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Creativity and Innovation – Motivation and Satisfaction – Motivation theories – Leadership –

Leadership theories – Communication – Hurdles to effective communication – Organization
culture – Elements and types of culture – Managing cultural diversity.

2 marks

Creativity and Innovation

1. What is meant by the term directing?

2. State some important characteristics of directing.
3. Mention the scope of directing in the organization.
4. List down the human factors in managing.
5. Define creativity.
6. What are the steps involved in creative process?
7. What is meant by reversal tool?
8. List out the creativity tools.
9. What is brain storming? (Nov.’04)
10. What is meant by vertical thinking and lateral thinking?
11. What is brainstorming?
12. What is a SCAMPER Tool?
13. What does SCAMPER stand for?
14. What is meant by Reframing Matrix?
15. What is meant by concept fan?
16. State the function of mind mapping tool.
17. What is meant by provocation?
18. Mention the use of DO IT process for creativity.
19. What are the steps involved in simplex tool?
20. What are the characteristics of creative people?
21. Distinguish between creativity and innovation. (Dec.’06)
22. At what situations innovation arises?
23. How can harmonizing objectives be achieved?
Motivation and Satisfaction
24. Define motivation. (Nov.’05 & May ‘09)
25. What are the characteristics of motivation?
26. Mention the importance of motivation.
27. Name the steps involved in motivation process.
28. What are the types of motivation?
29. What is power motive? (Dec.07)
Motivation Theories
30. What are the different motivational theories?
31. Distinguish between motivation and satisfaction.
32. Distinguish motivators and hygiene factors. (Dec.’09)
33. List the Hierarchy of needs. (Dec.’06 & May.’07)
34. What are physiological needs?
35. What is meant by safety needs?
36. Give the meaning of social needs. (Dec.’07)
37. What are esteem needs?
38. What are self – actualization needs?
39. State any two merits of equity theory.
40. Mention the various factors involved in using motivational techniques.
41. Give some measures to make carrot and stick approach more effective.
42. What is Theory – X?
43. What is Theory – Y?
44. Compare Theory X and Theory Y.
45. What is Dual – Model Theory?
46. Give the assumption of Vroom’s Expectancy Theory.
47. What is Porter and Lawler Expectancy theory?
48. What are the needs specified in McClelland Needs theory?
49. Who is a leader?
50. Define leadership.
51. What are the features of leadership?
52. Mention the important functions of a leader.
53. List out the effective leadership qualities
Leadership theories
54. What are the types of leadership styles?
55. Mention the theories of leadership.
56. Mention any two leadership qualities (Nov.’05)
57. What are the different types of management systems involved in leadership?
58. Define communication.
59. What is the role of communication in an organization?
60. Give the importance of communication.
61. What is the need for communication?
62. What are the important elements in the process of communication?
63. How does communication flow in an organization?
64. What is downward communication?
65. What is meant by upward communication?
66. What is horizontal or lateral communication?
67. Write down the various types of communication networks.
68. Give the difference between single channel and multiple channel of communication.
69. What are the methods of communication?
70. What do you understand by non – verbal communication? (May’10)
71. State the advantages of oral communication.
Hurdles to effective communication
72. What are the barriers of effective communication?
73. State the important rules for effective communication.
74. Define noise in communication.
75. What is meant by management by wandering around?
76. Why is management by wandering around considered effective communication?
77. List out the various electronic media in communication
78. How are telecommunication techniques used by companies?
79. What is teleconferencing?
80. How are computers used for information handling?
Organization Culture
81. Define organizational culture.
82. List out the characteristics of organizational culture
83. What are the sources of culture?
84. What are the functions of culture?
Elements and types of culture
85. What are the different types of organizational culture?
86. What is subculture?
87. What is meant by dominant culture?
88. Write a note on strong culture.
89. What is a weak culture?
90. Write about the nature of organization culture.
91. What is participative culture?
92. What elements of organizational culture?
93. How is organization culture created?
Managing cultural diversity.
94. How is managing culture done in an organization?
95. What is the role of top management in sustaining culture?
96. What is socialization?
97. What are the states of socialization?
98. What is pre- arrival stage in socialization?
99. What is meant by encounter stage?
100. What is metamorphosis stage in socialization?

16 Marks

1. Define Creativity. Discuss its implication on innovation and the variables that stimulate
innovation. (Apr.’11) (16Marks)
2. Explain the process and the theories of Motivation.( Apr.’12)
3. Enumerate the assumptions of Mc Gregor’s theory X and Y. (Apr.’05 & Dec.’07).(Apr.’04 &
Dec.’06) (16Marks)
4. Critically examine Maslow’s need priority model. How far up the hierarchical ladder do
most people progress? (Apr.’10), (May’09), (May’07) (16Marks)
5. Explain the theories of motivation (Apr.’10), (Dec.’09), (Nov.’04)
6. Define leadership. Elucidate the functions and qualities of a leader.
7. What do you understand by “Leadership style”? Describe the different styles of leadership
(Apr.’10), ( Apr’12),(Nov.’09) (16Marks)
8. Define Communication. Briefly explain its process, types, and methods in management’s
practice. (Nov’12), (May’10), (May’08) (16Marks)
9. Briefly discuss about barriers to interpersonal communication and the ways of overcoming the
same. Elucidate the Organizational communication in detail.(Apr’10), (May’09) (16Marks)
10. Describe in detail about the effect of electronic media in communication process (May’09)