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TROUBLESHOOTING

ERROR MODES
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MEMS.
1. .
E8 2. .
3. .

1. Check the voltage between the DC 5V and GND terminals.

2. If an information code occurs when there is no characteristic code in the electric harnesses,
check these information code:

3C : The resistance of motor(U-V/V-W/W-U) is 4.8


HC/HC1 : The resistance of heater(for 2000W unit) is 25.19 to 27.84
DC1 : The resistance of door switch is 500 to 1,500
DC3/DDC : The resistance of door switch is 31.57 to 61.57
5C : The resistance of drain motor is 182 to 222
4C : The resistance of water valve is 3.6 to 4.4 k
7. Test Mode & Information Code
7-2. Information Code
When an abnormal condition occurs, melody sounds and displays Info. code indications as shown in the following Info.
codes are shown until the status has cleared.
No. Information Type Information Code Causes Corrective Actions
In the case, call the devices are turned off until the Info. code is cleared.
- The part of the hose where the water level sensor is located is damaged
(punctured).
• water level sensor fault
- The hose is clogged with foreign material.
• The water level sensor terminal is
- The hose is folded.
disengaged
1 Water Level 1C - Too much lubricant has been applied to the insertion part of the air hose.
•The part of the hose where the water level
- Hose engagement error (disengaged)
sensor folded
- Part fault (Faulty internal soldering)
• Main PCB fault.
- The water level sensor terminal is disengaged.
- Main PBA fault

- The PBA connector terminal is not connected.


- The motor spin net is not engaged.
3C
- The motor’s internal coil is damaged (short-circuited or cut)
- Foreign material (a screw) has entered the motor.

- Motor overloaded due to too much laundry (Non sensing) • Washing motor fault
3C1
- PBA fault • Check Washing motor sensor connector
2 Motor
• Washing motor rotor/stator fault
3C2 - The motor driving error from the PBA is weak.:Unstable relay operation, etc. • Main PCB fault

- The IPM terminal of the main PBA is not connected.


3C3
- The DD motor cover is out of place.
- The PCB housing terminal is not connected.
3C4 - PBA fault
- DD motor fault
- Foreign material is entering the water supply valve.
- The water supply valve terminal is not connected. (Wire disconnected)
- The warm water and rinse connectors are wrongly connected to each other. • Water supply valve fault
3 Water Supply 4C • Main PCB fault
-This occurs if the PCB terminal from the drain hose to the detergent drawer is • Freezing by winter season
not connected. Check whether the transparent hose is folded or torn.
- This occurs Water pressure is weak, a certain time delay.
- This occurs Water Valve by freezing in winter season.

-62-
7. Test Mode & Information Code
7-2. Information Code
No. Information Type Information Code Causes Corrective Actions

- The water temperature is sensed as higher than


3 Water Supply 4C2 -
50 ˚C in the Wool or Lingerie courses

- The pump motor impeller is damaged internally.


- The wrong voltage (220 V → 110 V) is supplied to the parts.
- Part fault
• Drain pump fault
- This occurs due to freezing in the winter season. • Freezing by winter season
4 Drain 5C
• Check inside foreign material of drain pump
- The drain hose is clogged. (Injection error, foreign material)
• Main PCB fault
- Clogged with foreign material.
- The water pump terminal is not connected : rubber band, bills, cotton, hair
pins, coins.
- The signals between the sub and main PBAs are not sensed because of a
communications error. • Main PCB and Sub PCB Signal Detection
fault
5 Communication AC - Check the connector connections between the sub and main PBAs carefully.
→ Check for incorrect or loose connections, etc. • Main PCB and Sub PCB wire connection
fault
- Remove the sub PBA C/Panel and check for any faulty soldering.
- A button other than the Power button is continually pressed (for more than 30 • When pressed Power button
seconds).
SWITCH • When pressed button except for power
6 BC2
(main relay ) - Deformation of an internal plastic injection part. button
- A screw for assembling the sub PBA is tightened too much. • Main PCB relay fault

- When the temperature of the water is greater than or equal to 55 ℃, this


code appears when the machine does not drain. (reason : It is unsafe for hot • Washing temperature sensor check
7 COOLING CC
water to drain as may burn if touched). • Description PL Accident prevention
- Temperature sensor fault, or incorrect use.

- A switch contact error because of a deformation of the door hook.


- When the door is pulled by force.
dC - This occurs in the hot washes because the door is pushed due to a pressure
difference from internal temperature changes. • Door lock switch fault
• Drain pump fault
8 DOOR - S/W contact fault because of LID TC “L” transformation.
• Dry duct fan motor fault
- The door lock switch terminal is connected incorrectly. • Main PCB fault
- The door lock switch terminal is broken.
dC1
- This occurs intermittently because of an electric wire leakage.
- Main PCB fault
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7. Test Mode & Information Code
7-2. Information Code
No. Information Type Information Code Causes Corrective Actions

• Door lock switch fault


- This occurs if the Power switch is turned on/off continually and too much heat • Drain pump fault
8 DOOR dC2
is generated (This error is difficult to be reproduced.) • Dry duct fan motor fault
• Main PCB fault
- The washing heater is short-circuited or has a wire disconnected.
HC
- The washing heater in the tub has an error.(Contact error, temperature sensor
fault)
- If the water level sensor operates without water because water is frozen or for
HC1 any other reason and the temperature sensor engaged at the bottom to • Heater fault
prevent overheating for the washing heater detects a temperature of 100 to •Red temperature sensor at the center of the
9 HEATER 150 ˚C, the washing machine turns the input power off. dry heater
-This error occurs when the red temperature sensor at the center of the dry • Steam function fault
heater operates (at a temperature higher than 145 ˚C) • Freezing by winter season
: Corrective action – Press the button at the center lightly.
HC2
The washing machine will operate normally. Alternatively, replace the
temperature sensor if the temperature sensing is unstable because of
functional degradation.
- Heater engagement fault. (out of place)
- The air hose is out of place and water leakage occurs during the spin cycle.
- The tub back at the safety bolts fixing part is broken.
- Water leakage occurs at the front with foaming because of too much
detergent.
-Water leakage occurs because the connecting hose to the detergent drawer is
connected incorrectly. • Check Water Leakage
LC - The drain pump filter cover is engaged incorrectly. • DV CASE foreign material occurs
10 Water Leakage
LC1 • Leakage of the product inside the hose and
- Water leakage occurs at the drain hose.
parts molded problem
- The duct condensing holding screws are worn.
- The nozzle-diaphragm is engaged in the opposite direction or the rubber
packaging is omitted.
- Water leakage occurs because the screws that hold the tub back and front in
place are fastened incorrectly.
- The leakage sensor is faulty.
- Water is supplied continually because the water level detection does not work.
- Because the drain hose is clogged and there is an injection error (at a narrow
section), the water level detection does not work and water is supplied
OC continually. • Water level sensor fault
11 OVER FLOW
OF - Water is supplied continually because of freezing or because there is foreign • Freezing by winter season
material in the water supply valve.
- This may occur when the sensor is faulty or the pressure tube is blocked or
damaged -64-
7. Test Mode & Information Code
7-2. Information Code
No. Information Type Information Code Causes Corrective Actions

- The washing heater in the tub has an error. (Contact error, temperature
sensor fault)
- The connector is connected incorrectly or is disconnected.
TC1 - If the water level sensor operates without water because the water is frozen
or for any other reason and the temperature sensor engaged at the bottom to
prevent overheating for the washing heater detects a temperature of 100 to
• Washing temperature sensor check
150 ˚C, the washing machine turns the input power off.
• Dry temperature sensor check
Temperature • Dry condensing temperature sensor check
12 - The temperature sensor for the duct assy fan housing is faulty. (A sensor fault
Sensor • Problems caused by the main PCB fault
TC2 such as an internal short-circuit or wire disconnection)
• Problems caused by the freezing in winter
- The connector is out of place or has a contact error.

- This occurs when the duct condensing temperature sensor is open.


TC3 - This occurs when the duct condensing temperature sensor has a wire
disconnected or is short-circuited.

- As laundry causes this error, check the laundry.

13 UNBALANCE Ub - Find the reason for the unbalance and solve it as directed in the user
manual. • This occurs by laundry

• Check the power supply, polarity and voltage.


• Select a hot wash or dry cycle (wd only),
• Power condition fault. measure the voltage supplied during heating
(A error occurs when under voltage is detected)
UC • This occurs when under or over voltage is supplied. *Safety ensure safe working practices
14 Power
(9C) • Extension lead or plug adapter is being used. observed when testing live appliance .

• Main PBA fault (sometimes) • Check if a socket outlet adaptor is being


used.
• Main PCB fault (sometimes)

Check the wire connections.


Replace if necessary.
1. Check the wire connections.
15 Mems PBA 8C • Error detected in the Mems PBA or data error detected.
2. Replace the Mems PBA.
3. Main PBA wire connection error or PBA’s
silver nano part malfunction. Replace if
-65- necessary.
7. Test Mode & Information Code
7-2. Information Code
No. Information Type Information Code Causes Corrective Actions

- A switch contact error because of damage to the Add Door switch.


- When the add door is pulled by force.
• Add door open/close switch fault
DDC - This occurs in the hot wash because the add door is pushed due to a • Main PCB fault
pressure difference from internal temperature changes.
- S/W contact fault because of LID TC “L” transformation.
16
Add Door

- The Add Door lock switch terminal is connected incorrectly.


- The Add Door lock switch terminal is broken. • Add door lock switch fault
DC3
- This occurs Low insulation of the wiring assy. • Main PCB fault
- Main PCB fault

-66-