubleshooting

CTL
errors controller. Procedure" in the table.

Turn the main switch off and on.

The error involves the fusing
unit. The machine operation is
A
disabled. The user cannot
reset the error.
Reset the SC (set SP5-810-1 or
SP5-810-2). Turn the main
switch off and on.
Note:
If fusing hardware errors
( SC544/554/564/574 ) occur,
replacing fusing unit is
necessary to reset SC.

The error involves one or some

specific units. The machine Turn the operation switch off and
Other errors B
operates as usual, excluding on.
the related units.

The error is logged. The SC-

The SC will not show. Only the
C code history is updated. The
SC history is updated.
machine operates as usual.

The machine operation is

disabled. You can reset the
machine by turning the
Turn the operation switch or
D operation switch or main switch
main power switch off and on.
off and on. If the error occurs
again, the same SC code is
displayed.
 Technical Bulletin PAGE: 2/5
Model: AP-C3 Date: 26-Jun-12 No.: RD144043
P.813
No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

Heating roller overheat: Center (hardware error)

During stand-by mode or a print job, the detected heating roller

temperature reaches 250°C.

 Defective PSU.
 Defective BCU.
 Defective AC control board
 Defective IOB
 Defective IPU
 Defective fusing control system

Related SC code: SC 543

544 A 1. Replace the PSU.
2. Replace the BCU.
3. Replace the AC controller board.
4. Replace the IOB.
5. Replace the IPU.
6. Replace the fusing unit and reset the counter of the fusing unit
using SP3-902-014.
Important:
 The fusing unit cannot be used because an abnormal high
temperature was detected. After this SC occurs, the counter reset
of the fusing unit should be done manually using SP3-902-014
because the counter reset is not done automatically.
 After replacing fusing unit, to set SP5-810-2 is necessary to
reset this SC.
 Technical Bulletin PAGE: 3/5
Model: AP-C3 Date: 26-Jun-12 No.: RD144043

P.816
No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

Heating roller overheat: End (hardware error)

The heating roller thermistor detects 250°C or more.

 Defective PSU.
 Defective BCU.
 Defective AC control board
 Defective IOB
 Defective IPU
 Defective fusing control system

1. Replace the PSU.

2. Replace the BCU.
554 A 3. Replace the AC controller board.
4. Replace the IOB.
5. Replace the IPU.
6. Replace the fusing unit and reset the counter of the fusing
unit using SP3-902-014.
Important:
 The fusing unit cannot be used because an abnormal high
temperature was detected.
After this SC occurs, the counter reset of the fusing unit
should be done manually using SP3-902-014 because the
counter reset is not done automatically.
 After replacing fusing unit, to set SP5-810-2 is necessary to
reset this SC.
 Technical Bulletin PAGE: 4/5
Model: AP-C3 Date: 26-Jun-12 No.: RD144043

P.819
No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

Pressure roller overheat: End (hardware error)

The thermistor detects 240°C or more.

 Defective PSU.
 Defective BCU.
 Defective AC control board
 Defective IOB
 Defective IPU
 Defective fusing control system

1. Replace the PSU.

2. Replace the BCU.
564 A 3. Replace the AC controller board.
4. Replace the IOB.
5. Replace the IPU.
6. Replace the fusing unit and reset the counter of the fusing unit
using SP3-902-014.
Important:
 The fusing unit cannot be used because an abnormal high
temperature was detected.
After this SC occurs, the counter reset of the fusing unit should be
done manually using SP3-902-014 because the counter reset is
not done automatically.
 After replacing fusing unit, to set SP5-810-2 is necessary to
reset this SC.
 Technical Bulletin PAGE: 5/5
Model: AP-C3 Date: 26-Jun-12 No.: RD144043

P.821
No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

Pressure roller overheat : Center (hardware error)

The thermistor detects 240°C or more.

 Defective PSU.
 Defective BCU.
 Defective IOB
 Defective IPU
 Defective fusing control system

1. Replace the PSU.

574 A 2. Replace the BCU.
3. Replace the IOB.
4. Replace the IPU.
5. Replace the fusing unit and reset the counter of the fusing
unit using SP3-902-014.
Important:
 The fusing unit cannot be used because an abnormal high
temperature was detected.After this SC occurs, the counter
reset of the fusing unit should be done manually using SP3-
902-014 because the counter reset is not done automatically.
 After replacing fusing unit, to set SP5-810-2 is necessary to
reset this SC.