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Working Capital Management is the specific area of finance dealing with the financial
decision corporations make, and the tools and analysis used to make the decisions. The
discipline as a whole may be divided between long-term and short-term decisions and
techniques. Both share the same goal of enhancing firm value by ensuring that return on
Capital investment decisions comprise the long-term choices about which projects
receive investment, whether to finance that investment with equity or debt, and when or
called working capital management and deal with balance of current assets and current
liabilities by managing cash, inventories, and short-term borrowings and lending (e.g., the
scope, describing the financial techniques available to all forms of business enterprise,
corporate or not.
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Role of Financial Managers:
The role of a financial manager can be discussed under the following heads:
1. Nature of work
2. Working conditions
3. Employment
5. Job outlook
6. Earnings
7. Related occupations
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Company profile
India Glycols is a leading company that manufactures green technology based bulk,
specialty and performance chemicals and natural gums, spirits, industrial gases, sugar and
nutraceuticals.
The company was established as a single mono-ethylene glycol plant in 1983. Since then,
commitment to quality, to manufacture a wide range of products that have found global
demand.
ethoxylates, glycol ethers and acetates, and various performance chemicals. Its product
range spans the chemicals, spirits, herbal and other phytochemical extracts and guar gum,
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industrial gases and realty sectors, and finds application across an increasing number of
industries.
These products are manufactured in compliance with stringent global standards of plant
operations, quality and safety. The company’s facilities have been approved and certified
by international agencies including Det Norske Veritas (DNV). The operations at all
plants are closely monitored through distributed control systems (DCS), which facilitate a
IGL businesses
IGL’s flagship chemicals division started out with a path-breaking green approach to
'green route', the company is the only one of its kind in the world. With the emphasis now
increasingly shifting to green manufacturing, the chemical division is well poised to meet
the industry’s need for environmentally responsible products and production techniques.
Keeping in mind the critical dependence on agricultural feedstock, the company has
ensure seamless raw material availability. Other complementary initiatives include co-
opting the cane growing community to ensure cane availability while providing adequate
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Apart from chemicals, India Glycols has a significant presence in the natural active
natural gum division manufacturing guar gum and a variety of derivatives; a spirits
division that manufactures country and Indian-made foreign liquor adhering to the
highest quality standards; and Shakumbari Sugar – a well-established player in the Indian
sugar industry.
Exports
IGL has traditionally looked to leverage the export potential of its products. The company
has therefore initiated the process of aligning to emerging global trends and has
established facilities and operations that are in compliance with global good
manufacturing practices.
Customer focus
needs and requirements. Integral to this approach is the identification and development of
IGL's R&D function is not only driven by organisational needs, but more importantly by
customer needs. Its R&D centre employs state-of-the-art equipment that empowers IGL
scientists and engineers to consistently deliver customised solutions that meet, and at
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Vision and mission
Vision
sustainable products derived from natural, green or renewable resources, which add value
Mission
To manufacture and promote products, with concern for the environment and the
wellness of people across the globe, by deriving them from renewable, natural, agro and
waste feed stock. And to achieve this mission by deploying safe, eco-friendly and cost-
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Board of directors
Bhartia leading the business operations. The company’s board of directors comprises:
Mr US Bhartia
Ms Jayshree Bhartia
Mr RC Misra
Mr Jagmohan N Kejriwal
Mr MK Rao
Mr Ravi Jhunjhunwala
Mr Jitender Balakrishnan
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The following have been appointed, by the shareholders in the Annual General Meeting
of the Company held on 20.09.2014, as the Independent Directors of the Company w.e.f
Shri R.C.Misra
Highlights of the terms & conditions subject to which the aforesaid Independent
(1) They will be required to serve on the Committees of the Board of Directors as may be
(2) They will be bound by the Code for Independent Directors given in Schedule IV of
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(3) They will devote such time to the affairs of the Company as is required to meet the
expectations of their role & duties as Independent Director of the Company as prescribed
(4) They will be required to attend the meeting of the Independent Directors of the
(5) They will be entitled to reimbursement of travel expenses incurred for attending the
meetings of Board of Directors or any committee thereof. They will be paid sitting fee
per meeting of the Board and any committee thereof as per the following schedule of fee:
(Amount in INR)
Board Meeting
20000
20000
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Any other Committee Meeting
10000
(6) In the event of profits earned by the Company, they will be paid such commission out
of profits of the Company as may be decided by the Board of Directors subject to the
(7) The following disclosures should be sent to the Company for each financial year as
per the requirements of the Companies Act, 2013 and Rules thereunder:
(8) They must apply the highest standards of confidentiality, and not disclose to any
person or company (whether during the course of the Appointment or at any time after its
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concerning the Company and its Group Companies with which you come across by virtue
(9) They may be terminated at any time in accordance with the provisions of the Articles
of Association of the Company or the provisions for the removal of directors under the
(10) Upon termination or upon resignation for any reason, they will not be entitled to any
damages for loss of office and no fee will be payable in respect of any unexpired portion
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Management team
India Glycols has a dynamic team of well-qualified and experienced professionals at its
helm. Drawn from diverse streams including finance, engineering, marketing and
management, the team provides key management, technical and other skills required for
We believe in green
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India Glycols is a leading public listed company that manufactures bulk, specialty and
performance chemicals and natural gums, spirits and nutraceuticals. It is an ISO 9001,
Our company holds the distinction of being the only green petrochemical company of its
kind. It is the first and only company in the world to have commercialised the production
of ethylene oxide, its derivatives and glycols from renewable agricultural resources,
continuously work to evolve new green methods, materials, innovative technologies and
Our aim is to be at the forefront of efforts against global threats such as global warming,
chemicals.
New solutions and products made via the green route, ie, from raw materials that
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Novel technologies, including super critical technology for nutraceuticals. We use
At India Glycols, we work towards lowering our impact on the planet by reducing:
Product toxicity
Even our administrative processes are green; we have implemented SAP ERP solutions to
achieve paperless work and minimise time frames and paper usage.
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We believe that the green movement is on the rise with more and more people joining it
each year. We are proud of being a green petrochemical company with innovative
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Milestones
Set up in 1983, India Glycols has come a long way in establishing itself as a leading
chemicals manufacturer. Here are some of the key milestones the company has achieved
1983
1986
1989
Commercial production commenced at MEG plant from 25th April 1989: capacity,
20,000MTPA.
1994
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Commissioning of 20,000MTPA ethoxylate plant.
1995
1997
1998
1999
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2001
2002
2003
2005
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2006
2007
2008
2009
2010
“The Biomass based Cogeneration Project at Gorakhpur registered under CDM project
by UNFCCC.”
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Awards
2015
Award Soulmate Premium Whisky won the Gold Award at Monde Selection 2015 for its
logo
2014
Award India Glycols has been awarded The ICONIC IDC Insights Award 2014 in the
Award India Glycols honoured with the silver award for being one of the highest foreign
2013
Award Award of Business Leader of the Year – Innovation for year 2013 conferred to
our CMD,
Mr U.S. Bhartia
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Organisations Chemtech CEW Leadership & Excellence Awards
2008
Organisations Ciab
Concor
2005
2004
safety standards.
Organisations Wartsila
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British Safety Council, UK
2002
Award Safety Award in recognition and commendation of services rendered to the cause
of safety
Perfect Record Award for operating 7,208,784 employee hours without occupational
injury or illness
2001
Award Safety Award in recognition and commendation of services rendered to the cause
of safety
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2000
Award Safety Award in recognition and commendation of services rendered to the cause
of safety
1999
Award Safety Award in recognition and commendation of services rendered to the cause
of safety
1998
Award Safety Award in recognition and commendation of services rendered to the cause
of safety
1997
Organisation Ireda
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1992
Award Award of Merit for operating 27,55,364 employee hours without occupational
injury or illness
1991
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Safety, health and environment
The safety and health of every IGL employee and preservation of the environment is an
measures, the company ensures that its employees are assured a safe working
Safety
IGL has set up a number of systems to ensure the safety of the company's plants and
personnel. As always, the first line of defence remains prevention. Systems and
operations are therefore designed to prevent the smallest of mishaps that could lead to
accidents.
As a part of the safety protocol, IGL has laid down strict safety norms that employees,
irrespective of their position in the organisation, have to follow. The success of this
elementary measure is reflected in the company's excellent safety track record and the
the safe working environment IGL has been able to secure for its employees.
Additionally, the following measures have been taken to continually monitor safety
processes:
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A Central Safety Committee to review and upgrade safe working practices has
Systems have been set up to record and report any accident. All reported incidents
are thoroughly investigated and corrective action taken for preventing similar occurrences
in the future.
Provision of appropriate protective equipment and gear with usage being strictly
The company maintains its own fire station, fully equipped with fire tenders, modern
communication facilities and an elaborate auto fire hydrant system, deluge systems,
MVWS systems, and fixed foam systems, in addition to other equipment operated by
trained experts.
Live fire training drills are periodically organised to provide hands-on training and create
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Health
centre at the factory with basic amenities and qualified and experienced medical and
also available.
All employees are required to undergo annual medical check-ups for the timely diagnosis
of health problems. The company also offers a mediclaim policy that provides for
healthcare expenses and other benefits to employees and their family members.
Environment
IGL believes in the principles of good corporate citizenship that mandate the active
The company has made substantial capital investments to ensure proper treatment of
farmers.
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A bio-composting facility to produce natural manure. Farmers use the bio-
IGL has also developed a green belt around its factory where approximately
The company also achieved zero discharge from its ethanol plants by adopting
The company is also actively working on various projects targeted towards developing a
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Corporate social responsibility (CSR)
Good governance demands adherence to social responsibility coupled with the creation of
value in the larger interest of the general public. India Glycols is committed to the
sustainable and integrated development and upliftment of the communities in and around
its facilities.
The company’s directors and employees contribute time and resources to further the
company’s various CSR initiatives. IGL’s activities begin in and around Kashipur
IGL organises medical camps three days a week where villagers can avail of medical
assistance, free of cost. IGL actively participates in organising blood donation camps,
facilitating tree plantation, facilitating the construction of roads, bridges and drains and
installing street lamps and hand pumps for drinking water in areas around the company’s
facilities.
The company also extends support to victims of monsoon floods, and participates in other
initiatives like distributing blankets to the poor during winter, promoting sports and
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socio-cultural activities in the state, supporting the local administration in fighting and
managing fire accidents and other disasters that occur in the areas neighbouring its plants.
IGL supports a community school at Dwarka, New Delhi, in collaboration with Nirmal
Society for Education Promotion, a charitable institution. The school is equipped with
modern facilities, good infrastructure, and a qualified and experienced faculty. The
company has also sponsored a faculty position in the Herbal Research and Development
state of Uttarakhand.
India Glycols extends educational and on-job training to students of many professional
Chartered Accountants of India, and professionals from many other management and
engineering institutions, thus helping young professionals gain a foothold in the industry.
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OBJECTIVE OF THE STUDY
1. The study has great significance and provides benefits to various parties whom
3. The study is also beneficial to employees and offers motivation by showing how
4. The investors who are interested in investing in the company’s shares will also get
benefited by going through the study and can easily take a decision whether to
7. To analyze the capital structure of the company with the help of Leverage
ratio.
and efficiency positions of the company during the study period. To evaluate and
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RESEARCH METHODOLOGY
Sample size : 50
Research design: Research design is simply the framework or plan for a study, Used
For the study: for conducting that research I selected the Descriptive research design.
The main goal of this type of research is to describe the data and characteristics about
what is being studied. The idea behind this type of research is to study frequencies,
averages, and other statistical calculations. Although this research is highly accurate, it
does not gather the causes behind a situation. Descriptive research is mainly done when a
researcher wants to gain a better understanding of a topic. that is, analysis of the past as
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Descriptive research is the exploration of the existing certain phenomena. The details of
the facts wont be known. The existing phenomena’s facts are not known to the persons.
1. Most of the calculations are made on the financial statements of the company
provided statements.
2. Referring standard texts and referred books collected some of the information
For any research it is usually not possible to survey the entire population due to budget
and time constraints. Therefore we need to select a sample. Sampling frame is the pool
from which the interviewees are selected. The various elements to be considered while
sampling are:
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SAMPLE SIZE
The final sample size is almost always a matter of judgement rather than calculation.
Based on the objective of our research we selected a medium sample size, which was a
manageable size.
People approached: 50
SAMPLING UNIT
SAMPLING ERRORS
While interpreting the results we keep in mind the potential errors. Two sources of errors
are random sampling error, which arises due to the fact that the sample may not be a true
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LIMITATIONS
1. The study provides an insight into the financial, personnel, marketing and other
2. The below mentioned are the constraints under which the study is carried out.
3. One of the factors of the study was lack of availability of sample information.
Most of the information has been kept confidential and as such as not assed as art
of policy of company.
days, which is not sufficient to carry out proper interpretation and analysis.
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Profitability
Business is conducted primarily to earn profits. The amount of profit earned measures the
efficiency of a business. The greater the volume of profit, the higher is the efficiency of
the concern. The profit of a business may be measured and analyzed by studying the
The word 'profitability' is composed of two words, namely; profit and ability. The term
profit has already been discussed at length in detail. The term ability indicates the power
of a firm to earn profits. The ability of an enterprise also denotes its earning power or
operating performance. Also, that the business ability points towards the financial and
operational ability of the business. So, on this basis profitability may be defined as ―the
ability of a given instrument to earn a return from its use’ ’Weston and Brigham defines
Profit being an absolute figure fails to indicate the adequacy of income or changes in
difficulty and confusion comes home while interpreting the absolute figures of profit in
volume of sales etc. Such problems are handled by relating figures of profit either with
the volume of sales or with the level of investment. A quantitative relationship is thereof
established either in the form of ratios or percentages. Such ratios are names as
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terms of profit and its relation with other elements that can directly influence the profit.
No doubt, profit and profitability are closely related and mutually interdependent, yet
they are two different concepts. "The accounting concept of profit measures what have
operational efficiency of the business. Whereas, profitability interprets the term profit in
relation to other elements likely to affect these profits in order to help in decision-
regarded as a relative concept. Where profit is the residual income left after meeting all
enterprise. The profit figure indicates the amount of earning of a business during a special
period. While, Profitability denotes whether these profits are constant or improved or
deteriorated, how and to what extent they can be improved. profit in two separate
business concerns may be identical, yet, at many times, it usually happens that their
profitability varies when measured in terms of size of investment* It has been aptly
remarked that the role played by profits and profitability in a business enterprises is
identical to the function carried out by blood and pulse in the human body.
Profitability is the ability to earn profit from all the activities of an enterprise. It indicates
how well management of an enterprise generates earnings by using the resources at its
disposal. In the other words the ability to earn profit e.g. profitability, it is composed of
two words profit and ability. The word profit represents the absolute figure of profit but
an absolute figure alone does not give an exact ideas of the adequacy orOtherwise of
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The word ‘ability’ reflects the power of an enterprise to earn profits, it is called Earning
say that a healthy enterprise is that which has good profitability. According to hermenson
Edward and salmonson ‘profitability is the relationship of income to some balance sheet
measure which indicates the relative ability to earn income on assets employed.
CONCEPT OF PROFITABILITY:
Accounting Profitability
or matching it with the results of other firms of the same industry or results
evaluated by comparing the amount of capital employed i.e. the input with income
earned i.e. the output. This is popularly known as return on investment or return
on capital employed. It is regarded as the overall profitability ratio and has two
Or,
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and capability. This is the reason for viewing operational and financial performance in
relation to the scale of resources of funds required in production. That is, "a given amount
of profit return should be evaluated in terms of the percentage profit return on the
investment of funds."5 Moreover, "the return on capital used depicts the effectiveness of
all the operating decisions from the routine to the critical, made by the management at all
Social Profitability
Along with the economic objective of earning profits, a business is also required
goods and services, it provides big employment opportunities to the people, better
Cardiner rightly observed, "The darkness of avarice has been dispelled by the
Whilst other may be counteractive such as elimination of pollution may cost the
company and reduce its profitability, but it creates social profitability. In other
words of Earnest Dale, these social objectives "appear lo urge the executive to
simple and concise form to all the members of the concern so that they can judge
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the influence of these objectives on their jobs.
Wealth generation is essential for every enterprise. Value added profitability indicates the
specified period. Wealth generation is the very essence for survival or growth of a
business. An enterprise may survive without making profit but would cease to do so
without adding value. "The enterprise, not making profit, is bound to become sick but not
Profit forms a part of value added. Thus, value added is a broader concept. "Value added
at particular level of operating capacity and claims should be determined as value added
can expose the efficiency and inefficiency of a business."™ The concept of value added
financial institutions etc. If an enterprise fails to generate growth or add anything as value
added, it would simply mean that the enterprise is misusing public funds. This concept
represents the wealth distribution in a proper manner besides suggesting how productivity
can be increased when reducing the consumption of resources produces same or better
outputs.
.Measurement of Profitability
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Ramanathan rand Grewal, "A measure of profitability is the overall measure of
is a relative concept based on profits. But profits alone cannot express the concept
measuring profitability is that several relationships between investment figures and its
two factors; the rapidity of turnover of capital employed and the operating profit margin.
Profitability is the resultant figure obtained by the product of these two factors. Hence,
profitability can be maximized by maximizing each i.e. a better profitability level can be
achieved by improving the net profit ratio and turnover ratio of an enterprise. The net
profit ratio reveals the margin made in each sale in terms of percentage and the turnover
ratio states the rotation of the capital for affecting the sales proceeds. In technical terms
the combination of profitability with operating profit margin and turnover is known as the
'triangular relationship'. The significance of this relationship lies not only in the fact that
it can be utilized as a tool of analysis but also because that it can be directly calculated
from the earning and investment data. ―It is useful in describing the two basic Forces
bearing upon ultimate results and therefore, establishes the area of business operation
which must be properly controlled, if desired results are to be realized."™ The triangular
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Sales Turnover = Operating Assets
Here, the term operating assets describe the capital employed in fixed assets and current
assets. While, operating profit is the income earned from employing this capital in the
business. Where on one side, increasing the net profit and turnover ratios can increase
profitability, there on the other side profitability can also be increased by reducing
investment in fixed and current assets and increasing profit margin. Certain ways for
b) Closing down the unprofitable departments and transferring the assets of such a
d) Selling or disposing the tools and equipment’s which are either in worn out
WEAKNESS OF PROFITABILITY:
management more often comes across certain pitfalls while practicing it. The following
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Most of the techniques of profitability are bettered analyzed only if a comparative
study with the part results of the business or with the results of a similar business
is carried out. This sort of comparison only provides a glimpse of the past
performance. Moreover, forecasts based on part trend may subjects to time factor,
obtained only from profitability analysis cannot be gainfully interpreted but must
particular course of action the other may not be at consensus with it like, some
manages believe in adopting conservative policy, while some other prefer being
liberal with regards to business policies. More often the interpretation and
accounts in such a way that it concedes the vital facts in order to present a better
position of a firm than what actually it is. Eg. a high total assets turnover
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indicates the efficiency of management in making good use of tangible assets.
But assets with lower book value and lower depreciations may result in a
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ANALYSIS OF PROFITABILITY:
study emphasis is laid upon profits resulting from operating activities. The
profitability from such activities is analyzed in detail from the point of view of the
following considerations: -
Profit Margin
Return on Investment
Dividend Policy
Asset turnover
1. Profit Margin
referred to as the net income percentage or the return on sales". Profit margins is
the return generated by the company's assets and represents the difference
margin results from sale of its products. In fact, "it is the key figure in the income
statement or profit and loss account." The best way of calculating profit margin is
to express them as a percentage of net sales i.e. sales minus sales returns, discount
and rebates etc. Sales are the main activity of all concerns; manufacturing or
merchandise. The aggregate of sale and other incomes becomes the total revenue
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but as against the net sales total revenue fails to indicate the effective volume of
business which does not reveal the true profit. A company is expected to earn
adequate profit on each rupee of sale else it would fails to give reasonable returns
to its shareholders and will not be in a position to cover fixed costs and fixed
charges on debts. There are certain constraints that put restrictions on the efforts
directed towards widening of profit margin. As the free economy featuring free
factors that provide answer to the problem of limiting the percentage of profit
margin to a great extent. "Terms like income, earning or profit are used
interchangeably. The more commonly used accounting forms of profit are gross
profit or operating profit (known as earnings before interest and tax) and net
profit" Profit margins can be studies in detail under three heads; gross profit
Grewal, "Net profit margin indicates the net margin earned in a sale of Rs.
100."Van Home states that net profit "tells us the relative efficiency of the
firm after taking into account all expenses and income taxes, but not extra-
operating expenses, interest and taxes from the gross profit amount. Net
profit after taxes is nothing but the sum of dividends (paid or provided for)
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plus the retained earnings. Net profit ratio is measured by dividing net
2. Return on Investment
The most commonly used measure of profitability is the technique of relating the
profit output with the capita! Input, popularly called the rate of return on capital
3. Earnings Per
profitability by computing earnings per share. "The earning per share simply
shows the profitability of the firm on a per share basis, it does not reflect how
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much is paid as dividend and how much is retained in the business. But as a
dividing the amount of net profit by the total numbers of equity shares:
Earnings Per Share = Net Profit after Tax Interest And Preference
4. Dividend Policy
The dividend policy of a firm greatly influences the dividends and retained
earnings. Dividends are cash payments made by the firm to its shareholders.
Retained earnings is the part of business surplus i.e. earning kept as reserve for
financing firm‘s long term growth. Thus, the dividend policy of a firm affects
wealth of the shareholders as well as firm's long term financing. Financial experts
are of the opinion that a company shall adopt a conservative dividend policy in
posses no- difficulty when the company is willing to raise finance. 'When the
dividends of a company widely fluctuate, the shareholders can never say what
they may get in any particular year from their holding in such a company.
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Assets are used for generating sales. The relationship shared by sales and assets of
a firm is termed as assets turnover. This ratio is also called investment turnover
ratio. As mentioned earlier in this study, two-tier profitability is the end product
of profit margin and asset turnover. The turnover of assets in context with the
present study refers to the relationship existing between the rupee volume of sales
and assets employed in the steel Industries selected for this study. Assets turnover
ratios are best explained as activity indices. An increasing trend of assets turnover
decreasing trend signifies ideal capacity of assets of the firm. Any change in total
asserts turnover ratio can be directly related with increase or decrease in fixed and
total assets fixed asset and current asset; it indicates active and full utilization of
fixed and current assets. On the other hand, increase in fixed asset turnover ratio
increase in total asset turnover ratio signifies that the asset featuring rising trend is
utilized to its optimum which as result are capable enough to offset the inefficient
utilization of fixed assets leading to increase in turnover of total assets. The assets
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Data Analysis & Interpretation
convenient
Yes 45 90
No 5 10
Branch Timings
100
80
60
40
20
0
Yes No
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Interpretation
The purpose of this question is to know the whether the timings are
Convenient for the staff, 90% of respondents opinioned that timings are good and
Inference: As 90% responded well, it seems high number are happy with IGL
timings.
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2. The Branch ambience & layout is very friendly
Yes 45 95
No 5 5
Branch Ambience
100
80
60
40
20
0
Yes No
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Interpretation
Inference: As 95% of respondents say branch ambience is good, so not too many respondents like
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3. The Branch was clean and well maintained
Branch Maintenance
100
80
60
40
20
0
Yes No
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Interpretation
95% were of the respondent opinioned that Branch cleanness is good, 14%
Inference: As 95% of respondents say branch cleanness is good, so not too many respondents
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4. Opinion of the customer regarding Branch personnel?
The Branch personnel have listened to me patiently and have been able to respond to
Parameter In In percentage
numbers
Yes 40 80
No 10 20
Branch Personnel
20%
Yes
80% No
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Interpretation
80% of respondents opinioned that branch personnel listened patiently& have been
Inference: As only 80% of respondents say branch personnel listens Patiently and have been
able to respond to queries and clarifications, so not too many respondents are satisfied.
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5. The Branch personnel have been very helpful and courteous
Yes 40 80
No 20 20
Branch Personnel
80%
100%
20%
0%
Yes
No
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Interpretation
80% of respondents opinioned that branch personnel have been helpful and
Inference: As only 80% of respondents say branch personnel have been very helpful and
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6. The branch personnel have done a “Need Analyses‟ & „Risk Assessment‟ before
Yes 44 85
No 6 15
Branch Personnel
85%
100%
15%
0%
Yes
No
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Interpretation
85% of the respondents opinioned that risk assessment before recommending any
Inference: As only 85% of respondents say branch personnel does a Need Analyses‘ &
Risk Assessment‘ before recommending any investment option, so not too many respondents
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7. The branch personnel were aware of Product and Services and responded to your
queries
Yes 47 95
No 3 5
No 5%
Yes 95%
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Interpretation
95% respondents opinioned that branch personnel responded to their queries and is good, 5% says
to be not good.
Inference: As 95% of respondents say branch personnel were aware of Product and Services and
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8. Clients opinion of transacting in Branches? The waiting time at the Teller Counter was
minimal.
Yes 45 85
No 5 15
Teller Counter
15
85
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Interpretation
85% of respondent opinioned that waiting time is minimum at teller counter and it is good, 15%
Inference: As 85% of respondents say waiting time at teller counter was minimal , not too many
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9. The transactions done by us have been smooth & error free.
Yes 47 95
No 3 5
95%
100%
50%
5%
0%
Yes
No
Interpretation
95% of respective opinioned that transactions are smooth and error free, 5% of respondent
Inference: As 95% responded very good, it seems high number are happy with transactions.
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10. I.G.L. looks into the feedback provided by you and takes necessary action if required.
Very Good 45 90
Good 5 10
Action on Feedback
10
90
Interpretation
90% of respondent responded that I.G.L. looks into the feedback & is good, 10% said its not
good.
Inference: As 90% of respondents says I.G.L. looks into the feedback provided by clients and
takes necessary action if required, not too many were satisfied with transaction.
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FINDINGS
With reference to table no.1, 90% of customers are happy with the timings & they opinioned
With reference to table no. 2, 80% of respondents like the branch ambience
& layout & find it friendly with reference to table no.3, 80% of respondents said branch was
With reference to table no.4, 76% respondents view that Branch personnel had listened to them
patiently and have been able to respond to their queries and clarifications.
74% of respondent responded that Branch personnel had been very helpful and courteous with
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With reference to table no. 6,72% of respondents opinioned that branch personnel does ‗Need
Analyses‘ & ‗Risk Assessment‘ of customer savings before recommending any investment option
to them.
With reference to table no.7,86% of respondent that branch personnel are aware of
With reference to table no 8, 80% of respondents opinioned that waiting time at the
With reference to table no.9, 90% of respondent opinioned that transactions are
With reference to table no. 10, 82% of respondent responded that I.G.L. looks into
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Conclusion
investment to earn a return from its use. It‘s vital instrument to measure not only the
business performance but also overall efficiency in its concerned. In present study seven
types of measurement tools of financial efficiency were discussed I.e. Gross profit ratio,
operating profit ratio, net profit ratio, earning per share, return on gross capital employed,
return on net capital employed, return and return on net worth. Generally, Earning per
share ratio uses widely and famous. The present study showed concept. Importance and
measurement tools for profitability performance for measure the efficiency of business
organization.
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Suggestion and recommendation
1. Liquidity refers to the ability of the concern to meet its current obligation as and
when there become due the company should improve its liquidity position.
2. The company should make the balance between liquidity and solvency position of
the company.
3. The profit ratio is decreased in current year so the company should pay attention
4. The cost of goods sold is high in every year so the company should be efforts to
control it.
5. The long term financial position of the company is very good but it should pay a
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Bibliography
Glycols Limited.
Website: -
www.google.com
www.wikipedia.com
http://www.indiaglycols.com/
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Annexure
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QUESTIONNAIRE
a) Yes b) No
a) Yes b) No
a) Yes b) No
4) The Branch personnel have listened to me patiently and have been able to
respond to my queries and clarifications?
a) Yes b) No
a) Yes b) No
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6 The branch personnel have done a Need Analyses & Risk Assessment before
a) Yes b) No
7) The branch personnel were aware of Product and Services and responded to your
queries?
a) Yes b) No
a) Yes b) No
a) Yes b) No
10) Yes I.G.L. looks into the feedback provided by you and takes necessary action if
required.
a) Yes b) No
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