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Mini Project
On
Submitted by
Shahl kv
MBA - DEPARTMENT
Reg No – 17KUCMD038
Submitted to
Mrs Sohini Gupta
SBUJECT
International Marketing Strategy
2017 -19
OPPORTUNITY IDENTIFIED
Nokia wants to offer intelligent and entertaining multimedia functionality in an easy to use, ultra
slim package’.A latest study conducted by Nokia pointed out that the people in Pakistan prefer
style more than the need of being connected. The study says that the new devices combined with
a attractive fold design with quick cover keys is bringing out substance to style, which is more
acceptable in Pakistan as compared to other markets in the region of Asia and Asia Pacific. The
study said that for innovation-conscious users ‘we need to offer intelligent and entertaining
multimedia functionality in an easy to use, ultra slim package’.
The idea starts with thoughts of cell phone then it linked with next association i.e. USB flash
drive and Nokia book. It is found that the transference of data every where is not possible. One
has to keep lap top and other necessary equipment with you all the time. This problem is
addressed while conceiving the new product idea. A quick view of data and all computer
functions in a cell phone for business professionals and students. Conversion of data from USB
to cell phone where and when you want will facilitate business professionals and students at
reasonable price The new idea of adding new features to Nokia E series mobile phone has been
conceived by customer preferences for new features, employee’s suggestions and creative
technique i.e. mind mapping.
A statistical method has been used to determine the relative importance consumers attach to
salient attributes and the utilities they attach to the levels of attributes. The technique is based on
the premise that products and services are made up of features or attributes that vary according to
the identified preferences of consumers. This technique is used to make the decision of
manufacturing the new idea of Nokia E-91
Decision to Go for Nokia E91 came out of a latest study conducted by Nokia pointed out that the
people in Pakistan prefer style more than the need of being connected The study said that for
innovation conscious users ‘we need to offer intelligent and entertaining multimedia
functionality in an easy to use, ultra slim package’. Cell phone users in Pakistan were involved
more in style, which was beyond their expectations. Users in Pakistan needed style and design
more than other features. Youngsters demanded innovation in multimedia computer that brings
the complete experience to a sleeker body. Nokia has created a very eye-catching device using
premium materials to enclose world-class features and experiences.
MARKET ANALYSIS
Innovators
They are the first to adopt a new idea. They are eager to try a new product and are willing to take
risks.
2G Mobile
MARKET SEGMENTATION Fixed line
The profile for Nokia E-91 customer consists of the following geographic and demographic:
Demographic:
Ages 25-50, this is the segment that makes up 80% of the Nokia mobile phone market
according to the NOKIA Ltd.
POSITIONING STRATEGY
When Nokia E-91 positions its brand in the crowded mobile phone marketplace, its message
must clearly bring together the technology and human side of its offer in a powerful way. The
specific message that is conveyed to consumers in every advertisement and market
communication (though not necessarily in these words) is "Only Nokia Human Technology
enables you to get more out of life “In many cases, this is represented by the tag line, "We call
this human technology". This gives consumers a sense of trust and consideration by the
company, as though to say that Nokia understand what they want in life, and how it can help.
And it knows that technology is really only an enabler so that you-the customer-can enjoy a
better life. Nokia thus uses a combination of aspirational, benefit-based, emotional features, and
competition-driven positioning strategies. It owns the "human" dimension of mobile
communications, leaving its competitors wondering what to own (or how to position
themselves), having taken the best position for itself.
Nokia logo
Slogan “Know our past. Create the future”
MARKETING MIX
Apart from giving the cheap Nokia E Series phones, Nokia also loves to amaze its customers by
showering on them exciting free gifts and interesting deals. One can get exciting free gifts like
laptops, games and many more and thus, nowhere will you
get such thrilling and exciting gifts along with handsets. These superb gadgets come with plenty
of high-end features like video recorder, camera, music player, Bluetooth Technology and many
more and with the help of QWERTY keyboard, one can access many more interesting features
on these astounding Nokia phones. Our dedicated 'Customer Care Centre' efficiently pays heed
to all the queries of our esteemed customers. Make efficient use of this opportunity and so, just
hurry and purchase all these exciting latest Nokia E Series phones along with lucrative free gifts
from Nokia. Nokia has been doing its share of marketing: the signs and hoardings on the road
and media advertisement.
Advertising:
1. Though TV , Sign boards , Bill boards , Radio and Newspaper
2. Broachers , Posters ,Dummies and display stands
Personal selling:
By product training to Distributer(what is product)
“Nokia is fundamentally changing its business model to transform both the company and the
industry. While Nokia continue to compete with the traditional mobile device manufacturers,
Nokia also are dealing with new competitors entering the market from the PC and Internet
industries. These are the areas where the biggest opportunities lie.”With all this technology
available in the communications market it is obvious that Nokia will have lots of competition,
they include:
Premium performance.
The E91 is reliable and durable like other products of Nokia.
Complete information.
Complete information is given on the ads regarding the concerned products.
Counter offensive defense
Nokia has competition with Samsung, Ericsion, Motorola, and Sony Ericsion. Nokia has to adopt
counter Offensive defense by launching innovative products. E91 is the best example of such
strategy.
Nokia has competition with Samsung, Ericsion, Motorola, and Sony Ericsion. Nokia has to adopt
counter Offensive defense by launching innovative products. E91 is the best example of such
strategy. Nokia is the major supplier of phones and at is located in one of the smallest countries
1. Call Quality
Nokia is known for its circuitry to handle the RF Reception and providing the best call reception
quality. You won’t see users complaining much about the noise or the disturbances within Nokia
phones unless its a problem of the telecom service provider. So, the primary objective of a
mobile phone i.e. to serve us with better and clearer sound when we talk is served by Nokia
perfectly. And if you are a person who is accustomed to other mobile phone manufacturers, then
you know that even Apple phone and Sony Ericsson are guilty of it.
2. Hardware
You can be assured of the quality that Nokia provides in your phone hardware. The circuits are
far more durable and reliable than any of the other mobile phone available in the market. I am
using a single Nokia phone for 6 years and I had to take it to the service centre only once during
this period for a trivial problem. That speaks for the truth I am talking about.
3. Battery
The Battery life of Nokia mobile phones is longer than many other cellphones available in the
market. People who talk a lot prefer Nokia than any other brands. They always know that the
battery will not run out in the middle of the call. iPhone has had this problem with battery life in
the past and that hasn’t been solved yet. Nokia leaves others miles behind when we consider the
longevity of the battery.
4. Robustness
Everyone knows that Nokia mobiles are truly rock solid. I want to share my experience with
respect to this. I dropped my Nokia the very next day I bought it. I dropped it on the staircase and
it bounced to nearly 12 steps down. My heart pumped out with the fear of losing the phone on
the second day. But what I found when I reached downstairs is that the phone is fully functional
and it only had a few scratch in its body. Since then, it slipped off my hand many a times but it
did not refuse to function. Thanks to Nokia for making such rugged phones. It would really be
the worst thing if I had to take my phone to service centre or had to buy a new one every time I
dropped my phone.
Nokia's giant production plants will take in an average of around 275 million components and
then spit out 900,000 finished mobile phones at the other end of the line. Over the past decade-
and-a-half Nokia has turned high-tech manufacturing and logistics into one of its core
competencies. Nokia approached information technology and manufacturing planning.
Company operates nine major handset factories—three in Europe, three in Asia, and three in the
Americas—and it is ramping up a 10th facility in India that will be able to produce tens of
millions of phones per year. A vast and sophisticated software system manages the procurement
and delivery of those 100 billion parts, which range from basic electronics such as resisters and
Fast-turnaround stage, called "assembly to order," Nokia pumps orders from specific carriers
into its production system and transforms the raw "engines" into tens or even hundreds of
thousands of built-to-order phones in a matter of days. Each can have a unique faceplate, for
instance, with the operator's logo on it, or special keypad buttons that take users directly to
certain wireless services. The software inside also varies from one operator to another, with
different menus, features, branding, and languages.
Nokia corporation place high priority towards Product safety and Consumer safety. For Nokia,
product and consumer safety is the #1 priority. Some of the safety issues which are related to E
series Mobile phones include battery related issues.. Four types of batteries are currently
available for consumers
Recently around 30-40 cases globally of exploding non original batteries have been occurred.
Primary root cause of non-original battery failure is internal short circuit in the cell. Vast
majority of short circuits caused by “traumatic event” (i.e., dropping the phone) which
jeopardizes integrity of poorly manufactured batteries. Nokia investigates EVERY reported case
of an exploding battery. In each and every case, the battery in question has proved to be a non-
original battery (either third-party or counterfeit) which did not include industry standard safety
measure. For these safety issues Nokia place high emphasis on using original Nokia batteries,
which are safe and reliable. Original Nokia batteries are safe to use. Nokia has conducted a
consumer awareness program to help consumers identifying counterfeit batteries. Nokia
batteries meet all the international safety standards. Original Nokia batteries are designed and
manufactured to meet strict safety measures. Very stringent requirements of the materials and
insulations used. Continuous control of the production and intensive product testing. Original
Nokia batteries comply with all international standards,
Three important global issues remain at the forefront of much of Nokia’s environmental work.
They are substance management, arrangements for the take back and recycling of end-of-life
products, and energy efficiency.
SUBSTANCE MANAGEMENT
During the planning and design of our products, one of our main focus areas is their material
content. We are continuously analyzing the materials used in our products with the aim of
reducing the amount of potentially hazardous or harmful content.
TAKE BACK AND RECYCLING
In take back and recycling, we have for years had in place our own arrangements for mobile
devices and accessories, as well as for mobile network and IP network security equipment. All
Nokia products are also covered by the European Union's new Waste Electrical and Electronic
Equipment (WEEE) directive. Nokia is assuming product responsibility as defined by the
directive as it is implemented throughout Europe. In addition, take back of Nokia mobile devices
will also continue at authorized Nokia Service Centers and Flagship stores in all markets where
we do business.
ENERGY EFFICIENCY
In our product creation as well as our own operational activities, an important area for
continuous performance improvement is in energy efficiency. We have consistently been able to
reduce the energy intensity of our products.
FINANCIAL EVALUATION
1. Idea screening 6%
2. Concept testing 10%
3. Product development 20%
4. Test marketing 9%
For strategic reasons, Nokia does virtually all this work itself, rather than farming it out. Why?
To ensure control over the process and keep costs down. The formula
seems to work. On average, it costs Nokia 69 euros ($87.63) to make a phone, and on average it
sells phones for 102 euros ($129.54), leaving a gross margin of nearly 33%, better than its rivals
can muster.
Screen
The screen of Nokia E91 is identical to the screen N96 8GB, featuring the largest diagonal
among all Nokia – 2.8’’, TFT, some of the best screen quality around. Compare this one to the
screen of Nokia N85, powered by the AM-OLED technology. N85 is notable for much more
vivid colors, yet the palette is more natural with N96, also the latter seems to display a better
behavior in direct sunlight, bringing about less annoying glare. We can’t really say that the
screen of N96 is worse than the N85 screen; it’s just in a way different.
Controls and Keyboard
The block of controls is remarkable for the use of dedicated media buttons; unlike N85 those are
operable outside the player mode. You can use them to switch tracks or start/stop playback at
any moment in any menu, which is immensely handy. The buttons aren’t of the touch kind; they
are mechanical and very responsive, bringing no trouble at all.
A Navi Wheel is traditionally available, remaining active in all menus and lists. The sensitive
area of the wheel is limited to a thin limbo running along the perimeter of the navigation
element. Moving your finger clockwise or counter-clockwise allows for rapid playlist browsing
in a corresponding direction. The light indicator sits right in the center of the Navi Wheel and
can be easily turned off. It doesn’t carry out any special functions like a message or a call
reminder, a feature still available on some older Nokia models.
Connectivity
The availability of Wi-Fi also means the availability of the WLAN Wizard application, which
essentially is a simple program intended to help the user to arrange network connections in a
semi-automatic mode. There are but a few options, once a network is detected the user is
prompted to submit a number of settings. Network filtering is available, the security standards
include WEP, WPA and WPA2. The scanning period during which WLAN networks are
searched and detected is also adjustable in the options. The USB version is 2.0, the Mass Storage
mode is fully supported, the user is free to choose from Mass Storage, PC Suite, Image Print or
Media Player on establishing a phone-to-PC connection. Both the memory card and onboard
memory storage are accessible from the PC. During Mass Storage sessions, the phone doesn't go
offline, you can still use its potential to the full. The Home Media application allows for
interaction between the phone and various devices supporting the UnPNP technology. It has seen
some serious improvements from earlier versions used in N95 and N93. If the only option
available in the initial version was the one allowing to share content stored on the device, now
The audio quality of N96 has been discussed before, proven to be one of the best among the
currently available solution, and absolutely unmatched in the whole range of S60 Nokia phones.
The sound is better than with N78 or N79, the handset has a more realistic sounding even in
comparison with N85, though the difference is too little to matter for the majority. This
combined with a convenient system of controls (two sets of dedicated media buttons, an optimal
arrangement of slots) makes N96 one of the best multimedia devices available from today’s
market. Nokia N85 only wins in the battery charge contest in playback mode. Samsung i8510 is
the ultimate music smartphone, it’s audio quality is unchallengeable by any other model so far.
In a competitive industry, businesses need to use all the resources they have, including skills and
knowledge. Continuous improvement at Corus provides a process in which everybody can play a
part in moving the business forward. Working in teams enables employees to share their ideas
and expertise.
Using the expertise of staff helps the business to develop. It also empowers individuals to take on
responsibility and provides them with increased job satisfaction.
New product development may involve risk, such as investing time, resources and money in new
technologies. However, it also creates business opportunities. Continuous improvement has
helped Corus to meet the Royal Navy's increasingly sophisticated requirements for high
specification steel products.
However, in meeting these needs, it has also opened up other business opportunities. By winning
this contract, Corus is now able to make this higher grade steel available as part of its product
portfolio. As a long-term strategy, it will help the business to outperform its competitors and
increase its market share.