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Arnaud Chevallier
We all solve problems daily
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But most of us haven’t received formal
training on how to do it
From Cartoonbank.com
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You can become an outstanding problem solver by
following four steps
2. Diagnose
3. Identify Solutions
4. Execute
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First, define the problem by identifying your key
question and capture it in a problem identification card
Problem Identification Card
Project:
Situation:
C The key issue: the non controversial, relevant information about the
O
N problem. ONLY the relevant information
T
E
X Complication:
T The unique need for change (potentially illustrated by some of its
symptoms/consequences)
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Second, understand the root cause(s) of your
problem by building a “why” issue tree
Are perspicacious
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A tree progresses to the right consistently asking
“why” or “how”
Cause
Diagnostic - “Why?”
Break the problem in its Problem Cause
potential causes
Cause
Action
Solution - “How?”
Identify alternative Problem Action
solutions for the problem
Action
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A tree goes from the key question to the data
sources
Sub-sub- Sub-...- Data needed /
Key question Sub-issue Sub-...-issue Hypothesis Analysis
issue issue Source
H1: Increasing the
price of our entire
family product will A1: Conduct
Of all generate more D1: Client
products? simulation,
revenue than the one interviews
benchmark
lost because of the
➚ prices? associated sales
Of only specific volume decrease
How can we products? H2: ... A2: ... D2: ...
➚ our
➚ publicity? H3: ... A3: ... D3: ...
revenues?
➚ volume?
How can we ➚ offers? H4: ... A4: ... D4: ...
increase our
profitability? For all products
➘ the quantity
of raw
Raw materials Only for specific
materials?
costs? products
Switching suppliers
How can we Get cheaper
➘ our Employee raw
costs? costs? materials? Negotiating better
Other costs?
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Trees rely on mutually exclusive and collectively
exhaustive (MECE) groupings
A B
C
A B A B
D D C
From Cartoonbank.com
- Where am I?
✔ Correct ✔ Correct
✘ Adds value ✔ Adds value
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Once you know the cause of your problem you’re
ready to find solutions by building a “how” tree
Using a plane
Using a helicopter
? Flying
Using a balloon
Using a rocket
How can I go
from NYC to
London? With a raft
Traveling on
the surface
Swimming
Traveling
by sea
Using a
submarine
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You’ll also need to rate which solution is best for you
How can I go
Using a rocket
2
from NYC to
London? Traveling on
With a raft
3
the surface
Swimming
Traveling
by sea
3
Using a
submarine 7
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Then you’re ready to execute your solution: first,
convince others that it’s the right way
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Then, implement it
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1. Define the Problem
2. Diagnose
3. Identify Solutions
4. Execute
See more at
Powerful-Problem-Solving.com
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