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e work queue
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Increase
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management tool ensuring technicians
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graphical visibility of workloads out-of-the-box
Rapid adapters
resolution through for rapid
centralized knowledge base
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ic e integration between the CMDB and external
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erv Quickly map
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Automation of Processes
Reconciliation - The CMDB gateway is an
r
Reti
automatically by integrating assyst with your systems intelligent interface that automatically
monitoring tools. reconciles duplicate data entries from
Resource Manager to view planned work
Asse
Routing and Alerting
s
Automated routing of incidents
multiple data sources. Each reconciliation is and tasks.
t Lresolution
and e by affected application, service,
ife c ycltasks for incidents, problems, changes
user or other attribute. stored by the gateway to ensure rapid
Automatic Notification Configurable e-mail alerts synchronizing of the CMDB with external
of defined events, such as new tasks allocated or sources.
True Service Desk Consolidation Through
service level status changes. Powerful Integration
Model Incidents Minimize time spent on repetitive
tasks, such as password resets. assyst offers unrivalled connectivity via a wide range of plug-
Prioritization Incidents linked to services/assets/ in adaptors which enable assyst to interface to any external
users and prioritized by business impact. application. For example, assyst can interface with network
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