Tugas Sistem Informasi Manajemen

20170500141_Dion Reza Siregar_Tugas 1

1. Inputs:
- include package information, customer signature, pickup, delivery, time-based data,
current location (while on route), and customer documentation

Process:
- Data transmitted to central computer and stored for retrieval. Data also reorganized so
that can be tracked by customer account, data, driver, and other criteria.

Output:
- Include pickup and delivery times, location while on route, and package recipient, but
specific as well as summary reports for management

2. It all starts with the scannable bar-coded label attached to a package, which contain detailed
information about the sender, the destination, and when the package should arrive. Next, UPS
use special software to create the most efficient delivery route for each driver that consider
traffic, weather conditions, and the location of each stop. In 2009, UPS began installing sensors
in its delivery vehicles that can capture the truck’s speed and location, the number of times it’s
placed in reverse and whether the driver’s seat belt is buckled. Furthermore, by combining GPS
information and data from fuel-efficiency sensors, UPS is able to reduce fuel consumption.
Then, from getting feedback from their customers the company developed acquisition device
called Delivery Information Acquisition Device (DIAD), which can access a wireless cell phone
network. DIAD also automatically captures customers’ signatures along with pickup and delivery
information.
The technologies used above are related to UP'S business strategy because it improves
efficiency and time management. For example, using GPS technology allows parcels to be
tracked wherever they may be. If it is lost they can be located and delivered to the correct
address.
These technologies also ensure maximum flexibility in business operations. Bluetooth and
Infrared technology allows instant messaging which enables any changes to be communicated
easily and immediately.
These technologies solve timing problems as drivers can receive urgent delivery messages. If
delivery has been sent to the incorrect location you are automatically notified. Drivers are shown
directions to customers address, gives the fastest route therefore saving time to deliver the next
parcel. Customers have access to tracking their parcels instead of having the hassle to call UPS
and ask of its location.

3. The strategic business objectives do UPS’s information system address is to grow their
global business by serving the logistics needs of customers.
Those technologies are solving problems such as:
* ensuring they can deliver anywhere in the world by using the built in GPS
* Electronically records signature from customers, which is automatically recorded to the
company database.
* Information are send directly to drivers on instant messages.
4. If those technology were not available it would made it hard for drivers to find address or pick
up point for customers because the GPS makes it easier for them.
Next, if these technologies were not available UPS would not be able to have a competitive
edge on its competitors and not deliver an effective and efficient, time targeted service. Finally,
it can result in lower revenue