Академический Документы
Профессиональный Документы
Культура Документы
(TIA)
DEPARTMENT OF PROCUREMENT
A REPORT IN
REG. NO DSM/BPLM/14/21645
I would also like to acknowledge all who in one way or another have given support to
me in accomplishing my field study. The heartfelt thanks should reach the TANZANIA
INSTITUTE OF ACCOUNTANCY MAIN COMPUS Dar es Salaam for introducing the
field training.
In a special way I would also like to extend my appreciation and thanks to Mkuranga, the
organization that hosted me for the whole period of field training and report writing. I
thank all organization staff from top management to the lower level for their kindness to
offer a good learning atmosphere and provided me required data for this report and
especially in marketing.
Chapter 1 In this chapter the overview of Mkuranga district council is presented in connection
of what leaned in the class and what found in the practical leisure. This part consists of definition
of mkuranga District, location it found, residents and the service that provided by Mkuranga
District
Chapter 2 is about the activities performed and what really found when matching the theoretical
knowledge with the practical situations during the practical vacation at Mkuranga District are explained in
brief including challenges faced and what generally gained in the period.
Chapter 3 is about the overview of customer services is presented in connection of what leaned in the
class and what found in the practical leisure. This part consists of definition of customer service,
importance of customer service, skills to improve customer services and the consequences of lacking
customer services.
Chapter 4 is about conclusion and the recommendation. The conclusion explains about the
strength, weakness and benefits of practical. The recommendation of the practical training; this
part explains suggested thing that should be done in order to solve several problems and how to
improve practical training. Recommendation is addressing communication skills, course
restructuring, and theme selection, freedom of specialization, and review on the duration of
practical training.
LIST OF ABBREVIATION
LPO - Local Purchase Order
PT - Practical Training
1.0 INTRODUCTION
In this chapter the overview of Mkuranga district council, the definition of mkuranga District,
location it found, residents and the service that provided by Mkuranga District
The Mkuranga District is administratively divided into 18 wards: Bupu, Kimanzichana, Kisiju,
Kitomondo, Lukanga, Magawa, Mbezi, Mkamba, Mkuranga, Mwalusembe, Nyamato, Panzuo,
Shungubweni, Tambani, Vikindu, Kiparang'anda, Njianne and Vianzi
1.3 LOCATION
The district was established in 1995 from parts of the territory of Kisarawe . Its area is
2,432 km² and the coast of the Indian Ocean is a 90-kilometer seven villages are located along
the coast is the ngubweni, lungs, Kerekese, I'm not sure Coast, Mdimni, allocating and
Kifumangao. Villages Boza, Maruti, Kwale and Koma are on a small island not far from the sea
shore.
There are mangrove forests and the animals that are in danger of being destroyed still have
stocks here.
1.4 RESIDENTS
Locals are especially Zaramo , Wandengereko , Wamatumbi and Makonde .
Residents of the occupied territories with villages cut 15 101. The majority (over 90%) maintain
their living through farming, especially the cultivation of cassava ,rice and beans . Cash crops
are cashew, coconut, pineapple and orange . This area was the epicenter of Tanzania cashew
cultivation of about 35,000 hectares were used for this crop but 70 years since agriculture began
to decline.
Residents of coastal villages are fishing, Most people are poor and a survey of 2005 showed that the average
family was 4.5 people with an output of Tshs 600,000 (equivalent to US $ 600) that is less than $ 150 per year
per person
(c) Bulk supply of electricity, which includes for the purposes of such supply, the transmission, distribution
and, where applicable, the generation of electricity.
(e) Municipal roads which form an integral part of a road transport system for the area of the district
municipality as a whole.
For the people to cultivate their crops for District and other their life at mkuranga district, and the
of the people living at mkuranga depend in farming at all, without make farming their life will
never go up, so they must have to keep more power to vegetable cashew and fruits of different
for selling it.
The district have been given the power or authority to provide District licence topeople who are
starting their District for legality of District conduction at mkuranga district example bodaboda
District registration, entrapreneurs, and all other District like shops, meal mashines, salon,
mamantilies and stationaries
Education service
At the district there are many numbers of people living there so the district management were
planed different and many schools and they have plane to establishe different schools at their
ward depend on the number of people that are goes up every day.
Hiring of social halls
The government also are there to get money, so’ by the mkuranga district they make the effort to
construct the different halls of different shape and size but not as many as to cover all human
needs and wants at a time because human needs and wants are many as compare to resource
which are scarce. This effort made were and will increase the goverment economy compatible
with human get service at a reasonable price than the private halls
Enviromental cleanless
As the head policy of preserving environment the district have keep more power to make sure
that as the day assigned as enviromental cleanless all peoples at mkuranga disrict to engage
compatible to makethe environment looking clear towherethey liveand where they make their
District, in different of order be sued.
DISTRICT COUNCIL
CHAIRPERSON
2.1 INTRODUCTION
In this chapter the activities performed and what really found when matching the theoretical knowledge
with the practical situations during the practical vacation at Mkuranga District are explained in brief
including challenges faced and what generally gained in the period.
Advertisements are public notices designed to inform and motivate. Their objective is to change
the buying behavior of the recipient, so that he or she is persuaded to take the action desired by
the advertiser. When posted on radio or television, an advertisement is called a commercial,
Exhibitions may be permanent displays or temporary, but in common usage, "exhibitions" are
considered temporary and usually scheduled to open and close on specific dates example NaneNane
exhibition,
Preparing leaflets for exhibition, for a service that is provided by Mkuranga district example for those
come to visit at Mkuranga place and to win the mind of people to understand what is Mkuranga District,
Preparation of reports, there was an exhibition report which gives information on how the exhibition went
on especially in the section of PMU and ward reports which gives information on how the PMU perform
duties.
Issuing of materials for exhibition, was provide to the people who are registered tto go to the nanenane
exhibition, example, caps, T-shirts, furniture equipments and hankerchief for covering the table at the
exhibition area
Lesson learnt, i was able to prepare advertisement document for a certain event issues and to post it to
the public to announce them for the new product
I and receiving team we were responsible for verifying the goods brought by the supplier where
we tend to check the materials received against the supplier’s packing slip and against a copy of
organization’s purchase order to verify that the correct items have been delivered. Also the
quantities of the materials are verified in the same manner.
Lesson learnt; I was able to compare the purchasing order with the receiving note that supplied
by supplier and knowing which goods are vital to make hundred inspections.
I was involved in the process of counting, measuring of all items in store and recording the
results which also involved physical verification of items. This is among the key function of the
store department in Mkuranga district which done in every month or semi annual or at the end
each of the financial year.
I participated in the stock taking process where I counted all the items, weighing or measuring
the items and recording each items in the store in order to discover the discrepancy or difference
between the physical items and documents in the store.
Lesson learnt; in stock taking process there is card to fill or record that stock taker count in the
store house, I was able to fill all that and get more experience
Communication is act of conveying intended meanings from one entity or group to another
through the use of mutually understood signs rules, when there is new information, needs or
changes in procedures and services like white paper for school that all procurement are made at
the district and to collect various documents from the office and informing them to collect some
attachments.
The ward my lack some of the material and they fair to tell their leader so fo that we here the
needs that wards want and they lack in order to help them to have them at a time Handling
complaints, agents and other customers submitted their complaints to seek the solutions on
matters affecting their District such as fees and tariffs. Attending meetings, the purpose was to
discuss on how conduct PMU training at the exhibition area for those people who will come to visit our
District block.
Lesson learnt; i was to organize people and fellow staff, and announcing them about the change and the
new entry in our district and how to combat with them
Receiving the materials from exhibition, all those materials that are taken to the show have to be returned
to the store for the new work at the future time Make a stock taking for the all materials within the store
house, and all those materials taken to out the store for knowing the balance, damage and that getting
scratch for replenish them or repair them.
Acquired procurement skills and experience in a practical way, this is due to the daily duties performed
by the student during the training period by using her own interpretations.
Student gain excellent communication skills, both oral and written in the field training. Communication
skills are the most important and required after skill that employers look for in candidates.
Creative thinking and problem solving skills, Creative thinking and advanced problem solving techniques
are used as a foundation of Theory training and practice in virtually every aspect of theory.
Gain interpersonal skills, customer services and effective procurement knowledge, as this is through the
daily interactions with procurement specialist and districts Workers.
Limitations in acquiring appropriate knowledge concerning the office, due to the confidentiality of some
documents, there were not allowed to be exposed to any student but only to Workers of the organization
even though there are unnecessary prohibiting of facts which when released can enable a student to learn
more.
Short duration time of practical training, there are duties which a student left them in process because of
the time given by the training institute (TIA) is too short. Due to this barrier some further skills and
experiences cannot be achieved.
Understanding customer expectations and knowing how to exceed them, customer expectations are
constantly changing. A big challenge for Districtes is keeping up with what their customers want and then
knowing how to exceed those expectations. This is where talking to customers is the best strategy. Listen
to customers and ask them questions and analyze the data to see any trends in customer behavior.
Choosing the right technology to create better experiences, the challenge lies in finding the right
technology to improve the right parts of the customer experience. You cannot rely on technology as the
answer to your poor customer experience. It is simply an enabler that can improve your experience and
expand on the customer experience strategies you are implementing.
The right information is not being sent to the right people, critical information is not being shared among
key stakeholders. Top management is not engaging Workers who have most of the customer contact in
the important decisions of the organization. Workers are not getting important information to
management.
CHAPTER THREE
3.0 ANALYSIS
In this chapter the discussion on how theories taught in the classroom related to the practical training,
skills learnt and development, the benefits of practical training, weakness, strength, gaps between theories
and practical and the way to improve the gaps between.
All these plus other analytical skills were obtained from experienced, competent senior and
junior staffs and through interactions to other staffs.
Knowledge; for the case of knowledge I got a lot of new knowledge in different duties/task
assigned to me daily, that is when it comes to execution of them. For example in snap checking
and all necessary requirement and procedures followed in doing it.
New attitude; Practical training helped me to have more self-confident behavior, that is having
notion that I can do something. Now in field of procurement I am capable of performing
different activities.
3.3 GAPS BETWEEN THEORY AND PRACTICE
During practical training it time for discovering a link between theory and practice. Normally it
is what one has in theory that he/she will apply when it comes into practice otherwise heavy
training might be needed. Theory on the other hand does not cover all what is needed in the labor
market given a variety of tasks undertaken in different organizations. While at mkuranga the
following gaps existed between theory and practice
Computer Knowledge: The computer course which is provided at the Tanzania Institute of
Accountancy is more theoretical based which cannot meet the demand of the labor market
especially in both procurement and finance field due to lack of some specialized procurement
packages which are very essential in the field.
Communication skills and interpersonal skills this is one of the problems which university
students encounter in the working areas. For example for the organizations which are running
international and domestic the use of proper language as medium of communication is very
essential. This is due to the fact that there is a frequently interaction with other staffs as well as
bidders who are foreigners either face to face or through telephone.
Students should be given some freedom to choose as to which particular section of the
organization they would like to be placed. This is important as students will choose what is in
line with what they plan or aspire to be their future carrier. Also this freedom will help the
students be morally motivated which will help both the student in learning a lot from the training
and the organization by getting more quality work from the student.
Should be encouraged to rotate into different departments/units of the organization for them to be
more exposed, This is to be done with caution without taking in unsuccessful specialization of
the student whereby more emphasis in terms of tasks and time should be set for his/her
specialization,
3.5 THE STRENGTH AND WEAKNESS OF PRACTICAL
3.1 CONCLUSION
The field training has been a good training to students in their field as it enables the students to increase
the knowledge in the area of their specialization. The field training to students has been designed
appropriately as it enables the students to gain experience, confidence, working skills and expanding their
knowledge before their employment after completing their studies.
Also it promotes the efficiency and effectiveness of the students after their employment as a result may
lead to higher productivity to the organization in which they will be employed. The training helps the
students to experience different type of behaviors existing in organizations through interacting with
different people which may prepare the students how to interact with staff members by the time will be
employed.
3.2 RECOMMENDATIONS
Practical Training is very important and motivating if well organized and properly implemented. TIA
should increase the time for field practical to be at least 90 days or more than now for a student to become
expertise in different activities
Introduce additional software packages in its syllabus such as PDF, text converting software and utility
programs which on my practical training faced difficulties in the application of mentioned software.
Supervisors from TIA should visit their students during the practical training rather than living the being
supervised by internal supervisors who treat solely trainee as an Workers.
Mkuranga District should reduce the limitations for effective learning to the student so as to build more
knowledge about the work in the field of marketing, procurement and public relations.
Mkuranga District should increase the number of students who want an opportunity for field practical to
provide knowledge to many Tanzanian students by reducing bureaucracy and widen the vacancies to all
who want practical training opportunity.
REFERENCE
Goodman, J.(2009) Strategic customer service, Harvard: AMACOM
Shaw, C. (2002) Building great customer experiences, Revised edition, United Kingdom:
palgrave macmillan
Danesi, Marcel (2009), Dictionary of Media and Communications. M.E.Sharpe, Armonk, New
York.
Turner, L. H., & West, R. L. (2013). Perspectives on family communication. Boston, MA:
McGraw-Hill.