Use Case Name: Add New Complaint(FMS-1.

0)
User System

Click on “Add New

Complaint” Bar

Enter the Complaint

Details

Click on System will Register the

“Submit” Complaint

Issue Register ID for

tracking

Display ID to
user
Use Case Name: Drop Complaints(FMS-2.0)
User System HOD

User Files Register the

Complaint Complaint

Display ID and
Status as
“Initiated”

Send Complaint to
relevant person & Accept or Reject
changes status as Complaint
“Forwarded”

Rejected Accepted

Drop the Sends for

Change Status
Complaint further
from
actions
“Forwarded to
“Dropped”
Use Case Name: Send Complaints to Relevant Person(FMS-3.0)
User System HOD

User Files Register the

Complaint Complaint

Display ID and
Status as
“Initiated”

Send Complaint to
relevant person & Know the nature
changes status as of the Complaint
“Forwarded”

Send Complaint for

Further Actions
Use Case Name: Create and Edit Profile(FMS-4.0)
User System

Request for Profile

Ask for Registration
Creation or Updation
Number

Enter the Registration

Number and Other
Details

Click on Save Changes System Updates the

Record
Use Case Name: Track Existing Complaints(FMS-5.0)
User System

Click on “Track
Ask for Tracking ID
Complaints” Bar

Enter the Match the Tracking ID

Tracking ID

If matches If not matches

Displays the Display the

Complaint message “Not
Found”